2018 COURSE PLANNER + CALENDAR Supervision, …4 PUBLIC COURSES Training individuals - Our public...

Supervision, Management & Leadership

Brightstar.co.nz/management

Training and professional development for your whole team

2018 COURSE PLANNER + CALENDAR


CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE

Introduction to Brightstar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Assertiveness, Influencing Skills & Conflict Management Skills for Women. . . . . . 5

Advanced Contract Law for Non Lawyers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

People Management Skills for Technical Managers . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Leadership Development for Women . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Finance for the Non Financial Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Strategic Negotiation & Influencing Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Contract Law for Non Lawyers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Management Skills for New Managers & Supervisors . . . . . . . . . . . . . . . . . . . . . . .12

Developing Assertiveness & Self-Confidence at Work . . . . . . . . . . . . . . . . . . . . . . .13

Effective Facilitation Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Working Safely with the Public -

Dealing with Confrontation, Intimidation & Aggression . . . . . . . . . . . . . . . . . . . . . . 15

Essential Communication Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Dealing with Difficult People & Different Personalities . . . . . . . . . . . . . . . . . . . . . . .17

Clear & Concise Business Writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Project Management Essentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Time & Priority Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Strategy Builder: From Operational to Strategic Thinking . . . . . . . . . . . . . . . . . . . .21

Developing Resilience for Individuals & Teams - the Art of Bouncing Back . . . . . . . . .22

Strategically Influencing Across your Organisation . . . . . . . . . . . . . . . . . . . . . . . . . .23

Planning for Successful Change - a Change Management Guide . . . . . . . . . . . . . .24

Planning, Problem Solving & Decision Making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Meet our Facilitators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Public Course Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27-28

To save, check Super Saver closing dates online

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WELCOME TO BRIGHTSTAR

We train individuals. We train teams. We train your whole organisation.

Brightstar Training specialises in training your teams in the following areas:

Brightstar Training also offers specialist courses in:

Professional development which is attuned to both your business & staff needs, that gives great value for money and has minimal disruption on daily operations is no small feat. With 18 years’ experience designing and delivering training courses and bespoke programmes, Brightstar’s public courses, in-house and customised training options make it easy to bring about real change, with real results.

We deliver New Skills and New Thinking to your team.

New Skills. New Thinking.


Marketing & Sales

CustomerService

Human Resources/L&D

Health & Safety

Operations & Production

Finance, Accounting

& Legal

Procurement, Supply Chain & Distribution

PA/Admin Support

Property& Facilities Construction Energy

& Utilities

Emergency / First

Responder Public Sector Health

Brightstar.co.nz

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PUBLIC COURSES

Training individuals - Our public course calendar is extensive, so we’ve got a course for virtually everyone in your organisation in Auckland, Wellington & Christchurch. Our training facilitators are experts and our courses are consistently rated Excellent by our customers.

See our 2018 calendar on page 27-28. Brightstar.co.nz/calendar

IN-HOUSE COURSES

Training and professional development for your whole team.

BENEFITS OF FLEXIBLE IN-HOUSE TRAINING

In-house training is customisable, time & cost-effective and produces the greatest business and people performance improvement.

Our clients choose Brightstar because we deliver:

• Impartial advice to guide you to the right training solution

• Customised course content to meet your needs and schedules

• Experienced, expert facilitators, matched to your specific challenges and industry

• Consistency, ensuring all staff learn a similar approach

• The ability to train more people for less and save on travel/accommodation costs

• Ongoing support and advice to embed learning, creating true results

• A seamless service that takes away all your concerns about time-consuming logistics

• Access to our extensive network of leading facilitators

• Our genuine passion for helping you achieve real results

Brightstar.co.nz/inhouse

“I contacted Brightstar with a nonstandard, specialised training request. Brightstar were great to work with and went above and beyond to arrange, facilitate and tailor the training to suit our specific needs.

I look forward to working with the Brightstar team in the future.”

CHRIS HARGREAVES, SHUTDOWN MANAGER, FONTERRA

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PUBLIC COURSE DATES

Assertiveness, Influencing Skills & Conflict Management for Women

20-21 February 2018, Wellington20-21 March 2018, Auckland15 -16 May 2018, Wellington17-18 July 2018, Auckland19-20 September 2018, Wellington30-31 October 2018, Auckland

If you are a manager looking to find balance, get things done and get what you need while building your credibility and integrity, this is the course for you. Gain a clear understanding of what assertiveness looks like and what it doesn’t. Assertive behaviour enables us to act in our best interests and exercise personal rights without violating the rights of others or damaging relationships.

KEY LEARNING OUTCOMES:

• See through the common myths around gender communication• Learn how social conditioning is influencing your communication• Learn the pitfalls to avoid around communication, credibility and conflict• The Assertive Woman - this can be you• The art of assertiveness - what does it take to cultivate it?• ‘Assertiveness’ and ‘Aggressiveness’ - what is the difference?• Exploring your skills in speaking up, being clear and authentic• Saying “no” when you need to and feeling great about it• Cultivate your power and influence• Tackle conflict and courageous conversations

FACILITATOR: PAMELA CRONIN

Pam’s reputation for achieving results through training makes her the ideal course facilitator for any management skills course. Her training combines rich, contemporary theory and stimulating activity, providing practical tips and advice. Pam is an accredited Team Management Index (TMI) Facilitator, and is the author of the Brooker’s New Zealand ‘Guide to Training and Development’. Pam has an MBA, majoring in Service Management, Entrepreneurship and New Ventures and Tourism Marketing.

ALSO AVAILABLE AS

IN-HOUSE

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PUBLIC COURSE DATES

ALSO AVAILABLE AS

IN-HOUSE

Advanced Contract Law for Non Lawyers

26-27 February 2018, Auckland18-19 June 2018, Wellington20-21 September 2018, Auckland

An advanced version of Contract Law for Non Lawyers, this course addresses the most recent and more complex contract law issues faced by executives. You will examine the issues in contracts - from conception to completion, including risk and dispute management, and termination in the event of a breach or disagreement.

You will learn how judges deal with issues of interpretation of contracts, and what you must do to ensure that ambiguity is avoided in documentation. The course features recent case studies of judges’ decisions, and their impact on contract law and practice.


• The formation of process contracts and the associated risks• Developing an appropriate structure for contracts• How to design risk management processes for organisational contracting• The legal rules which govern termination in contracts• The rules relating to liquidated damages in contracts• Drafting a dispute resolution process for contracting

FACILITATOR: TERRY REID

A popular leading specialist in legal training, Terry Reid combines teaching with legal consultancy work across Asia and the Pacific. Terry has over 20 years as a barrister and solicitor and teaching experience at a tertiary level, having begun to lecture law after time in legal practice. Terry was educated at the University of Auckland and University of Melbourne and now mixes teaching, a law practice and legal consultancy across Asia and the Pacific.

To save, check Super Saver closing dates online.Applies to all Public Course dates.

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PUBLIC COURSE DATES

People Management Skills for Technical Managers

1-2 March 2018, Auckland10-11 April 2018, Wellington24-25 May 2018, Auckland10-11 July 2018, Wellington14-15 August 2018, Auckland13-14 November 2018, Wellington

Moving from being a technical expert to a leader of people often requires a different focus. A fundamental challenge for most leaders is motivating good performers to keep up the good work and coaching poor performers to do better, as well as managing the people above. This course is designed to provide an understanding of how people behave in the workplace together with practical and effective tools to guide and motivate staff and to deal constructively with performance issues. The workshop is skills-based, interactive and entertaining.


• The role of the manager and clarifying expectations• Understand organisational realities• Avoiding common management pitfalls and traps• The role of emotion in management• Understand to improve relationships and influencing through listening• Communication styles and communicating successfully• Delegation, autonomy, empowerment and motivation• Managing resistance and motivating positively• Addressing difficult performance issues and challenges

FACILITATOR: KEITH MCGREGOR

Keith is a registered psychologist and coordinator of the industrial/organisational special interest group for the Occupational Division for the NZ Psychological Society and Human Resource Institute of New Zealand. He has a long history of working as an industrial psychologist (including with the Royal NZ Airforce) and is a director of a psychology practice. His passion is to make psychology practical in the workplace.

ALSO AVAILABLE AS

IN-HOUSE

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Leadership Development for Women

6-7 March 2018, Auckland10-11 April 2018, Wellington3-4 July 2018, Auckland7-8 August 2018, Wellington16-17 October 2018, Wellington15-16 November 2018, Auckland

Even the most confident and competent women leaders sometimes need time to step away and gain clarity about their roles. This course challenges you to think about your identity as a leader, choose what you want, and work intentionally to make it happen. Learn how you can strategically position yourself within the wider organisation as an influential and proactive leader. Gain the confidence to take risks, embrace all opportunities for career progression, and exert greater influence over the choices you make.

This is your opportunity to discuss and practice new ways that align with your purpose, values, and self-concepts, resulting in a stronger vision of your leadership and where you want to go.


• Integrate the skills of management and leadership for maximum effectiveness• Understand your personal power and where it comes from• Using 110% presence to radically improve the quality of your relationships• From the office to the boardroom - operating across the whole organisation• Work/life balance - a critical issue for female leaders• Learn to lead a team• Learn to stand up for yourself when your leadership is challenged• Build resilience to get you through the hard times• Learn approaches to negotiate organisational politics, power and gender issues• Become the master of opportunity management


Pam’s reputation for achieving results through training makes her the ideal course facilitator for any management skills course. Her training combines rich, contemporary theory and stimulating activity, providing practical tips and advice. Pam is an accredited Team Management Index (TMI) Facilitator, and is the author of the Brooker’s New Zealand ‘Guide to Training and Development’. Pamela has an MBA, majoring in Service Management, Entrepreneurship and New Ventures and Tourism Marketing.

PUBLIC COURSE DATES

ALSO AVAILABLE AS

IN-HOUSE

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Finance for the Non Financial Manager

15-16 March 2018, Auckland27-28 March 2018, Wellington10-11 May 2018, Auckland7-8 August 2018, Wellington16-17 October 2018, Auckland14-15 November 2018, Wellington

If you lack confidence working with financial concepts and language, you are not alone! This is an in-depth and practical course that demystifies financial concepts and provides tools for enhancing your effectiveness as a manager. By the conclusion of the course you will have more clarity, be able to connect the facts with figures and communicate easily in financial terms.


• The accounting process - from transactions to financial information• The driving forces behind financial information• Why the timing of a transaction is important to the accounting & finance function• Analysing and interpreting financial information• Learn what a set of accounts reveals about a company’s current situation, profitability and

future prospects• Highlight the importance of cash flows in analysis and forecasting• Understand working capital management• Costing - Essential tools for effective management• Determine why budgets play a key role and are not simply an annual chore• Pricing for profit - practical pricing theory• Project appraisal - the investment Decision

FACILITATOR: SUSAN HANSEN

Susan is a former CEO and strategy consultant and currently sits on several international Boards. She facilitates seminars on Financial Management and Accounting to executives around the world and recently published the 5th edition of her book Simply Finance.

PUBLIC COURSE DATES

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Strategic Negotiation & Influencing Skills

15-16 March 2018, Wellington17 -18 April 2018, Auckland21-22 June 2018, Auckland25-26 July 2018, Wellington12-13 September 2018, Auckland7-8 November 2018, Wellington

‘Strategic Negotiation and Influence’ is about understanding how to lead the negotiation process, uncover positions, know your priorities and use proven techniques that allow you to influence the outcomes of your negotiation.

In this highly-interactive training course, you will start developing the skills you need to tackle a wide range of negotiation situations with colleagues, clients, staff, suppliers … even your boss. Whether you’re looking for more confidence in negotiations, or you are motivated to find better ways not to ‘ruffle feathers’, this course will help you to optimise your approach and start applying sound strategies to improve your negotiation relationships and results.


• Examine your personal negotiation style• Discover how you can build your credibility and confidence as a negotiator • Understand collaboration and its power to achieve “win-win” • Use simple persuasion techniques to shape your argument and approach• Gain skillful questioning strategies and listening techniques • Explore the age-old wisdom of “BATNA” versus bottom line• Understand the stages of a negotiation so you can confidently navigate the process• Get simple preparation tools that can amplify your clarity and focus• Take on board key ways that you can strengthen your approach to bargaining


Pam’s reputation for achieving results through training makes her the ideal course facilitator for any management skills course. Her training combines rich, contemporary theory and stimulating activity, providing practical tips and advice. Pam is an accredited Team Management Index (TMI) Facilitator, and is the author of the Brooker’s New Zealand ‘Guide to Training and Development’. Pamela has an MBA, majoring in Service Management, Entrepreneurship and New Ventures and Tourism Marketing.

PUBLIC COURSE DATES

ALSO AVAILABLE AS

IN-HOUSE

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Contract Law for Non Lawyers

20-21 February 2018, Wellington22-23 February 2018, Auckland12-13 June 2018, Auckland14-15 June 2018, Wellington18-19 September 2018, Auckland24-25 September 2018, Wellington

An essential course that explores details such as when a contract will be required, when you have a contract (and don’t necessarily know it), what types of contract exist and the effect of your legal obligations on your contractual arrangements. This popular course also scrutinises what happens when things go wrong, how you can get out of a contract, options for assessing damages and remedies for breach, and looking at the contractual implications of working in an e-commerce environment. You will grasp the crucial ingredients required for a good contract and gain tips for understanding contractual material.


• Learn the essential ingredients to a contract• The offer, acceptance and certainty• Create contracts that can be enforced• Lessons on how to create good contracts - form, content• Reviewing your contract from a risk management perspective• Tips for reading contracts• Estoppel - the double-edged sword• Statutory impact on contract law• When contracts can be set aside• Reviewing remedies for breach or repudiation• Assessing damages - what are your risks?

FACILITATOR: TERRY REID

A popular leading specialist in legal training, Terry Reid combines teaching with legal consultancy work across Asia and the Pacific. Terry has over 20 years as a barrister and solicitor and teaching experience at a tertiary level, having begun to lecture law after time in legal practice. Terry was educated at the Universities of Auckland and University of Melbourne and now mixes teaching, a law practice and legal consultancy across Asia and the Pacific.

PUBLIC COURSE DATES

ALSO AVAILABLE AS

IN-HOUSE

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Management Skills for New Managers & Supervisors

21-22 March 2018, Auckland27-28 March 2018, Wellington8-9 May 2018, Auckland31 July - 1 August 2018, Wellington25-26 September 2018, Auckland14-15 November 2018, Wellington

Most new managers and supervisors are literally thrown in the deep end, but managing people requires a completely different skill set to managing tasks. The transition from being an individual contributor to someone responsible for the work of others and team performance results in a steep learning curve.

Learn how to motivate, delegate, communicate and lead. Play to your strengths and improve on key weakness areas. With an emphasis on building high achieving teams, dealing with an increased workload and developing the influence, assertiveness and confidence necessary to be an effective manager or supervisor - this course will ensure you hit the ground running.


• How to grow successfully into becoming a manager or supervisor• Defining your new role and responsibilities so you have clarity of purpose• Keys to motivating and engaging your team• Tips & tricks to communicating effectively with different personalities in your team• How to assert yourself as a new manager and handle difficult situations with success• The fundamentals of managing & motivating people for improved performance• Set team goals, roles and expectations• Plan and manage your new and greater workload

FACILITATOR: ELAINE MCMEEKING

Elaine has a reputation as one of New Zealand’s most effective management training professionals. For the last six years she has worked as a management and training consultant for several large organisations. Elaine’s enviable academic achievements and international experience as a management training specialist is complemented by her friendly and open style. With her known professionalism and her knowledge and understanding of the topic, you can count on a practical and results oriented course.

PUBLIC COURSE DATES

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IN-HOUSE

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Developing Assertiveness & Self-Confidence at Work

20-21 March 2018, Wellington27-28 March 2018, Auckland22-23 May 2018, Auckland6-7 June 2018, Wellington4-5 September 2018, Auckland26-27 September 2018, Wellington

Achieving successful working relationships with colleagues is not always easy. However, there is a balance where you can attain the best from colleagues, earn their respect and create a more constructive working atmosphere. This training course will provide practical guidance on how to handle and manage a wide range of workplace situations, so you can achieve personal goals and contribute to your organisation’s success with a more confident approach.


• Overcome feelings of intimidation, fear of failure and self-doubt• Recognise and use the right interpersonal language• Manage conflict and anger in your workplace• Effectively set boundaries to manage the conflict• Use assertiveness skills to increase your influence• Influence through listening and questioning• Understand and manage your 10 Personal Assertiveness Rights• Deal with criticism and demands• Confront and resolve difficult or sensitive issues• Learn how to say “no” without confrontation• Work out how to gain commitment to long term outcomes

FACILITATOR: KEITH MCGREGOR

Keith is a registered psychologist and coordinator of the industrial/organisational special interest group for the Occupational Division for the NZ Psychological Society and Human Resource Institute of New Zealand. He has a long history of working as an industrial psychologist (including with the Royal NZ Airforce) and is a director of a psychology practice. His passion is to make psychology practical in the workplace.

PUBLIC COURSE DATES

ALSO AVAILABLE AS

IN-HOUSE

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Effective Facilitation Skills

6-7 June 2018, Auckland18-19 June 2018, Wellington13-14 November 2018, Auckland

You want to be sure that whether you’re facilitating meetings, projects, workshops or group events you are operating as efficiently and effectively as possible to maximise the investment of time for participants and yourself. This highly practical course will give you the tools and understanding you need to facilitate any meeting, project or seminar. Learn how to handle group dynamics, encourage effective decision-making, and keep the group focused on the main objectives.


• How to maximise your own facilitation style • Increasing your competency and confidence• Personal strengths and development areas as defined within the core competencies of an

effective facilitator• Essential preparation guaranteeing a better chance of meeting objectives• How to utilise a range of process facilitation tools, methods and techniques • Essential interpersonal communication skills that are the core to successful facilitation • How to create and sustain a participatory environment using group dynamics, managing the

individuals, roles they may adopt and the group while minimising challenging behaviour for successful outcomes

• How to manage difficult behaviour and situations to avoid derailing the group

FACILITATOR: PENNY HOLDEN

Master facilitator, high-calibre industry-recognised trainer, and people and culture capability consultant, Penny Holden brings 20 years’ business and workplace experience, expertise and knowledge. With an extensive background in behavioural sciences, psychology, education and organisational development and people capability, she applies this in simple and effective ways to her workshops and projects. Penny is particularly recognised for her ability to work with anyone at any level with respect and robust, appropriate learning methods.

PUBLIC COURSE DATES

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NEWWorking Safely with the Public -

Dealing with Confrontation, Intimidation & Aggression

30 April - 1 May 2018, Wellington10-11 May 2018, Auckland

Working face to face with the public is exciting, varied and rewarding. It is also unpredictable, with some interactions involving aggressive, antagonistic or derogatory behaviour. Front-line staff and their leaders are required to manage a variety of situations involving an element of risk.

This unique course is relevant for anyone who works with the public, as confrontation, intimidation, aggression, and even violence is an increasing threat. Although many such incidents go unreported, there is a growing acceptance that threats or intimidating behaviour can cause significant harm such as the loss of personal and professional confidence, psychological stress and subsequent low morale in the work place. Despite many workplaces having a zero tolerance approach towards violence, employees still feel unsafe.


• An understanding of confrontation, intimidation, aggression and violence• The recognition and management of risk• Strategies to de-escalate• An opportunity to review current organisational policies/practices• Post-incident debriefing• Enhancing resilience to help employees thrive personally and professionally

Participants can engage in role play scenarios to apply the learnings and develop an individualised action plan to support them manage risks.

Who should attend: People working with the public, undertaking home visits or inspections, People with enforcement or compliance roles, Frontline staff, Team leaders & Managers

FACILITATOR: SAM PATEL

Sam is a Registered and Forensic Psychologist with almost 20 years’ experience working in clinical and organisational settings covering very high risk, high pressure environments in NZ, Australia and the UK. Sam is an outstanding facilitator; her expertise and practical experience ensures very grounded and pragmatic training.

PUBLIC COURSE DATESALSO AVAILABLE AS

IN-HOUSE

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Essential Communication Skills

Learning the techniques behind clear, confident and motivational communication is essential for both your personal and professional development. Analysing the effect of everything from your body language and tone of voice to mind filters and conflict, this course will arm you with the tools you need for effective communication in any scenario.


• How your self-awareness is key to effective communication• How to influence others’ perception of you• Explore different communications styles and their characteristics• Learn how personality types influence communication preferences• Create your communication plan: The PACE model• How to make people listen and break through mind filters• See, Hear & Feel: the importance of sensory communication• Pull your listener in: Tips to get engagement from the audience• Developing your elevator pitch - communication on the spot• Conflict communication tips• Present with style and impact• Planning effective presentations• Pull your listener in - and project yourself out• Presentation v facilitation

Contact our L&D teamfor more informationor to book a training

needs analysis

09 912 [email protected]

AVAILABLE AS

IN-HOUSE

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Dealing with Difficult People & Different Personalities

Gain the skills and confidence to deal with challenging personality types. Learn how to keep your composure and avoid escalating the problem when interacting with unreasonable people.

Through practical exercises and drawing on our facilitator’s vast experience and psychology background, you will be empowered to pick your battles, turn around negative behaviours and attitudes, communicate effectively, and set clear boundaries for what you will and will not tolerate.


• Explore the psychology behind different personality types - what makes a “difficult” person?• Learn how the conscious and subconscious mind shape behaviour• Learn your triggers - which people will you perceive as more difficult than others?• Manage the emotions in the workplace• Avoid unintentionally escalating the problem• Tips to remain calm and stress-free in tense situations• Understand the praise and punishment trap• Keys to communicate effectively to handle difficult people• Match your communication style to different personalities• Explore how you can be soft on the person and firm on the issue• Using assertiveness to address difficult behaviours• Constructively manage complaints and aggression• Create permanent behaviour change without having to confront

PAST ATTENDEE TESTIMONIAL

“I learnt new skills about how to change my behaviour and how to address issues to get difficult people on my side.”CHRISTINE PARKER, AVIATION ADMINISTRATION OFFICER, Z ENERGY

AVAILABLE AS

IN-HOUSE

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Clear & Concise Business Writing

Effective writing is a powerful tool in business. Learn how to articulate your thoughts in a clear and concise manner that will allow your ideas to be better understood. This course covers the three key skill areas required to create professional documentation - preparation and planning, getting the structure and language right, and reviewing your documents.

Clear and Concise Business Writing will give you the tools, techniques and ideas to help you write more quickly and effectively. You will improve your business writing skill by learning to select and use appropriate formats and wording for your audience, identify the most common writing pitfalls, and gain valuable experience analysing, writing and revising business documents.


• Understand why communicating in writing can be difficult• Create clear, purposeful documents that connect with your audience and get results• How to be ruthless about self-editing• Make flow and grammatical correctness a feature of your business writing• Address your own particular writing issues

This one-day course uses practical examples and exercises covering:

General business writing

Email etiquette

Writing business letters

Writing for the web

Writing for different audiences

Structuring text for maximum effect

Writing ‘No’ messages

Creating succinct communications

Editing documents

Proof-reading

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IN-HOUSE

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Project Management Essentials

This intensive, two-day training course focuses on how to maximise value for the project and organisation by applying project management essentials. Most time is spent on the 20% of effort that delivers 80% of project value.

During this course, you will be given a solid introduction to project management tools, techniques and methodologies, including international trends and best practice project management techniques. You will be taken through a project life cycle from project initiation to the close-out stage and explore project scheduling software.


• Learn how to develop and lead successful project teams by getting it right from the beginning• Communication techniques for managing the project• Plan your project - keys to successful completion• Understand the key steps in designing, planning, scheduling and implementing your project• Track your project’s progress - tracking & measurement tools• Explore project scheduling• Arm yourself with effective tools for assessing and managing project risk• Develop key project cost management skills to accurately estimate how much a project will cost• Understand the contracting process for project management to gain better control over

achieving your objectives• Techniques for closing out your project

WHO SHOULD ATTEND?

Project management is required by many roles. This foundation course is ideal for those new to project lead responsibilities or for those needing to formalise and upskill.• Project Lead/Manager• Project Administrator• Business Analyst• Policy Advisor/Manager• Technical Manager

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Time & Priority Management

Successful people have infinite capacity for achievement, yet all too often they are frustrated by interruptions, meetings and last minute demands on their time. The urgent squeezes out the important and people can end up working harder, not smarter. Getting tired and achieving less. Most of us can benefit from taking time out to reassess our priorities and working methods - and that’s exactly what this highly practical course has been designed to do.

You will learn how to deal with some of the biggest time stealers, respond to changing priorities and react assertively when others place demands on your time. At the end of the course, you will have an action plan to immediately start implementing what you have learnt and to help you sustain these improvements over time.


• Identify the key aspects of time management that you personally need to work on• How to focus on high payoff activities• Develop a robust prioritisation strategy• Setting and achieving your goals• Maximise your outcomes from interactions with others• Learn to manage interruptions • Regain control over your workload• Handling your paperwork and electronic overload• Kicking procrastination into touch


“Elaine put things in ways that were very easy to understand (lots of great examples)”NICOLA MORATTI, PERSONAL ASSISTANT, FONTERRA

“Elaine was wonderful - lots of examples and experiences shared!”WANDA WHITTON-ESTEVE, P.D. COORDINATOR, INGHAMS NZ

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Strategy Builder: From Operational to Strategic Thinking

Balancing operational management and strategic thinking can be a challenge. Operations thinking is focused on ‘making things happen’, whereas strategic thinking is concerned with ‘what things’ and ‘why’.

Strategic thinking involves recognising the interconnection throughout organisations and devising solutions that are responsive to diverse needs. It brings together a range of functions, including finance, human resources, marketing, supply chain management, accounting, and information systems, and ensures transparent communication and consistent understanding across the organisation.

From Operational to Strategic Thinking is a practical course that provides a systematic approach to the challenges facing your organisation. You will leave the course equipped with a refreshed perspective and the tools to implement a structured approach to strategic thinking.


• Develop an understanding of the latest and classic strategic thinking concepts and frameworks• Enhance your ability to create and communicate effective strategies• Medical profession• Banking and insurance• Debt recovery teams• People who undertake complaint investigations


“Strategic Thinking was a very practical and worthwhile course. Often, we think "Strategic or strategy" is a complex piece of work. This course

broke it down and demonstrated we can ALL develop and achievable and practical plan to WIN!”

DEBBIE HOURIGAN, SENIOR MARKETING MANAGER, ANZ

NEW

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Developing Resilience for Individuals & Teams - the Art of Bouncing Back

Bad things happen. Whether it’s losing a pitch, a client or missing out on a promotion, we all face adversity in one form or another throughout a lifetime. Resilience is the ability to deal with it, process it, and get back on track. Developing mental toughness can improve your performance in every area of life, and this 2-day course is here to give you the injection of mental stamina you need.

Resilient people bounce back from difficulties faster, thrive under pressure, adapt better to changing environments, have higher energy levels and are better able to manage stress. Gain the skills to turn adversity into an opportunity to learn and grow. Find out how to train your brain to stop feeling dejected, victimised, or angry, so you can respond quickly and constructively to crises.


• How resilience works• Assessing your personal resilience• Facing adversity with confidence• Taking ownership of your thoughts and emotions• Techniques to bounce back and thrive under pressure• Continuing to build your resilience: Action plan• Building resilient teams

NEW

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Strategically Influencing Across your Organisation

Organisation structures are increasingly flat non-hierarchical, with success driven through strategic networking, collaboration and influence. Those able to develop and embrace the skills required to influence, are in a valuable position to engage, gain cooperation, create agreement and establish buy-in.

Learn how to apply your personal influence, even within challenging relationships, while understanding both rational and emotional motivations of others.

Who should attend:• Project managers need stakeholders and sponsors to approve project recommendations• Change managers encourage people to embrace doing things differently• Department managers need cooperation from other teams• Managers and employees need to influence up and across to create improvements• Technical specialists need support for their ideas and insights• Internal teams need to influence external teams on joint ventures with suppliers and partners

Understand the world of the people you wish to get buy in from, and how you can influence, even when you have no direct authority.


• Learn how to gain recognition and visibility for your ideas and efforts• Develop techniques to enable negotiation, including assertiveness• Grow awareness of different behavioural styles in the workplace• Identify and manage obstacles that may block your influencing strategy• Understand and engage with the real company influencers


“Very relevant subject. Definitely a “must” for the junior managers, and senior managers will get a good jolt out of this. It is definitely a ‘heads up’

for managers who don’t engage well with their staff.”

MALCOM LUNDIE, BUSINESS MANAGER, WAIKATO DISTRICT HEALTH BOARD

NEW

AVAILABLE AS

IN-HOUSE

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Planning for Successful Change - a Change Management Guide

Change happens in organisations every day and is vital as organisations adapt and pursue opportunities. Whether it is a big restructure or a small change in procedure, it can sometimes be harder to implement than anticipated and unexpected obstacles can derail new plans.

Some changes are by nature quite threatening, even when change is positively anticipated, unforeseen challenges can arise.

Change is dynamic, each change is unique, and each person is affected differently. Your people leaders are the key to guiding your teams through the ups and downs of change to optimise the success of the change initiative. Give your managers and leaders an understanding of what happens during change, how it can impact people and how to anticipate and plan, to lead their teams successfully through change.

This course is designed to address changes you are undertaking in your organisation. It is designed and facilitated by organisational change experts and tailored for both leaders and employees, to ensure everyone is equipped with the right skills and a plan to embed changes that will move your organisation forward.


• What is change and why is it challenging?• Planning and preparing for change• Creating buy in for change• Stages of change• Understanding how people respond to change• Providing training and support to help people to adapt to changes• Implementing and embedding change • Communicating effectively through change• Building resilience and resilient teams• Measuring progress through change and celebrating successes

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IN-HOUSE

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Planning, Problem Solving & Decision Making

Does inefficient problem solving or “firefighting” rob you of valuable time?

• Would you like to be better able to tap into the innovative ideas of your people?• Would you like to devote more time to business generating activities?• Could you benefit from sharpening your decision making skills?

The ability to decide, act, operate and manage effectively underpins most aspects of management.

With the increasing emphasis on initiative in the workplace, it is essential that you know how to recognise, define, and analyse problems and then develop workable solutions to correct them. Cutting edge decision making is critical in today’s business environment to sustain competitive advantage and this requires business managers to be savvy in their daily management routines.


• Examine widely used decision making techniques• Evaluate your own problem-solving strengths and weaknesses• Use problem-solving skills to identify and resolve work-related problems and improve your job

performance• Learn how to design and use frameworks for planning, decision making and problem solving• Discover how to implement plans and control subsequent progress• Find out how to unleash the creativity of your team• Learn how to harness the power of the team for problem solving• Gain commitment from your team and harness available skills and talents to assist with

solution implementation

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AVAILABLE AS

IN-HOUSE

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Brightstar has the widest range of expert facilitators to match to your needs. We have long established relationships with over 30 of New Zealand’s most experienced training facilitators.

BILL BUTLERFacilitator, Business & Finance

JACK CRUTZENFacilitator, Property/Facilities

ANNA KINGSTONFacilitator, L&D, Instructional Design

WARREN MEYERSFacilitators, Finance

KERRY SABERTONFacilitator, People & Teams

RAINE SELLES Facilitator, Building & Construction Law

KEITH ROBINSONFacilitator, Procurement, Supply Chain & Distribution

SAMANTHA PATELFacilitator,People & Teams

KEITH MCGREGORFacilitator, People & Teams

PAMELA CRONINFacilitator, People & Teams, EA/PA

ELAINE MCMEEKINGFacilitator, People & Teams, EA/PA

PENNY HOLDENFacilitator, People & Teams

SUSAN HANSENFacillitator, Finance

TERRY REIDFacilitator, Contracts & Legal

ALEX PALFIFacilitator, Finance

CHRIS PEACEFacilitator, Risk/Business

Expert Facilitators

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CATEGORY COURSES FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

SUPERVISION, MANAGEMENT & LEADERSHIP

Developing Assertiveness & Self confidence at Work 20-21 W 27-28 A 22-23 A 6-7 W 4-5 A

26-27 W

People Management Skills for Technical Professionals 1-2 A 10-11 W 24-25 A 10-11 W 14-15 A 13-14 W

Assetiveness, Influencing & Conflict Management for Women 20-21 W 20-21 A 15-16 W 17-18 A 19-20 W 30-31 A

Leadership Development for Women 6-7 A 10-11 W 3-4 A 7-8 W 16-17 W 15-16 A

Strategic Negotiation & Influencing Skills 15-16 W 17-18 A 21-22 A 25-26 W 12-13 A 7-8 W

Effective Facilitation Skills 6-7 A 18-19 W 13-14 A

Management Skills for New Managers & Supervisors 21-22 A 27-28 W 8-9 A 31 Jul -

1 Aug W 25-26 A 14-15 W

Finance for the non Financial Manager 15-16 A 27-28 W 10-11 A 7-8 W 16-17 A 14-15 W

Contract Law for Non Lawyers 20-21 W 22-23 A

12-13 A 14-15 W

18-19 A 24-25 W

Advanced Contract Law for Non Lawyers 26-27 A 18-19 W 20-21 A

Working Safely with the Public - Dealing with Confrontation, Intimidation & Aggression 30 Apr - 1 May W 10-11 A

FINANCE, ACCOUNTING

& LEGAL

Financial Modelling 12-13 A 15-16 W

11-12 A 14-15 W

15-16 A 18-19 W

VBA for Finance Professionals 9-10 W 12-13 A

13-14 A 16-17 W

Business Valuations Masterclass 2-3 A 31May - I Jun W 24-25 W 1-2 A

Operational Risk Assessment 8-9 W 16-17A 27-28 W 1-2 A

Risk Compliance, Control & Auditing 9-10 W 19-20 A 25-26 W 30-31 A

IPSAS Update For The Public Sector 15-16 W 6-7 W

Anti-Money Laundering TBC A TBC W

Managment Accountant: The Strategic Partner 19-20 A 24-25 W

OPERATIONS /PRODUCTION

Optimising Warehouse Performance 11-12 A 21-22 A

Advanced Inventory Management 2-3 A 6-7 A

PROPERTY & FACILITIES

Best Practice Facilities Management 17-18 A 14-15 W

Best Practice Property Management 19-20 A 16-17 W

PA / ADMIN SUPPORT

Essential Management Skills For EAs/PAs & Administration Professionals 21-22 A 7-8 W 19-20 A 24-25 W 16-17 A 12-13 W

Masterclass for EA/PAs & Office Managers 6-7 W 22-23 A 8-9 A 20-21 W 28-29 W 25-26 A

The Strategic Executive Assistant: Business Acumen for Senior EAs and PAs 28 Feb - 1 Mar A 29-30 A 15-16 W 9-10 A

Governance & Board Management Skills For EAs/Pas 27 W 16 A 22 A 28 W 4 W 8 W

ENERGY & UTILITIES

Fundamentals of the New Zealand Electricity Industry 2-3 W 26-27 A

Oil & Gas Production for Non-technical Managers 12-13 NP

Process Control for Oil & Gas Industry 14-15 NP

CONSTRUCTION NZ3910 Contract Essentials & Dispute Procedures 22-23 W 11-12 A 16-17 C 14-15 A 13-14 W 24-25 C

2018 Public Course Calendar Brightstar.co.nz A AUCKLAND W WELLINGTON

C CHRISTCHURCH NP NEW PLYMOUTH

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Brightstar.co.nz/managementBrightstar.co.nz/management

2018 Public Course Calendar inside

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PHONE 09 912 3616

WEB Brightstar.co.nz/management

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Brightstar Ltd PO Box 31 506, Auckland 0741Brightstar Training is a trading division of Conferenz Ltd. Copyright © 2017 Conferenz Ltd.

2018 COURSE PLANNER + CALENDAR Supervision, …4 PUBLIC COURSES Training individuals - Our public...

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Transcript of 2018 COURSE PLANNER + CALENDAR Supervision, …4 PUBLIC COURSES Training individuals - Our public...