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Instructor: Hsin-Hsin Cindy Lee, PhD

Business English Conversation &

Listening

2010

Business English Conversation &Listening

1. Introduction

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Contents

Course description and requirements

Syllabus and learning points

Checkpoint

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Course Description &

Requirements

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Course Objectives

This course uses functional syllabus.

It aims to help students learn language

functions and useful expressions for

working in the global workplace.

The course content will help you learn

how to speak English fluently in various

business situations.

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Teaching Methods

This course combines e-learning and on-campusclass hours.

On our course website, you can download the

learning materials and watch the video of instructors

lecture.

You can also practice listening and study the

grammar rules by e-learning.

You will be requested to post articles and responsesand completing the quizzes on the course website. All

the activities mentioned above will maximize your e-

learning outcome.

When you attend the class on campus every other

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Course RequirementsAttendance and participationYou need to respond biweekly online.

Your biweekly article and response will beseen as attendance.

This course requires on-campus attendance.

Make sure you join the classroom activitiesevery time.

Punctual submission of assignments Use English in the class

Interacting with your classmates in English willfurther help you practice your businesscommunication skills!

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Grading Policy

Assignments & Quizzes: 25%

Role Plays or Presentations: 25%

Mid-term exam: 25%

Final Project & Presentation: 25%

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Textbooks and References Business English Conversation()

(classroom use)

Intelligent Business (Intermediate)

()

Essential Business Grammar Builder(/) ()

(optional purchase)

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Syllabus and Learning Points

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Syllabus

1. Introduction

2. Greeting

3. Socializing & Small

Talk 4. Making Telephone

Calls

5. Making Requests

6. Dealing with

Complaints

7. Making Suggestions

8. Making Presentations

9. Agreeing and

Disagreeing 10. Final Review

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Essential Learning Points

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Lesson 1. Introduction to the Course

Make sure you study Lesson 1 andunderstand all the course requirements.

This course combines e-learning and on-

campus classroom activities.Make sure that you are able to participate in

both types of learning activities.

This course is intensive in nature.

Try to catch up with the course schedule allthe time!

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Lesson 2. Greeting

Basic Rules and Concepts

Conversation and Listening

Check Answers and Further Practice

Writing Practice Common Business Situations

Introducing yourselves in the first meeting

Introducing a peer to a senior

Introducing peers to each other Receiving a guest (Model Conversation)

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Lesson 3. Socializing & Small

Talk

Basic Rules and Concepts

Conversation and Listening

Check Answers and Further Practice

Writing Practice Some Safe Topics for Small Talk

Jobs/work/business/economy

Vacation/ travel/ sightseeing

Food/ drinks/ cuisine/ restaurants Sports/ local sport teams; events/ exercises

General interests: movies; music, etc.

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Lesson 4. Making Telephone

Calls

Basic Rules and Concepts

Conversation and Listening

Check Answers and Further Practice

Writing Practice Learning Points

How to making a phone call properly

How to answer a phone call properly

How to leave and take messages How to make an appointment

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Lesson 5. Making Requests

Basic Rules and Concepts

Conversation and Listening

Check Answers and Further Practice

Writing Practice Learning Points

Persuading people to do things politely

Talking about urgency

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Lesson 6. Dealing with

Complaints

Basic Rules and Concepts

Conversation and Listening

Check Answers and Further Practice

Writing Practice Learning Points

Principles of dealing with complaints

The process of dealing with problems

Clarifying and confirming on the telephone

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Lesson 7. Making Suggestions

Holding a brainstorming meeting

Basic Rules of hosting and participating a

brainstorming meeting

The process of holding a brainstorming meeting

Open a meeting

Invite opinions

Participants make suggestions

Encourage opinions Summarize and end the meeting

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Lesson 9. Agreeing &

Disagreeing

Basic Rules and Concepts

Conversation and Listening

Check Answers and Further Practice

Writing Practice Learning Points

Agreeing

Disagreeing

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Lesson 10. Final Review

Greetings

Socializing & Small

Talks

Telephone English

Making Requests

Dealing with

Complaints

Making Suggestions Making Presentations

Agreeing and

Disagreeing

Review

Socializing in English

Telephoning in

English

Making presentations

in English

Conducting meetings

in English

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Checkpoint

Have you known the course requirements?

Have you known the essential learning points

of the course content?

Do you have any questions regarding thecourse content?

Will you have difficulty joining the on-campus

activities?

Will you have difficulty with e-learning and the

Internet?

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-End-