Service: LC Involvement & Upselling

oGCDPService (LC Involvement, Upselling)

Manu

LC Involvement

Service (LC Involvement, Upselling)

EP Delivery


GCDP Experienc

e

Cultural Unders.

Cultural Prep.

Social ImpactIntegration

Personal Dev.


“Quality is about the right expectations”


Service

Matching

Mejor experiencia para el EP


Ejemplos de actividades de “Service”

Pre Exchange

• Bienvenida de EPs• Charla para padres • Seguimiento y asesoramiento de los Managers• Outgoing Preparation Seminar (OPS)

Exchange

• Seguimiento de los Managers• Exchange Experience• Posible involucramiento en actividades del LC

receptor

Post Exchange

• Personal Development Talk (PDT)• Reintegration Seminar (RIS)• Posible reintegración


• Funtional Know How

• Trainnings to EPs

Delivery

• Individual Tracking

• Quality of service

Tracking • Ensure Match• Expectation

Alignment

Consultant

EP Manager Responsibilities:

Upselling



¿TXP?

TMP or TLP + oGCDP/oGIP= TXP

• Aim: To offer an integrated experience to our members, that ensures a complex development of competencies, skills and attitude


Value Propositions: Why?

• Have more experienced & skilled members to be re-integrated.

• Improve the quality of GCDP EP experiences

• Increase your members’ loyalty and understanding of AIESEC.

• Engage ‘inactive’ or ‘on hold’ members


Create a Campaign

Team

Define Strategy +

PLAN

Launch Campaign

Track and Follow UpClose

MAPA


Reintegration


Why do we need Reintegration?

• EPs provide a good pipeline for TMP and TLP because they have experienced our product and are passionate about it.

• EPs motivation is normally high after their exchange.

• EPs create a culture of exchange in your LC.

• EPs are a powerful tool of promotion (showcasing)


• For an EP• An opportunity to continue to develop their competencies

and leadership skills.• An opportunity to facilitate a similar or better exchange

experience for others.• An opportunity to expand their international networks • Opportunity to go for another exchange with AIESEC (OGIP)• Opportunity to replicate a similar IGCDP project in their own

country.

What are the benefits?


OPS

*RIS: Reintegration Seminar

Reintegration Synergy


Reintegration Processes

• Step 1: Check Expectations!• Step 2: Outgoing Preparation Seminar• Step 3: Notify about Reintegration

Process• Step 4: Start Reintegration Planning


• Step 5: Stay in touch with your EP during his stay abroad

• Step 6: Plan how you could welcome your Returnee

• Step 7: Send the Returnee-Booklet before the EP comes back




• Step 8: Welcoming• Step 9: After-Exchange Meeting• Step 10: The Reintegration Seminar• Step 11: Returnee Allocation


So don't forget to make your EP feel:ENGAGED - Allocating him an important

role in your LC as soon as he return so that he feels the common engagement.

DON’T WAIT!SPECIAL – Give him possibility to share his experience with your LC members, EPs and

potential members and EPs IMPORTANT – Invite him to LC meetings,

fun activities, team buildings, national conferences, etc.


Upselling is your way to success!

Service: LC Involvement & Upselling

Business

Transcript of Service: LC Involvement & Upselling