Post on 16-Mar-2021
Copyright @ GlobalData PLC. All rights reserved.Reproduction of part or all of this contents without permission is prohibited.
PLDT breakoutsBFSI
Stuart RavensChief Analyst Thematic ResearchGlobalData Plc
October 2020
2
Acceleration of digitization of finance
Acceleration of digitization across financial services
Rapid dash from cash
Shift to digital banking Long term low interest rates
Insurance losses Remote working becomes normal
3
Payments innovation will accelerate at the POS, particularly in the US
4
The balance of power is shifting away from banks, necessitating a renewed focus on customer experience
Millennials experience their first recession The elderly move online
5
In-branch user experience may change dramatically
Connected
Safe
Personalized
Omnichannel
Secure
Human
6
Renew your focus on cybersecurity
Phishing attacks Corporate WAN Home networks
7
About GlobalData
4,000 of the world’s largest companies make better and more timely decisions thanks to our unique data, expertanalysis and innovative solutions delivered through a single platform.
GlobalData is one of the world’s leading providers of company operational data and strategic analysis, providingdetailed information on tens of thousands of companies globally.
Our highly qualified team of Analysts, Researchers, and Solution Consultants use proprietary data sources andvarious tools and techniques to gather, analyze and represent the latest and the most reliable informationessential for businesses to sustain a competitive edge.
Data is continuously updated and revised by large teams of research experts, so that it always reflects the latestevents and information.
With a large dedicated research and analysis capability, GlobalData employs rigorous primary and secondaryresearch techniques in developing unique data sets and research material for this series and its other reports.
GlobalData offers comprehensive geographic coverage across world’s most important sectors, focusingparticularly on energy and healthcare.
Copyright @ GlobalData PLC. All rights reserved.Reproduction of part or all of this contents without permission is prohibited.
Cyrus MewawallaHead of Thematic ResearchGlobalData Plc
September 2020
Disclaimer
All Rights Reserved.
No part of this publication may be reproduced, stored in a retrieval system or transmitted inany form by any means, electronic, mechanical, photocopying, recording or otherwise,without the prior permission of the publisher, GlobalData.
The facts of this report are believed to be correct at the time of publication but cannot beguaranteed. Please note that the findings, conclusions and recommendations that GlobalDatadelivers will be based on information gathered in good faith from both primary and secondarysources, whose accuracy we are not always in a position to guarantee. As such, GlobalData canaccept no liability whatsoever for actions taken based on any information that maysubsequently prove to be incorrect.
Jecyn Chua-Teng
Countries with greater adoption of digital financial services (DFS) will find it relatively
easier to ensure continued access to financial services and take advantage of
and support digital economy developments. (World Bank blog)
Local HappeningsPROMOTION OF DIGITAL BANKING SERVICES AND ALTERNATIVE CHANNELS
GREATER NEED FOR FINANCIAL LIFELINE
CYBESECURITY THREATS
• Banks urged by BSP to suspend all fees and charges imposed on the use of online banking platforms or electronic money
• Banks deploy service “on wheels (Union Bank, BDO)
• Regulator allows online insurance sales
• LandBank opens lending window for SMEs, co-ops affected by ECQ
• Fintech startups throw financial lifeline to Philippines' unbanked
• Pandemic seen to spur demand for hedging, insurance products
• BSP cautioned against malicious website and phishing campaigns, as cyber threat actors take advantage of the situation by carrying out ransomware, phishing, cyber extortion and even launching cyber espionage activities
Source: PH News Articles
The State of PH Financial Inclusion (or Exclusion)
Source: Infographic from ABS- CBN News The State Of Financial Inclusion (Or Exclusion) In PHBased on 2017 Financial Inclusion Survey of Bangko Sentral ng Pilipinas
Financial access remains out of reach for many Filipinos, highlighting the need for a digitaltransformation of the Philippine financial system.
Source: Bangko Sentral ng Pilipinas - The E-money Platform: Opportunities for Digital Payments
BSP’s Vision for Digital Financial Inclusion
Benefits of E-Money:
ü Cashless contact, minimizing leakages and fraud
ü Transparency of transactionsü Digital recording and
monitoring, reducing manual errors
ü Efficiency in the provision of services
BSP
REMITTANCE
BANKING PRODUCTS (DEPOSITS,
LOANS, BILLS
PAYMENT)
PERSON-TO-
PERSON TRANSFER
PAYMENT, SALARIES
AND BENEFITS
UTILITY BILLS
PAYMENTPURCHASE OF GOODS
PAYMENT OF FARE
PAYMENT OF
SCHOOL FEES
PAYMENT OF TAXES, LICENSES,
OTHER GOVERNME
NT SERVICES
High Tech, Low Touch
Resilient OperationsCustomer Experience
Customer Experience
• Bank of the Future
High Website / Mobile App Usage After Sales Service of Contact Center
Pushing more capabilities to ATMs
Resilient Operations
1. Doing remote work at scale Deploying computers and secure connectivity at scale
Availability of IT Systems
Staff Availability Efficient BCDRWorkplace Availability / Office
Access Security
Customer Experience
Resilient Operations
1. Omnichannel Interface
2. Placement
3. Ancillary Services
4. Customer Care/After Sales
5. Operations/Workforce Management
6. Information Technology
7. Regulatory Compliance
External Parties
60%rotational WFH
120K workforce
40%on-site
90K workforce
Digital Transformation
Digital Transformation
ASSESSMENT
BASED ON NEW
SET-UP(Data Privacy Assessment,
Security Assessment, Network
Assessment)
CLOUD OR
DATA CENTER
MIGRATION(DR Services)
BACK-UP AND
RECOVERY(DR Seats)
CLOUD BASED
CONTACT
CENTER SOLUTION
CUSTOMER
ENGAGEMENT
SOLUTIONS(Digital Payments, E-
Commerce, Mobile Apps)
ENABLING TRUSTIN THE NEW NORMAL:REIMAGINING SECURITY & PRIVACYIN THE TIME OF PANDEMIC
MANUEL JOEY REGALAFVP & CHIEF INFORMATION SECURITY & DATA PROTECTION OFFICEREASTWEST BANKING CORPORATIONPRESIDENT - INFORMATION SECURITY OFFICERS GROUP
PPE
Personal ProtectiveEquipment
QUIPMENT
EOPLE
ROCESS
AWARENESS
THANK YOU
RURAL BANKS &DIGITAL
TRANSFORMATION
11
§Digital Transformation for the Rural Banking Sector§Challenges§Direction
2
Lorem ipsum dolor
DIGITAL ECONOMY• Technology has connected us all• Old to the New; Analog to Digital
NEW TECHNOLOGIES FOR FINANCIAL INCLUSION
• 3,272 Rural Banks at grassroots level with more than 16M bank clients
• RBAP’s active participation in nation-building
DIGITAL TRANSFORMATION FOR THE RURAL BANKING SECTOR
3
CHALLENGES:CHANGING THE MINDSET
Traditional CASA and offering commercial loans.TRADITIONAL
Virtual and digital expansion through GeRBilis services.BRICK AND MORTAR
4
5
DIRECTION
Collaboration with banks and fintech companies
Greater access to financial services
Responsive and relevant
digital services
6
The only wrong move when it comes to Digital
Transformation is not to make any move at all.
Didier Bonnet, Senior VP and Global Practice Leader,Digital Transformation, Capgemini
7
THANK YOU
Financial Services – Use-Cases
Operational Risk & Compliance
Cyber security
Physical securitySecure access to SaaS and Cloud Workloads
Customer Experience
Omni-channel experience
Intelligent guest wireless
In-branch virtual expertise
Any time – Any mode,
Banking Advisory Services
Banker Productivity
In-branch customer insights
Secure remote workingImproved team collaboration
SaaS and cloud applications
IT and Branch Operations
Secure connectivity and infrastructure
Smart branch facilities
Consistent & Optimized Application Experience
Simplified branch compute
Customer Experience
Operational Risk & Compliance IT and Branch
OperationsBanker Productivity
© 2020 Cisco and/or its affiliates. All rights reserved. Cisco
© 2020 Cisco and/or its affiliates. All rights reserved. Cisco
Cisco is the only company that can offer a flexible architecture for a Resilient Distributed Enterprise
Flexibility – Automation, Visibility, Assurance, and Analytics
SoftwareDefined Access
SoftwareDefined
WAN(SDWAN)
CloudEdge
Services
Intent Based Networking and Security
Zero Trust Security – Micro-segmentation, Identity, Mobility, Policy and Compliance
Secure Infrastructure
SP/MSP Play
Application Experience
Devices and Things
Remote Worker/ WFH
Branch or Campus
Temporary Workplace
SMBEnterprisesPublic Sector
Distributed Workers and Things
Internet
SaaSVDI
Data Center: HX
PublicCloud
HybridCloud Applications
CloudOn Premise
Distributed Applications and Cloud Services
© 2020 Cisco and/or its affiliates. All rights reserved. Cisco
Business Value of Cisco SD-WAN
Full IDC report available on www.cisco.com/go/sdwan
$14.98M increased revenue per organization
Lower five-year cost of WAN operations
Faster to implement policy/ configuration changes
Less unplanned downtime
38% 58% 94%
© 2020 Cisco and/or its affiliates. All rights reserved. Cisco
Cisco SD-WAN
Circuit Load Balancing
Direct Internet Access
Centralized Management & Orchestration
Circuit Cost Savings
Basic SD-WAN*
Cisco SD-WAN extended capabilities
App Aware Dynamic Routing
Security & Segmentation
Voice Optimization
SaaS/IaaS Optimization
Open and Programmable
Multi-Tenant/ Multi-Domain
Analytics & Visibility
Circuit Load BalancingDirect Internet Access
Centralized Management & Orchestration
Circuit Cost Savings
Summary of Basic SD-WAN Capabilities*
Multi-layered Security
Application Optimization
Enterprise Scale
*Gartner Critical Capabilities for WAN Edge Infrastructure
© 2020 Cisco and/or its affiliates. All rights reserved. Cisco
Multicloud Partners: SD-WAN Beyond the Branch
Easy network extension to Amazon AWS using virtual instances of on-
prem devices
Native integration of SD-WAN end points into AWS Transit Gateway
(TGW) Network
Equinix
Office 365 path selection and optimization improves the end user
experience
Centralized management, automated configuration and
policy changes with Azure
Microsoft
Ease of management with the ability to extend Cisco SD-WAN
fabric into colocation
Establish direct and secure, private interconnection between branch
and public clouds
Amazon
These Partnerships Will Help Accelerate Enterprise Cloud Strategy
Industry’s first application-centric multicloud networking fabric
Exchange service-level agreement settings, security policy, and
compliance data, between SD-WAN and GCP
© 2020 Cisco and/or its affiliates. All rights reserved. Cisco
Network as a Service Network Security as a Service
Connect It Secure It
Sensitive Data Awareness
Threat Detection
Market Convergence
Secure Access Service Edge (SASE)
Source: Gartner
Cisco is best positioned for the SASE Transformation
SD-WAN Secure Web Gateway(SWG)
Firewall as a Service(FWaaS)
Cloud Access Security Broker(CASB)
Zero Trust Network Access(ZTNA)
A look at the practical applications of eBanking solutions offered to the local BFSI industry
51.2 million Pinoys remain unbanked, 12% of mobile phone owners use it for digital/online banking
76% of Filipinossaid they wouldopen a financialaccount online.
“Survey: Majority of Pinoys are open to enrolling bank accounts online.”
79% Insurance owners use online services(e.g. payment, shopping, food delivery)
Digital Transformation / Readiness
30% Banks (Universal and Commercial Banks, Thrift and Development, Retail and Coop)
20% Lending & Financing
20% Credit Cooperatives
18% Insurance, Investments, Securities
15% Money Services
Future Trends
SD-Wan migration + Security
Growing interest in cloud-hosted core applications
Rollout of wireless & managed devices for field agents
Online banking and FinTech apps expanding channels for banks, financing companies
and credit corperative.
Challenges
Connectivity especially for rural and remote areas
Back up and centralization of data (inter-branch transactions)
Real time access to collection lists and payment posting
Frequent travelling for IT support because of lack of
remote access
Source: Project Compass Plus 2019
KEY BUSINESS CHALLENGES
POTENTIAL DECLINE IN PRODUCTIVITY
BUSINESS CONTINUITYRISK
SECURITY & COMPLIANCE RETURN TO WORK & THE NEW NORMAL
Top Tech Adjustments to Adapt to the Crisis
Source: Results of the Survey on Business Sentiments on the Impact of COVID-19 (March-April 2020) – filtered among respondents
ACCESS ANYWHERE ENHANCED SECURITYRESILIENT NETWORK INFRA & IT
OPERATIONS
BUSINESS CONTINUITY & CLOUD-BASED
SOLUTIONS
To prioritize the safety of employees while ensuring
business continuity, companies have implemented Work from
Home set-ups
Various communication channels are utilized to ensure information dissemination to
clients no matter where they are
Rise of Digital banks are ramping up efforts to digitize entire if not partial
steps and processes in bank internal and customer-facing operations.
Enabling DigitizationRemote Workers: Mobility & Collaboration
Securing Customer Engagements
Applicable Solutions & Products
Contact Center as a Service (CCaaS)Digitization
End-point Advanced Security
WFH User
Public InternetPowered by
Mobile Users
Bank Data Center
Beyond Connectivity…Reliable & Secure Access to Business ApplicationsZERO-Trust ACCELERATION PLATFORM (ZAP)
AGILITY SECURITY PERFORMANCE FLEXIBILITY
Introducing PLDT’s ZAP solution, which provides an accelerated and secure access to business applications and cloud environments using any device over the internet.
ZERO-Trust ACCELERATION PLATFORM (ZAP)
PLDT Managed SDWAN Service
MPLS
Internet
Mission-Critical Apps
BranchHeadOffice
Increased ReliabilitySeamless failover avoiding unnecessary downtime. Active-Active config
Improved Application Performance Flexibility to define apps policies that align with business needs
Branch breakout to internetOffload internet traffic directly at the branch and utilize MPLS for local apps
Network VisibilityNetwork health performance is managed through a web-based Dashboard.
Secure NetworkingData traffic over public Internet circuit are encrypted using the latest 256-bit AES.Interface & sub-interfaces are mapped into VPNs
Highlights
ManagementDashboard
+Managed Service Desk
Wired or Wireless Internet
Less-critical Apps
Business Pillars- Data Center- Cloud- Cyber Security - Managed IT
ePLDT, Inc. is the industry-leading enabler of digitalbusiness solutions forenterprises in the Philippines.
Managed Outsourced IT Support Services
Cloud & ERP Business Management Solutions
Data Center, Cloud, Managed Data Services, and Security
Customer Communication Managed Services
Data Center, Cloud, Cyber Security, & Managed IT Services
Making a positive IMPACT on every single business
Achieving Cyber Resiliency in the age of Hyper ConnectivityNiel Pandya Cybersecurity Lead, APJ
Companies were already undergoing Transformation…
ExpandingIdentities
And Then The Pandemic!
3
Pivoting on a new era of digital hyper-connectivity. How can you embrace change to enable the business.
Dawn of Digital AccelerationPreparing to Pivot in an age of Covid-19
Business Continuity in the age of Covid-19
Secure the Perimeter! What Perimeter?
This is security… this is resiliency
This is Cyber Resiliency
Cyber Resiliency is “the ability to anticipate, scale, operate and adapt to adverse conditions, stresses, attacks, or compromises on systems that use or
are enabled by cyber resources.”
GoalAnticipate
ScaleOperateAdapt
Hyper ConnectivityEnable a Digital Workplace with cloud scaling
� Identity and Access to corporate resources
� Information Governance and collaboration
� Privilege user access � Risk based authentication and
step up� Eroding VPN use� Onboarding new
employee/customers
� Workload Migration and Hybrid IT management
� Virtual Service Desk Agents
� Business Continuity and recovery
� Network Performance� Application Performance� Response to threat via
automation� Accelerate Delivery� Optimize Service Availability� User experience
� Event Analytics� Change Analytics� Insightful management
of services � Plan for Resiliency
EnableBest PracticeAnticipate
ScaleOperate
Adapt
Information/CyberRisk to digital, information
and cyber resiliency
OperationalRisks that affect the way organizations operate.
FinancialRisks that can affect the
financial performance of anorganization
StrategicRisks that can affect the
sustainability of an organization
Strategic Risk Financial Risk Operational Risk Phase D – Resiliency
• Geo-Political Risk• Business Continuity Risk• Solvency Management Risk• Reputation Risk• Trust Risk• Competitive Risk• Regulatory Risk• Insurance Risk• Legal Risk
• Liquidity and capital• Cash flow• Financial Volatility• Regulators• Tax complexities• FTE outsourcing
• Employee, Wellbeing and safety• Employee Affairs• Dissolving physical controls• Supply chain• Third Party• BPO, Automation, AI and Robotics
• Digital channel “explosion”• Exponential use (FinTech, AI,
Automation, Virtual Assistants)• Elastic Workforce• SDN Attack Surface• Insider Threat• Adaptive Authentication• Off net (Zero Trust) Attack Surface• Dynamic End Point Risk
Cyber Resiliency at the dawn of Digital Hyper-ConnectivityTaking an integrated Risk Management Approach to pivoting
Thank you.Niel.Pandya@microfocus.com
Workforce Transformation Under the New NormWith Dell Technologies
1
© Copyright 2020 Dell Inc.2 of Y
Dell Customer Communication - Confidential
Modernize end user computingDeliver the right device, data and applications by workstyle
© Copyright 2020 Dell Inc.2 of Y
© Copyright 2020 Dell Inc.3 of Y
Dell Customer Communication - Confidential
Align devices to employee workstyles from the most complete portfolio
© Copyright 2020 Dell Inc.4 of Y
Dell Customer Communication - Confidential
Security
Personalized hardware
Day-one productivity
Optimized performance
Uninterrupted workflow
Responsible retirement
Security
A new view: the Inspired Employee ExperienceDell Technologies Unified Workspace
The industry's most comprehensive solution to deploy, secure, manage and support your devices from the cloud
© Copyright 2020 Dell Inc.4 of Y
HAPPY, INSPIRED EMPLOYEES
© Copyright 2020 Dell Inc.5 of Y
Dell Customer Communication - Confidential
Access hosted desktop applications on the web
anywhere, on any device
Provide employees secure remote access to VDI services
in the public cloud
Deliver self-service automated virtual desktop provisioning in an on-premises Dell Technologies
Cloud Platform
Access desktops and applications in a flexible way
SCALABLE | ON-DEMAND | SECURE ACCESS
© Copyright 2020 Dell Inc.6 of Y
Dell Customer Communication - Confidential
Why Dell Technologies for workforce transformation
Broadest suite of technology with flexible consumption models to support workforce transformation
AWARD-WINNING
BEST-IN-CLASSSERVICES
Servers, flash storage, converged/
hyper-converged
Infra-structure
Workstations, PCs, tablets, VR,
gateways, VDI/EUC software, peripherals
Client
Enterprise agreement
management, Windows, app store
Windows OS and Applications
Isolated recovery, data protection,
backup, continuous availability
Business Resiliency
Multi-factor identity, threat and fraud protection, GRC
mgmt.
Security
VDI and cloud systems
“Ready” Platforms