03.Par.39209.File Smart Grid Pulse Check

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    SAP Utilities & PennEnergy Webcast:

    Lisa Dalesandro, Senior Industry Principal Utilities at SAP America, Inc

    Dorothy Davis, Power Editor, PennEnergy

    Stacey Schmidt, Group Publisher, PennEnergy

    Smart Grid Pulse CheckMarch 2011

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    Which of the following services does your companyprovide?

    68.2%

    14.5%

    25.5%21.8%

    0.0%

    10.0%

    20.0%

    30.0%

    40.0%

    50.0%

    60.0%

    70.0%

    80.0%

    Electric Gas Water Electric&Gas

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    How many customers does your company service?

    50.5%

    8.4%

    9.3%

    10.3%

    21.5%

    Fewerthan150,000

    Between150,00and500,000

    Between500,000and1M

    Between1Mand2M

    Greaterthan2M

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    Is your company planning for or implement ing a SmartGrid - AMI strategy, If so what are t he main business

    drivers for doing so?

    15.7%

    50.0%

    21.6%

    8.8%3.9% RegulatoryCompliance

    OperationalEfficienciesand

    Improvement

    SupportingSmartGrid

    Initiatives

    DemandResponse

    ProgramEnablement

    CapitalCostAvoidance

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    What business systems will be integrat ing with yourSmart Grid AMI System?

    37.3%

    54.5%

    29.1%

    40.9%37.3%

    0.0%

    10.0%

    20.0%

    30.0%

    40.0%

    50.0%

    60.0%

    GIS OMS/SCADA MDM CIS,CRM,

    CustomerPortal

    Work/Asset

    Management

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    What role will mobility and providing mobile applications play in yourSmart Grid Deployment?

    23.1%

    36.5%

    26.9%

    4.8%

    8.7%

    Somewhatimportant

    Important

    Veryimportant

    Missioncritical

    Notimportant

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    What type of communications technology do you plan touse for AMI?

    11.9%

    25.7%

    14.9%

    32.7%

    14.9%

    FixedRF

    MeshRF

    PLC-PowerlineCarrier

    Broadband

    Other

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    When implement ing Smarter Grids and AMI smartermetering, how important will performance and

    scalability be?

    2.9%

    23.8%

    46.7%

    22.9%

    3.8%

    Somewhatimportant

    Important

    Veryimportant

    MissionCriticalNotimportant

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    Wha t a re s ome o f th e adv an tages you r c ompanyexpec t s to rece ive f rom ado pt ing a Smar t G r id AM I

    s t ra tegy?16.3%

    18.3%

    10.6%

    4.8%

    50.0%

    Enabling customer participation to managing energy usage,

    costs, energy eff iciency and demand response pro grams

    Impro ved eff iciency in custo mer service, billing activit ies,

    emergency response and load management

    Improved reliability and efficiency/capacity of the grid t hrough

    enhanced asset management, monit or ing, and self -healing

    capabilities

    Preparing the Smart Grid for integration of renewables,distributed energy resources from wind, solar, bio-gas, and

    plug- in hybrid electr ic vehicles

    All of the above Responses

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    What are some of the key benef its that you expect toachieve by implementing AMI technology?

    16.8%

    8.9%

    3.0%

    14.9%

    56.4%

    Reducesestimatedbillsandmeterreadingerrorsimprovedrateoptions

    andprograms

    Reducestruckrollsandtheneedto

    accesscustomerproperty

    Abilitytomonitorenergytheftand

    metertampering

    Onlineinformationtobettermanage

    yourenergyusageandcosts

    AlloftheaboveResponses

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    If you have implement ed or will implement demandresponse programs, what best describes the programstructure for maximizing customer part icipat ion?

    40.2%

    30.4%

    4.9%

    4.9%

    19.6%

    CustomerIncentivesto

    reducemonthlybill

    FinancialRewardfor

    CustomerParticipation

    Customermustoptoutof

    program

    OtherCustomerBenefitor

    Incentive

    Wearenotimplementinga

    DemandResponse

    Program

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    Do you have a customer communications programs toeducate customers on Smart Meter aspects? And if sowhat messaging are you providing to the cust omer?

    16.7%

    21.9%

    17.7%2.1%

    41.7%

    CustomerServiceBenefits

    achievedfromAMI

    EnvironmentalandEnergy

    Efficiency

    ExplanationsofwhySmart

    Metersarebeinginstalled

    DiscussPrivacyorSecurityImplications

    AlloftheaboveResponses

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    Does your Smart Grid strategy include the adoption ofPHEV - plug in hybrid electric vehicles and the

    installation of a charging infrast ructure? I f so over whattime frame?

    6.9%

    19.6%

    24.5%7.8%

    41.2%

    0to1Year

    1Yearto3Years

    3Yearsto5Years

    5Yearsorgreater

    PHEVnotinscope

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    What impact does sustainability - carbon impact andreducing GHG's- play in your Smart Grid Strategy?

    21.0%

    31.0%22.0%

    9.0%

    17.0%

    Somewhatimportant

    Important

    Veryimportant

    Missioncritical

    Notimportant

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    When do you th ink you will achieve a positive ROI f romthe project?

    4.1%

    20.4%

    33.7%

    23.5%

    18.4%WeexpecttoseeROIwithin

    0to1yearWeexpecttoseeROIwithin

    1to3years

    WeexpecttoseeROIwithin

    3to5years

    WeexpecttoseeROIafter5

    years

    WedonotexpecttoseeROI