Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Presentation to The World Bank IT Change Management & Learning Team

Performance Competence Improvement Beyond Instruction

July 12, 2018

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

Performance Competence

of: Individuals, Teams,

Departments, Functions, Enterprise,

Value Chains and Society

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

Adapted from The Ishikawa Diagram

Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement I’ve been in T&D since 1979 - an external consultant since 1982. Served 85+ clients including over 45 of the Fortune 500. ISPI Past President and Board Director. I’m a recipient of the 2010 Honorary Life Member Award for contributions to Human Performance Technology and to ISPI, as approved by 2 successive Boards.

I specialize in Curriculum Architecture Design (CAD) for the analysis and design of performance-based T&D Paths - and have done 76 CAD projects since 1982 - conducted over 75 Content Development efforts – I have published 14 books, over 100 published articles and 3000 Blog Posts – I have made over 110 presentations at Conferences and Chapters since 1982. My consulting engagements have won internal & external awards for AT&T, General Motors, HP, Imperial Oil and Siemens Build Technologies.

Performance Competence Improvement

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance-based Instruction isn’t just for Problem Solving – and if it is it’s almost always a support to the real solution-set.

Instructional Design

Change

Management

ID

CM

ID

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

Adapted from The Ishikawa Diagram

Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal

Use This For Gap Analysis

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

What Organization’s Processes Address

the Human Assets?

What Organization’s Processes Address the Environmental

Assets?

Who Owns

the Gaps?

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

Q & A First of Two

Performance Competence Improvement

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

It’s Not All About Learning – It’s All About Performance

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

Performance Improvement Stage I.

Performance Improvement Stage II.

Implement the Change

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

New/Updated Process

New/Updated Software

New/Updated Performance Support: Job Aids & Instruction

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

1

2

3

4 5

6

6

6

6

The Analysis Data of

Performance and Enabling K/Ss Feeds the Design of a Lesson(s)

1 2 3 4

5

6 6

6 6

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

7

6

5 4

1

2

3

8

The Analysis Data of

Performance and Enabling K/Ss Feeds the Design of a Lesson(s)

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

The World

The Worker

The Work

The Work-place

Performance Improvement is inherently complex.

It’ll Take a Village Or a Team of Experts

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

Q & A Final

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

There Are Hundreds of Free ISD and PI Resources On My Website…

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

Key Free Resource: Chapter 11 HPT Handbook (2006)

https://eppicinc.files.wordpress.com/2012/01/chapter-11-wallace-handbook-of-hpt_third-edition-2006.pdf

Modeling Mastery Performance and Systematically Deriving the Enablers of Performance Improvement

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Performance Competence Improvement

Thank You for Your Service

You may reach me via email at:

guy.wallace@eppic.biz