..---------_._------------_._--.

GENERAL BRANCH

Subject:- Empanelment of Agencies for booking of Air/Rail tickets - reg.

It IS Informed that the Competent Authority has approved the booking of

Air/Rail tickets for official journeys within India & abroad through two Agencies

namely, M/s Sonata Travels India Pvt. Ltd. & M/s G.D. Goenka Tourism Pvt. Ltd. for

a period of two years commencing from 19.09.11.

The copy of agreement / terms & conditions executed between ESIC &

representatives of above Agencies are enclosed herewith for information & taking

necessary action at your end.

Encl- As above.( VIJA Y BOKOLlA )

ASSTT. DIRECTOR (GENL. )

Fin. & Alcs Br.V/Cash Branch, ESIC Hqrs. officeUO Note NoD-11/11/Air-RaillTicketing/2011-12-Genl. Dated: 11/11/2011

Copy to-

1.>~rmation & System Division, ESIC Hqrs. office with the request to uploadboth the agreements (copy enclosed) on the website of ESIC.

2 Guard File. \,,-L'\. ,~,k\

\. ~v/'--\ASSTT. DIRECTOR (GENL.)

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R 457031

AGREEMENT

This Agreement (hereinafter called "the Agreement") is made

between Employees' State Insurance Corporation, Panchdeep Bhawan, CIG

rvlarg, New Delhi - 110 002, India (hereinafter referred to as ESIC

represented by J,D, (Genl.) or Authorised Representative, which

expression shall, unless excluded by or repugnant to the context be

deemed to Include his successors in office, representative and assignee)

and G.D. Goenka Tourism Corporation Ltd. N-86, Connaught Place,

New Delhi 110 001 (hereinafter referred to as "Travel Agent"

represented by Operation-Head which expression shall, unless excluded by

or repugnant to the context, be deemed to include their / his / her

successors in interest) for appointment as official Travel Agent for ESIC for

i] a period of two years for booking of Air tickets - International/Domestic /

.,

Rail tickets and other travel related services,

For G.D. Goenka Tourism Corporation Ltd.Operation-Head cl

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2

I. Period of Contract:-

This contract shall be valid for a period of two years (i.e.

J9.09.2011 to 18.09.2013).

n.Obligation of Travel Agent :-

A. International! Domestic Travel

1. Shall suggest itineraries by shortest and economical routes

and shall also depute representative to our office, as and when

required along with necessary information to facilitate drawing

up itinerary.

2. Shall ensure that the bookings are made only on the basis of

Booking passed on by the authorised person.

3. Shall charge Rs.50j- per ticket as Service Charges for

Domestic Airlines and entire lATA Commission (as per

Annexure-A) and as applicable from time to time in future on

basic air fare will be passed on to ESIe. Service Tax as per

Govt. of India policy (Excise, Custom duty department rules)

shall be charged.

4. Shall charge Rs.300j- per ticket as Services Charges for

International Airlines and entire lATA Commission (as per

Annexure-A) and as applicable from time to time in future on

basic air fare will be passed on to ESIe. Service Tax as per

Govt. of India policy (Excise, Custom duty department rules)

shall be charged.

5. Shall provide passport services such as New Passports,

renewal, extension, Extra pages and immigration clearance in

accordance with the guidelines of passport office.

6. Shall inform the officer(s) traveling about the time difference

of various countries, health requirements, weather, etc.

7. Shall provide assistance in completion of Tele Check-in/ City

check-in formalities for traveling passengers.

8. Shall arrange lay over wherever the parameters of the airlines

Permit & provide S.T.P.e. voucher before the departure of the

executive ex-India.

9. Shall arrange health insurance for the official visiting abroad,

wherever indicated, without any extra service charges.

lur G D C,;cnl;;;. '['oul1"n: Co:;) Ltd.

/=~

3

10.Shall provide airport departure/pickup transfer at a nominal

cost (depending on distance).

l1.Shall arrange delivery of tickets in our office and/or at the

residence of the official wherever schedule of journey so

required without any service charges.

12.Shall ensure that the time schedule of the carriers booked and

indicated on ticket/computer printout is the actual schedule.

13.Shall inform/provide status of the bookings at the earliest and

not later than 6 hours with computer printout or the carrier(s)

for which ticketing has been done.

14.Shall keep information of the various incentive schemes

offered by the airlines for the sector suggested to be booked

or otherwise, which ESIC could make use.

lS.Shall provide assistance in negotiating special corporate deals

with airlines, whose benefits will be independent of the

discount and services being offered.

16.Shall provide the full details (i.e. basic airfare, discount &

taxes, etc.) of the amount of the tickets booked for

domestic/international along with the tickets.

17.The payment of bill will be made strictly as per authentic

airline tickets showing actual charges and not on self-

generated tickets by the Agency. The bill must be supported

by the Airline tickets showing actual charges otherwise no bill

will be entertained for payment.

lS.Required tickets shall be booked for the lowest economy fare

(cancellable tickets ), unless special request is made for

booking in higher class. In order to book the tickets in lowest

fare, the Agency must book the tickets quickly, as soon as the

request is made.

19.The agency shall arrange delivery of tickets as desired by

ESIC.

20. Shall charge rates of tickets as per approved lowest fare of

Airlines at that time & date of booking.

21.Shall book the tickets immediately, after receiving the request

from ESIC in event of increase in rates of tickets due to

Dire::tOf

-4

intentional delay the agency will be liable for the difference

and the ESIC will pay only the rate which was at the time of

request.

B. Other charges:-

i. Travel Agency shall charge actual fee only on Passport & Visa

towards Service charges and it shall also assist in obtaining Visa, Foreign

Exchange as per RBI Rate Card.

ii. Service charges on rail booking/cancellation shall be as per

IRCTC charges only.

C. Train Booking:-

1. Shall provide services of booking (subject to availability of

accommodations)/cancellation of train tickets at approved service

charges.

2. Shall arrange prompt delivery of ticket(s) as desired by ESIC.

3. Shall submit photocopies of the train tickets booked/cancelled among

with the bill to verify the class of travel and early settlement. In

absence of photocopy of ticket with the bills, ESIC will within its right

to release only 90% payment against the bill submitted and balance

adjustment will be made only on verification for the travel

undertaken by the officials.

Termination:-

During the period of agreement, if it is found that the Agency is

charging by fraudulent manner or otherwise or not providing proper &

prompt services, the Security deposit of Rs.5.00 lakhs deposited with

the ESIC shall be forfeited in favour of ESIC and the agreement will be

terminated after giving 15 days notice. The Agency may also be black

listed.

General:-

1. Earnest Money/ Security Deposit of Rs.5,OO,OOO/- deposited by the

Agency shall lie with ESIC which will be refundable without interest after

the Contract is over.

2. Shall provide complimentary Time-table, Schedule for various

Airlines/Railways and copies of latest Incentive schemes offered by various

Airlines from time to time like Super Saver.

For G.D. Goe nka Tourism Corp. Ltd.

Director

p

5

3. Shall inform about various schemes providing packages,

Concessional ticketing, promotional fare & allied benefits, announced by the

different airlines from time and pass.

,+ Any extra incentive/privilege like extra tickets, etc. (i.e. over and

above normal incentive/discount to Travel Agents) given by the different

airlines, will be passed on to the account of ESIC and not to the official for

whom the ticket was arranged by ESIC.

5. Shall submit statement of bills attaching therewith all bills for the

services and travel arrangement made from 1st day to 15th and 16 to last

day of the calendar month on or after 16th day of the same and 1st day of

the following month respectively.

6. Shall issue credit note(s) against the cancelled bookings within 7

working days from the date cancellation.

S, Shall assist in confirmation, reconfirmation, arranging alternate

bookings for foreign delegates of ESIC without any extra service charges.

g, Shall ensure that under no circumstances a ticket for air/railway

journey is issued without OK/confirmed status. Any default on this account

will be treated as a major default and would be viewed seriously.

11, Shall provide foreign exchange against any type of currency as per

RBI guidelines, without any service charges.

12, Shall arrange Travel Insurance without any service charges.

13. May assist to utilise the frequent flyer points earned, if any.

14, Shall provide all type of transportation including cars & coaches all

over India as may be require from time for which and only actual expenses

may be charged.

15, Incase of Customized Tour Arrangements, only actual expenses will

be reimbursed and noservice charges will be paid.

16. Shall accept bookings for Travel only from the authorised official, in

writing,

QI2UGATION OF ESIC

I. Shall make payments of the bills submitted through statement of

account within the credit limit period of 30 days. If 30th day happens to

be a holiday the payment will be made on next working day. The bills

f) i l' t » (' t (1 r

;-----6

submitted later than the schedule for the Agency, the payment schedule

will automatically get extended by the number of days the delay is caused

in submission of the bills by the travel agent.

ii. Shall keep the travel agent informed about the names and

designations of the officers authorised to pass on the booking to the travel

agent.

iii. Shall make efforts to provide information on the arrangements given

sufficient time, barring a few instances where the same is beyond the

control of ESIC and the travel is inescapable at short notice.

For G.D. Goenka Tourism Corporation Ltd.

For G,~~. Ltd. ~lA~~':::C!L~~=====-_f'\,,,dM

For and on behalf of· for and on behalf of

For G.D. Goenka Tourism Corporation Ltd. ESI Corporation

Witness:1. Sorr,.s 1-1Ku H 14-L 1. _

Witness:

2. _ 2. _

--

D 3% Effective 08 Dec 08 Basic+YQ9.~_~ET AIRWAYS

91J'.1 IJET AIRWAYS

J~~IAMERICAN AIRLINES

-l,,-c IAIR CANADA ;.--=---+-_-=O:..,:°lc.:,.o_-+.=E":..:."::.ec:..:!::.:i\:..:·;;:....:C:...~:....·:..:.~=o-.:.,,.::.:;::::, -1

AF_~}\IR FRANCE

_~N_~CI~ A_I_R_IN_D_IA,--'-- --t_--=D'--t--_3,:.;.01c.::...o_+E=ff:.:.e.::...c:..:t:.:.;iv:..::e~2:..:6:.:t:.:.h-=D:..:e:..:c:...:0:..:8:...:0::.:n:.:...::B:..:a=s.:.:ic:....:a:..:n~d::.....:.Y-=Q~--I

3% Effective 01 Nov 08/Basic+YQ.;

0% Effective 01 Dec 08

Effective 01 Nov 080%

+I'JACIl0~ INDIA.--'-- -t---=_t---=3:.;."Ic.:..o _+E;:.f:..:.fe::.:c:.:t::..:iv:..:e:...:2:.:6:.:t:..:.h-=D:..:e:..:c-=0:..:8:....:o:..:n:.:...::B:.::a=s.:.:ic:...:a:..:n~d::.....:.Y-=Q~~

'FINNAIR 0% Effective 01 Jan 2009--f-~:.:..:....:....-.----t---'---+--=--'-=--+='::':::"::"':"'::"':"'::':':":"==-----------J

j BA i BRITISH AIRWAYS 0% Effective 01 A ril 2009 0%

J CA AIR CHINA 5% till further notice

Cl iCHINAAIRLlNES

;C. CO CONTINENTAL AIR

5% till further notice

0% Effective 01 Nov 08

<::.!_FATHAY PACIFIC,

\ CZ __~~CHINA SOUTHERN

!~fEL TA AIR LINES

I) EK EMIRATES 5% till further notice - circular dated 16th Dec 08

5% till further notice

5% till furthe notice

0% Effective 01 A ril 09

ETHIOPIAN AIRLI 5% till further notice

ETIHAD AIRWAYS 3% till march 2009 & effective 01 Aprii ~% on baclc and YO~~~~~~~~~=---~~~4--~-~~~- -----3% till further notice___~r_IGULF AIR

c;_JJEUROFL Y SPA

, !f::l~-tH..'.'A~H~N~A~IR~ --t __ +--.-.:O~%~--t::.::.:..:::::.::::L.:.:.:::.:.::::...t:::.:..:.:..:::..:.:..:.::.::..::..:....L:::.L.=.::.----------4

_,'.2 IC \NACIL INDIAN AIRLINES

Ticket cannot be issued in India on GJ plating)

D 3% Effective 26th Dec 08 on Basic and YQ

3% Effective 26th Dec C8 on Basic and YQNACIL INDIAN AIRLINESn IC

I 4 IT KINGFISHER AIRL D 3% Effective 12Dec 08 On Basic and YQ.- ~,~::, IT KINGFISHER AIRL I 3% Effective 12Dec 08 On Basic and YQi

I Q ~Y___ iJAPAN AIRLINES I 0% Effective 01 Nov 08.--

I KC -!-AIR AST ANA I 7% till further n ;tb--- ._. ,

I

.~ KE KOREAN AIR I 5% till furher notice-- ,-, --. -

~<JKL KLM ROYAL DUTCH I 0% Effective01 Nov 08-- -.- -)0 KO KENYA AIRWAYS I 5% till further notice

',1 KU KUWAIT AIRWAYS I 5% till further notice.... -

': .: LH LUFTHANSA . I 0% Effective 01 Nov 08. -"'-- ---'-

I~_4SW'SS, I 0% Effective 01Nov 08- ...-~

Itill further notice:!~~~ __IEI ai-Israel I 5%

) ~) MH MALA YSIA AIRLINE I 5% till further notice- -

it) MK AIR MAURITIUS I 5% till further notice---_.- f------

.:! MU CHINA EASTERN AIRLINES I 7% till further notice

38 NZ AIR NEW ZEALAND I 5% till further notice--

., OS AUSTRIAN I 0% Effective 01 JAN 2009--- --

"' i OZ ASIANA AIRLINES I 5% till further notice- .- --

, ' OR OATAR AIRWAYS I 0% Effective 01 N0v 08'. , --,.;0r QUANTAS I 5% itill further notice

----

,L RJ ROYAL JORDANIAN I 5% till further notice._- ,....-·+4 S2 JET LITE D 0% Effective 01 Nov 08

.- ---

SOUTH AFRICAN4~; SA AIRLINES I 5% till further notice

-- --

4(; SK SCANDINAVIAN AIRLINES I 5% till further notice -J~"~"ud.

o. C,Ooi'? I"~- ~'\Q~7-~'~ ~"\~\.\\

",1:': "1'--,> 11 (~:::, n~ l ,~,';:'p '\ l.l\J· 'I. _ - ~J'. , .,.,.- .'. \.l- J ~ \".\

r \ l' J \, .,. I·

. :-~~~.------;> ~~-t~l:'::'~

\. -

·&_-------11

~/,A)47 SN BRUSSELS AIRLlN I 7% Effective 01 Mar'09 3%

48 sa SINGAPORE AIRLI I 0% Effective 01 Nov 08

49 SU AEROFLOT I 0% till further notice(SOTO tkts 5 %)

50 SV SAUDI ARABIAN AIRLINE I Sal tlll further notice,.51 TG THAI AIRWA VS IN I 3% till further notice

52 TK TURKISH AIRLINE I 5% till further notice

53 UA UNITED AIRLINES I 0% Effective 01 Nov 08

54 UL SRILANKAN AIRLINES ' I 5% til further noticetill further notacel/EXINDIA &- PUB ISI-IJ'O FARE

55 US USAIRWAVS I 7% 7 % lATA APPLICABLE)

56 VS VIRGIN ATLANTIC I 0% till further notice

57 W AEROSVIT AIRLINE I 7% till further notice

58 W5 MAHAN AIRLINES I 7% till further notice

59 WV OMAN AIR I 3% till further notice

60 Z5 GMG AIRLINES I 7% till further notice

.. 1-. I' (:"c'ni1) Tourism Corp Ltd.1-01 \...J.U, '.'~' 1<"

1\

~PELHI R 369122

AGREEMENT

This Agreement (hereinafter called "the Agreement") is made between

Employees' State Insurance Corporation, Panchdeep Bhawan, CIG Marg, New

Delhi - 110 002, India (hereinafter referred to as ESIC represented by J.D.

(Genl.) or Authorised Representative, which expression shall, unless excluded

by or repugnant to the context be deemed to include his successors in office,

representative and assignee) and Sonata Travels India Pvt. Ltd.,100S,

Tolstoy House, Tolstoy Marg, Connaught Place, New Delhi - 110 001

(hereinafter referred to as "Travel Agent" represented by Operation-Head

which expression shall, unless excluded by or repugnant to the context, be

deemed to include their / his / her successors in interest) for appointment as

official Travel Agent for ESIC for a period of two years for booking of Air

tickets - International/Domestic / Rail tickets and other travel related

services.

For Sonata Travels India Pvt. Ltd.,E Operation-Head

1. Period of Contract:-

! r),:, contract shall be valid for a period of two years (i.e.

lL) 09 2011 to 18.09.2013).

H. Obligation of Travel Agent :-

l':.,. International! Domestic Travel

Shall suggest itineraries by shortest and economical routes and

shall also depute representative to our office, as and when

required along with necessary information to facilitate drawing

up itinerary.

2 Shall ensure that the bookings are made only on the basis of

Booking requests passed on by the authorised person.

:l Shall charge "Nil" for Service & provide 2% discount on basic air

fare, excluding taxes, on both domestic & international tickets.

Service Tax as per Govt. of India policy (Excise, Custom duty

department rules) shall be charged on both type of air tickets.

4. Shall provide passport services such as New Passports, renewal,

extension, Extra pages and immigration clearance in accordance

with the guidelines of passport office.

S Shall inform the officer(s) traveling about the time difference of

various countries, health requirements, weather, etc.

6. Shall provide assistance in completion of Tele Check-in/ City

check-in formalities for traveling passengers.

7 Shall arrange lay over wherever the parameters of the airlines

Permit & provide S.T.P.e. voucher before the departure of the

executive ex-India.

8. Shall arrange health insurance for the official visiting abroad,

wherever indicated, without any extra service charges.

9. Shall provide airport departure/pickup transfer at a nominal

cost (depending on distance).

lO.5hall arrange delivery of tickets in our office and/or at the

residence of the official wherever schedule of journey so

required without any service charges.

11. Shall ensure that the time schedule of the carriers booked and

indicated on ticket/computer printout is the actual schedule.

12.Shall inform/provide status of the bookings at the earliest and

not later than 6 hours with computer printout or the carrier(s)

for which ticketing has been done.

13.Shall give information of the various incentive schemes offered

by the airlines for the sector suggested to be booked or

otherwise, which ESIC could make use.

14.Shall provide assistance in negotiating special corporate deals

with airlines, whose benefits will be independent of the

discount and services being offered.

lS.Shall provide the full details (i.e. basic airfare, discount & taxes,

etc.) of the amount of the tickets booked for

domestic/international along with the tickets.

16.The payment of bill will be made strictly as per authentic airline

tickets showing actual charges and not on self-generated tickets

by the Agency. The bill must be supported by the Airline tickets

showing actual charges otherwise no bill will be entertained for

payment.

17. Required tickets shall be booked for the lowest economy fare

(cancellable tickets ), unless special request is made for

booking in higher class. In order to book the tickets in lowest

fare, the Agency must book the tickets quickly, as soon as the

request is made.

18.The agency shall arrange delivery of tickets as desired by ESIC.

19.5hall charge rates of tickets as per approved lowest fare of

Airlines at that time & date of booking.

20.Shall book the tickets immediately, after receiving the request

from ESIC in event of increase in rates of tickets due to

intentional delay the agency will be liable for the difference and

the ESIC will pay only the rate which was at the time of

request.

B. Othercharges:-

1. Travel Agency shall charge actual fee + Rs.400/- on

Passport & Rs.300/- on Visa towards Service charges

and it shall also assist in obtaining Visa, Foreign

Exchange as per RBI Rate Card.

2. Service charges on rail booking/cancellation shall be

Rs.30/- per person / per sector.

C. Train Booking:-

1. Shall provide services of booking (subject to availability of

accommodations)/cancellation of train tickets at approved service

charges.

2. Shall arrange prompt delivery of ticket(s) as desired by ESIC.

3. Shall submit photocopies of the train tickets booked/cancelled along

with the bill to verify the class of travel and early settlement. In

absence of photocopy of ticket with the bills, ESIC will within its right

to release only 90% payment against the bill submitted and balance

adjustment will be made only on verification for the travel undertaken

by the officials.

Ill. Termination:-

During the period of agreement, if it is found that the Agency is

charging by fraudulent manner or otherwise or not providing proper &

prompt services, the Security deposit of RS.5.00 lakhs deposited with the

ESIC shall be forfeited in favour of ESIC and the agreement will be

terminated after giving 15 days notice. The Agency may also be black

listed.

IV. General:-

A. Earnest Money/ Security Deposit of Rs.5,OO,OOO/- deposited by

the Agency shall lie with ESIC, which will be refundable without

interest after the Contract is over.

B. Shall provide complimentary Time-table, Schedule for various

Airlines/Railways and copies of latest Incentive schemes offered

by various Airlines from time to time like Super Saver.

C. Shall inform about various schemes providing packages,

Concessional ticketing, promotional fare & allied benefits,

announced by the different airlines.

D. Any extra incentive/privilege like extra tickets, etc. (i.e. over

and above normal incentive/discount to Travel Agents) given by

the different airlines, will be passed on to the account of ESIC

and not to the official for whom the ticket was arranged by

ESIC.

E. Shall submit statement of bills attaching therewith all bills for

the services and travel arrangement made from 1st day to 15th

and 16 to last day of the calendar month on or after 16th day

of the same and 1st day of the following month respectively.

F. Shall issue credit note(s) against the cancelled bookings within

7 working days from the date of cancellation.

G. Shall assist in confirmation, reconfirmation, arranging alternate

bookings for foreign delegates of ESIC without any extra service

charges.

H. Shall ensure that under no circumstances a ticket for air/railway

journey is issued without OK/confirmed status. Any default on

this account will be treated as a major default and would be

viewed seriously.

I. Shall provide foreign exchange against any type of currency as

per RBI guidelines, without any service charges.

J. Shall arrange Travel Insurance without any service charges.

K. May assist to utilise the frequent flyer points earned, if any.

L. Shall provide all type of transportation including cars & coaches

all over India as may be require from time for which and only

actual expenses may be charged ..

M. Incase of Customized Tour Arrangements, only actual expenses

will be reimbursed and no service charges will be paid.

N. Shall accept bookings for Travel only from the authorised

official, in writing.

OBLIGATION OF ESIC

i. Shall make payments of the bills submitted through statement of

account within the credit limit period of 30 days. If 30th day

happens to be a holiday the payment will be made on next working

day. The bills submitted later than the schedule for the Agency,

the· payment schedule will automatically get extended by the

number of days the delay is caused in submission of the bills by

the travel agent.

ii. Shall keep the travel agent informed about the names and

designations of the officers authorised to pass on the booking to

the travel agent.

iii. Shall make efforts to provide information on the arrangements

given sufficient time, barring a few instances where the same is

beyond the control of ESIC and the travel is inescapable at short

notice.

VA'~--

For and on behalf of

For Sonata Travels India Pvt. Ltd., ESI Corporation

Witness: Witness:

1. 1. _

2. _ 2. _