Presentation to The World Bank - WordPress.com
Transcript of Presentation to The World Bank - WordPress.com
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Presentation to The World Bank IT Change Management & Learning Team
Performance Competence Improvement Beyond Instruction
July 12, 2018
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
Performance Competence
of: Individuals, Teams,
Departments, Functions, Enterprise,
Value Chains and Society
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
Adapted from The Ishikawa Diagram
Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement I’ve been in T&D since 1979 - an external consultant since 1982. Served 85+ clients including over 45 of the Fortune 500. ISPI Past President and Board Director. I’m a recipient of the 2010 Honorary Life Member Award for contributions to Human Performance Technology and to ISPI, as approved by 2 successive Boards.
I specialize in Curriculum Architecture Design (CAD) for the analysis and design of performance-based T&D Paths - and have done 76 CAD projects since 1982 - conducted over 75 Content Development efforts – I have published 14 books, over 100 published articles and 3000 Blog Posts – I have made over 110 presentations at Conferences and Chapters since 1982. My consulting engagements have won internal & external awards for AT&T, General Motors, HP, Imperial Oil and Siemens Build Technologies.
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Performance Competence Improvement
Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance-based Instruction isn’t just for Problem Solving – and if it is it’s almost always a support to the real solution-set.
Instructional Design
Change
Management
ID
CM
ID
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
Adapted from The Ishikawa Diagram
Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal
Use This For Gap Analysis
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
What Organization’s Processes Address
the Human Assets?
What Organization’s Processes Address the Environmental
Assets?
Who Owns
the Gaps?
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
Q & A First of Two
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Performance Competence Improvement
Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
It’s Not All About Learning – It’s All About Performance
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
Performance Improvement Stage I.
Performance Improvement Stage II.
Implement the Change
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
New/Updated Process
New/Updated Software
New/Updated Performance Support: Job Aids & Instruction
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
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The Analysis Data of
Performance and Enabling K/Ss Feeds the Design of a Lesson(s)
1 2 3 4
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
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The Analysis Data of
Performance and Enabling K/Ss Feeds the Design of a Lesson(s)
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
The World
The Worker
The Work
The Work-place
Performance Improvement is inherently complex.
It’ll Take a Village Or a Team of Experts
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
Q & A Final
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
There Are Hundreds of Free ISD and PI Resources On My Website…
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
Key Free Resource: Chapter 11 HPT Handbook (2006)
https://eppicinc.files.wordpress.com/2012/01/chapter-11-wallace-handbook-of-hpt_third-edition-2006.pdf
Modeling Mastery Performance and Systematically Deriving the Enablers of Performance Improvement
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Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz
Performance Competence Improvement
Thank You for Your Service
You may reach me via email at: