Hospice of the North Country 2015 Annual Report

Our Mission, in honoring life, is to help people of the North Country die in spiritual, mental, and physical comfort.

Chief Executive Officer Board President Message

Kent W. Brooks, CHPCA Chief Executive Officer

Rebecca PreveBoard of Directors President

As with all matters related to Hospice of the North Country, it is a collaboration of employees, patients and their families, volunteers, Board members, and community members to make a meaningful impact and to nurture growth. It is important to never underestimate the power of a team working together—it is the driving force behind fulfilling our promises to those we serve.

This annual report highlights important developments and accomplishments that reflect our commitment to our core values: Growth, Care, Freedom, Integrity, Justice, Life, and Stewardship. These values are the foundation upon which we conduct ourselves; by striving to ensure we operate in a way that best serves our patients, their families, our employees, and our community.

In the spirit Mr. Penney’s quote, one of our core values, Growth, dictates that “we will evolve and improve in all aspects of our mission.” In 2015 we made a concerted effort to nurture progress within our organization and in the community. These initiatives included implementing a state-of-the-art EMR system, staff satisfaction surveys, improved organizational processes, and greater community involvement.

We encourage and are proud that our employees continually pursue training programs and certifications that will enhance the level of care we provide our hospice patients and their families as well as community members.

We will continue to move forward by fulfilling our Mission of helping people of the North Country die in spiritual, mental, and physical comfort. Our Mission is rooted in the belief that by honoring one’s way of life we are able to support and encourage them and their families to determine their end-of-life care.

We could not fulfill our Mission without the unwavering support of our Board of Directors, Medical Directors, employees, and volunteers. Thank you for your hard work and dedication.

“Growth is never by mere chance; it is the result of forces working together.” –James Cash Penney

Our Mission, in honoring

life, is to help people

of the

North

Country

die in

spiritual, mental, and

physical comfort.

As my role as the Board of Directors President has come to a close, I would like to express my gratitude to the talented, dedicated, and compassionate employees and volunteers who give of themselves so that our patients die with dignity and in peace. I have experienced great personal and professional growth as I worked along-side my fellow Board members—thank you for your stewardship, guidance, and dedication. I welcome Tim Boshart as the new Board President. I am confident he will exercise strategic leadership that will continue the journey of growth for Hospice of the North Country for generations to come. Rebecca PreveBoard of Directors President

Facts & Figures2015

Hospice of the North County is humbled and grateful for the

tremendous support we receive from our donors. As a non-profit

organization, our ability to protect the dignity of those with terminal

illness, while enhancing quality of life, is made possible by those who

are committed to preserving end-of-life care in the North Country.

United WayWe are proud and honored to be partners with the United Way of the Adirondack Region, Inc. Our

allocation for the 2015 campaign will exceed $35,800. Thank you to

those who designated Hospice as the recipient of your donations.

45.00%

5.00%12.00%

4.60%

1.80%

16.00%

1.20% 10.00%

4.40%

End-Stage Admitting Diagnosis

Cancer

Dementia/Alzheimer's

Pulmonary

Renal

Liver

Cardiac

Amyotropic Lateral Sclerosis

Stroke

Other

Statement of Income

Operating Revenue $2,304,084 Operating Expense PatientRelatedExpenses $481,483 Salaries,Wages,andBenefits $1,833,453 AdministrativeandFacilityExpenses $425,606 Total Operating Expenses $2,740,542 Development Income Contributions,Memorials,Bequests $127,466 FundraisingEvents $72,281 Total Non-Operating Income $199,747 Net Income (Loss) ($236,711)

Service Statistics

Total Patients Served332

Total Patient Care Days18,075

Average Length of Stay (days)55

Average Daily Census49.5

Fundraising Events

Plattsburgh Butterfly Release $1,019.65

Malone Butterfly Release $1,695.53

Franklin County Golf Benefit $5,817.47

Clinton County Golf Benefit $10,794.92

Annual Summer Appeal $7,358.99

Ecumenical Concert $5,767.43

Light Up a Life $37,877.54

During the past year, we had the privilege of caring for 332 patients and their families. As we worked to ensure our patients and families received exceptional service and care during their deeply personal and challenging journeys, we also focused on growth within our organization. It is due to the hard work and initiative of our employees that we were able to experience our greatest successes and significant growth. We took the final step in implementing a state-of-the-art medical record system that allows our clinicians to create complete and compliant documentation from the point of care that meets regulatory mandates. As a result, our patients receive the best possible care through consistent adherence to care plans. Our efforts to nurture progress included conducted a series of employee satisfaction surveys that resulted in an improved Staff Development Program design and the development of a training and operations improvement project. We are proud of our efforts to evolve and improve in all aspects of our mission, as our Core Value, Growth, calls us to do.

2015 Highlights & Growth These photos tell the story of our year in 2015--employee and volunteer recognition,

fundraising events, community support,

celebrations, our shared laughter and unity, and

much more.

Brightree EMR implementation • Memorial Butterfly Releases • Frank Davio Memorial Golf Benefit • Hospice of the North Country Golf Benefit • 5K Run/Walk • Light up a Life • Light up a Life Facebook Campaign • Champlain Centre Christmas Tree Donation • Ecumenical Christmas Concert • United Way Annual Campaign • Taylor-Renae LaValley Benefit Concert • Clinton County Board of Realtors Annual Auction • Clinton County Board of Realtors Donation • The Champlain Valley Quilters’ Guild Quilt Donation • Annual Volunteer Appreciation Dinner • National Hospice & Palliative Care Month Social Media Campaign • National Hospice & Palliative Care Reception • Memorial Services • Annual Christmas Party • Staff Development Days • Employee education/certification • Vendor Bingo for a Cause • Malone Key Bank “Make a Difference Day” • Champlain Smiles’ Program • Hospice and Palliative Care Advocacy in Washington D.C. • Hospice Advocacy Phone Campaign • More Memories Media Campaign • Community Health Fairs • Franklin and Clinton County Fairs • Chamber of Commerce Expo • Franklin County OFA Health Fair

2015 Highlights

Joan Berthiaume, RN, CHPN, Agency Advancement Coordinator Sylvia Biondo, RN, Case ManagerRebekah Blow, RN, Case Manager Heather Burnell, Payroll/Accounts PayableMelissa Clark, FNPJackie Cobb, Clinical Administrative AssistantRebecca Columbe, LMSW, Social WorkerBecky Dominy, RN, Case Manager Jessica Dumas, BS, MS, Patient Support Services CoordinatorCynthia Eckhoff, RN Shelley Gibbons, RN, Case ManagerSr. Mary Ann Gour, Spiritual Care CoordinatorKatie LePage, RN, Case ManagerSusan McDonnell, BSW, Bereavement Coordinator Steve Murphy, RN, Case ManagerDawn Norcross, MSN, RN, CHPN, Agency Advancement Coordinator Michelle Rabideau, LPN Diane Roberts, Accounts Receivable/Billing ClerkJulie Rowe, Director of Volunteer Services Sandra Smith, RN, Case ManagerLisa Wilson, Clinical Administrative Assistant

Kent W. Brooks, CHPCA Chief Executive Officer Cathlyn Lamitie Director of Development/CommunicationsMagen Renadette, BS, MBA Chief Financial OfficerTracey Tavano, MSN, RN, CHPN Director of Patient ServicesNatalie Whitehurst Director of Operations

Leadership Team

Dr. Deborah Lang, Medical DirectorDr. William Pace, Assistant Medical Director

Staff

Board of DirectorsTim Boshart President Tom Glasgow Vice PresidentDawn Scott TreasurerSusan Scott SecretaryKjell Dahlen, MDPaul HellerMichael KirkWilliam MeconiCatherine MondonBrian Stewart

Hospice of the North Country is fortunate to have so

many caring people who share their time and tal-

ents to further our Mission. Volunteers are integral

to our success; they provide invaluable assiitance,

comfort, and support to patients, their families,

and the Hospice staff. We are very grateful for their

thoughtfulness and hard work.

Annual Dinner & Volunteer Appreciation Celebration

Volunteers the Heart of Hospice

Volunteer Contributions

Volunteers 41

Hours Donated 3,125.95

Miles Driven 14,851.60

Volunteer Service Value $83,963.82

Clinton County VolunteersGerald BarberHeather BarnesSharron BelangerJames BennettKathy ChaseAmy ClarkGayle CoeVeronica FranklinJudy GravesElizabeth GreenEmily GregoireAlison HagadornShawn HanceKevin KearneyMarge KearneyDiane LaBombardJanie LetourneauNancy LewinJoyce MillerBonnie MyersPhung PhamNancy StavesHarriet TaylorBrenda Wisher

Franklin County VolunteersJean AustinPeg BoyeaGayle DeWittCaroline DurantTerry GumbusNora JanackKysle JohnsonBertha (Birdie) LeavittPhyllis LobdellElizabeth MarshallRobyn MartinShirley MaxwellLeola PhelpsCindy ShaferDonald SilverJane SmutzLeonard Spinner

Standing: Birdie Leavitt, Donald Silver; Sitting: Jane Smutz, Robyn Martin, Terry Gumbus

Thank You!

Serving Clinton and Franklin Counties

358 Tom Miller RoadPlattsburgh, NY 12901518.561.8465

3909 State Route 11Malone, NY 12953518.483.3200

hospicenc.org/hospice of the north country