UPMC

UPMC Stationery Site USer GUide

1. Step-by-StepInstructions

2.TemplateDescriptions

3.Whatismydivision?

4.ReviewofProof

5.HintsandTips

6.FrequentlyAskedQuestions

1.1UPMC

1. LogontoMyHUBandselecttheSupplyChaintab.

2. SelecteProcurementtoopentheeProapplication.

3. SelectRequisition.

4. SelecteMarketplace.

5. GototheStationeryandBusinessCardsection.

6. SelectWorkFlowOne.

7. ChoosetheStationeryandBusinessCardcatalog.

8. Choosetheitemandquantityyouwouldliketoorderfromthecatalog.

9. ChooseaTypeofTemplate(letterheadsectiononly)andMainDivisionfromthedrop-downboxes.

10.EnterallnecessaryinformationandselectViewProof.

11. Usethe+(ZoomIn)or-(ZoomOut)controlsintheAdobewindowtoresizeyourproofforoptimalviewing.

12.SelectabuttontoSubmit,Save,orModifyyourconfiguration.

13.SelecttheContinuebuttonlocatedabovetheproof.

14.AddtoCartandCheckout

15.CompletetheRequisition.Yourorderwillbesenttoyourmanagerforapproval.

SteP-by-SteP inStrUCtionS

Followthestepsbelowtocreateyourstationeryandbusinesscards.Ifyouneedfurtherassistance,pleasecontactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

Allorderswillbedeliveredsevento10businessdaysfromdateofmanagerapproval.

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teMPlate deSCriPtionS

BusinessCards

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teMPlate deSCriPtionS

Letterhead

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teMPlate deSCriPtionS

Letterhead

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teMPlate deSCriPtionS

Letterhead

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teMPlate deSCriPtionS

Letterhead

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teMPlate deSCriPtionS

Letterhead

Primary DivisionUPMC Mail CodeAddress line one Address line two Address line three City, State Zip

Primary DivisionUPMC Mail CodeAddress line one Address line two Address line three City, State Zip

Primary DivisionUPMC Mail CodeAddress line one Address line two Address line three City, State Zip

The envelope options are as follows:2 color - matches corporate stationery1 color - white #10 business envelope1 color window - white #10 business envelope with a left window or right window option

2 color #10 business envelope

1 color white #10 business envelope

1 color white #10 business envelope with left- or right-window option

enveloPes

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teMPlate deSCriPtionS

Envelopes

Torespecttheconfidentialityandprivacyofourpatients,envelopessentfromUPMCfacilitiestopatientswillnotlistdepartmentanddivisioninformation.ForroutingpurposesaUPMCmailcodemaybeincludedinthereturnaddress.

3.1UPMC

HospitalandCommunityServicesDivision:TheHospitalandCommunityServicesDivisionincludeshospitals,institutes,centers,seniorservices,andspecialtyservicesthatprovidedomesticcare.

PhysicianServicesDivision:ThePhysicianServicesDivision(PSD)includesPSDandUniversityofPittsburghPhysicians.

InternationalandCommercialServicesDivision:TheInternationalandCommercialServicesDivision(ICSD)includestheCenterforBiosecurityofUPMCaswellasUPMC’sinternationalfacilities.

EnterpriseServices:FormerlyCorporateServices,EnterpriseServicesincludesalldepartmentsanddivisionsthatprovidesystemwidebusinessservice.

InsuranceServicesDivision:TheInsuranceServicesDivision(ISD)includesISDandtheUPMCHealthPlan.

Executive:Executiveincludeshospitalpresidents,vicepresidents,andexecutiveseniorleadership.

MultipleDivision:SelectMultipleDivisionifyouareemployedbymorethanoneofthedivisionselections.

What iS My diviSion?

DivisionDescriptions

4.1UPMC

ThepreviewwindowfunctionssimilarlytoAdobeAcrobatReader.Youcanzoominandoututilizingthe+and–buttons.Also,youcansharetheproofwithothersbeforesubmittingyourorder,eitherbyprintingorsavingthefile(locatedinthetopbar).

There are three options that you can choose before submitting your request:1. Submitthisconfigurationwithoutsavingittoyourfavorites:

Thisisaone-timeprintandcannotbereused.Thisisthesystemdefault.

2. Submitthisconfigurationandsaveitinyourfavorites:Thisallowsthetemplatetobereused.Thisoptionalsoallowsyouadditionaltimetosharetheproofwithothers.

3. ModifythisconfigurationpriortosubmittingSelectifyouneedtomakechangesandviewanotherproof.

OnceyouhavesavedafileinMyFavorites,itcanbeaccessedforfuturereordersandmodifications.

revieW of Proof

Pleasereviewyourproofcarefullyforaccuracy,spelling,andgrammar.Onceanorderisapprovedandprocessed,changescannotbemade.Youwouldneedtocancelyourorderandresubmit.

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AcademicdegreesDonotuseperiodsinabbreviationsofacademicdegrees:RN,PhD,MD,MSW,DrPH.Donotcitebachelor’sdegreesandusejudgmentwithmultiplehigherdegrees—generallyuseonlythehighestdegreeearned.Pleaseplaceyourearneddegreesinascendingorder.

Addresses(accordingtoUPMCStyleGuide)• UseabbreviationsforAvenue,Boulevard,Street

(Ave.,Blvd.,St.)whenthestreetnumberisgiven.Donotabbreviatesimilarwords,suchasDriveorLane.

• Address order:Whenanaddressisstacked,asinareturnaddress,usethestandardU.S.PostalService(USPS)order.TheUSPSorderproceedsfrombottomtotop,fromthemoregeneralelement(cityandstate)tothemorespecificelement(streetaddress).Tosavespace,asmallerelement(floororsuitenumber)maybemovedtothelinebelowandplacedbehindtheelementonthatline.Spelloutfirstthroughninthfloors(firstlettercapitalizedwhenstacked;lowercaseinrunningtext).Examples:

MedicalArtsBuildingFifthfloor200LothropSt.Pittsburgh,PA15213

or

MedicalArtsBuilding,Fifthfloor200LothropSt.Pittsburgh,PA15235

• Floors:Capitalizethefirstletterofthefloor(IroquoisBuilding,Sixthfloor);usenumeralsafterninth:10thfloor.

• DonotinsertperiodsinPO,theabbreviationforPostOfficeBoxnumbers.

Building/CenternamesIfyourbuildingorcenter’snameisnotlistedbelow,pleaserefertotheUPMCStyleGuideforacompletelistingofpropernames.CenterforConnectedMedicineCenterforInclusionatUPMCCenterforIntegrativeMedicineCentersforRehabServicesChildren’sHospitalofPittsburghofUPMC

FalkMedicalBuildingHillmanCancerCenterKaufmannMedicalBuildingMagee-WomensHospitalofUPMCPeterM.WinterInstituteforSimulation,EducationandResearch(WISER)StarzlBiomedicalScienceTowerThomasE.StarzlTransplantationInstituteUniversityofPittsburghPhysiciansUPMCBeaconHospitalUPMCBedfordMemorialUPMCCancerCentersUPMCCenterforQualityImprovementandInnovationUPMCCenterforSportsMedicineUPMCEyeCenterUPMCHamotUPMCHorizonUPMCMcKeesportUPMCMercyUPMCMontefioreUPMCNorthwestUPMCPassavantUPMCPresbyterianUPMCRehabilitationInstituteUPMCSt.MargaretUPMCSeniorCommunitiesUPMCShadysideU.S.SteelTowerWesternPsychiatricInstituteandClinicofUPMC

• Children’s Hospital Drive HonorarystreetaddressofthenewLawrencevillecampusofChildren’sHospitalofPittsburghofUPMC.Mustbefollowedby4401PennAve.(onthenextline,ifstackedasinareturnaddress):

Children’sHospitalofPittsburghofUPMCOneChildren’sHospitalDrive4401PennAve.Pittsburgh,PA15224

Endash(accordingtoUPMCStyleGuide)UPMCstylecallsforanendashinpracticenamesthatendwithUPMC.Example:SuburbanEastMedicalCenter–UPMC.Theendashisalsousedforhospitalnamesthatreflectoneofmultiplecampuses,suchasUPMCPassavant–McCandlessandUPMCPassavant–Cranberry.

hintS and tiPS

Inordertomakethemostofthespaceyouareallottedonallcorporatestationery,pleaserefertothelistbelowforthecorrectwaytolistyourinformation.

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SiteAccessHow do I get access to ePro?ClickhereandfollowthestepsontheeProAccessdocumentorcallSupplyChainManagementCustomerServiceat412-647-8070.

Can ePro be viewed using any Internet browser?ThenewsiteisbestviewedwithInternetExplorer7.0.Ifyouneedtoinstallthisversiononyourcomputer,calltheISDHelpDeskat412-647-HELP(4357).

LogoWill I be able to include my facility-specific logo?AllcorporatebusinessstationeryisfeaturingtheUPMClogoonly.Thisisauniversalchange.Nohospitallogosorservice-linebrandswillbefeaturedoncorporatestationery.

WritingStyleAre there recommended writing styles for addresses, abbreviations, and punctuations?Yes.PleaserefertotheUPMCStyleGuideTipSheetforacceptedaddressstyleandrecommendeduseofabbreviations.

Names,Departments,andTitlesHow many titles can I put on a business card?Uptothree

How many departments can I put on a business card?Uptothree

How do I know which division I belong to?Checkthenewdropdownmenuontheorderform.Ifyoustillhavequestions,consultthequicklinkfordivisiondescriptions.(Seepage3.1)

My practice name is not in the dropdown menu. Can it be added?Yes.ThePhysicianServicesDivisionautomaticallynotifiesWorkflowOnewithnewpracticenamesoncetheyareapproved.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

My location is listed incorrectly, how can it be adjusted?ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

I have multiple names and multiple locations to include that do not fit within the new business card template. What should I do?Thiswouldnolongerbeconsideredcorporatestationery.Theappointmentcardisbettersuitedforthatpurpose,asitisabletoaccommodatemultiplenamesandloca-tions.Toplaceanorderforappointmentcards,pleasevisitMyPrintRequest.LoginusingyourMyHUBUserIDandpassword,andselect“AppointmentCards.”

I have multiple physicians to include that do not fit within the new business card template. What should I do?Thiswouldnolongerbeconsideredcorporatestationery.Theappointmentcardisbettersuitedforthatpurpose,asitisabletoaccommodatemultiplephysicians.Toplaceanorderforappointmentcards,pleasevisitMyPrintRequest.LoginusingyourMyHUBUserIDandpassword,andselect“AppointmentCards.”

EnvelopesCan I insert my department and division in the

return address?No.Torespecttheconfidentialityandprivacyofourpatients,envelopessentfromUPMCfacilitiestopatientswillnotincludedepartmentanddivisioninformationinthereturnaddress.ForroutingpurposesaUPMCmailcodemaybeincludedinthereturnaddress.Ifyouhavequestionsabouttheeliminationofthedepartment/divisionfromthereturnaddresspleasecontacttheEthicsandComplianceOfficeat412-647-5774orcomplianceaskus@upmc.edu.

Where can I find my mail code?Amail code searchfeatureisavailable.Youalsocancontactthemailroomforassistanceatmailroom@upmc.edu.

URLsWhat happened to the URL option?WearenolongerfeaturingURLsoncorporatestationery.

Can I include a personalized URL on my stationery? PersonalURLsfordepartmentsarenotpermittedoncorporatestationery.

freqUently aSked qUeStionS

TheseFAQshavebeendevelopedtohelpguideyouthroughournewstationeryorderingsystem.Ifyourquestionisnotansweredhere,orifyouneedmoreinformation,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

6.2UPMC

Orderstatus

Can I cancel my order?Itwilldependonwhenitwasordered.Forassistance,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

When will my order be delivered?Thestandarddeliverytimeforallstationeryordersis10businessdaysfromthecloseofbusinessonthedayyourmanagerapprovedtheorderinePro.

It has been more than 10 days since I placed my order. When will I receive my order?First,makesureyourmanagerapprovedtheorder.eProwillsendyouanotificationonceyourorderismanager-approved.Forfurtherassistance,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

I created an order but need to show it to my manager before submitting. How much time does my manager have to approve my order? Onceyourorderissubmittedtoyourmanagerforapproval,thereisnotimelimitforyourmanagertoapproveit.eProallowsyoutosaveyourfilesinMyFavorites.Itisrecommendedthatyousaveoften.

Can I make a rush order?Yes.Torequestarushorder,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

What is the cost for a rush order?Additionalshippingfeeswillbeincurredandaredependentonyourlocation.Forfurtherdetails,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

I ordered 500 copies of letterhead but need 2,000. Can I adjust my quantity?Yes.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.comforassistance.

Can I order an exact reprint of my order?Yes.YoumusthavepreviouslysavedyourorderinMyFavorites.LocateyourorderinMyFavoritesandplaceareprintorder.

Can I save a file I created for future orders?Yes.SaveallfilestoMyFavoritesforeasyandquickordering.

My order was delivered and it is different than what I ordered. Can it be fixed?WorkFlowOnecannotchangewhatwasprinted.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.comtodiscussyourorder.

CostsHow much does a box of business cards cost?$13.04per500cards

How much does letterhead cost?$42.52per500sheets

How much does second-sheet letterhead cost?$14.89per500sheets

Where can I order second-sheet letterhead?Second-sheetletterheadislistedoneProasitemnumberUPMC-2093.

How much do envelopes cost?• $53.74per500twocolor,#10envelopes• $53.10per500onecolor,#10envelopes• $58.00per500onecolor,#10windowenvelopes

AppointmentCardsWhere do I order appointment cards?AppointmentcardscanbeorderedthroughtheUPMCPrintShop.Toplaceanorderforappointmentcards,pleasevisitMyPrintRequest.LoginusingyourMyHUBUserIDandpassword,andselect“AppointmentCards.”

GeneralQuestionsCan I keep the old format of my card?Cardscannolongerbeprintedintheoldformat.

Can I fax my order?AllordersmustbesubmittedthroughePro.

Can I order personalized electronic letterhead?Personalizedelectronicletterheadisnotavailable.

Can I still place orders through Infonet?AllordersmustbesubmittedthroughePro.

TranslationServicesNeededCan I get my business card translated into a foreign language? Yes.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.comforassistance.

SpecialRequestsCan the type be larger on my business card for clarity?TomaintainaconsistentlookthroughoutallofUPMC,thepointsizemuststaythesameonallbusinesscards.

Can I order envelopes that are not standard size?Yes.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.comifyouneedanenvelopesizethatisnotavailableintheeProitemcatalog.

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