Stasis to Stability (Jake Garber)

Post on 20-Nov-2014

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A talk as part of the 'Lifting the lid on ethnographic research' for The Research Thing. http://www.meetup.com/researchthing/events/150350262/ In Buckinghamshire, a large partnership of state and voluntary agencies formed to find a new way of working together around families in crisis. They knew that despite a common mission to support vulnerable families, diverse agency priorities across the group had led to siloed working and fractured support. We spent extended time with ten families to see the world from their perspective. To deepen our understanding, we used visual tools to map local areas, social relationships, timelines and moments of crisis.We discovered families held in stasis by services, rather than finding stability they could build on. As a result services were struggling to support families develop their own positive responses to crisis. Presenting rich pictures of real families sparked different kinds of conversation and actions across the partnership. Co-designed solutions based on this research are currently being tested and implemented.

Transcript of Stasis to Stability (Jake Garber)

Stasis to Stability

Jake GarberService DesignerInnovation Unitwww.innovationunit.org

TO

STASIS

STABILITY

Stasis to Stability

Troubled Families

Image: © Ben Fisher/GAVI Alliance

Stasis to Stability

Image: © UKgeofan

Stasis to Stability

Disjointed supportImage: © The Innovation Unit

Stasis to Stability

8 of the 10 households are workless7 of the 10 families

had children who had been excluded from school, or were at risk of this

7 of the 10 families have children involved in anti-social behaviour or in trouble with the law 7 single

mothers

5 families include members who are not white British

5 families from Aylesbury area

5 families from Wycombe area

Stasis to StabilityImage: © The Innovation Unit

Image: © Copyright Andrew Smith

Stasis to Stability

Stasis to Stability

Images: © The Innovation Unit

Stasis to Stability

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Stasis to Stability

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Stasis to Stability

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Balance of controlStasis to Stability

Image: © The Innovation Unit

Unmet psychological needsStasis to Stability

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Superficial judgementStasis to Stability

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Stasis mistaken for stabilityStasis to Stability

Image: © The Innovation Unit

Moving out of stasisStasis to Stability

Image: © The Innovation Unit

Stasis to Stability

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Stasis to Stability

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Stasis to Stability

Image: © The Innovation Unit

Stasis to Stability

Image: © The Innovation Unit

Jake GarberService DesignerInnovation Unitwww.innovationunit.org