1.1UPMC

1. LogontoMyHUBandselecttheSupplyChaintab.

2. SelecteProcurementtoopentheeProapplication.

3. SelectRequisition.

4. SelecteMarketplace.

5. GototheStationeryandBusinessCardsection.

6. SelectWorkFlowOne.

7. ChoosetheStationeryandBusinessCardcatalog.

8. Choosetheitemandquantityyouwouldliketoorderfromthecatalog.

9. ChooseaTypeofTemplate(letterheadsectiononly)andMainDivisionfromthedrop-downboxes.

10.EnterallnecessaryinformationandselectViewProof.

11. Usethe+(ZoomIn)or-(ZoomOut)controlsintheAdobewindowtoresizeyourproofforoptimalviewing.

12.SelectabuttontoSubmit,Save,orModifyyourconfiguration.

13.SelecttheContinuebuttonlocatedabovetheproof.

14.AddtoCartandCheckout

15.CompletetheRequisition.Yourorderwillbesenttoyourmanagerforapproval.

SteP-by-SteP inStrUCtionS

Followthestepsbelowtocreateyourstationeryandbusinesscards.Ifyouneedfurtherassistance,pleasecontactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

Allorderswillbedeliveredsevento10businessdaysfromdateofmanagerapproval.

2.1UPMC

teMPlate deSCriPtionS

BusinessCards

2.2UPMC


Letterhead

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Letterhead

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Letterhead

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Letterhead

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Letterhead

Primary DivisionUPMC Mail CodeAddress line one Address line two Address line three City, State Zip



The envelope options are as follows:2 color - matches corporate stationery1 color - white #10 business envelope1 color window - white #10 business envelope with a left window or right window option

2 color #10 business envelope

1 color white #10 business envelope

1 color white #10 business envelope with left- or right-window option

enveloPes

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Envelopes

Torespecttheconfidentialityandprivacyofourpatients,envelopessentfromUPMCfacilitiestopatientswillnotlistdepartmentanddivisioninformation.ForroutingpurposesaUPMCmailcodemaybeincludedinthereturnaddress.

3.1UPMC

HospitalandCommunityServicesDivision:TheHospitalandCommunityServicesDivisionincludeshospitals,institutes,centers,seniorservices,andspecialtyservicesthatprovidedomesticcare.

PhysicianServicesDivision:ThePhysicianServicesDivision(PSD)includesPSDandUniversityofPittsburghPhysicians.

InternationalandCommercialServicesDivision:TheInternationalandCommercialServicesDivision(ICSD)includestheCenterforBiosecurityofUPMCaswellasUPMC’sinternationalfacilities.

EnterpriseServices:FormerlyCorporateServices,EnterpriseServicesincludesalldepartmentsanddivisionsthatprovidesystemwidebusinessservice.

InsuranceServicesDivision:TheInsuranceServicesDivision(ISD)includesISDandtheUPMCHealthPlan.

Executive:Executiveincludeshospitalpresidents,vicepresidents,andexecutiveseniorleadership.

MultipleDivision:SelectMultipleDivisionifyouareemployedbymorethanoneofthedivisionselections.

What iS My diviSion?

DivisionDescriptions

4.1UPMC

ThepreviewwindowfunctionssimilarlytoAdobeAcrobatReader.Youcanzoominandoututilizingthe+and–buttons.Also,youcansharetheproofwithothersbeforesubmittingyourorder,eitherbyprintingorsavingthefile(locatedinthetopbar).

There are three options that you can choose before submitting your request:1. Submitthisconfigurationwithoutsavingittoyourfavorites:

Thisisaone-timeprintandcannotbereused.Thisisthesystemdefault.

2. Submitthisconfigurationandsaveitinyourfavorites:Thisallowsthetemplatetobereused.Thisoptionalsoallowsyouadditionaltimetosharetheproofwithothers.

3. ModifythisconfigurationpriortosubmittingSelectifyouneedtomakechangesandviewanotherproof.

OnceyouhavesavedafileinMyFavorites,itcanbeaccessedforfuturereordersandmodifications.

revieW of Proof

Pleasereviewyourproofcarefullyforaccuracy,spelling,andgrammar.Onceanorderisapprovedandprocessed,changescannotbemade.Youwouldneedtocancelyourorderandresubmit.

5.1UPMC

AcademicdegreesDonotuseperiodsinabbreviationsofacademicdegrees:RN,PhD,MD,MSW,DrPH.Donotcitebachelor’sdegreesandusejudgmentwithmultiplehigherdegrees—generallyuseonlythehighestdegreeearned.Pleaseplaceyourearneddegreesinascendingorder.

Addresses(accordingtoUPMCStyleGuide)• UseabbreviationsforAvenue,Boulevard,Street

(Ave.,Blvd.,St.)whenthestreetnumberisgiven.Donotabbreviatesimilarwords,suchasDriveorLane.

• Address order:Whenanaddressisstacked,asinareturnaddress,usethestandardU.S.PostalService(USPS)order.TheUSPSorderproceedsfrombottomtotop,fromthemoregeneralelement(cityandstate)tothemorespecificelement(streetaddress).Tosavespace,asmallerelement(floororsuitenumber)maybemovedtothelinebelowandplacedbehindtheelementonthatline.Spelloutfirstthroughninthfloors(firstlettercapitalizedwhenstacked;lowercaseinrunningtext).Examples:

MedicalArtsBuildingFifthfloor200LothropSt.Pittsburgh,PA15213

or

MedicalArtsBuilding,Fifthfloor200LothropSt.Pittsburgh,PA15235

• Floors:Capitalizethefirstletterofthefloor(IroquoisBuilding,Sixthfloor);usenumeralsafterninth:10thfloor.

• DonotinsertperiodsinPO,theabbreviationforPostOfficeBoxnumbers.

Building/CenternamesIfyourbuildingorcenter’snameisnotlistedbelow,pleaserefertotheUPMCStyleGuideforacompletelistingofpropernames.CenterforConnectedMedicineCenterforInclusionatUPMCCenterforIntegrativeMedicineCentersforRehabServicesChildren’sHospitalofPittsburghofUPMC

FalkMedicalBuildingHillmanCancerCenterKaufmannMedicalBuildingMagee-WomensHospitalofUPMCPeterM.WinterInstituteforSimulation,EducationandResearch(WISER)StarzlBiomedicalScienceTowerThomasE.StarzlTransplantationInstituteUniversityofPittsburghPhysiciansUPMCBeaconHospitalUPMCBedfordMemorialUPMCCancerCentersUPMCCenterforQualityImprovementandInnovationUPMCCenterforSportsMedicineUPMCEyeCenterUPMCHamotUPMCHorizonUPMCMcKeesportUPMCMercyUPMCMontefioreUPMCNorthwestUPMCPassavantUPMCPresbyterianUPMCRehabilitationInstituteUPMCSt.MargaretUPMCSeniorCommunitiesUPMCShadysideU.S.SteelTowerWesternPsychiatricInstituteandClinicofUPMC

• Children’s Hospital Drive HonorarystreetaddressofthenewLawrencevillecampusofChildren’sHospitalofPittsburghofUPMC.Mustbefollowedby4401PennAve.(onthenextline,ifstackedasinareturnaddress):

Children’sHospitalofPittsburghofUPMCOneChildren’sHospitalDrive4401PennAve.Pittsburgh,PA15224

Endash(accordingtoUPMCStyleGuide)UPMCstylecallsforanendashinpracticenamesthatendwithUPMC.Example:SuburbanEastMedicalCenter–UPMC.Theendashisalsousedforhospitalnamesthatreflectoneofmultiplecampuses,suchasUPMCPassavant–McCandlessandUPMCPassavant–Cranberry.

hintS and tiPS

Inordertomakethemostofthespaceyouareallottedonallcorporatestationery,pleaserefertothelistbelowforthecorrectwaytolistyourinformation.

6.1UPMC

SiteAccessHow do I get access to ePro?ClickhereandfollowthestepsontheeProAccessdocumentorcallSupplyChainManagementCustomerServiceat412-647-8070.

Can ePro be viewed using any Internet browser?ThenewsiteisbestviewedwithInternetExplorer7.0.Ifyouneedtoinstallthisversiononyourcomputer,calltheISDHelpDeskat412-647-HELP(4357).

LogoWill I be able to include my facility-specific logo?AllcorporatebusinessstationeryisfeaturingtheUPMClogoonly.Thisisauniversalchange.Nohospitallogosorservice-linebrandswillbefeaturedoncorporatestationery.

WritingStyleAre there recommended writing styles for addresses, abbreviations, and punctuations?Yes.PleaserefertotheUPMCStyleGuideTipSheetforacceptedaddressstyleandrecommendeduseofabbreviations.

Names,Departments,andTitlesHow many titles can I put on a business card?Uptothree

How many departments can I put on a business card?Uptothree

How do I know which division I belong to?Checkthenewdropdownmenuontheorderform.Ifyoustillhavequestions,consultthequicklinkfordivisiondescriptions.(Seepage3.1)

My practice name is not in the dropdown menu. Can it be added?Yes.ThePhysicianServicesDivisionautomaticallynotifiesWorkflowOnewithnewpracticenamesoncetheyareapproved.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

My location is listed incorrectly, how can it be adjusted?ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

I have multiple names and multiple locations to include that do not fit within the new business card template. What should I do?Thiswouldnolongerbeconsideredcorporatestationery.Theappointmentcardisbettersuitedforthatpurpose,asitisabletoaccommodatemultiplenamesandloca-tions.Toplaceanorderforappointmentcards,pleasevisitMyPrintRequest.LoginusingyourMyHUBUserIDandpassword,andselect“AppointmentCards.”

I have multiple physicians to include that do not fit within the new business card template. What should I do?Thiswouldnolongerbeconsideredcorporatestationery.Theappointmentcardisbettersuitedforthatpurpose,asitisabletoaccommodatemultiplephysicians.Toplaceanorderforappointmentcards,pleasevisitMyPrintRequest.LoginusingyourMyHUBUserIDandpassword,andselect“AppointmentCards.”

EnvelopesCan I insert my department and division in the

return address?No.Torespecttheconfidentialityandprivacyofourpatients,envelopessentfromUPMCfacilitiestopatientswillnotincludedepartmentanddivisioninformationinthereturnaddress.ForroutingpurposesaUPMCmailcodemaybeincludedinthereturnaddress.Ifyouhavequestionsabouttheeliminationofthedepartment/divisionfromthereturnaddresspleasecontacttheEthicsandComplianceOfficeat412-647-5774orcomplianceaskus@upmc.edu.

Where can I find my mail code?Amail code searchfeatureisavailable.Youalsocancontactthemailroomforassistanceatmailroom@upmc.edu.

URLsWhat happened to the URL option?WearenolongerfeaturingURLsoncorporatestationery.

Can I include a personalized URL on my stationery? PersonalURLsfordepartmentsarenotpermittedoncorporatestationery.

freqUently aSked qUeStionS

TheseFAQshavebeendevelopedtohelpguideyouthroughournewstationeryorderingsystem.Ifyourquestionisnotansweredhere,orifyouneedmoreinformation,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

http://infonet.upmc.edu/OurOrganization/Enterprise/Finance/Mail/Pages/Mail-Code-Search.aspx

6.2UPMC

Orderstatus

Can I cancel my order?Itwilldependonwhenitwasordered.Forassistance,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

When will my order be delivered?Thestandarddeliverytimeforallstationeryordersis10businessdaysfromthecloseofbusinessonthedayyourmanagerapprovedtheorderinePro.

It has been more than 10 days since I placed my order. When will I receive my order?First,makesureyourmanagerapprovedtheorder.eProwillsendyouanotificationonceyourorderismanager-approved.Forfurtherassistance,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

I created an order but need to show it to my manager before submitting. How much time does my manager have to approve my order? Onceyourorderissubmittedtoyourmanagerforapproval,thereisnotimelimitforyourmanagertoapproveit.eProallowsyoutosaveyourfilesinMyFavorites.Itisrecommendedthatyousaveoften.

Can I make a rush order?Yes.Torequestarushorder,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

What is the cost for a rush order?Additionalshippingfeeswillbeincurredandaredependentonyourlocation.Forfurtherdetails,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.

I ordered 500 copies of letterhead but need 2,000. Can I adjust my quantity?Yes.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.comforassistance.

Can I order an exact reprint of my order?Yes.YoumusthavepreviouslysavedyourorderinMyFavorites.LocateyourorderinMyFavoritesandplaceareprintorder.

Can I save a file I created for future orders?Yes.SaveallfilestoMyFavoritesforeasyandquickordering.

My order was delivered and it is different than what I ordered. Can it be fixed?WorkFlowOnecannotchangewhatwasprinted.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.comtodiscussyourorder.

CostsHow much does a box of business cards cost?$13.04per500cards

How much does letterhead cost?$42.52per500sheets

How much does second-sheet letterhead cost?$14.89per500sheets

Where can I order second-sheet letterhead?Second-sheetletterheadislistedoneProasitemnumberUPMC-2093.

How much do envelopes cost?• $53.74per500twocolor,#10envelopes• $53.10per500onecolor,#10envelopes• $58.00per500onecolor,#10windowenvelopes

AppointmentCardsWhere do I order appointment cards?AppointmentcardscanbeorderedthroughtheUPMCPrintShop.Toplaceanorderforappointmentcards,pleasevisitMyPrintRequest.LoginusingyourMyHUBUserIDandpassword,andselect“AppointmentCards.”

GeneralQuestionsCan I keep the old format of my card?Cardscannolongerbeprintedintheoldformat.

Can I fax my order?AllordersmustbesubmittedthroughePro.

Can I order personalized electronic letterhead?Personalizedelectronicletterheadisnotavailable.

Can I still place orders through Infonet?AllordersmustbesubmittedthroughePro.

TranslationServicesNeededCan I get my business card translated into a foreign language? Yes.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.comforassistance.

SpecialRequestsCan the type be larger on my business card for clarity?TomaintainaconsistentlookthroughoutallofUPMC,thepointsizemuststaythesameonallbusinesscards.

Can I order envelopes that are not standard size?Yes.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.comifyouneedanenvelopesizethatisnotavailableintheeProitemcatalog.

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