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April 23 20011-3WorkCentre Pro 320 / 315 Service Call Procedures

Service Call ProceduresFRAT Issue

Service Call ProceduresUse Service Call Procedures as a maintenance guide when performing any service on printer/ copier. This is designed to be used with printer/copier Service Documentation and is startingpoint for all service calls.

Call Flow ProcedureIdentifies and classifies machine problems and refers to appropriate RAP for repair. When allproblems are repaired, perform Final Actions.

Initial ActionsSteps to diagnose faults.

Corrective ActionsSteps to repair faults. Choices made based on machine symptom.

Status Codes / Other Faults ListingList of status codes and other faults wi th descriptions.

Corrective ActionsSchedule of periodic maintenance to do when copy count reaches specific quantity.

Maintenance ProceduresTables of subsystem components to be maintained with suggested materialsand procedures when that subsystem is repaired by direction from a RAP.

Final Actions

Steps to verify machine operation and image quality.

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April 23 20011-4 WorkCentre Pro 320 / 315Service Call Procedures

FRAT IssueService Call Procedures

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April 23 20011-6 WorkCentre Pro 320 / 315Call Flow Procedure

FRAT IssueService Call Procedures

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April 23 20011-8 WorkCentre Pro 320 / 315Status Codes / Other Faults Listing

FRAT IssueService Call Procedures

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April 23 20011-9WorkCentre Pro 320 / 315 Periodic Maintenance, Maintenance Procedures

Service Call ProceduresFRAT Issue

Periodic MaintenanceActivities to perform if 2K copies or 20 days elapsed since last service call.

NOTE: While performing a repair in a RAP, you may be directed to perform one or more follow- ing activities. When returning here after a repair, skip what is already serviced.

Procedure

1. Make a copy to run Cooling Fan. If fan is not operating go to OF 1-3 Cooling Fan RAP.2. Do Paper Feed and Registration Maintenance Procedures (Table 2 ).3. Do Xerographic maintenance ( Table 3 ).4. Do Copy Transportation and Fusing Maintenance Procedures ( Table 4 ).5. Clean top of Document Glass with Lens and Mirror cleaner and a Lint Free Cloth.6. Clean Document Cover Pad with Lens and Mirror Cleaner and a Lint Free Cloth.7. Every 125K copies:

a. Replace Fuser Module ( PL 1.4 ) (REP 10.1 ).b. Replace Bypass Feed Roll ( PL 6.3 ) (REP 8.11 ) and Bypass Retard Pad ( PL 6.2 )

(REP 8.12).c. Go to OF 16-2 Ground RAP and perform Ground Check.

Maintenance ProceduresThis section contains a list of machine subsystem components to be maintained and sug-gested materials and procedures to be used. You will be referred here from Periodic Mainte-nance, a Status Code, an Other Fault, or an Image Quality RAP.

ProcedureService following components as directed. Clean any component that appears contaminatedwith dirt, paper dust, or dry imager, whenever component is made accessible during repair ofmachine.

Table 1 Optics Subsystem Maintenance Procedures

Perform this activitywhenever Document Glass(REP 6.5 ) is completelyremoved. Materials

Perform GP 9 RIS/MirrorsCleaning .

CAUTIONIf bottom of Document Glassis cleaned, Image Qualitydefects will occur if RIS Mod- ule is not vacuumed beforereinstalling Document Glass.

Lens and Mirror Cleaner Lint Free Cloth Vacuum Cleaner

Table 2 Paper Feed and Registration SubsystemMaintenance Procedures

Perform this activity whengiven direction in Call Flow. Materials

Clean Bypass Feed RollCAUTION

Do not clean Retard Pad.

Film Remover/GeneralCleaning Solvent

Lint Free Cloth

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April 23 20011-10 WorkCentre Pro 320 / 315Maintenance Procedures

FRAT IssueService Call Procedures

CAUTIONImage Quality defects will occur if machine is on and cleaning solutions are used on covers.Cooling Fan may draw cleaning solution vapor into machine. Switch off machine before clean- ing so that Cooling Fan is off.

Clean Registration Roll andIdler Roll.Clean Registration Roll Con-

tacts

Film Remover/GeneralCleaning Solvent

Lint Free Cloth

Table 3 Xerographics Subsystem Maintenance Procedures

Perform this activity whengiven direction in Call Flow. Materials

Clean Transfer/Detack

Corotron wire with a cot-ton swab to removeToner.

Clean Transfer/DetackCorotron housing with asoft brush.

Clean the Gears. Clean Transfer Detack

contacts and corre-sponding contacts onHVPS with a Lint FreeCloth and Film Remover/ General Cleaning Sol-vent.

Clean Transfer Roll Con-tact with a Lint FreeCloth and Film Remover/ General Cleaning Sol-vent.Contact must pressagainst Transfer Roll.

Cotton Swab

Soft Brush Film Remover/General

Cleaning Solvent Lint Free Cloth

Table 2 Paper Feed and Registration SubsystemMaintenance Procedures

Perform this activity whengiven direction in Call Flow. Materials

Reg Roll

RegRollCon-tacts

Idler Roll

Reg Roll TransferRoll

TransferRollContact

DetackCorotron

TransferCorotron

RegRollCon-tacts

Gears

Remove Drum Cartridge(REP 9.1 ).

Clean any toner fromDrum Cartridge.

Vacuum Cleaner

Clean Drum Cartridge con-tacts

Lint Free Cloth Film Remover/General

Cleaning Solvent

Table 4 Copy Transportation and Fusing SubsystemMaintenance Procedures

Perform this activity whengiven direction in Call Flowor RAP s Materials

Clean Fuser Roll Make 10 copies of a whitedocument.

Clean Exit Rollers. Film Remover/GeneralCleaning Solvent

Heavy Duty Towel/Clean-ing Cloth.

Table 5 Covers Subsystem Maintenance Procedures

Perform this activity when

given direction in Call Flowor RAP s Materials

Clean covers as necessary. Formula A/All PurposeCleaner

Heavy Duty Towel/Clean-ing Cloth

Table 3 Xerographics Subsystem Maintenance Procedures

Perform this activity whengiven direction in Call Flow. Materials