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Program : MBA

Semester : IV

Subject Code : PM0017

Subject Name : Project Management

Unit number : 1

Unit Title : Project Quality Management

Lecture Number : 1

Lecture Title : Project Quality Management

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Unit-1 Project Quality Management

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Objectives :

The objectives of this lecture are to:

• Define Quality. • Explain the Purpose of Quality Management .• Clarify the history of Quality and Project Management.• Elucidate the benefits of Project Quality Management.

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Project Quality Management

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Lecture Outline

• Introduction

• Definition of Quality

• Features of Quality

• Purpose of Project Quality Management

• History of Quality Management

• History of Project Management

• Project Quality Management Process

• Benefits of Project Quality Management

• Summary

• Check Your Learning

• Activity

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Unit-1 Project Quality Management

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Introduction

Project quality management is a combined procedure of :

• Quality management

• Project management

Project quality management deals with:

• Management of quality of the project.

• Product or service of the project.

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Definition of Quality

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According to Deming, Juran and Crosby, the approach to quality is

defined in terms of proprietary approaches in Project quality management.

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Features of Quality

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Unit-1 Project Quality Management

Consistency

Completeness

Suitability

Timeliness

Relevance

Reliability

Performance

Functionality

Features of

Quality

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Purpose of Project Quality Management

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Purpose of Project Quality Management includes:

• Supply the suitable product or service.

• Attract the customer to revisit.

• Work for the popularity of brand.

• Adopt sound defect prevention processes.

• Satisfy the stakeholders.

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History of Quality Management

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Before 19th century:

• Skilled craftsmen made limited products.

• Craftsman started arranging into unions called guilds.

• Single person used to make a new product from start to end.

• Learners were trained by experts.

After Industrial Revolution:

• Mass production by unskilled labourers.

• More value was given to quality.

• Walter Shewhart developed new theories and statistical methods.

• Deming and Juran introduced statistical quality control after World

War II in Japan.

• U.S organisations applied extensive quality improvement programs.

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History of Project Management

Project Management evolved in parallel with Quality Management.

• In 1969 the Project Management Institute was formed.

• In 1987 Project Management Institute published A Guide to the Project Management Body of Knowledge (PMBOK® Guide)

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Project Quality Management Process

Four main processes of project quality management are:

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Unit-1 Project Quality Management

Quality Definition

Quality Assurance

Quality Control

QualityImprovement

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Benefits of Project Quality Management

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The benefits of project quality management are:

• Customer satisfaction

• Reduced cost

• Increased competitiveness

• Fulfillment of social and economic responsibilities

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Summary

• According to Deming, Juran and Crosby, the approach to quality is

defined in terms of proprietary approaches in Project quality

management.

• The features of quality are functionality, performance reliability,

relevance, timeliness, suitability, completeness, consistency.

• Project Management Institute published A Guide to the Project

Management Body of Knowledge (PMBOK® Guide).

• Project quality management is a four-step procedure.

• The benefits of project quality management are many.

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Check Your Learning

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1. What are the features of quality?

Ans. The features of quality are functionality, performance reliability, relevance, timeliness, suitability, completeness, consistency.

2. What The benefits of project quality management ?

Ans. The benefits of project quality management are: • Customer satisfaction, • Reduced cost, • Increased competitiveness, • Fulfillment of social and economic responsibilities.

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Activity

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The Industrial Revolution led to mass production of products

by unskilled labourers, who were employed in an

assembly-line manufacturing system. Quantity was valued

more, workers never communicated with the customers;

this led to efficient quality concerns.

List out the challenges faced by organisations and what

were discovered as new methodologies to improve quality.

Unit-1 Project Quality Management