Negotiation

Definition

• Negotiation is a process where two or more parties with different needs and goals discuss an issue to find a mutually acceptable solution.

Characteristics

• Two or more parties

• Conflict of interest between two or more parties

• The parties negotiate because they think they can use some form of influence to get better deal

• Expect give and take

Application to workplace

• Meetings between the parties

• Employees – need to feel involved

• Information exchange

• Guidelines / policy

Activity

• CROSS THE LINE

Bibliography

• http://www.justice.gc.ca/eng/rp-pr/csj-sjc/dprs-sprd/res/drrg-mrrc/03.html

• http://www.businessmanagementdaily.com/2044/negotiating-workplace-conflicts-9-tips-for-managers

• http://articles.economictimes.indiatimes.com/2013-08-23/news/41437569_1_negotiation-google-contractor