Rebooting Public Service Delivery: How can open government data help to drive innovation?
Rebooting public administration
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Patrick GENOUD Observatoire technologique ISS lecture series - 23/04/2012 Rebooting public administration
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Presentation given on 23/04/2012 at University of Geneva, ISS lecture series
Transcript of Rebooting public administration
Patrick GENOUDObservatoire technologique
ISS lecture series - 23/04/2012
Rebootingpublic administration
Observatoire technologiqueLaboratoire d'usages des administrations à l'ère d'Internet
www.ot-lab.ch
A natural way from technologiesto transformation
L'information comme ressource stratégique Information as a strategic asset
Open governement
A new paradigme
Opportunities
Profound changes
Transformation
● Citizen oriented● Open● Collaborative● Global● Multidisciplinary● Concrete
Approach
Posture
● The 'almighty' administration● Focus on reliability● Risk aversion● Short term view
The public sector reality
● Silos – no transversality● No communication● No collaboration● Change aversion● No culture for innovation
Consequences
?
● The world is changing!● Need to do more with less● The complexity of the challenges is increasing
But we have to innovate !
www.gapingvoid.com
Innovation vs change
Innovation vs change
Innovation vs change
Innovation vs change
Innovation vs change
● Describe tendencies● Give the perspective● Present technology as a driver● Show opportunities
Reports ?
Inspiration
The result
Something missing ?
Strategy ?
Seize opportunities
Engage people
Co-creation
Service design thinking
Transformation
Quality
Cost
Perception
Added value
Prof. Diem Ho, IBM
New tools
Fuel experimentations
" The way is as important as the goal ! "
A real challenge
Some help needed
● New methods● New tools● New competencies
Self-confidence !
Some examples
Information systems committee
Appropriation of a transversal strategic plan
Antenne citoyenne
e-Inclusion
Participation citoyenne
Ethnographic study WITH the citizen, using a social web platform
Opening public data
A lever for transformation
Design de services à l'OCAN
Ethnographic « offline » study
Les causeries du jeudi
Expose, share and enrich !
● Find your energy outside● Consider a multidisciplinary approach
Lessons learned
● Fuel experimentations● Find sponsors● Support people
Lessons learned
● Work in co-creation● Consider adapted methods● Use the good tools● Adopt a reflexive approach
Lessons learned
Lessons learned
Communicate !
Lessons learned
Just do it !
● Publications on OT-Lab (mostly in French) http://www.ot-la.ch
● Innovation in Government, Partnership and IDEO, 2011
● Online Public Manifesto, thinkpublic, 2012
● Innovation Games, Luke Hohmann, 2006
● Business Model Generation, http://www.businessmodelgeneration.com/
● La 27è Région, laboratoire de transformation publique des Régions de France
● Think Services, think tank on service science
References
