PQM Unit 1 Project Quality Management PPT Final
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Transcript of PQM Unit 1 Project Quality Management PPT Final
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Program : MBA
Semester : IV
Subject Code : PM0017
Subject Name : Project Management
Unit number : 1
Unit Title : Project Quality Management
Lecture Number : 1
Lecture Title : Project Quality Management
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Unit-1 Project Quality Management
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Objectives :
The objectives of this lecture are to:
• Define Quality. • Explain the Purpose of Quality Management .• Clarify the history of Quality and Project Management.• Elucidate the benefits of Project Quality Management.
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Project Quality Management
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Lecture Outline
• Introduction
• Definition of Quality
• Features of Quality
• Purpose of Project Quality Management
• History of Quality Management
• History of Project Management
• Project Quality Management Process
• Benefits of Project Quality Management
• Summary
• Check Your Learning
• Activity
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Introduction
Project quality management is a combined procedure of :
• Quality management
• Project management
Project quality management deals with:
• Management of quality of the project.
• Product or service of the project.
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Definition of Quality
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According to Deming, Juran and Crosby, the approach to quality is
defined in terms of proprietary approaches in Project quality management.
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Features of Quality
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Consistency
Completeness
Suitability
Timeliness
Relevance
Reliability
Performance
Functionality
Features of
Quality
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Purpose of Project Quality Management
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Purpose of Project Quality Management includes:
• Supply the suitable product or service.
• Attract the customer to revisit.
• Work for the popularity of brand.
• Adopt sound defect prevention processes.
• Satisfy the stakeholders.
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History of Quality Management
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Before 19th century:
• Skilled craftsmen made limited products.
• Craftsman started arranging into unions called guilds.
• Single person used to make a new product from start to end.
• Learners were trained by experts.
After Industrial Revolution:
• Mass production by unskilled labourers.
• More value was given to quality.
• Walter Shewhart developed new theories and statistical methods.
• Deming and Juran introduced statistical quality control after World
War II in Japan.
• U.S organisations applied extensive quality improvement programs.
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History of Project Management
Project Management evolved in parallel with Quality Management.
• In 1969 the Project Management Institute was formed.
• In 1987 Project Management Institute published A Guide to the Project Management Body of Knowledge (PMBOK® Guide)
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Project Quality Management Process
Four main processes of project quality management are:
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Quality Definition
Quality Assurance
Quality Control
QualityImprovement
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Benefits of Project Quality Management
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The benefits of project quality management are:
• Customer satisfaction
• Reduced cost
• Increased competitiveness
• Fulfillment of social and economic responsibilities
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Summary
• According to Deming, Juran and Crosby, the approach to quality is
defined in terms of proprietary approaches in Project quality
management.
• The features of quality are functionality, performance reliability,
relevance, timeliness, suitability, completeness, consistency.
• Project Management Institute published A Guide to the Project
Management Body of Knowledge (PMBOK® Guide).
• Project quality management is a four-step procedure.
• The benefits of project quality management are many.
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Check Your Learning
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1. What are the features of quality?
Ans. The features of quality are functionality, performance reliability, relevance, timeliness, suitability, completeness, consistency.
2. What The benefits of project quality management ?
Ans. The benefits of project quality management are: • Customer satisfaction, • Reduced cost, • Increased competitiveness, • Fulfillment of social and economic responsibilities.
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Activity
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The Industrial Revolution led to mass production of products
by unskilled labourers, who were employed in an
assembly-line manufacturing system. Quantity was valued
more, workers never communicated with the customers;
this led to efficient quality concerns.
List out the challenges faced by organisations and what
were discovered as new methodologies to improve quality.
Unit-1 Project Quality Management