THEFAMILY.CO

SCALETHE CARE

COMPANIESDON’T CARE

PEOPLECARE

SPECIALCARING MAKES YOU

CAREOR DIE

BE KINDUSER IS KING

BE AUTHENTICPERSONAL, SINCERE, HONEST

BE AVAILABLEREADY, FAST, ANYTIME

BE COMMITEDWHATEVER IT TAKES TO FIX IT

BE GENEROUSMAKE GIFTS A HABIT

WHAT DOESIT MEAN?

ACQUISITION

RESPECTTREAT PEOPLE WITH

REAL PERSONEMAILS SHOULD BE SENT BY A

EVERYONEREPLY TO

YOURSELFUNSUBSCRIBE PEOPLE

TROLLSINTERNET

19

EXAMPLE6000+ PEOPLE3 UNSUBSCRIBES200+ REPLIES

HONESTDON’T FORGET TO BE

CUSTOMERS

DO IT FASTALWAYS REPLY AND

EMAILIS YOUR FRIEND

SUPPORTIS EVERYONE’S JOB

SOMEONE ELSENEVER REFER TO

YOURSELFFIX THE PROBLEM

TOOLSINTERCOM, SLACK, FRONT

NUMBERGIVE THEM YOUR OWN

CONSTANTLYCHECK TWITTER & FACEBOOK

1 PROBLEM2 SOLUTIONSCAPTAIN TRAIN IS MUCH MORE HUMAN AND EFFICIENTTHAN THE GIANT SCNF

EVENTS

PINTERESTSTARTED WITH OFFLINE MEETUPS

THEFAMILYMEETUPS ARE KEY FOR US

DISCOVERWHO YOUR USERS ARE

ADAPTTO YOUR CROWD

CONNECTHELP THEM

FEEDBACKGET THE REAL

CHANCEDON’T LEAVE ANYTHING TO

BE PRESENTLISTEN, RESPOND, FOLLOW UP

BE COOLNICE FOOD, GOODIES!

TEAM

EXECUTIONTO EARN RESPECT

RESULTSARE ALL THAT MATTERS

LOVE YOUR USERS

FAILURE ACCEPT IT AND MOVE ON

CULTUREMAKE IT YOURS

SOCIAL VS TIMIDE ?SMART VS FOCUS ?

PASSIONE VS SERIEUX ?HUMBLE VS CURIEUX ?

COURAGUEUX VS GENTIL?

SOCIAL VS TIMIDE ?SMART VS FOCUS ?

PASSIONE VS SERIEUX ?HUMBLE VS CURIEUX ?

COURAGUEUX VS GENTIL?

JUST CARE