06 Enel Distribuzione activities to enable Customer engagement and Active Demand
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Transcript of 06 Enel Distribuzione activities to enable Customer engagement and Active Demand
Enel Distribuzione activities to enable customers engagement and active demand
Roma, 19 Settembre 2012
Marina Lombardi
Enel Distribuzione SpA
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 2
The company
The Enel group is:
the largest utility in Italy and one of the main utilities in Europe
40 countries, 97 GW installed, 61 Million customers
Enel Distribuzione is:
the company in charge of the distribution of electricity to final consumers and of the metering service
80% of the market, with 245,2 TWh energy distributed in Italy (2011)
31,5 millions of final users in Italy
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 3
Enel smart metering
From 2006:
Smart metering completely deployed in Italy
2011
Remote readings
331 Millions
Remote operations
15 Millions Example of TOU tariffs offered in the past by Enel
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 4
It reads consumption
data from the smart meter and
makes them available to customers
devices
It is being tested in the pilot
Enel Info+ targetting to involve around 8000 residential customers
Enel smart info
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 5
Enel Info+
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 6
Smart Info
Display
Smart Info
Manager
Smart Info
Mobile
Smart Info
Enel Info+ kit
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 7
ANALYSE: Smart Info Manager
“SEE” plus:
• detailed analysis of load profile
• comparisons in time
• energy efficiency suggestions
EXPLORE: Smart Info Mobile
“SEE” + “ANALYSE” accessible from a smartphone
SEE: Smart Info Display
• Current, historical, tendency consumption
• Tariff time bands notification
• Power limits alarms
• Contractual data visualisation
• Messages from SO
• extra information (date, hour…)
Enel Info+ functionalities
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 8
Enel info+ display UI
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 9
The path towards active consumers
SEE ANALYSE
EXPLORE
CONTROL
INTERACT
Enel Info+
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 10
Energy@home association
Design of a communication infrastructure and open protocol that enable brand new value added service based
upon information exchanges related to energy usage, consumption and tariffs
Compliant with Zigbee
Home Automation
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 11
Energy@home association
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 12
Energy@home trial
Trial ongoing in Italy with around 50 residential consumers
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 13
The path towards active consumers
SEE ANALYSE
EXPLORE
CONTROL
INTERACT
Enel Info+ Energy@home
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 14
Third commercial parties acting as intermediaries between the
energy market and residential consumers
The ADDRESS project
Types of Managed Load
Consumer sets preferences on the Energy Box (money saving, time and
temperature flexibility) and puts smart appliances on remote control
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 15
The path towards active consumers
SEE ANALYSE
EXPLORE
CONTROL
INTERACT
Enel Info+ Energy@home
address
Developing the enabling framework to make this possible
21 settembre 2012 Enel Distribuzione activities to enable customers engagement and active demand 16
THANK YOU