Copyright © 2012 Splunk, Inc.

Having Management See The Light

Tony Reinke, Senior Systems Engineer

The Overview

About National Research Corporation

• Founded in 1981

• Surveys from Patient Experience to Employee Commitment, Hospital

Governance, Health Risk Assessments, Patient Discharge Calls

• Over 2 million hospital patients surveyed annually.

• Offices through out the US and in Canada

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About Me

• Senior Systems Engineer

• In IT for over 14 years, but a technology addict since birth

• Worked for companies as small as 4 employees to a company

that spanned the globe with 55,000 employees

• This is my 2nd company where I have brought Splunk in

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Looking Into The Cave

Peeking Into The Cave

• Why Splunk?• The text message that changed my life• Let me answer that

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Anyone in there?

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Entering the Cave - First Splunk Experiences

• Why Splunk?• The text message that changed my life• Let me answer that

• Getting that first win• “Who deleted that? I want some butts!”

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Mapping the Cave

• Useful Reporting• Knowing what is going on in our infrastructure

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Mapping the Cave - Making Data Look Sexy!

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Mapping the Cave - Making Data Look Sexy!

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Mining the Cave

• Getting management to sign the check• ROI• (Time == Money) and (Knowledge > Time[Outage])• Left Hand meet Right Hand

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Lessons Learned

• Understand your Data

• Faster Disks and Archiving

• Once people know about it, they want it

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Contact InformationTony Reinke– Email: contact@anthonyreinke.com– Twitter: @tjreinke

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Thank You