2020

Njrpa cw;gj;jpj;jpwd; tpUJ - 2020 tpz;zg;g gbtk;

mur gpupT

Njrpa cw;gj;jpj;jpwd; nrayfk; jpwd; mgptpUj;jp> Ntiy tha;g;G> kw;Wk; njhopy; cwTfs; mikr;R

Public Sector -- 2020 1

Njrpa cw;gj;jpj;jpwd; tpUJNghl;bj; njhlhpd;

Nehf;fk;

juk;> cw;gj;jpj;jpwd; kw;Wk; Nritapid Nkk;gLj;Jtjw;fhf ew;

jpwikfis gpd;gw;Wtjw;fhf midj;J mur epWtdq;fSf;Fk;

Cf;fkspj;jy;.

Njrpa njhiyNehf;F kw;Wk; mgptpUj;jp nraw;wpl;lj;Jld; ,zq;fp

Njrpa mgptpUj;jpf;F tpidj;jpwDld; gq;fspj;J ,yq;ifaHfspd;

tho;f;ifj; juj;jpid $l;Lk; Njrpa gzpf;F mur epWtdq;fis

<LgLj;Jjy;.

Kd;khjpupahd mur epWtdq;fis ,dq;fhzYk; Njrpa kl;lj;jpy;

kjpg;gpLjYk;.

tsq;fis rpf;fdkhd Kiwapy; gad;gLj;Jtjw;F epWtdq;fis

gad;gLj;jy; %yk; “epiyahd mgptpUj;jp” Clhf vjpHfhy cyf

rthy;fSf;F Kfq;nfhLg;gjw;F mur epWtdq;fis jahHgLj;Jjy;.

Public Sector -- 2020 2

epWtdq;fis tifg;gLj;jy;

Njrpa cw;gj;jpj;jpwd; tpUJ toq;fy; Nghl;bj;njhlupy; mur gpuptpy;

tpz;zg;gpf;ff;$ba njhFjpfs; 6 MFk;. mit gpd;tUkhW

mikr;Rf;fspw;fpilapy;

kj;jpa muR mikr;Rf;fs; kw;Wk; khfhz rigfspd; Kjyikr;rH

mYtyfq;fs;

khfhzrig mikr;Rf;fs;

,jd;fPo; khfhz mikr;RfSf;F Nkyjpfkhf jiyikr; nrayfk;> MSeu;

mYtyfk;> khfhz rig nrayhsH mYtyfk; kw;Wk; khfhz mur Nritfs;

Mizf;FO cl;gLk;.

mur jpizf;fsq;fs;

,J njhlHgpy; kj;jpa muR jpizf;fsq;fs; kw;Wk; khfhz rigfspd; fPo;

,aq;Fk; jpizf;fsq;fs;> khtl;l nrayfq;fs;> jpizf;fsj;jpd; fPo; nraw;gLk;

51 NgH my;yJ mjw;F Nkw;gl;l gjtpahsHfs; cl;gLfpd;w ,iz

mYtyfq;fs; cl;gLk;.

Public Sector -- 2020 3

gpuNjr nrayfq;fs;

khfhz rig epWtdq;fs;

rpwpa mikg;gpyhd epWtdq;fs; -

,J njhlHgpy; mikr;Rfs;> khfhz rig mikr;Rfs;> kw;Wk;

jpizf;fsq;fspd; fPo; ,aq;Ffpd;w gjtpahsHfs; 50 my;yJ mjw;Ff;

Fiwthd kw;Wk; 05 w;Fk; 50 w;Fk; ,ilg;gl;l ,iz epWtdq;fSf;F

khj;jpuNk gq;Fgw;wyhk;. (xU epWtdj;jpd; fPo; ,aq;Fk; Jizg;

gphpTf;F ,tw;wpy; gq;Fnfhs;s KbahJ)

Public Sector -- 2020 4

tpUJfis tifg;gLj;jy ;

js ghpNrhjidapd;NghJ ngw;Wf;nfhs;fpd;w Gs;spfs; kl;lj;jpd; mbg;gilapy;

epWtdq;fs; njhlHghd tpUJfs; toq;fg;gLk;.

nghd; tpUJ - 900 my;yJ 900 ,w;F mkjpfkhd Gs;spfs; ngWfpd;w

epWtdq;fs;

Kjyhk; ,lk; - 850 kw;Wk; 850f;F Nkw;gl;l Gs;spfs; ngw;Wf; nfhs;Sk;

epWtdq;fs;

,uz;lhk; ,lk; - 750 – 849 Gs;spfSf;F ,ilg;gl;l epWtdq;fs;

%d;whk; ,lk; - 650 – 749 Gs;spfSf;F ,ilg;gl;l epWtdq;fs;

tpNrl jpwik - 550 – 649 Gs;spfSf;F ,ilg;gl;l epWtdq;fs;

jpwik - 450 – 549 Gs;spfSf;F ,ilg;gl;l epWtdq;fs;

,g; Gs;sptpjpfs; Njrpa cw;gj;jpj;jpwd; tpUJfs; Nghl;bj; njhlu; MNyhridf;

FOtpd; tpjg;Giufspd; fPo; khw;wkilayhk;.

1 Mk;> 2 Mk;> 3 Mk;> ,lq;fs; kw;Wk; tpNrl jpwik kl;lq;fis

ngw;Wf;nfhs;Sk; epWtdq;fSf;F tpUJ kw;Wk; rhd;wpjo; toq;fg;gLtNjhL jpwik

kl;lk; ngWk; epWtdq;fSf;F rhd;wpjo;fs; khj;jpuNk toq;fg;gLk;. Public Sector -- 2020 5

tpz;zg;gj;ij G+uzg;gLj;Jtjw;fhd mwpTWj;jy;fs;

Nkw;gb tpz;zg;gj;jpy; cs;s kjpg;gPl;L Fwpfhl;bfSf;fhd jfty;fs;> tplaq;fs;>

fhuzq;fis ,aYkhdtiu njspthf Fwpg;gpLf. ,jd;NghJ Njrpa cw;gj;jpj;jpwd;

Nghl;bj; njhlUf;fhf 2018 [dtup khjk; njhlf;fk; 2019 brk;gu; khjk; tiu

mKyhf;fg;gl;l gaDWjpkpf;f midj;J cw;gj;jpj;jpwd; nraw;ghLfSNk

Vw;Gilajhf mikfpd;wd.

Njitahd re;jh;g;gq;fspy; khj;jpuk; Nkyjpf jfty;fis toq;Ftjw;fhf gpujhd

,izg;Gf;fspd; gpd;dh; Nkyjpf ,izg;Gfis rkh;g;gpf;fTk;.

tpz;zg;gj;jpd; gf;fq;fs; gpd;tUkhW kl;Lg;gLj;jg;gl;Ls;sJ:

mjpfgl;r 100 gf;fq;fs; : gpd;dpizg;Gfs; ,y;yhky;

,izg;Gfs; : mjpfgl;r 100 gf;fq;fs;;

vOj;jpd; msT (Font Size) : 11

gf;f ,yf;fk; : tyJgf;f Nky; %iyapy;

vOj;jpd; tif (Font Style) : ghkpdp (Bamini)

Public Sector -- 2020 6

Njitahd Nkyjpftpguq;fSf;fhf khtl;l / gpuNjr nrayfj;jpd;

cw;gj;jpj;jpwd; mgptpUj;jp cj;jpNahfj;jiu re;jpf;fTk;. my;yJ

fPo;tUkhW cw;gj;jpj;jpwd; nrayfj;jpid njhlu;Gnfhs;sTk;.

gzpg;ghsh;

Njrpa cw;gj;jpj;jpwd; nrayfk; (NPS)

10 MtJ khb> nrj;rphpgha ,uz;lhk; fl;lk;

gj;juKy;y.

njhiyNgrp: 011 2186031-32> 0113355565

njhiyefy;: 011 2186025 ,izaj;jsk;: www.productivity.lk

Public Sector -- 2020 7

1. ,izj;js gjpTfSf;fhf fPo;tUk; gbKiwfisg; gpd;gw;wTk;.

2. tpz;zg;gj;jpuj;jpy; jug;gl;l gbKiwfis ftdkhf thrpj;J gpd;du;

tpz;zg;gj;ij G+uzg;gLj;jTk;.

https://npsebreeze.com/NpsAwards/Candidate/Login.jsp ,jw;F

Kd;ida Mz;Lfspy; gjpTnra;j epWtdq;fSf;fhf

https://npsebreeze.com/NpsAwards/Registration/index.jsp 2020 ,y;

Nghl;bf;fhf Gjpjhf gjpTnra;j epWtdq;fSf;fhf

gjptpyf;fj;ijg; ngw;Wf;nfhs;s gpd;tUk; ,izaj;jsj;jpw;F nry;yTk;:

,izj;js gjpTfSf;fhf

Public Sector -- 2020 8

3. gjpT nra;tjw;fhf jfty;fis cl;gLj;Jfpd;wNghJ fPo;tUk; tplaq;fs;

rk;ge;jkhf ftdj;jpw;nfhs;sTk;. epWtdj;jpd; ngaiu rupahff; Fwpg;gplTk;.

cq;fSila epWtdk; jFjp ngWtjhapd; rhd;jpopy; mq;F Fwpg;gpl;l ngau;

,lk;ngWk;. Mifahy; gpupj;jwpe;Jnfhs;tjw;fhf Njitahd re;ju;g;gq;fspy;

gpuNjrj;ijAk; Fwpg;gplTk;.

4. gzk; nrYj;jpa gw;Wr;rPl;by; jfty;fis rupahf cl;gLj;jTk;.

5. cq;fSila tpz;zg;gj;jpd; PDF nra;ag;gl;l nkd;gpujpnahd;iw KbTj; jpfjpf;F

gpwF Njrpa cw;gj;jpj;jpwd; nrayfk; mwptpf;fpd;w fhyj;jpw;Fs; fl;lhak;

gjpNtw;wk; (Upload) nra;aTk;. tpz;zg;gj;jpd; %yg; gpujpia rupghu;g;gjw;fhf

td;gpujp (Hard Copy) NjitahFk;. tpz;zg;gj;ij Vw;fpd;w ,Wjpj; jpfjpapy;

mjidf; fl;lhakhf Njrpa cw;gj;jpj;jpwd; nrayfj;jpw;Ff; fpilf;fr; nra;jy;

Ntz;Lk;.

3. jfty;fis rupahf cl;gLj;jpa gpd;du; fpilf;fpd;w gjptpyf;fj;ijAk; ghu;Nfhl;

FwpaPl;ilAk; nfhz;l gf;fj;ij tpz;zg;gj;jpd; KjyhtJ gf;fkhf (Cover

page) ,izf;fTk;.

Public Sector -- 2020 9

Nghl;bj; njhlUf;fhd gjpTf; fl;lzq;fs;

Njrpa cw;gj;jpj;jpwd; tpUJfs; 2020 Nghl;bapy; gjpthFk;;

tpz;zg;gj;Jld; &gh 2,500.00 fl;lzj;ij nrYj;Jjy; Ntz;Lk;.

,jw;fhd fl;lzj;ij gzkhf ,yq;if tq;fp – gj;juKy;y fpis>

7040648 vd;w fzf;F ,yf;fj;jpw;F> “nrayhsH> jpwd; mgptpUj;jp>

Ntiytha;g;G kw;Wk; njhopy; cwTfs; mikr;R – Njrpa

cw;gj;jpj;jpwd; nrayfk;” vd;w ngahpy; gzj;ij nrYj;jp

mg;gw;Wr;rPl;il ,yj;jpudpay; gjptpd; %yk; ngw;Wf; nfhs;Sk;

gf;fj;jpy; xl;b mDg;Gjy; Ntz;Lk;. fhRf;fl;lis my;yJ fhNrhiy

Vw;Wf;nfhs;sg;gLtjpy;iy vd;gijj; jaTld; mwpaj;jUfpd;Nwhk;.

Public Sector -- 2020 10

tpz;zg;gq;fis xg;gilj;jy;

G+uzg;gLj;jg;gl;l tpz;zg;gj;jpd; xU gpujpia khj;jpuk; 2020 khu;r; khjk; 31 Mk;

jpfjp 16.00 kzpf;F Kd;dH Njrpa cw;gj;jpj;jpwd; nrayfj;jplk; te;J

nghWg;gspf;f KbAk;. jghypy; my;yJ fLfjp Nritfspy; Vw;glf;$ba jhkjq;fs;

njhlHghf Njrpa cw;gj;jpj;jpwd; nrayfj;jpw;F vt;tpj nghWg;Gf;fSk;

,y;iynad ,j;jhy; mwptpf;fg;gLfpwJ.

jhkjpf;fpd;w xt;nthU ehl;fSf;Fk; 50 Gs;spfs; mbg;gilapy;.

05 ehl;fSf;F Nky; jhkjpf;fpd;w tpz;zg;gq;fs; kPsha;Tf;fhf rku;g;gpf;fg;gl

khl;lhJ.

ehl;fs; fzf;fplg;gLtJ rdp> QhapW kw;Wk; mur tpLKiw ehl;fSk; cl;gl

vd;gijj; jaTld; ftdj;jpy; nfhs;sTk;. (,g; Gs;spfs; Fiwg;gij Rakhd

fzpzp mikg;gpdhy; nra;ag;gLtjhy; ve;jtpj fhuzkhfTk; jhkjk; njhlHghf

Gs;spfs; Fiwtij jLj;jpl ,ayhnjd;gij jaTld; ftdj;jpw;nfhs;sTk;)

9 tpz;zg;gj;ij jghy; %yk; mDg;Gfpd;wNghJ Kj;jpiu ,lg;gl;l xU ciwapd;

Nkw;Gwkhf ‘me;juq;fk;’ vdTk; ,lJgf;f Nky; %iyapy; “Njrpa cw;gj;jpj;jpwd;

tpUJfs; - 2020 mur gphpT’’ vdf; Fwpg;gpl;L mDg;Gjy; Ntz;Lk;. Public Sector -- 2020 11

I tJ kPsha;Tf; fl;lk; - Kd;itf;fg;gl;;Ls;s tpz;zg;gj;ij kPsha;Tr; nra;jy;

II tJ kPsha;Tf; fl;lk; - js ghpNrhjid

mbg;gilahd Ntiy jsj;ij KoikahfNt ghpNrhjpg;gjy;y. Mifahy; mwpf;ifapy; cl;glhj fhuzq;fs; njhlHghf Ntisj;jsj;jpy; ,Ue;J Gs;spfs; toq;FtJ flikay;y. Mifahy; Kd;itf;f Ntz;ba midj;J fhuzq;fis mwpf;ifaplg;gl;bUe;jy; mtrpak; vd;gij ftdj;jpw;Ff; nfhs;sy; Ntz;Lk;.

Njrpa cw;gj;jpj;jpwd; tpUJfs; 2020

js ghpNrhjid njhlHghd GfhH kw;Wk; Fw;wQ;rhl;ly;fis ifNaw;wy; - js ghpNrhjid Nkw;nfhz;L 07 ehl;fspDs; vOj;j %ykhf. gzpg;ghsH> Njrpa cw;gj;jpj;jpwd; nrayfk;> 10 Mk; khb> nrj;rphpgha ,uz;lhk; fl;lk;> gj;juKy;y.

epWtdj;jpd; ngau; (rhd;wpjopy; vOjg;gl Ntz;bathW)

jkpopy; ................................................................................................................................

Mq;fpyj;jpy ...........................................................................................................

Kftup ......................................................................................................................

epWtdk; cs;slq;Fk; Jiw ..............................................................................................

epWtdj;jpw;Fupa gpuNjr nrayhsu; gpupT ...............................................................................

khtl;lk; ............................................................................................................

njhiyNgrp ,yf;fk; ................................................................................................

njhiyefy; ,yf;fk; .................................................................................................

kpd;dQ;ry; Kftup .....................................................................................................................

,izaj;jsk; .....................................................................................................................

epWtdj; jiytu; ………………………………………………………………………………..

ngau; ……………………………………………………………………………………………..

jkpopy;; .............................................................................................................

Mq;fpyj;jpy; ........................................................................................................................

gjtp ……………………………………………………………………………………….....

jkpopy;; .................................................................................................................

Mq;fpyj;jpy; .................................................................................................................

ngau;..........................................................................

gjtp............................................................................

Kftup.........................................................................

ifalf;f njhiyNgrp ,yf;fk;………............................

mYtyf njhiyNgrp ,yf;fk;..................................

tPl;Lj; njhiyNgrp ,yf;fk; .....................................

mz;kpj;j gpujhd efuk; :- ……………...

Mq;fpUe;J epWtdj;jpw;Fs;s J}uk; :- …………………km

kpfj; njspthd Kiwapy; Njhw;wg;gly; kpf Kf;fpak;.

cq;fs; epWtdk; Mw;Wfpd;w gpujhd Nritfisf; Fwpg;gplTk; ........................................................................................................................................................................................................................................................................................................

....................................................................................................................................................

fle;j Mz;by; Nritfisg; ngw;Wf;nfhz;l Nrit ngWdu;fspd; vz;zpf;if (mz;zsthf) ................................................................................................................

gjtpazp ...............................................................................................................................

mq;fPfupf;fg;gl;l Copau; vz;zpf;if

........................................................................................................................................

jw;NghJ Nritapy; <Lgl;Ls;s Copau; vz;zpf;if

........................................................................................................................................

jhgdf; fl;likg;G (Organizational Structure)

...................................................................................................................................................

epWtdk; cupj;jhfpd;w jpizf;fsk; my;yJ mikr;R

...........................................................................................epWtdj;jplk; nghWg;gpid ifaspf;fpd;w fpl;ba epWtdk; kw;Wk; mjd; Copau; vz;zpf;if

....................................................................................

tpz;zg;gpf;fpd;w epWtdj;jpd; fPo;; cs;s epWtdq;fs;

....................................................................................

epWtdj;jpy; cs;s gpupTfspd; vz;zpf;if /

mlq;Ffpd;w fpuhk mYtyu; gpupTfspd; vz;zpf;if /

mlq;Ffpd;w tyaq;fspd; vz;zpf;if…………………...

tUlk; ,lk;

,jw;F Kd;du; Njrpa cw;gj;jpj;jpwd; tpUJfs;; ngw;wpUg;gpd;> mJgw;wpa tpguq;fs; (fle;j ehd;F tUlq;fspy;)

Njrpa cw;gj;jpj;jpwd; tpUJ 2020

kjpg;gPl;L Fwpfhl;bfs;> Gs;spfs; toq;Fk; Kiw

Fwpfhl;bfs; Gs;spfs;

jiyikj;Jtk; 150

NritngWdu;fs; 120

jpl;lkplYk; cghatopKiwfSk; 80

kdpjtsk; 160

nraw;ghLfs; 160

jfty; kw;Wk; mwpTKfhikj;Jtk; 80

ngWNgWfs; 250

nkhj;jg; Gs;spfs; 1000

Public Sector -- 2020 22

1. jiyikj;Jtk; 150

1. rpNu\;l jiyikj;Jtk; (Gs;spfs; 60)

1. epWtdj;jpd; Nehf;F (Vision)> Fwpf;Nfhs; (Mision)> ngWkjp;fs; (Values)

kw;Wk; Nehf;fq;fis cUthf;Fjy;. (Gs;spfs; 15)

(epWtdj;Jf;Fupa Nehf;fk;> Fwpf;Nfhs;> ngWkjpfis jdpj;jdpNa

Fwpg;gplTk; . ngWkjpfs; vd;gJ epWtdj;jpy; fhzg;gLk; tpNrl

jd;ikfshFk;)

1.1.2. epWtdj;jpd; njhiyNehf;F> Fwpf;Nfhs;> ngWkjpfs;> Nehf;fq;fs;>

Fwpf;Nfhs;fs; kw;Wk; ,yf;Ffs; gw;wp gjtpazp> Nrit ngWdu;fs;

kw;Wk; Vida gq;Fjhuu;fis (Stakeholders) tpopg;G++l;Ljy;.

(Gs;spfs; 05)

(CopaHfs;> Nrit ngWdHfs; topg;G+l;lg;gLk; Kiwfs; - cjh : thrypy;

fhl;rpg;gLj;Jjy;)

Public Sector -- 2020 23

Public Sector -- 2020 24

1.1.3. epWtdk;rhu; ngWkjpfSf;F (Value) mikthf rpNu\;l

jiyikj;Jtj;jpd; vLj;Jf;fhl;lhd jd;ikAk; elj;ijAk;.

(Gs;spfs; 05)

jpizf;fsj;jiytupd; vLj;Jf;fhl;lhd> Kd;khjpupahd nraw;ghLfisf;

Fwpf;Fk;. cjh : CopaHfis jdpg;gl;l Kiwapy; Cf;fg;gLj;Jjy;)

1.1.4. epWtdj;jpd; cw;gj;jpj;jpwid mjpfupf;f midj;J jug;gpdu;fspdJk;

gq;fspg;gpid ngw;Wf;nfhs;sy;. (Gs;spfs; 05)

epWtdj;jpYs;s kw;wa egHfsplk; ,Ue;J vt;thW gq;fspg;Gf;fs; ngwg;gLfpd;wJ vd $Wf - cjh - $l;lq;fspy; fUj;Jf;fs; $Wtjw;F Cf;fg;gLj;Jjy;)

1.1.5. rpNu\;l jiyikj;Jtj;jpw;Fk; gjtpazpf;Fk; ,ilapy; rhjfkhd

ciuahliy NgzptUjy;. (Gs;spfs; 05)

(,Utop njhlHghly; Kiwfs;>

1.1.6. epWtdj;jpy; gaDWjpkpf;f fyhr;rhuj;ijf; fl;bnaOg;G tjw;fhf

cau; Kfhikj;Jtj;jpdhy; nghUj;jkhd topKiwfs; Nkw;nfhs;sg;gly;.

(Gs;spfs; 10)

1.1.7. epWtdj;jpy; ,uz;lhk; tupir jiyikj;Jtj;ijf; fl;bnaOg;Gjy;.

(Gs;spfs; 05)

cjh - epWtdj;jpd; ,uz;lhk;tupir my;yJ cw;gj;jpj;jpwd; Ntiyj;jpl;lj;ij ntw;wpaPl;lr; nra;tjw;fhd mzp ( gjtpepiy my;yJ cw;gj;jpj;jpwid mjpfupj;Jf;nfhs;s Mu;tk; /mu;g;gzpg;G nfhz;Ls;stu;fs;)

Public Sector -- 2020 25

1.1.8. rpNu\;l jiyikj;Jtj;jpdhy; jpl;ltl;lkhd fhy

,ilntspfspy; Mf;f tpisT kPsha;T kw;Wk; gpd;Dhl;ly;.

(Gs;spfs; 05) cjh-khjhe;j/fhyhz;L Kd;Ndw;w kPsha;T vt;thW nra;ag;gLfpd;wJ?

mjw;fhf mtrpakhd gupfhuq;fs; gpuNahfpf;fg;gLfpd;wdth?/Nkw;ghu;it

,lk;ngWfpd;wjh?

1.1.9. rpNu\;l jiyikj;Jtj;jpd; tpisgaid kjpg;gPL

nra;jy;. (Gs;spfs; 05)

ntspf;fs Rw;Wg;gazj;jpd;NghJ

kjpg;gPL nra;ag;gLk;.

Public Sector -- 2020 26

2. epWtdk;rhu; fyhr;rhuk; (Gs;spfs; 50)

1.2.1 njhiyNehf;F> Fwpf;Nfhs; kw;Wk; ngWkjpfs; epWtdj;jpd; nfhs;iffs;> eilKiwfs; kw;Wk; nraw;ghLfSf;F mikthf ,Uj;jy;. (Gs;spfs; 10)

Public Sector -- 2020 27

epWtdj;jpd; Nehf;F> mUk;gzp> ngWkhdq;fs; kw;Wk; nfhs;iffs;

eilKiwfs; kw;Wk; nraw;ghLfs;

,e;j ,ilj;njhlu;G rpj;jupf;fg;gLfpd;w 5 re;ju;g;gq;fisf; fhl;Lf.

Public Sector -- 2020 28

1.2.3 epWtdj;jpd; Nkk;ghl;Lf;fhf cau; Kfhikj;Jtk; Nkw;nfhs;fpd;w

jPu;khdq;fis gjtpazpf;F mwptpg;gjw;fhf Mf;fKiwahd njhlu;ghly;

topKiwfis mwpKfQ; nra;jy;. (Gs;spfs; 10)

epWtdj;jpy; fhzg;gLk; kpfr;rpwe;j 5 njhlHghly; Kiwfis Fwpg;gpLf…

(E- Post> cs;sf njhlHghly; fyhr;rhuk;

1.2.1 epWtdk;rhu; njhiyNehf;F kw;Wk; Fwpf;NfhSf;fhf

mu;g;gzpj;j epWtdk;rhu; ngWkjpfis ntspf;fhl;Lfpd;w

gjtpazpnahd;W ,Uj;jy;. (Gs;spfs; 05)

epWtdj;jpd; fyhr;rhuj;jpidAk;> ngWkjpfisAk; ntspg;gLj;jf;$ba tifapy; CopaHfspd; elj;ijapd; jd;ik

1.2.4gjtpazpapd; rpf;fy;fs;> fUj;Jf;fs;> mtrpag;ghLfs; kw;Wk; kdf;Fiwfs; rpNu\;l jiyikj;Jtj;jpw;F fpilf;fpd;w njhlu;ghly; topKiwfis mwpKfQ; nra;jy;. (Gs;spfs; 10)

1.2.5 cw;gj;jpj;jpwd;kpf;f fyhr;rhuj;ij cUthf;Ftjw;fhd

epWtdf; fl;likg;nghd;W ,Uj;jy;. (Gs;spfs; 05)

Public Sector -- 2020 29

cjh - FO Kiwapyhd fye;Jiuahly;> cs;sf fUj;Jf;ngl;b Kiw

gjtpepiy cj;jpNahfj;jH epakpf;fg;gl;bUj;jy;> ,yr;rpid>

nfhs;iffs; ,Uj;jy;

Public Sector -- 2020 30

1.2.6 cw;gj;jpj;jpwd; Nkk;ghl;bd; epiyNgd;jF jd;ikf;fhd

Kiwikfis mwpKfQ; nra;jy;. (Gs;spfs; 10)

cjh - cw;gj;jpj;jpwd; $W/nfhs;iff; Nfhitia jahupj;jy;/cj;jpNahfj;ju; rignahd;W ,Uj;jy;/jutl;lq;fs; ,Uj;jy;/Kiwahd gapw;rp/ nghWg;Gfis ifaspj;jy; / Nghl;bfis elj;Jjy;/ kjpg;gPLfs; kw;Wk; ghuhl;Lj; jpl;lq;fs; ,Uj;jy;

3. $l;L r%fg; nghWg;Gfs; (Gs;spfs; 40)

1.3.1 ntspg;gilj;jd;ik> nghWg;Gf;$wy;> epahak; kw;Wk; gq;Nfw;Gf;fhd cupa Kiwikfs; ,Uj;jy;. (Gs;spfs; 05)

cjh - jftywpjy; rl;lk;/Nrit gw;wpa njhlu;eltbf;if Kiwapay;/midj;J jug;gpdu;fSf;Fk; epahak;> ngWifr; nraw;ghL> fzf;fha;T Iatpdhf;fs; Nghd;wit

1.3.2 ,yQ;rk; kw;Wk; Coiy xopg;gjw;fhf Nkw;nfhz;l eltbf;iffs;. (Gs;spfs; 05) VjhtJ 2 tplaq;fis Fwpg;gpLf.

Public Sector -- 2020 31

Public Sector -- 2020 32

1.3.3 r%fj;jpd; ed;dpiyikf;fhf rKjhaj;ij ,yf;fhff; nfhz;l r%f> nghUshjhu kw;Wk; fyhr;rhu nraw;ghLfSf;fhfg; gpuNtrpj;jy; (Gs;spfs; 10)

rKjhaj;ij Nehf;fpa nghJthd nraw;ghLfs; 5 ,iz Fwpg;gpLf.

1.3.4 #oy; ghJfhg;gpw;fhd gRik cw;gj;jpj;jpwd; Nkk;ghLrhH

eltbf;if vLj;jy; kw;Wk; fUj;jpl;lq;fismKyhf;Fjy;. (15)

5 fUj;jpl;lq;fis Fwpg;gpLf (Eco Map cUthf;Fjy;> kio ePH Nrkpg;G )

1.3.5 Njrpa mdu;j;j epiyikfspd;NghJ Nkw;nfhz;l Kd; Maj;jk;

kw;Wk; mj;jifa re;jHg;gq;fspy; mspj;j gq;fspg;Gf;fs; (Gs;spfs; 05)

cjh - R+whtsp> nts;sg;ngUf;F Nghd;w Njrpa mdu;j;j epiyikapd;NghJ epWtdnkd;w tifapy; nghJ czu;Tld; nrayhw;wpa re;ju;g;gq;fs;.

2.Nrit ngWdu;fs; 120

Public Sector -- 2020 33

2.1. NritngWdu; mtrpag;ghLfs; (Gs;spfs; 40)

2.2. NritngWdu; cwTfs;(Gs;spfs; 50)

2.3. NritngWdu; kdepiwT (Gs;spfs; 30)

Public Sector -- 2020 34

2.1.1 Nrit ngWdu;fis ,zq;fhzy; kw;Wk; vz;zpf;if uPjpahf

gFg;gha;T nra;jy;. (Gs;spfs; 05)

(epWtdj;jpy; Nrit ngWtjw;F tUk; xt;nthU tifahd Nrit ngWeHfis vz;zpf;ifAld; Fwpg;gpLf)

2.1.2 Nrit ngWdu; Nghf;Ffis ,dq;fhzy;. (Gs;spfs; 05)

Nrit ngWeHfspd; vz;zpf;ifapid fle;j 3 Mz;Lfspy; xg;gpl;L vz;zpf;ifapy; Fwpg;gpLf.

2.1.3 Nrit ngWdu; Nghf;FfisAk; Njitg;ghLfisAk; <Nlw;Wtjw;fhf juepakq;fis / epfo;r;rpj;jpl;lq;fis ,dq;fhzy;. (Gs;spfs; 10) Nrit ngWeHfspd; Njitfis ,dq;fz;L cUthf;fg;gl;l Gjpa nraw;jpl;lq;fs; 5 - cjh - jha;g;ghY}l;Lk; miw cUthf;fg;gl;lJ.)

2.1. Nrit ngWdu; Njitg;ghLfs; (Gs;spfs; 40)

2.1.4 Nrit ngWdu;fSf;F mtrpakhd jfty;fs; kw;Wk; xj;Jiog;gpid ngw;Wf;nfhs;tjw;fhd Kiwikfs; ,Uj;jy;. (Gs;spfs; 10) cjh- ,izaj;jsk;/Hot line/ntg; jsk; /Reception/Social Media/ ifalf;f njhiyNgrp Nritfs; 2.1.5 Nrit ngWdu;fspd; Njitg;ghLfis %Nyhghaj; jpl;lkplypy; guprPyid nra;jy;. (Gs;spfs; 10) 2.1.2 kw;Wk; 2.1.3 Mfpa re;ju;g;gq;fspy; Njhd;wpa vspikahd mtrpag;ghLfSf;F cldb eltbf;if vLf;fg;gLk;. vdpDk; rpf;fyhd kw;Wk; nryT$ba Mfpa mtrpag;ghLfis gpd;du; cghaKiwj; jpl;lkplypd;NghJ ftdj;jpw;nfhs;Sk;. mt;thwhd re;ju;g;gq;fs; ,Ug;gpd; tpgupf;fTk;. ( jha;g;ghY}l;Lk; miwapy; Nkyjpf trjpfs; cs;slf;Fjy;)

Public Sector -- 2020 35

2.2. Nrit ngWdu; njhlu;Gfs; (Gs;spfs; 50)

2.2.1 Nrit ngWdu;fSf;F trjpahd> neUq;fpa kw;Wk; jukhd

Nritapid toq;Fjy;. (Gs;spfs; 12) cjh - tpNrl Njit cs;stu;fSf;F trjpfis toq;Fjy;/FbePu; /Kd;dzp

mYtyfq;fs;/elkhLk; Nritfs;/fjpiufs;/kyry $lq;fs;/thfdq;fis

epWj;jpitj;jy;

2.2.2 epWtdj;jpdhy; toq;fg;gLfpd;w Nritfs; gw;wpa Nrit

ngWdu;fspd; fUj;Jf;fs; kw;Wk; Kd;nkhopTfs;>

Kiwg;ghLfisg; ngw;Wf;nfhs;tjw;fhd Kiwiknahd;W

,Uj;jy;. (Gs;spfs; 06)

cjh - Kd;nkhopTg; ngl;bfs;/gpd;Dhl;ly;fis ngw;Wf;nfhs;sy; (feed

back), gytpjkhd epwf; FwpaPl;Lldhd Kiwik nahd;W ,Uj;jy; ,

Kiwrhu;e;j customer feedback forms

Public Sector -- 2020 36

Public Sector -- 2020 37

2.2.3 Nrit ngWdHfspd; fUj;Jf;fs; kw;Wk; Kd;nkhopTfs;>

Kiwg;ghLfs; rk;ge;jkhf nrayhw;w nghwpKiwnahd;W

,Uj;jy;. (Gs;spfs; 08)

cjh- Nkw;gb Kd;nkhopTfis mKyhf;Ftjw;fhf Nkw;nfhz;Ls;s eltbf;iffs;. CR Gj;jfnkhd;wpy; Fwpj;Jf;nfhz;L mjw;fhf nraw;gLjy;> epWtdj; jiytu; my;yJ nghWg;Gf;$wNtz;ba xUtuhy; Nkw;ghu;it nra;ag;gLjy;> mtrpakhdtplj;J mJ rk;ge;jkhd gpd;Dhl;ly;fis NritngWdu;fSf;f toq;Fjy;.

2.2.4 Nkw;gb Kd;nkhopTfs; kw;Wk; Kiwg;ghLfSf;fpzq;f

Nritfis Kd;Ndw;Wjy;. (Gs;spfs; 08)

NritngWdu; Kd;nkhopTfs;/Kiwg;ghLfSf;fpzq;f tpUj;jpnra;j ehd;F jUzq;fis tpgupf;fTk;. cjh – nghJkf;fspd; Ntz;LNfhSf;fpzq;f ,Uf;if trjpfis cUthf;Fjy;)

2.2.5 epWtdj;jpw;F tUifjUfpd;w Nrit ngWdu;fSf;F

trjpahd nkhopapy; mtrpakhd Nritfis toq;Ftjw;fhd

trjpfis mspj;jy;. (Gs;spfs; 08)

cjh- Kd;nkhopf;nfhs;if mKyhf;fg;gLjy; (cj;jpNahfj;jnuhUtu;

,Uj;jy;/gbtq;fs;/gyiffisg; nghUj;Jjy; Nghd;wit)

2.2.6 Nrit ngWdu; cwTfis tpUj;jp nra;tjw;fhf jfty;

kw;Wk; njhlu;ghly; njhop;y;El;gj;ij ghtpj;jy;.

(Gs;spfs; 08;)

Public Sector -- 2020 38

cjh- jfty; njhopy;El;gk; ve;jsTf;F ghidapy; cs;sJ? (SMS/e-mail Nghd;wit)

2.3 Nrit ngWdu; kdepiwT (Gs;spfs; 30)

2.3.1 Nrit ngWdu; kdepiwtpid mstPL nra;tjw;fhd

Kiwikfs; ,Uj;jy; (Gs;spfs; 05) NPS gapw;rp epfo;r;rpj;jpl;lq;fspd; kjpg;gPL

elkhLk; Nritfs; gw;wpa kjpg;gPL

epwf;FwpaPl;L mlilfs; gw;wp gupNrhjpg;G

2.3.2 Nrit ngWdu; kdepiwtpid gFg;gha;T nra;jy;.

(Gs;spfs; 05)

Public Sector -- 2020 39

gapw;rp epfo;r;rpfspd; kjpg;gPL- X vdg;gLfpd;w tsg;gfpu;thsiu tpUk;ghik. elkhLk; Nritfs; gw;wpa kjpg;gPL - 100% ck; rpf;fy;fs; jPu;f;fg;gltpy;iy vd;gJ. epwf;FwpaPl;L ml;ilfs; gw;wpa gupNrhjpg;G – fhzp mYty;fSf;fhf te;jtu;fsplk; rptg;G ml;ilfs; mjpfnkd;gJ

Public Sector -- 2020 40

2.3.3 Nkw;gb gFg;gha;tpd; gpd;du; Nrit ngWdu;fspd;

kdepiwtpid tpUj;jp nra;tjw;fhd eltbf;iffis

Nkw;nfhs;sy;. (Gs;spfs; 10)

cjh – 2.3.2 ,d; fPo; Njhd;wpa tplaq;fSf;fhf eltbf;;if vLj;j ,uz;L re;ju;g;gq;fis tpsf;Ff. mjhtJ NritngWdu; kdepiwT Fiwtile;jtplj;J mjid rupnra;a Nkw;nfhz;l eltbf;iffs; gw;wp tpgupf;Ff

2.3.4 Nritfspd; cd;djepiyia Nkk;gLj;Jtjw;fhf ngWkjp

Nru;j;jy;. (Gs;spfs; 10)

cjh- xUehs; Nrit/ elkhLk; Nrit/ appointment system

3. jpl;lkplYk; cgha topKiw mgptpUj;jpAk;; (80)

3.1 jpl;lkply; kw;Wk; cgha Kiwfspd; mgptpUj;jp

(Gs;spfs; 30)

3.1.1 epWtdj;jpy; cgha topKiwj; jpl;lnkhd;W ,Uj;jy;

(Gs;spfs; 05)

rpwpa xU epWtdj;jpyhapd; jha; epWtdj;jpw;fhd cghaKiwj; jpl;lj;jpypUe;J

rpwpa epWtdj;jpw;F Vw;Gila gFjpia RUf;fkhf tpgupf;fTk;

3.1.2 cgha topKiwj; jpl;lj;jpw;fpzq;f tUlhe;j nraw;wpl;lk;

jahupf;fg;gl;bUj;jy;. (Gs;spfs; 10)

cjh- nraw;ghL/Neuk;/gzk;/nghWg;G/nrayhw;Wif Rl;b Nghd;wtw;iw

cs;slf;fpajhf jahupj;jy; Ntz;Lk;.

Public Sector -- 2020 41

3.1.3 Nkw;gb tUlhe;j nraw;wpl;lk; epWtdj;jpw;Fr; nrhe;jkhd jpizf;fsk;

my;yJ mikr;rpd; cghatopKiwj; jpl;lj;jpw;F my;yJ Njrpa

njhiyNehf;fj;jpw;F mikthf ,Uj;jy;. (Gs;spfs; 05)

tUlhe;j jpl;lj;jpd; nraw;ghLfs; kw;Wk; cghaKiw Nehf;fq;fSf;fpilapy;

epyTfpd;w ,ilj;njhlu;gpidf; fhl;Lfpd;w re;ju;g;gq;fis tpgupf;fTk;.

epfo;fyj;jpy; Gupfpd;wit kw;Wk; vjpu;fhy Nehf;fq;fSf;fpilapy; rpwe;j

xj;jpirT fhzg;gly; Ntz;Lk;.

3.1.4 tUlhe;j nraw;wpl;lj;ij epu;khzpf;ifapy; fle;j tUlq;fspd;

juTfisAk; jfty;fisAk; kPsha;T nra;jYk; ghtidAk;.

(Gs;spfs; 05)

Public Sector -- 2020 42

tUlhe;j nraw;ghl;Lj; jpl;lj;jpw;fhd %yq;fs; - %nyhghaj; jpl;lk;> fle;j Mz;Lfspd; Kd;Ndw;w kPsha;T mwpf;iffs;> cau; Kfhikj;Jtj;jpd; topfhl;ly;> gjtpazp rpe;jidf; fpswy; mt;tpjkhf jpl;lj;ij cUthf;fpa tpjk;gw;wp tpgupf;fTk;.

Public Sector -- 2020 43

3.1.5 jpl;lkplypd;NghJ midj;Jj; jug;gpduJk; gq;fspg;gpidg;

ngw;Wf;nfhs;sy;. (Gs;spfs; 05)

cjh - NPS jpl;lj;ij jahupf;ifapy; Nkw;ghu;it epWtdq;fspypUe;J> NritngWdu;fsplkpUe;J> cw;gj;jpj;jpwd; eLtu; rigaplkpUe;J> toq;fyhsu;fsplkpUe;J> gjtpazpaplkpUe;J khj;jpukd;wp Chambers/Unions Nghd;wit %ykhfTk; mtrpag;ghl;bd;Ngupy; jfty;fisg; ngw;Wf;nfhs;s ,aYk;. ,t;tpjkhf gq;fspg;gpid ngw;Wf;nfhz;l tpjj;ij vOJf.

Public Sector -- 2020 44

3.2. jpl;lq;fis mKyhf;fy; (Gs;spfs; 50)

3.2.1 cgha topKiwj; jpl;lj;ij / epWtdj;jpd; nraw;wpl;lj;ij

epWtdj;jpd; jug;gpdu;fSf;F mwptpj;jy;. (Gs;spfs; 05)

cjh - Gj;jfnkd;wtifapy;/,izaj;jsk;/r%f tiyj;jsq;fs;

ntg;jsq;fs;/tu;j;jkdp mwptpj;jy; (mtrpakhd xUrpy re;ju;g;gq;fspy;)

3.2.2 cgha topKiwj; jpl;lj;jpw;fpzq;f jahupj;j tUlhe;j nraw;wpl;lj;jpw;F mikthf xt;nthU gpupTfs; kw;Wk; cj;jpNahfj;ju;fSf;Fk; nghWg;gpidf; ifaspj;jYk; Nkw;ghu;it nra;jYk;. (Gs;spfs; 5) cjh - rupahd khjpupf;fpzq;f nraw;ghLfs; Nkw;nfhs;sg;gl;Ls;sdth? ,q;F nghWg;GfSf;fpzq;f my;yJ jdpahs; kl;lj;jpy; ngw;Wf;nfhLf;fyhk;. NkYk; rk;ge;jg;gl;l gpupTfs;/ Ms; %ykhf mJ <Nlw;wg;gLtij gupNrhjpg;gjw;fhd Ntiyj;jpl;lj;j tpgupf;fTk;.

Public Sector -- 2020 45

3.2.3 tUlhe;j nraw;wpl;lj;ij cupa fhyg;gFjpf;fpzq;f mKyhf;Fjy;.

(Gs;spfs; 10)

3.2.4 cgha topKiw> gpupTfs; kw;Wk; jdpahs; kl;lj;jpy; cw;gj;jpj;jpwd;

mstPLfs; epyTjy;. (mbg;gil nrayhw;Wif Rl;bfis ,dq;fhzy;) elg;G

epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

2018 kw;Wk; 2019 Mk; Mz;Lfspd; tUlhe;j nraw;ghl;Lj; jpl;lk; cupa fhyg;gFjpf;fpzq;f <NlWjy;/ <Nlwhik gw;wp tpgupf;fTk;. mjd; Kd;Ndw;wj;jpw;fpzq;f Gs;spfs; toq;fg;gLk;.

• epWtdj;jpw;fhd KPI ,dq;fhzg;gl;Ls;sd.

• ,izahd ,uz;L eWtdq;fs; xg;gPl;bd;NghJ Kf;fpakhditahFk;.

cghaKiw

• gpupTfSf;fpzq;f KPI toq;fg;gl;Ls;sd.

• nraw;ghq;fpw;fpzq;f ,yf;Ffs; toq;fg;gl;Ls;sd. gpupTfs;

• jdpahs; kl;lj;jpy; ,yf;Ffs; toq;fg;gl;Ls;sd.

• Mit gw;wpa rpwe;j Gupe;Jzu;T cz;L. jdpahs;

Public Sector -- 2020 46

3.2.5 Nkw;gb mstPLfis mstpLtjw;fhd Kiwikfs; ,Uj;jy;.

(mstpLfpd;w tpjk;> fhy ,ilntsp>mstpLjy; rk;ge;jkhd nghWg;G)

(Gs;spfs; 05)

%tpjkhf ,yf;Ffs; mstPL nra;ag;gLtJ ehshe;jk; / thuhe;jk; / khjhe;jk; / fhyhz;LuPjpahf/ miuahz;LuPjpahf/ tUlhe;j vd;gJ

mjw;fhd juTfisAk; jfty;fisAk; ngw;Wf;nfhs;s /

Fwpj;Jf;nfhs;tjw;fhd Kiwapanyhd;W ,Uj;jy;.

Public Sector -- 2020 47

3.2.6 Nghf;Ffis ,dq;fhZjYk; jPu;Tfisf; nfhLj;jYk;. (Gs;spfs; 10)

3.2.7 Njitg;ghl;bd; Ngupy; NtWjpl;lnkhd;iw mKyhf;f Ntz;b Neupl;lhy;

,Uf;fpd;w jpl;lj;ij jpUj;jpaikj;jy;. (Gs;spfs; 05)

%tpjkhf ,yf;Ffis miltJ rpukkhd re;ju;g;gq;fspy; mjid rupnra;a Nkw;nfhz;l Kaw;rpfis tpgupf;fTk;. jpU X Kjy; MW khjq;fspy; jdJ ,yf;Ffis mile;Js;shu;. mjid rupnra;Jnfhz;l tpjj;ij tpgupf;Ff.

ABC gpupT %d;whtJ fhyhz;Lld; njhlu;Gila KPI fis milatpy;iy. mjid ,dq;fz;lgpd;du; gupfhuq;fs; gpuNahfpf;fg;gl;ld.

epjpNaw;ghLfspd; gw;whf;Fiw> tsq;fs; rhu;e;j rpf;fy;fs;> ,aw;if mdu;j;jq;fs; Nghd;wit fhuzkhf jpl;lj;ij khw;wpaikf;fNtz;b Neupyhk;. Mt;thW nra;j jUzq;fs; kw;Wk; mjw;fhd fhuzq;fs; kw;Wk; Nkw;nfhz;l khw;wj;ij Fwpg;gpLf.

Public Sector -- 2020 48

4. kdpjtsk; 160

4.1kdpjts Kfhikj;J

tk; (Gs;spfs;

50)

4.2.gjtpazp

fw;ifAk; mgptpUj;jpA

k;

(Gs;spfs; 30)

4.3. gjtpazpap

d; gq;Nfw;Gk; eyd;fSk; (Gs;spfs;

50)

4.4. gjtpazp

nrayhw;WifAk;

mq;fPfupg;Gk;කාර(Gs;spf

s; 30

Public Sector -- 2020 49

1.1 xt;nthU gjtpf;Fk; / gzpf;Fk; Vw;Gila jdpg;gl;l jpwd;fis ,dq;fhzy;.

(Gs;spfs; 05)

cjh - epWtdj;jpw;F /gjtpf;F Vw;Gila Ml;fis ,dq;fhzy;

Nkw;nfhs;sg;gl;Ls;sjh?

1.2 gjtpazpapd; Mw;wy;fs;> jpwikfs;> gilg;ghw;wy; kw;Wk; jpwd;fis

,dq;fz;L rk;ge;jg;gl;l gzpfspy; <LgLj;jy;.

(Gs;spfs; 10)

4.1.1 ,d;gb mtrpakhd jpwd;fs; ,dq;fhzg;gl;Ls;sd. me;j

jpwd;fisf;nfhz;l gjtpazpapsiu ,dq;fhz;gJ mLj;jfl;l

eltbf;ifahFk;.

1.3 epWtdj;jpw;fhd Kiwahd kdpjts mgptpUj;jp jpl;lnkhd;W ,Uj;jy;.

(Gs;spfs; 05)

cjh -Nritfspd; mtrpag;ghl;bd; Ngupy; gjtpazpia tYT+l;Ltjw;fhd Kiwapay; Kd;du; Fwpg;gpl;l “rPuhf;fy;” ,w;fhd / ,ilntspia epug;Gtjw;fhf nra;aNtz;batw;iwj; jpl;lkpLk;. Kd;tupir epWtdq;fspy; ,e;j HRD jpl;lk; vjpu;ghu;f;fg;gLfpd;wJ.

Public Sector -- 2020 50

4.1.4 mj; jpl;lkhdJ epWtdj;jpd; mtrpag;ghLfis (ePz;lfhy

kw;Wk; FWq;fhy ,yf;fhff;nfhz;L jahupf;fg;gl;bUj;jy;.

(Gs;spfs; 05) – cghaKiwj; jpl;lj;jpw;Fk; kdpjts mgptpUj;jpf;fk; ,ilapyhd njhlu;G vt;thwhdjhf mikAk;?

FWq;fhyuPjpahf Njhd;Wfpd;w mtrpag;ghLfSf;fhd gapw;rpaspj;jy;fs; cs;sd.

4.1.5 mj; jpl;lkhdJ jdpahs; mgptpUj;jpia

,yf;fhff;nfhz;L jahupf;fg;gl;bUj;jy;. (Gs;spfs; 05)

gjtpazpiar; Nru;e;jtu;fSf;Fk; jkJ Kd;Ndw;wj;jpw;fhf tha;g;GfSk; gapw;rpAk; fpilj;jy; - Mq;fpy nkhop kw;Wk; cau;fy;tp tha;g;Gfs;

Public Sector -- 2020 51

4.2 gjtpazp fw;wy; kw;Wk; mgptpUj;jp

(Gs;spfs; 30)

4.2.1 epWtdj;jpd; xl;Lnkhj;j cw;gj;jpj;jpwid Nkk;gLj;Jtjw;fhf gjtpazpf;F cw;gj;jpj;jpwd; tpla Kiwikfs;> Nfhl;ghLfs;> vz;zf;fUf;fs; kw;Wk; mDgtq;fis ngw;Wf;nfhLj;jy;. (Gs;spfs; 10)

cw;gj;jpj;jpwd; kw;Wk; cau;fy;tp vz;zf;fUf;fs; gw;wpa Nfhl;ghl;LuPjpahd kw;Wk; gpuNahfg; gapw;rp toq;Fjy;.

mtw;iwg; gl;baypLf. (5S,Productivity,GP,Kaizen, Lean,KM,BSC,TPM,TQM)

4.2.2 gjtpazpf;F mtrpakhdJk; tplaj; Jiwrhu;e;jJkhd gapw;rpia

mspj;jy;. (Gs;spfs; 10)

jhgdQ;rhu; mYty;fs;> fzf;fPl;Lg; gapw;rp> fzpdp……

itj;jparhiyapy;/ nghypR epiyankhd;wpy; / gpuNjr rignahd;wpy; Ngd;E jkJ tplaj;Jiwf;F mtrpakhd gapw;rpfs; khwf;$Lk;.

Public Sector -- 2020 52

4.2.3 gjtpazpapdu; gapw;rp ngWfpd;w kzpj;jpahyk; kw;Wk;

nryTfs; njhlHghd epfo;fhy epiyikapd; gFg;gha;T.

(Gs;spfs; 10)

2018 kw;Wk; 2019 Mk; Mz;Lfspy; toq;fpa gapw;rpfs;> mjd; tpguq;fs; kw;Wk; kzpj;jpahyq;fs; / ehl;fspd; vz;zpf;ifia ml;ltizahf fhl;Lf.

Public Sector -- 2020 53

3. gjtpazpapd; gq;Nfw;Gk; eyNdhk;gYk;

(Gs;spfs; 60)

4.3.1 epWtdj;jpd; Nehf;fq;fis milAk;NghJ jdpahs;>

FOf;fs; kw;Wk; gpupTfs; vd;wtifapy; gq;fspg;gpid

ngw;Wf;nfhs;sy;. (Gs;spfs; 10) cjh – Copau;nraw;wpl;lfs;> jutl;l Kd;nkhopTfs;> jutl;lq;fs;

fUj;jpl;lk;

4.3.2 epWtdj;jpd; ngsjPf kw;Wk; kdpjtsq;fspd; ghJfhg;G

(Safety) fUjp eltbf;if Nkw;nfhs;sy;. (Gs;spfs; 05)

cjh- gz;lq;fs; kw;Wk; cgfuzq;fspd; ghJfhg;G gw;wp fuprid nfhs;sy; kw;Wk; mjd; ghJfhg;G njhlu;gpy; ftdk; nrYj;Jjy;.

cjh – mYtyf tsT mehtrpakhd kpd; fk;gpfspd;wp fhzg;gly;> Mgj;jhd mlq;fis ,dq;fhzy; (Tiger Marks),

Public Sector -- 2020 54

4.3.3 epWtdj;jpy;; jukhdNtiyr; Rw;whliy NgzptUjy;. (Gs;spfs; 10)

4.3.4 gjtpazpapd; rhjfkhd MNuhf;fpa epiyf;fhf eltbf;if vLj;jy;.

(Gs;spfs; 10)

Ml;fspd; RfhjhuKk; ghJfhg;Gk; ( Jg;guNtw;ghl;L trjpfs;/Rj;jkhd FbePu; Nghd;wit/Jha;ikahd fhw;Nwhl;lk;)

4.3.5 gjtpazpf;F eyNdhk;gy; trjpfis toq;Fjy;> mtw;iw

tpUj;jpnra;jy; kw;Wk; NgzptUjy;. (Gs;spfs; 10

cjh -5S mKyhf;fy;> fhw;Nwhl;l trjp> ,aw;if jhtuq;fs; mikj;jy;)

cjh- eyd;Gupr; rq;fnkhd;W ,Uj;jy; kw;Wk; mjd; nraw;ghLfs;

gpw eyd;Gup mYty;fs; ……. mj;jifa eltbf;iffis vOjpf; fhl;Lf.

Public Sector -- 2020 55

4.3.6 gjtpazpf;F kdmOj;j Kfhikj;Jtk; (Stress

Management), ed;epiy (Wellbeing) kw;Wk; fyhr;rhu epfo;r;rpj;

jpl;lq;fis mKyhf;Fjy;. (Gs;spfs; 10) cjh – kdmOj;j Kfhikj;Jt epfo;r;rpj;jpl;lq;fs; /FOr; nraw;ghLfs; /rka /fyhru epfo;r;rpj;jpl;lq;fis mKyhf;Fjy;.......... mj;jifa nraw;ghLfis vOjpf; fhl;Lf.

4.3.7 Copau; kdf;Fiwfisj; jPu;g;gjw;fhd nghwpKiw

xd;W ,Uj;jy; (Gs;spfs; 05)

cjh – nghWg;Gf; $wNtz;ba kw;Wk; mjw;fhd eltbf;iffis Nkw;nfhs;fpd;w gjtpepiy my;yJ NtW cj;jpNahfj;jnuhUtu; ,Uj;jy;

Public Sector -- 2020 56

4.4 gjtpazp nrayhw;wYk; mq;fPfupj;jYk; (Gs;spfs; 40)

4.4.1 gjtpazp nrayhw;wy;fis mstPL nra;tjw;fhd

Mf;fG+u;tkhd Kiwikfs; ,Uj;jy;.

4.4.1.1. gpupT thupahf nrayhw;Wifia mstpLfpd;w

Kiwikfs; ,Uj;jy;. (Gs;sp;fs; 10)

cjh – Kiwrhu;e;j jpl;lnkhd;W cs;sjh? mjd; %yg;gpukhzq;fs; ahit? kpfr;rpwe;j gpupT my;yJ epfo;r;rpj;jpl;lk; / fUj;jpl;lj;ij njupT nra;tjw;fhd %yg;gpukhzq;fis tpgupf;fTk;.

4.4.1.2. jdpahSf;fpzq;f nrayhw;Wifia mstpLtjw;fhd Kiwikfs;

,Uj;jy;. (Gs;spfs; 10)

kpfr;rpwe;j Copaiu njupTnra;tjw;fhd %yg;gpukhzq;fis tpgupf;fT

Public Sector -- 2020 57

4.4.2. epWtdj;jpd; cw;gj;jpj;jpwid cau;j;Jtjw;fhf gjtpazp ey;fpa gq;fspg;gpid

ghuhl;Ltjw;fhd Kiwikfs; ,Uj;jy;.

4.4.2.1. gpupT thupahf nrayhw;wiy kjpg;gPL nra;fpd;w Kiwikfs; ,Uj;jy;.

(Gs;spfs; 05)

cjh – Copau; nraYhf;Ftpg;Gj; jpl;lq;fs;

4.4.2.2. Ml;fSf;fpzq;f nrayhw;Wifia kjpg;gPLnra;fpd;w Kiwikfs; ,Uj;jy;.

(Gs;spfs; 05)

cjh – gjtpazpia nraYhf;Ftpg;gjw;fhf Kiwapay;fia jahupj;jy;. cjh- khjj;jpd; kpfr;rpwe;j Copaiu njupTnra;jy; .

%yg;gpukhzq;fs; vd;wtifapy; tUif> tUlhe;j nraw;ghl;Lj; jpl;lj;jpd; ,yf;Ffis mile;jpUj;jy;> ntspthup Nrittoq;Fdu;fSldhd rpwe;j cwTfs;> flikAld; njhlu;Gila mwptpid $u;ikahf;fpf;nfhs;sy;. Nghd;wit

Public Sector -- 2020 58

4.4.3 gjtpazp kdepiwtpid kjpg;gPL nra;tjw;fhd Kiwikfs;

,Uj;jy;.

(Gs;spfs; 05)

cjh - miuahz;LuPjpahf/tUlhe;juPjpahf kdepiwT gw;wpa kjpg;gha;tpid

Nkw;nfhs;sy; (tha;nkhopuPjpahf my;yJ vOj;jpy; ) kw;Wk; mjw;fhd njhlu;

eltbf;iffis Nkw;nfhs;sy;. (ARR- After Action Review)

4.4.4 gjtpazp nraYhf;Ftpg;G Kiwikfs; ,Uj;jy;.

(Gs;spfs; 05)

cjh – cs;ehl;L /ntspehl;L gapw;rp tha;g;Gfs;> epjprhu; kjpg;gPL> ghuhl;Lr; rhd;wpjo;fis toq;Fjy;

5.1. nraw;ghq;F Kfhikj;Jtk; (Gs;spfs; 70)

5.2. Gj;JUthf;fk; (Gs;spfs; 60)

5.3. toq;fy; Kfhikj;Jtk; (Gs;spfs; 30)

Public Sector -- 2020 59

5.1.1. epWtdj;jpd; Nehf;fq; fis epiwNtw;wpf; nfhs;sj; Jiz Gupfpd;w Kf;fpakhd nraw;ghLfs; kw;Wk; cjtpr; nraw;ghLfis ,dq;fhzy;. ( Core Functions & Supportive Function) (Gs;spfs; 10) cjh – itj;jpariynadpy; Nehahspfis ftdpj;jy; (core function ) mj;Jld; epu;thfk; kw;Wk; xsljq;fs; nfhs;tdT (supportive function)

cjh - NPS vdg;gLfpd;w gapw;rp> Nkk;ghl;L> fUj;jpl;lq;fs; (core function ) mj;Jld; epu;thfk; kw;Wk; thfdg; guhkupg;G> toq;fy;> fsQ;rpak;> Mtzf; fhg;gfk; (supportive function)

5.1.2. epWtdj;jpd; xt; Nthu; mq;fj;jtUf;Fk; njhopy; tpgunkhd;W (Job Description) toq;fg;;gLjy;. (Gs;spfs; 05)

,e;j njhopy; tpguk; toq;fg;gl;Ls;snjd;gJ / ,y;iy vd;gijf; Fwpg;gpLf. Public Sector -- 2020 60

5.1.3 epWtdj;jpd; midj;Jf; flikfs; gw;wpAk; vOj;jpyhd njspTgLj;jy;fs; (Work Manual) , nra;Kiwahf;fy; Nfhit (Process Manual) jahupj;J mq;fj;jtu;fspd; ghtidf;F vLj;jy;. (Gs;spfs; 15)

cjh- xOf;F Fwpg;Gfs; %ykhf /Ntiy mwpTWj;jy;fs; ,Uj;jy;

mt;thwhd Nfhitnahd;W jahupf;fg;gl;bUj;jy; ghtpg;gjpyhd trjpia tpgupf;fTk;.

5.1.4. epWtdj;jpd; xl;Lnkhj;j cw;gj;jpj;jpwid cau;j;Jtjw;fhf kl;Lg;gLj;jg;gl;l tsq;fis Kfhik nra;tjw;F mtrpakhd topKiwfis Nkw;nfhs;sy;.

(Gs;spfs; 15)

cjh- Fwpg;ghf epjp> ngsjPf kw;Wk; kdpjtsk; gw;wp fUj;jpw; nfhs;sg;gLk;. mj;jifa re;jug;gq;fs; gwp ,uz;L cjhuzq;fs; tPjk; jUf. ( thfdg; gw;whf;Fiw – epjpNaw;ghL FiwT – fpuhk mYtyu;fs; FiwT

Public Sector -- 2020 61

5.1.5 epWtdj;jpd; Nrit cd;dj epiyia cau;j;Jtjw;fhd Kiwapay;fs;. 5.1.5.1 jfty; njhopy;El;gj;ij gpuNahfpj;jy; - e-productivity (2.2.6 ,y; Fwpg;gpl;l tplaq;fSf; F Nkyjpfkhf) (Gs;spfs; 15) cjh- juT Kiwikfs;> nkd;nghUs;fis mwpKfQ;nra;jy; (fsQ;rpak; /Mtzf; fhg;gfk; kw;Wk; gpw nraw;ghq;FfSf;fhf),NPS (E-Breeze System) 5.1.5.2 NtW Kiwapay;fs; (nraw;ghq;fpid vspjhf;Fjy; Nghd;wit) (Gs;spfs; 10) cjh- IT my;yhj

E – Eliminate ( cjh – Ntiy gbKiwfis ePf;Fjy;) C – Combine (cjh- rpy gbKiwfis Nru;j;jy;) R – Rearrange (cjh – kPz;Lk; jahupj;jy;) S – Simplify (cjh – vspikfhf;Fjy; { gbtq;fs; Nghd;wit})

Public Sector -- 2020 62

5.2.1. epWtdj;jpdhy; gilg;ghw;wy; kw;Wk; Gj;JUthf;fk;

(Creativity and Innovation) mwpKfQ; nra;jy;. (Gs;spfs; 05) cjh – Nrit toq;fiy kpfTk; jukhdjhf ngw;Wf;nfhLg;gjw;fhf epWtdj;jpd; nraw;ghq;Ffis vspikahf;Ftjw;fhf gilg;ghw;wy;kpf;f Kiwapay;fspd; ghtid cjh- e-business registration, e- office management system .

,jd;NghJ toq;Fk; Nritapd; Gj;jk;Gjpa jd;ik> trjpahf eilKiwr;rhj;jpakhdtifapy; ,af;f ,aYfpd;wik> nghJkf;fSf;F fpilf;fpd;w Nritapd; tpidj;jpwd; kw;Wk; gaDWjp tpUj;jpailjy; gw;wp ftdk; nrYj;j Ntz;Lk;.

,t;tpjkhf gilg;ghw;wy; kw;Wk; Gj;JUthf;fj;ij (Creativity and Innovation) mwpKfQ;nra;a gytw;iwr; nra;ayhk;. Gjtpazpia Mw;Wg;gLj;jpatpjk; kw;wk; Rw;whliy mikj;jtpjk; gw;wp tpgupf;fTk;.

Public Sector -- 2020 63

5.2.2 epWtdj;jpd; xt;nthU gpuptpYk; xt;nthU nraw;ghq;fpYk; gad;tpisT kw;Wk; xl;Lnkhj;jkhd tifapy; cw;gj;jpj;jpwid Nkk;gLj;Jtjw;fhf gjtpazpapd; Kd;nkhopTfisAk; fUj;Jf;fisAk; ngw;Wf; nfhs;tjw;fhd Kiwapanyhd;W

(Staff Suggestions Scheme) epyTjy;. (Gs;spfs; 05)

cjh – Copau; Kd;nkhopTj; jpl;lk; gw;wpa KOikahd tpguj;ij jUf.

Public Sector -- 2020 64

5.2.3 Nkw;gb Kd;nkhopTfis mKyhf;Ftjw;fhd Kiwapanyhd;W epyTjy;. (Gs;spfs; 10) cjh –

kpfr;rpwe;j 05 Copau; Kd;nkhopTfis nfhLf;fg;gl;Ls;s khjpupg; gbtj;jpw;fpzq;f rku;g;gpf;fTk;.

5.2.4. epWtdj;jpy; mKyhf;Ftjw;fhd junkhd;wpy; FWf;F gjtpazp FOf;fs; gzpNkk;ghl;L tl;lq;fis epWTjy;.

(Gs;spfs; 05);

ju tl;lq;fspd; vz;zpf;if> gpupTf;fpzq;f tl;lq;fspd; guk;gy;> tl;lf; $l;lq;fis Kiwg;gb elj;Jjy; Nghd;wtw;iw tpgupf;fTk;. rpwpa FOf;fspd; Ntiyfs; gw;wpAk; tpgupf;f ,aYk.

Public Sector -- 2020 65

5.2.5. nraw;ghLfspd; tpUj;jpf;fhf jutl;l fUj;jpl; lq;fis Nkw;nfhs;sy; (kpfr; rpwe; j 10 fUj;jpl;lq;fis Fwpg;gp;Lf) (Gs;spfs; 20)

kpfr;rpwe;j 10 jutl;lf; fUj;jpl;lq;fis jug;gl;Ls;s khjpupg; gbtj;jpw;F mikthf rku;g;gpf;fTk;.

5.2.6. gjtpazpapd; Kd;nkhopTfs; fUj;Jf;fs; kw;Wk; jutl;lr; nraw;ghLfis kjpg;gPL nra;tjw;fhd Kiwapanyhd;W ,Uj;jy;. (Gs;spfs; 05) kpfr;rpwe;j Kd;nkhoptpid njupTnra;jy;> kpfr;rpwe;j tl;lk; / tl;lj; jiytu; / mq;fj;jtiu njupTnra;jy;

mjw;fhd xOq;fike;j %yg;gpukhzq;fs; ,Uj;jy;

Public Sector -- 2020 66

5.2.7. gjtpazpapd; gilf;Fe;jpwDs;s fUj;Jf;fisg; gpuNahfpj;J epWtdj;jpy; GJj;jd;ikia Nkw;nfhs;sy;. (Gs;spfs; 10)

Gj;JUthf;fk; vd;gJ Gjpa my;yJ Kidg;ghfj; njupfpd;w tpUj;jpnra;jy; Nkw;nfhs;sg;gl;l

cw;gj;jpfs; (gz;lq;fs; my;yJ Nritfs;), nraw;gq;Ffs; re;ijg;gLj;jy; Kiwapay;fs; my;yJ

mikg;ghz;ik KiwapayhFk;

mj;jifa re;jug;gq;fSf;fhd Vwf;Fiwa ehd;F cjhuzq;fis vOJf.

Public Sector -- 2020 67

5.3.1. ifapUg;Gf; fl;Lg;ghL> gz;l kjpg;gha;T kw;Wk; epiyahd nrhj;Jf;fs; guhkupg;Gf;fhf epyTfpd;w cs;sf fl;Lg;ghl;L Kiwapay;fs;. (Gs;spfs; 10)

cjh – cupa Neuj;jpy;/cupatifapy; Nkw;nfhs;sy;

epiyahd nrhj;Jf;fspd; guhkupg;Gf;fhf crpjkhd topKiwfs; cs;s tpjk; gw;wp tpgupf;fTk;.

5.3.2. mjd; nghUl;L jfty; njhlu;ghly; njhopy;El;g (ICT) ghtid. (Gs;spfs; 10) cjh - Data base , Computer Programs ghtpj;jy;

5.3.3. cupa Neuj;jpy; jpl;ltl;lkhd juk; nfhz;ljhf toq;fy; nraw;ghLfis Nkw;nfhs;s mtrpakhd eltbf;iffis Nkw;nfhs;sy;. (Gs;spfs; 10) cupa Neuk; kw;Wk; juj;ijg; Ngzptu Nkw;nfhz;l xUrpy Kaw;rpfis fhl;Lf.

Public Sector -- 2020 68

..

• mwpT Kfhikj;Jtk; (Gs;spfs; 40)

6.1.

• mYtyf Kfhikj;Jtj;jpw;fhd juTfs;> jfty;fs; kw;Wk; mwpT (Gs;spfs; 40) 6.2

Public Sector -- 2020 69

6.1.1. epWtdj;jpd; gjtpazp nfhz;Ls;s mwpitAk; Mw;wy;fisAk; jPu;khdk; Nkw;nfhs;Sk; NghJ ghtpf;fj;jf;f tifapy; Kiwikfis /Kiwapay;fis jahupj;jy;. (Gs;spfs; 10) Share Folders ,Data Bases ,Knowledge Forums, Knowledge Hunting ,Knowledge Portal

6.1.2. mwpT kw;Wk; jpwd;fis cs;slf;fpa jfty; Kiwikia cupa tifapy; ,w;iwg;gLj;JjYk; mtw;iwg; ghtpj;jYk;. (10 Gs;spfs;) (ලකුණු 10)

nghWg;Gfis ifaspj;jy;

nraw;ghl;Lj; jpl;lk;

Nkw;ghu;it Public Sector -- 2020 70

6.1.3 gjtpazpaplKs;s mwpitAk; ngw;Wf;nfhs;fpd;w mwpitAk; cj;jpNahfj;ju;fSf;fpilapy; gupkhw;wpf; nfhs;tjw;fhd Kiwapy;fs; fhzg;gLjy;. (Gs;spfs 10;)

Demonstration , Dissemination , gjtpazpf; $l;lq;fs> tpupTiufs;> Annual Bulletin /tplaj;Jiwrhu;e;j Ehy;fis ntspapLjy;,Video

6.1.4. epWtdj;jpy; mwpT Kfhikj;Jtj;jpw;fhd epfo;r;rpj;jpl;lq;fis / fUj;jpl;lq;fis

mKyhf;Fjy;. (Gs;spfs; 10) mwpT Kfhikj;Jtk; gw;wpa gapw;rp epfo;r;rpj; jpl;lq;fis elj;Jjy;

tpNrl fUj;jpl;lkhf mKyhf;Fjy;

tplaj;JiwkPJ tpUg;gk; Vw;gl eltbf;if vLj;jy; - tplaj;Jiw gw;wpa gpuRuq;fs; / fhnzhspfs;

Public Sector -- 2020 71

6.2.1. mYtyf Kfhikj;Jtj;jpd; NghJ md;whl gzpfspy; <Lgl juTfisAk; jfty;fisAk; ghtpj;jy;. (Gs;spfs; 10)

mj;jifa 2 re;ju;g;gq;fis tpgupf;fTk;.

cjh – jPtlq;fpYk; tpahgpj;Js;s cw;gj;jpj;jpwd; mgptpUj;jp vj;jpNahfj;ju;fspd; ,w;iwg;gLj;jpa juT Kiwikia rhu;e;jjhf ,lkhw;w gzpfis vspjhf;fpnfhs;sy;.

Public Sector -- 2020 72

6.2.2. juTfs; kw;Wk; jfty;fspd; cz;ikj;jd;ik / nry;YgbahFk; jd;ik /ek;gfj;jd;ik / VNfhgpj;j jd;ikia cWjp nra;J nfhs;sy;. (Gs;spfs; 05) gpd;tUk; Kiwapay;fisg; ghtpf;fyhk;. mtw;iw

tpgupf;fTk;.

- Nghf;Ffspd; fw;if

- FWf;Fg; gupNrhjid

- epiyag; gupNrhjid/ mtjhdpg;G

- Kd;Ndw;w mwpf;iffs;

- Kiwhad Nkw;ghu;it

Public Sector -- 2020 73

6.2.3. juTfs; kw;Wk; jfty;fspd; ghJfhg;G njhlu; gpy; nrayhw;Wjy;. (Gs;spfs; 05) flTr; nrhy;(Password/ Backups) ghJfhg;G Vw;ghLfis nra;jy;/ nghWg;Gfis jpl;ltl;lkhf xg;gilj;jy;/ Kiwahd Nkw;ghu;it

6.2.4 cs;sf kl;lf; FwpaPl;lhf;fk; (Internal Benchmarking) kw;Wk; cd;djkhd eltbf;if Kiwfs; (Best Practice) gupkhw;wk;. (Gs;spfs; 10) - xU cj;jpNahfj;jupd; cd;djkhd mDgtj;ij gpwUld; gupkhw;wpf;nfhs;sy; -Nkw;gb cd;djkhd mDgtj;ij Mtzg;gLj;jy;. - VNjDk; Nritia <Nlw;w xNu njhFjpiar; Nru;e;j cj;jpNahfj;ju;fs; vLf;fpd;w fhyk; gw;wpf; ftdj;jpy; nfhz;L rpfr;rpwe;j topKiwia cUthf;Fjy;. (cjh – fpuhk mYtyupd; Nrit)

Public Sector -- 2020 74

6.2.5. ntspthup kl;lf; FwpaPl;lhf;fk; (External

Benchmarking) kw;Wk; cd;djkhd

eltbf;if Kiwfs; (Best Practice) gupkhw;wk;. (Gs;spfs; 10)

ntspepWtdq;fs;/ jdpahu; JiwapaduplkpUe;J ePq;fs; ngw;Wf;nfhz;l jiyrpwe;j mDgtq;fis epWtdk; xj;jpirT nra;Js;s tpjj;ij tpgupf;fTk;.( 2 re;ju;g;gq;fis fhl;Ljy; NghJkhdJ)

Public Sector -- 2020 75

Organizational

Results

Financial

People/

Learning

& Growth

People

Process

Public Sector -- 2020 76

7.1.1. Nrit myFfspd; vz;zpf;ifapd; / NritngWdu; vz;zpf;ifapd; elg;G epiyikAk; rhjfkhd Nghf;FfSk;. (Gs;spfs; 30)

NPS Hospital

No of participant for the training programs Income earning from training programs No of families involve with Community Productivity No of GP Cell registered No of Applicants for NPA

No of OPD patients No of Clinic No of surgeries No of new treatments

Public Sector -- 2020 77

7.1.2. Nritfspd; juk; mjpfupj;jypd; epfo;fhy epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 15) (mstplf;$lb Fwpfhl;bfSld; Nghf;fpd; rhjf jd;ikapidf; fhl;Ljy; Ntz;Lk;)

7.1.3. NritngWdu;fspd; gpujpgypg;Gfspd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 15) cjh – ghtidahsu; Kiwg;ghLfspd; Nghf;F – Rl;bfSld; fle;j 3 Mz;Lfspy; xg;gpl;L 5 tplaq;fis Fwpg;gpLf.

Public Sector -- 2020 78

Nritfspd; jd;ik mstPl;L Fwpfhl;b Kd;Ndw;w tpisT Mf;fKiwahd Nghf;F 1.

7.2.1. epjprhu; fpuaj;jpd; elg; G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 15)

epWtdj;jpw;F fpilj;j epjpNaw;ghLfs; cupa fhyj;jpw;fpzq;f <LgLj;jg;gLjiy tpgupf;fTk;.

- epjpNaw;ghLfs; vQ;;rpdth?

- rk;ge;jg;gl;l fhyg;gFjpf;Fs; mila ,aYkhapw;wh/ rpukkhdjhf mike;jjh?

7.2.2. nghJg; gzpfs; fpuaj;jpd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 15)

Public Sector -- 2020 79

7.2.3. epjprhu; tsq;fis gaDwjpkpf;f tifapy; <LgLj;Jtjd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 20)

- ,q;F 5.1.4 ,d; fPo; tpgupf;fg;gl;l nraw;ghLfs; fhuzkhf fpilj;j ngWNgWfSf;fhf Gs;spfs; toq;fg;gLk;.

- NkYk; Nritf;$W xd;Wf;fhf nrythfpd;w gzj;njhif Fiwtile;Js;sjh ?

Public Sector -- 2020 80

,q;F xt;nthU nraw;ghl;bYk; milag;gl;l ngWNgWfs; fle;j fhyq;fSld; xg;gpl;L Fwpfhl;bfs; %ykhf toq;fg;glNtz;Lk;.

tsq;fspd;

ghtid

mstPl;L

Fwpfhl;b

Kd;Ndw;w tpisT Mf;fKiwahd

Nghf;F 1.

7.3.1 milag; ngw;w ,yf;Ffs; kw;Wk; Kd;Ndw;wj;jpdJ ngWNgWfSk; Mf;fKiwahd Nghf;FfSk; (Gs;spfs; 10)

- gjtpazp mq;fj;jtu; xt;nthUtUk; ifaspj;j ,yf;Ffspy;

2018/2019 Mk; Mz;by; ve;jsTf;F mile;jdnud;gij tpgupf;fTk;.

- Nkw;gb ,yf;Ffis miljy; fle;j %d;W tUlq;fspy; Kd;Ndw;wkile;Js;sjh?

Public Sector -- 2020 81

,yf;Ffs; mstPl;L

Fwpfhl;b

Kd;Ndw;w tpisT Mf;fKiwahd

Nghf;F 1.

7.3.2. epWtd njhlHghly; nray;Kiw Kd;Ndw;wj;jpd; ngWNgWfSk; Mf;fKiwahd Nghf;FfSk; (Gs;spfs; 05)

,jd;NghJ fzpauPjpahd tplaj;ijg; ghu;f;fpYk; juuPjpahd tplak; Muhag;gLk;.

,t;tpjkhf njhlu;ghly; Kd;Ndwpajhy; Kuz;ghLfs; Fiwtiljy;> FONtiyfs; Kd;Ndw;wkiljy;> Fk;gyhf gpupAk; epiy Fiwtile;jik> nghJNtiyfspd;NghJ cr;r mstpyhd gq;fspg;G fpilj;jy; Nghd;w juuPjpahd gz;Gfs; mtjhdpf;fg;gLk;.

Public Sector -- 2020 82

7.3.4 gapw;rp epfo;r;rpj;jpl;lq;fspd; gpd;du; epWtdk; ngw;w ngWNgWfspd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 05) fle;j fhyg;gFjpapy; gjtpazp kdepiwT mjpfupj;j tpjk;

juuPjpahd fzpauPjpahd

(epfo;Tfs; uPjpahf) (mstPLfs; uPjpahf)

Public Sector -- 2020 83

7.3.5. gjtpazp kdepiwT gw;wpa elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

Public Sector -- 2020 84

nraw;ghL Fwpfhl;b jPHf;fg;gl;l gpur;rid jw;Nghja Nghf;F

1

7.3.6. gjtpazp kjpg;gPL kw;Wk; mq;fPfhuk; gw;wpa elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

kjpg;gplg;gl;l

tpilak;

Fwpfhl;b rhjfkhd tpisT jw;Nghja Nghf;F tpisT

1

2

7.3.7. FOr; nraw;ghLfs; Clhf ngw;Wf;nfhz;l ngWNgWfspd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

Public Sector -- 2020 85

jutisa nraw;ghL

Nkw;nfhs;sg;gl;l

fUj;jpl;lq;fspd;

vz;zpf;if

fUj;jpl;lq;fs;

2018-2019

epWtdj;jpd; gy gpur;ridfs;

jPHf;fg;gl;Ls;sJ.

CopaHfSf;fpilapy;

xw;Wik mjpfupj;Js;sJ.

mYtyf kuf;fwp Njhl;lk;

mikj;jy;

fzpg;gPl;L Gs;spfs; ,aw;if Kiwapy;

gapuplg;gl;l

kuf;fwpfs; ngw

Kbjy;

tPLfspYk; kuf;fwp

Njhl;lq;fs;

Muk;gpf;fg;l;Ls;sd

-Gjtpazpapd; elj;ijAk; elj;ijrhu; khw;wKk; -NfhshWfs; Fiwtiljy;. -Gjpa epfo;r;rpj;jpl;lq;fs; / fUj;jpl;lq;fis mwpKfQ;nra;jy;.

7.4.1. jfty; kw;Wk; njhlu;ghly; njhopy;El;gj;jpd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

Public Sector -- 2020 86

njhlHghly;

njhopy; El;gk;

gad;ghL mstPl;L

Fwpfhl;b

Kd;Ndw;w tpisT Mf;fKiwahd

Nghf;F 1.

7.4.2. mYtyf Kfhikj;Jt eltbf;iffspd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

cs;sf Kfhikj;Jtg; gzpfis Kd;Ndw;wpajhy; fpilj;j ngWNgWfis gFg;ghaTk;.

Public Sector -- 2020 87

nghwpKiw Fwpfhl;b Kd;Ndw;w tpisT jw;Nghja Nghf;F

1

2

3.

4

- fzf;fha;T Iatpdhf;fs; Fiwtile;jik

- gpwpnjhU gpuptpdhy; gpwpnjhU gpupTkPJ nra;ag;gLfpd;w Fiw$wy; Fiwtile;jik)

7.4.3. Gj;JUthf;fj;ij eilKiwg;gLj;Jtjpyhd elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

5.2.7 ,d; fPo; Gupe;jit / QC kw;Wk; Kaizen Kd;nkhopTfspd; fPo; Gjpa mwpKfQ; nra;jy;fspypUe;J fpilj;j ngWNgWfis fhl;Lf.

7.4.4. nraw;ghLfis vspikahf;Ftjpyhd elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

,yf;fk; 5.1.5.2. ,d; fPo; Nkw;nfhz;l tpUj;jpnra;jy;fspd; ngWNgWfisf; fhl;Lf.

Public Sector -- 2020 88

Nraw;ghLfs; gad;ghL mstPl;L

Fwpfhl;b

Kd;Ndw;w tpisT Mf;fKiwahd

Nghf;F 1.

Gj;JUthf;fq;fs; gad;ghL mstPl;L

Fwpfhl;b

Kd;Ndw;w tpisT Mf;fKiwahd

Nghf;F 1.

7.4.5. tUlhe;j nraw;ghl;Lj; jpl;lj;jpw;fpzq;f epWtg;gl;l gpujhd ,yf;Ffis miltjpyhd elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 20) gpupTfSf;fpzq;fTk; epWtdthupahfTk; mbg;gil ,yf;Ffs; 2018 kw;Wk; 2019 Mk; Mz;Lfspy; mile;Js; tpjk; gw;wp tpgupf;fTk;.

Public Sector -- 2020 89

7.5. epWtdk; rhu; ntw;wpfs; (Gs;spfs; 20)

7.5.1. cw;gj;jpj;jpwd; tpUJfs; (Gs;spfs; 10)

7.5.2. NtW tpUJfs

7.5.2.1. epWtdj;jpDila tpUJfs; (Gs;spfs; 05)

7.5.2.2. jdpegH rhHghd tpUJfs; (Gs;spfs; 05)

Public Sector -- 2020 90