03 Cashier Functionsgloballearningcenter.wspan.com/learningcenter/airline... · 2002. 11. 26. ·...

Cashier Functions

©, Worldspan L.P. All Rights Reserved

Table of Contents

Page i 0902

Introduction....................................................................................................................................1 Cashier Process ..............................................................................................................................1

Set password..................................................................................................................................1

Making Adjustments .....................................................................................................................6

BBR ...............................................................................................................................................7

Void Ticket Report ........................................................................................................................8

Excess Baggage .............................................................................................................................9

Sales Code Summary...................................................................................................................12

Agent TAR....................................................................................................................................15 International Agent TAR Display..............................................................................................17

List ...............................................................................................................................................18

Miscellaneous Sales & Transaction code list ..............................................................................19

Form of Payment list ...................................................................................................................20

Cashier Functions Airport Training Guide

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Introduction

Passenger Revenue Accounting (PRA) assigns a password to each cashier at each location. At the end of each day or the next day, the cashier receives all Agent TARs and verifies them for accuracy. The cashier then sends the paperwork to Revenue Accounting. Anyone can send advanced copies of the TAR and TSSR to Revenue Accounting using the JT hardcopy function. Specify the address to receive the print out in the JT command instead of your own address.

Cashier Process

Set password

Step Action

1 Using a SU duty code, activate the TSSR password: ENTRY: CTSS/SET/05MAY/RAINBOW

| two digit date is mandatory

Response: TSSR DATE SET TO 05MAY99 9901234

The response specifies the date and IATA number entered.

Airport Training Guide Cashier Functions

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Step Action 2 Check to see which agents have not balanced:

ENTRY: CTSS/AGENTS

Follow up with the station if necessary.

3 Process each agent’s receipts matching items to the TAR. Make corrections as necessary. To look at a specified agent’s TAR use: ENTRY: CTST/JJ (JJ = THE AGENT ID) This action is only necessary if there is a discrepancy and corrections are needed. If no corrections are necessary, go to item 7 to display and Finalize your TSSR.

4 If the TSSR has been finalized it must be reopened. If the TSSR has

been finalized, proceed to the next step. Reopen the TSSR: ENTRY: CTSS/XFIN

5 An agents TAR must be reopened to make corrections. Worldspan

adds a remark item when the TAR is opened. It also identifies in the “INFO” column the cashier has changed an item. ENTRY: CTSS/REOPEN/JJ (JJ = AGENT ID)

6 To modify the TAR, use CTSC plus the TAR sequence number. a.) CTSC4/VO change to void /NT change to No Ticket /CL to clear an item from the TAR. /*34 change valid coupons to 3 & 4 /.MCISTLMIA to correct or add a routing /$CA change form of payment to CASH /-name/a add name to a credit card transaction (first initial only)


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Step Action /$CCAX123123 P1299 *Z1234/-NAME/A Change form of payment to credit card AND add the name in one entry. Be sure to include the expiration date and approval code from the ticket or charge document. /B10 change BASE amount to 10 units of local currency /BUSD10 change BASE amount to $10 U.S. Dollars When correcting taxes, you must include the entire breakdown. I.e, /BUSD100 /X8 /SU12 /ZP4 / XF6 /MIA3STL3 b.) To adjust cash amounts received: CTSA*$S /$CA /B10 shortage of 10 units of local currency. CTSA*$O /$CA /B10 overage of 10 units of local currency. Specify if using other than local currency CTSA*$S /$CA /BFFR10 (French Francs) CTSA*$O/$CA /BLIT10 (Italian Lira)

c.) Rebalance the agents TAR CTSBAL

7 Balance next agent: Repeat items 1 through 4 until you have verified all agents. If documents match the TAR, there is no need to reopen it.

8 Display your TSSR CTSS/D local currency CTSS/D/USD specify currency


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Step Action 9 Total the individual TAR amounts for each form of payment. These

amounts should match the total on the TSSR. Sort each form of payment or prepare final figures as dictated by your local procedure.

10 Record discrepancies and or make ADJustments on the TSSR a.) CTSP/ADJ/$AX/120.00 to increase the American Express amount 120 USD b.) CTSP/ADJ/$VI/120.00- decrease the Visa amount 120 USD. NOTE: These adjustments are rare. Check first for a discrepancy. Has an item been added as Visa when it should have been American Express? Go Back and correct the item on the agent’s TAR and the TSSR will then balance.

11 Add remarks to the TSSR when required. ENTRY: CTSS/RA/ REMARKS

12 Enter the BBR (banker’s buying rate) when required.

13 Print the TSSR

ENTRIES: JTXXXOO/CTSS/D LOCAL CURRENCY JTXXXOO/CTSS/D/USD US CURRENCY JTXXXOO/CTSS/D/EUR EURO CURRENCY

Print as many copies as needed. Send them to whatever locations require them. The location must be set up as EURO to display or print EURO.


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Step Action 14 Finalize the TSSR

ENTRIES: CTSS/FIN CTSS/XFIN TO REOPEN

If all agents are not shown as BALANCED, you cannot finalize your TSSR. The response when agents are not balanced is: AGENTS SIGNED INTO AGENT CHECK-OUT SYSTEM FOR 14FEB 9901234: AA BB CC DD AGENTS NOT CLOSED OUT OF AGENT CHECK-OUT SYSTEM FOR 14FEB 9901234 JJ KK LL

Check with the stations as to why these TARs are not balanced. Balance outstanding TARs on behalf of the agents or process as your local procedure requires. All finalized reports and log open reports are processed by file maintenance. Finalized reports are kept online for 12 days. Once File Maintenance has processed the reports, they can no longer be reopened.


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Making Adjustments

CTSS/ADJ - allows the cashier to change the total displayed for any Form of Payment transaction. Format: CTSS/ADJ/$fp / amount / currency

CTSS/ADJ/$AX/120 Defaults to local currency CTSS/ADJ/$AX/120/USD Specify currency CTSS/ADJ/$AX/120-/EUR EURO location only; negative amount


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BBR

If an international location has not entered the BBR, the response to the CTSS/FIN is: NEED BANKERS BUYING RATE

The station must be listed as EUR for EURO updates. The TSSR includes the BBR rate for international locations in the MEMO SALES area. Enter the BBR or “OK” the BBR. CTSS/BBR/D display the current local rate CTSS/BBR/D/EUR display the EURO rate CTSS/BBR/123.123 add/change the rate CTSS/BBR/EUR/123.123 set the EURO rate Worldspan checks the amount entered against the Worldspan Rate. If the rate is with the 5 percent range the rate the response is OK. If not, the Worldspan rate is returned and something closer to the Worldspan rate is entered, or VERIFY / override the amount with the following. CTSS/BBR/EUR/OK accept your rate when it is different (EURO) CTSS/BBR/OK accept your rate for local currency


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Reports available

Display and print options are available for use. To print use the JTxxxoo command for any of these entries. Entry Explanation CTSS/D/VOID To display a list of your VOID items CTSS/D/*XB/XBAG To display a list of Excess baggage items CTSS/D/*XB/XBAG/JJ (agent ID)

To display a excess baggage per agent

CTSS/D/*PK To display individual sales items CTSS/D/*PK/JJ (agent ID)

To display individual agent sales items

Example of print command: JTMCIPK/CTSS/D*PK

Void Ticket Report

The following example shows a display of void transactions at that station for the SET DATE. The display with a heading at the top will show the void document number and agent ID. The entry (CTSS/D/VOID) requires a supervisor sine, and the entry (CTSS/SET/ "date"/"password") to associate the cashier's CRT.


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Entry: CTSS/D/VOID DOMESTIC ATO - XX1 XX1 VOID TICKETS AGENCY NO.-1100011 04AUG71 VOID TKT NBR AGENT ID VOID TKT NBR AGENT ID 2400 079 503 IH 2400 079 504 IJ 2400 064 203 DE 2400 082 608 TR 2400 083 609 TR MI35790 RE Z042960 CD 2400 033 102 JK 2400 035 217 TG 2400 067 546 LI 2400 089 627 EL R478349 SL K392456 KI 2400 042 178 KI TOTAL VOID TICKETS - 14

This report is in two columns and contains all voided document numbers.

Excess Baggage

Display TAR Excess baggage remarks - CTSS/RD REMARKS 001* CKIN MS1 AG WAIVED UNKNOWN 13FEB 1050Z 002* XBAG 5Z 50.00 USD BXV3I7 1207Z NW 003* XBAG EC 50.00 USD FWXN3J 1211Z NW 004* XBAG EC -50.00 C USD FWXN3J 1211Z 005* CKIN MS1 8A WAIVED 75.00 13FEB 1220Z


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Display XBAG TSSR remarks - CTSS/RD/XBAG XBAG REMARKS * XBAG BI -50.00 USD D8IVS9 1408Z NW * XBAG BI -50.00 USD D8IVS9 1409Z NW * XBAG BI -50.00 USD D8IVS9 1410Z NW * XBAG BI -50.00 USD D8IVS9 1411Z NW * XBAG BI -50.00 USD D8IVS9 1411Z NW * XBAG BI -50.00 USD GS6H2X 1418Z NW * XBAG BI -50.00 USD GS6H2X 1418Z NW * XBAG P5 50.00 USD DLYYID 1223Z NW * XBAG W3 50.00 USD B774FH 1247Z NW

Note - the report is sorted by agent id.


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Display XB document numbers - CTSS/D/*XB EXCESS BAG SUMMARY MCA ATO 12NOV91 1433Z AGENCY NO.-24 00001 MS1 *** OPEN *** AGT-AA TICKET NUMBER TOTAL FARE *AGT TAR BALANCED* 4520 000 000 XB USD 265.00 4520 000 001 XB USD 330.00 AGT-MB TICKET NUMBER TOTAL FARE *AGT TAR BALANCED* 4520 000 002 XB USD 200.00 4520 000 003 XB USD 45.00 4520 000 004 XB USD 330.00 TOTAL XB TICKETS: 5

Display XB document numbers with XBAG TSSR remarks - CTSS/D/*XB/XBAG EXCESS BAG SUMMARY NW ATO 13FEB99 2002Z AGENCY NO.-24 00001 MS1 *** OPEN *** AGT-2Y TICKET NUMBER TOTAL FARE *AGT TAR BALANCED* 2600 251 178 XB USD 50.00 AGT-7B TICKET NUMBER TOTAL FARE *AGT TAR BALANCED* 2600 251 175 XB USD 100.00 AGT-HU TICKET NUMBER TOTAL FARE *AGT TAR BALANCED* 2600 251 177 XB USD 50.00 AGT-I0 TICKET NUMBER TOTAL FARE *AGT TAR ACTIVE* AGT-JN TICKET NUMBER TOTAL FARE *AGT TAR ACTIVE* 2600 251 541 XB USD 110.00 TOTAL XB TICKETS: 20

Note - both are sorted by agent id, and the total number of items is at the bottom of each display.


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Sales Code Summary

Display Transportation Deposits - CTSS/D/*TD TRANS DEP/PTA MCA ATO 12NOV91 1436Z AGENCY NO.-24 00001 MS1 *** FINAL ON 12NOV91 BY MC AGT-AA TICKET NUMBER TOTAL FARE *AGT TAR BALANCED* 6060 000 000 TD USD 50.00 AGT-ME TICKET NUMBER TOTAL FARE *AGT TAR BALANCED* 6060 000 002 TD USD 200.00 AGT-MB TICKET NUMBER TOTAL FARE *AGT TAR BALANCED* 6060 000 003 TD USD 5.00 TOTAL TD TICKETS: 3

Any of the Miscellaneous Sales codes can be retrieved: CTSS/D/*UM UNACCOMP MINOR SUMMARY NW ATO 13FEB99 2006Z AGENCY NO.-24 00001 MS1 *** OPEN *** AGT-G7 TICKET NUMBER TOTAL FARE *AGT TAR BALANCED* 2920 669 266 UM USD 30.00 AGT-E7 TICKET NUMBER TOTAL FARE *AGT TAR ACTIVE* 0360 603 352 UM USD 30.00 0360 579 991 UM USD 30.00 AGT-8D TICKET NUMBER TOTAL FARE *AGT TAR BALANCED* 2920 668 612 UM USD 60.00 (partiaL DISPLAY) AGT-0K TICKET NUMBER TOTAL FARE *AGT TAR BALANCED* 2920 669 226 UM USD 30.00 TOTAL UM TICKETS: 10

Note - these are sorted by agent id and total number of items is at the bottom of each display. This is to assist you in organizing your documents when your local procedure requires.


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TSSR

CAYMAN AIRLINES KYD TICKET SALES SUMMARY REPORT WEST SHORE SALES OF *** FINAL *** WS3 AGENCY NO.-5800350 STATUS - PRODUCTION 08FEB99 1. FOP SUMMARY 2.SALES SUMMARY CASH .00 TKT-ORIGINAL .00 CHECK .00 UPGRD/DIFF .00 ---------------------------- EXCESS BAG .00 CASH DEP .00 TRANS DEP/PTA .00 EXCH-ADDL COLL .00 REFUND VOUCHER .00 DOM NR SVC CHG .00 NONREV RFD .00 DOM FC SUR CHG .00 TKT RFD .00 INT NR SVC CHG .00 MISC RFD .00 INT FC SUR CHG .00 COMM PYMT .00 PET KENNELS .00 SHORT/OVER .00 SNR TVL PAK .00 ---------------------------- BAGS-SPORT EQU .00 SUBTTL-CASH .00 YTH TVL PAK .00 AMB CLUB DUES .00 MASTERCARD .00 VISA .00 ACCT REVIEW .00 AMER EXP .00 COUR BAG-DOM .00 DINERS CLUB .00 COUR BAG-INTL .00 UATP .00 CANCEL CHG-FFB CHG .00 AA GETAWAY .00 LOST TICKET CHG .00 DISCOVER .00 SHORT/OVER .00 PAID FC UPGRADE .00 ---------------------------- SECURITY SURCHARGE .00 SUBTTL-CRED .00 FFB UPGRADE .00 MISC TAXES .00 GTR-U S .00 FEE COLL .00 OTHER GTR .00 AVIATOR FEE .00 SHORT/OVER .00 ---------------------------- SUBTTL-OTHR .00 AGT VOUCHER .00 DENIED BOARDING .00 COMM ACCT .00 ACCT REV .00 OTHER .00 SHORT/OVER .00 ---------------------------- SUBTTL .00 ---------------------------- ---------------------------- GRAND TTL .00 GRAND TTL .00 TAXES COLLECTED BY ISO CODE ¬ US 944.05 ZP 126.00 XF 216.00 XT 141.63 YC 50.00 XY 132.00 XA 40.00 CR 119.00 RN 8.07 IT 9.07 3. MEMO SALES OAL EXCH 0 REFUNDS 0 BBR .84 KYD EQUAL 1 USD


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ACCT REVIEW 0 GRATIS TKTS 0 FINANCE REFUNDS 0 SENIOR TKTS 0 BARTER TKTS 0 FIM TKTS 0 CERT TKTS 0 AGENTS SIGNED INTO AGENT CHECK-OUT SYSTEM FOR 08FEB 5800350 MV LS DT BM WW KP PREPARED BY: LS DATE: CASHIERS SIGNATURE------------------------------

Labels for the TSSR are retrieved from the TAR accounting codes and display records. In most cases, Passenger Revenue Accounting (PRA) maintains these records. Your TSSR may have different labels. Not all items apply to all users. Balanced or Finalized copies of the TSSR display the Signature line and the word ***FINAL*** in the header. Some Sales Summary headings such as 'Special Handling' and 'Senior Pass Dues' will only be displayed if there is an amount present. PRA controls these items. The Form of Payment (FOP) summary has subtotals for various items. All documents from the individual agent TARs are consolidated here. For assistance changing or subtotals of items on the TSSR should be directed to your accounting department. The Passenger Revenue Accounting office can change labels; other changes require the assistance of Airline Services. The BBR is only displayed on the USD TSSR in locations using more than one currency. The word 'VERIFIED' is only displayed if the cashier has performed the BBR verification entry (CTSS/BBR/OK). Notice the BBR displays on the same line as REFUNDS. Notice that all taxes collected are totaled on the TSSR by ISO code. This is to assist PRA in reporting the correct tax amounts to the correct source. Notice also a list of AGENTS should have submitted TARS for this reporting period are included. Compare the Agent TARs to the “agents signed into Agent check-out” listed on your TSSR. There should be one for each.


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Agent TAR

Composite display to provide variety of examples: (Totals do not necessarily add up) MS1 AGY-24 00001 TAR JJ 13FEB99 2239 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0001 2142 026473 123 CK 124.46 72.00 52.46 SP 0003 2142 028744 13 CA 52.37 40.17 12.20 SPIE 0006 E2142 041258 1 CA 813.00 748.15 64.85 SP 0008 E2142 041266 .00 .00 .00 @VO 0010 E2142 039822 12 VI 1450.00 1333.34 116.66 AP 0012 E2142 040640 1 PT .00 .00 .00 SPEE 0014 2142 040654 12 CK 147.61 132.97 14.64 SP 0016 2600 251532 XB VI 50.00 50.00 .00 AP 0019 2600 251175 XB VI 100.00 100.00 .00 AP 0022 0360 579991 UM .00 .00 .00 @APEE CASH 865.37 CHECK 124.46 CASH/CHECK 989.83 CREDIT CARD 1450.00 GOVT REQ .00 CASH REFUNDS .00 REMARKS 001@ TKT LINE 08 IS NOW VOIDED DUE COUPON NBR 2 DID NOT PRINT DUE PRINTER PROBLEM 002* BALANCED 1427(PARS) 13FEB BY IQ LNIATA 63AA68

See the document TAR AGENT FUNCTIONS for expanded details.

• Each item is numbered for detailed retrieval and easy corrections. • TICKET NBR - refers to all document numbers. Dashes appear when the

document issued does not have a number. “E” indicates an electronic ticket.

• CPNS - refers to ticket coupons or to the document type. • FOP - refers to the Form Of Payment. The specific credit card company

code appears for credit card transactions. • TOTAL - the total price of the document (including all taxes for ticket

documents) • FARE - the Base fare amount for the ticket document. • TAXES - the total of all taxes for ticket or other taxable items.


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• INFO - an informational column indicating specific details about the item. The “@” indicates the cashier made a change to this item.

• REMARKS - Both System and Agent placed remarks display. System placed remarks cannot be removed.

• Balanced TARS - contain a signature line, and the words AGENT TAR BALANCED in the header.

Details on individual items: ENTRY: CTSD1 Response: MS1 AGY-24 00001 TAR JJ 13FEB99 2239 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0001 2142 026473 123 124.46 72.00 52.46 SP B USD 72.00 ZP 2.00 T 124.46 X XY 6.00 US 25.36 XA 2.00 XD 17.10 PNR IHEUIV 0002 FP CK *Z USD T 124.46

Note - Each item has more information available. In most cases, the details break down the fare and taxes, up to 20 taxes may appear. Taxes are itemized and totaled on the TSSR. See TAR Agent Functions for expanded details. ENTRY: CTSD3 Response: MS1 AGY-24 00001 TAR JJ 13FEB99 2239 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0003 2142 028744 13 206.20 186.00 20.20 SPIE B USD 186.00 US 12.20 T 206.20 X XW 8.00 .00 PNR A6C34R 0005 FP CASH USD T 52.37 N USD 40.17 US 12.20 0004 EX 0122141929888 *12

This is an uneven exchange (INFO = SPIE). The additional collection was in CASH; the exchange ticket number is shown as sequence 4. Form of payment is Cash and the exchange.


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ENTRY: CTSD6 Response: MS1 AGY-24 00001 TAR JJ 13FEB99 2239 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0006 E2142 041258 1 813.00 748.15 64.85 SP B USD 748.15 US 59.85 T 813.00 X ZP 2.00 XF 3.00 PNR A3BVBB 0007 FP CASH USD T 813.00

This is an Electronic ticket. ENTRY: CTSD8 Response: MS1 AGY-24 00001 TAR JJ 13FEB99 2239 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0008 E2142 041266 1664.00 1531.48 132.52 @VO B USD 1531.48 US 122.52 T 1664.00 X ZP 4.00 XF 6.00 PNR A9EOXB

The Cashier voided this item. (INFO = @VO)

International Agent TAR Display Displays both currencies WSP AGY-91 01998 TAR MC 07MAY98 0851 1059 *AGT TAR BALANCED* SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0001 2135 103678 1 CA 981.00 946.00 SP 0003 4206 091043 1 CA 981.00 946.00 AP 0006 2135 103978 1 CA $1685.50 $1627.00 SP 0008 4206 091044 1 CA $1685.50 $1627.00 AP 0011 2135 103679 12 CK 2222.90 2179.00 SP 0013 4206 091045 12 CK 2222.90 2179.00 AP (partial display) LOCAL CURRENCY USD CURRENCY CASH 1962.00 CASH 3371.00 CHECK 5493.90 CHECK 9171.08 CASH/CHECK 7455.90 CASH/CHECK 12542.08 CREDIT CARD 3830.90 CREDIT CARD 6732.02 GOVT REQ .00 GOVT REQ .00 CASH REFUNDS .00 CASH REFUNDS .00 AGENTS SIGNATURE --------------------------------------


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List

Info List

The two character codes in the “INFO” column are as follows: SP - System priced AP - Agent Priced PT - Prepaid Transaction CJ - Conjunctive ticket EE - Even Exchange IE - Uneven Exchange VO - Voided transaction NF - No FARE ticket driven NT - No Ticket Received XX - Accounting Review TR - Ticket Cash Refund FC - Fee collected PE - Print Exchange A combination of codes may also appear such as SPEE which indicates System Priced Even Exchange. An “@” in front of the item indicates that the cashier made a change.


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Miscellaneous Sales & Transaction code list

AD Ambassador Club dues AA Carrier credit card CP Charter Payment CO Courier Domestic bag CI Courier International bag DD Denied boarding Domestic DI Denied boarding International YQ Domestic Administrative Penalty DX Domestic Penalty XB Excess Bags FD Familiarization Trip Deposit YR International Administrative Penalty IX International Penalty LP Local Promotion / Excess Liability LC Lost ticket MS Miscellaneous item MR Miscellaneous refund DS Non-revenue Domestic service DF Non-revenue Domestic surcharge IF Non-revenue Int’l surcharge IS Non-revenue International NR Non-revenue Refund $O Overage OB Oxygen bottle PK Pet Kennel or transport $R Refund against local form (original FOP must be CASH) TR Refund to cash (original FOP must be CASH) SP Senior Travel Pak $S Shortage SH Special Handling BC Sporting equipment / gun case TC Transportation Credit TD Transportation Deposit (items not covered elsewhere in this list) UM Unaccompanied Minor UP Upgrade / fare differential YP Youth Travel Pak


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Form of Payment list

Not all forms of payment apply to every user CA - Cash CK - Check CC - Credit card GR - Government Transportation Request TA - Travel agent commission EE - Even Exchange IE - Uneven Exchange PT - Prepaid Ticket AV - Agent invoice / voucher LT - Lost ticket IC - International Commercial DB - Denied boarding / consumer adjust XX - Accounting Review UN - Other country Transportation Request ME - Multiple exchanges MF - Multiple forms of payment No document number can be present for the following special codes $C - Cashing of personal check Only valid FOP is "$CK". $S - Cash/Check shortage Valid FOP "$CA" or "$CK". $O - Cash/Check overage Valid FOP "$CA" or "$CK".

03 Cashier Functionsgloballearningcenter.wspan.com/learningcenter/airline... · 2002. 11. 26. ·...

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Transcript of 03 Cashier Functionsgloballearningcenter.wspan.com/learningcenter/airline... · 2002. 11. 26. ·...