oGCDPService (LC Involvement, Upselling)

Manu

LC Involvement

Service (LC Involvement, Upselling)

Service (LC Involvement, Upselling)

EP Delivery

Service (LC Involvement, Upselling)

GCDP Experienc

e

Cultural Unders.

Cultural Prep.

Social ImpactIntegration

Personal Dev.

Service (LC Involvement, Upselling)

“Quality is about the right expectations”

Service (LC Involvement, Upselling)

Service

Matching

Mejor experiencia para el EP

Service (LC Involvement, Upselling)

Ejemplos de actividades de “Service”

Pre Exchange

• Bienvenida de EPs• Charla para padres • Seguimiento y asesoramiento de los Managers• Outgoing Preparation Seminar (OPS)

Exchange

• Seguimiento de los Managers• Exchange Experience• Posible involucramiento en actividades del LC

receptor

Post Exchange

• Personal Development Talk (PDT)• Reintegration Seminar (RIS)• Posible reintegración

Service (LC Involvement, Upselling)

• Funtional Know How

• Trainnings to EPs

Delivery

• Individual Tracking

• Quality of service

Tracking • Ensure Match• Expectation

Alignment

Consultant

EP Manager Responsibilities:

Upselling

Service (LC Involvement, Upselling)

Service (LC Involvement, Upselling)

¿TXP?

TMP or TLP + oGCDP/oGIP= TXP

• Aim: To offer an integrated experience to our members, that ensures a complex development of competencies, skills and attitude

Service (LC Involvement, Upselling)

Value Propositions: Why?

• Have more experienced & skilled members to be re-integrated.

• Improve the quality of GCDP EP experiences

• Increase your members’ loyalty and understanding of AIESEC.

• Engage ‘inactive’ or ‘on hold’ members

Service (LC Involvement, Upselling)

Create a Campaign

Team

Define Strategy +

PLAN

Launch Campaign

Track and Follow UpClose

MAPA

Service (LC Involvement, Upselling)

Reintegration

Service (LC Involvement, Upselling)

Why do we need Reintegration?

• EPs provide a good pipeline for TMP and TLP because they have experienced our product and are passionate about it.

• EPs motivation is normally high after their exchange.

• EPs create a culture of exchange in your LC.

• EPs are a powerful tool of promotion (showcasing)

Service (LC Involvement, Upselling)

• For an EP• An opportunity to continue to develop their competencies

and leadership skills.• An opportunity to facilitate a similar or better exchange

experience for others.• An opportunity to expand their international networks • Opportunity to go for another exchange with AIESEC (OGIP)• Opportunity to replicate a similar IGCDP project in their own

country.

What are the benefits?

Service (LC Involvement, Upselling)

OPS

*RIS: Reintegration Seminar

Reintegration Synergy

Service (LC Involvement, Upselling)

Reintegration Processes

• Step 1: Check Expectations!• Step 2: Outgoing Preparation Seminar• Step 3: Notify about Reintegration

Process• Step 4: Start Reintegration Planning

Service (LC Involvement, Upselling)

• Step 5: Stay in touch with your EP during his stay abroad

• Step 6: Plan how you could welcome your Returnee

• Step 7: Send the Returnee-Booklet before the EP comes back

Reintegration Processes

Service (LC Involvement, Upselling)

Reintegration Processes

• Step 8: Welcoming• Step 9: After-Exchange Meeting• Step 10: The Reintegration Seminar• Step 11: Returnee Allocation

Service (LC Involvement, Upselling)

So don't forget to make your EP feel:ENGAGED - Allocating him an important

role in your LC as soon as he return so that he feels the common engagement.

DON’T WAIT!SPECIAL – Give him possibility to share his experience with your LC members, EPs and

potential members and EPs IMPORTANT – Invite him to LC meetings,

fun activities, team buildings,  national conferences, etc.

Service (LC Involvement, Upselling)

Upselling is your way to success!

Service (LC Involvement, Upselling)