Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Anthony D. WilliamsPresident and Co-founderDEEP Centre

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

A global explosion of world-class digital services

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

World-changing technologies foster disruption & innovation

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

The evolution of mobile computing

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Billions of end points and Earth's central nervous system

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Billions of dollars flowing into robots and artificial intelligence

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Economic and technological change disrupting labour markets

Autonomous vehicles Artificial intelligence

• Labor market analysts and technologists are largely in agreement that robotics and artificial intelligence will permeate wide segments of daily life by 2025.

• Many experts envision a future in which robots and digital agents have displaced significant numbers of both blue- and white-collar workers.

• Others predict that human ingenuity will create new jobs, industries and ways to make a living, just as it has been doing since the dawn of the Industrial Revolution.

Automated factories 3D Printing

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Digital Innovation: How Leading Organizations are Harnessing the Digital Revolution to Further the

Public Good

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Pediatricians in 120 countries advancing medical knowledge

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

1.1 million citizen scientists helping to map the universe

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Global network of forest watchers monitoring the world’s forest

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Rule #1

• Digital innovation is about transforming systems and processes – it’s less about shiny new technologies than about dismantling or traversing traditional silos that inhibit collaboration

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

• Digital innovation does not require a large budget, a huge team, or a complex governance structure – many leaders are operating on a shoe-string, but leverage enormous talent pools

Rule #2

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

• Digital innovation does require taking risks, fast failure and agile development processes that lead to continuous improvement in products and services

Rule #3

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

• Digital leaders design for participation – they build products and services that invite participation by end-users and they share their most valuable assets with key stakeholders

Rule #4

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

• Digital leaders give innovators permission to innovate – they encourage experimentation and create time, funding and space to pursue innovative projects

Rule #5

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

• Digital leaders have overcome organizational and disciplinary barriers – in each case significant cultural taboos were systematically challenged

Rule #6

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

• Digital innovation is constant and requires a strong organizational commitment – results are commensurate with the level of commitment dedicated to maximizing the benefits

Rule #7

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Transforming Government: Opportunities and Next Steps for Municipalities

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Opportunities to transform the functions of government

PUBLIC SERVICE DELIVERY

REGULATION AND CONSUMER PROTECTION

OPEN GOVERNMENT AND CITIZEN ENGAGEMENT

POLICY AND EVIDENCE-BASED DECISION-MAKING

Provider

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Easier for Citizens• “One-window” to the information

citizens want through ontario.ca• Services designed around citizens;

simple, convenient, integrated access to online services “24/7, on any device”

• Secure access to the next generation of online services via a single digital identity

A 21st Century Workplace• More innovation, productivity and

workforce satisfaction• Equips workers with the technology

and training they need• Attracts new digital talent into

government

Better for Businesses, NGOs and Media• More useful, consistent

communications about what government is doing

• Helps reduce regulatory processes and red tape

• Single business account to provide an integrated view

Lower Cost, Higher Efficiency• Less manual processing and paper

shuffling• Shifts customers to lower-cost online

channels• Less reliance on external vendors

and expensive proprietary solutions• Creates new revenue opportunities

More Effective Government• Better data and data sharing to

support evidence-based decision-making

• More horizontal and agile I&IT systems

• Collaborating across silos and jurisdictions

Digital government unlocks many benefits

Digital dividends for citizens and stakeholders

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Digital Leadership in New York City

Rachael Haot, CDO, New York City

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Multi-faceted strategy accelerates digital inclusion

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Local crowdsourcing helps NYC reinvent its interface to citizens

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Thousands of “Made in NYC” tech start-ups

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Participatory budgeting lets citizens direct spending decisions

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Singapore’s eCitizen platform for citizen engagement

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Return to Rural program uses technology to attract residents

“Technology is changing everything. Even in small town

Alberta. We used to be a place that young

people ran away from. Now we’re home to a new breed of techno cowboys and wired

entrepreneurs that are changing the landscape

for good.”

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Farmlogs: digital tools & big data boost agricultural productivity

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Food incubators foster economic opportunity in craft foods

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Advanced manufacturing labs close the skills gap . . .

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

. . . and ignite a new generation of manufacturing start-ups

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Transportation informatics and the art of big data analysis

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Monitoring roads, intersections, transit and bicycle counts

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Environmental sensors monitor roadside air quality

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Child care services in your neighbourhood

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

Open crime data and community engagement

Rebooting the Public Square: Digital Innovation for Urban and Rural Municipalities

1. Prioritize digital innovation with an executive mandate

2. Invest in digital talent and create inter-disciplinary teams fusing policy, delivery and technology

3. Grant flexibility to rethink/alter current state and experiment

4. Focus first on “minimum viable products” not detailed specifications and seek early and frequent input from live customers

5. Develop agile sourcing capabilities for digital innovation through open data, crowdsourcing and labs for co-innovation

6. Work across government to streamline processes and remove barriers by making rules confirm to modern development practices

7. Collect and analyze performance data and maintain a commitment to continuous innovation & improvement

Modernizing your municipality’s approach to digital