KANSAS CITY

Phot

o co

urte

sy o

f Jon

atha

n Ta

sker.

Phot

o co

urte

sy o

f Jon

atha

n Ta

sker.

KANSAS KANSAS CITYCITY

NARPM® 33rd Annual Convention

and Trade ShowOctober 26-29, 2021

EVENT PROGRAM

| 2021 ANNUAL CONVENTION & TRADE SHOW | EVENT PROGRAM

Modernize your business with one powerful platform

Finally, property management software that gives you the clarity to focus on what matters most. Intuitively designed to delight your residents and staff. Smartly automated so you have the time to run your business and scale your vision.

appfolio.com

Partner


Partner


ONE SOFTWARE,UNLIMITED USES

Choose a solution that’s as adaptable as you are.

SOFTWARE BUILT TO GROWWITH YOUR BUSINESS

RentManager.com/NARPM | 800-718-0254

Be sure to visit us at Booth 62—or at our virtual Zoom booth—and ENTER TO WIN a $150 Topgolf gift card!

Rent Manager property management software is designed with your portfolio in mind. Conquer day-to-day tasks and big-picture projects with our customizable features.

C

M

Y

CM

MY

CY

CMY

K

ai162680706970_21-07_NARPMConventionAd_c5.pdf 1 7/20/21 2:51 PM

Partner


1403 Greenbrier Parkway, #150, Chesapeake, VA 23320 | 800-782-3452 | www.narpm.org

Table of Contents 9 President’s Welcome 10 Past Presidents

2021 Board Officers 11 2021 Directors / RVPs

2021 Committee Chairs 12 Convention Committee 13 Hotel Floorplan 14 Convention Information 15 Monday Schedule 16 Tuesday Schedule 17 Wednesday Schedule 22 Thursday Schedule

26 Friday Schedule 35 NARPM® Antitrust Statement 37 NARPM® Antitrust Guidelines 40 Sponsors 41 Exhibit Hall Floorplan 42 Exhibitors 46 Save the Date Broker/Owner 2022 47 Save the Date Convention 2022 49 PAC Sweepstakes 50 Support Our 2021 Charity

Meals on Wheels America

2 AppFolio 3 Second Nature 4 Rent Manager 6 Yardi Breeze 7 PointCentral 8 Axos Bank20 Rentals.com29 HireSmart Virtual Employees30 Enterprise Bank & Trust31 Findigs32 Showdigs

ADVERTISERS

32 SmartRent33 LeadSimple33 ShowMojo34 Pooch Paper35 Smart Entry Systems39 Zillow Rentals36 Buildium 38 Propertyware,

A RealPage Company48 Rently51 PropertyManagerAssistant


See a demo today YardiBreeze.com | (800) 866-1144

A refreshingly simple way to manage your properties

“Yardi Breeze is easy to use. Tenant tracking, maintenance requests and online support…

I love everything about it!”Danielle Drozdek

RB Homes, Inc.

Partner


Partner


Stop by the Axos Bank Booth (#67)

www.axosbank.com/HOA

Ask Us About Our Earnings Credit Rate

(ECR)

Bank products and services are offered by Axos Bank®. All deposit accounts through Axos Bank brands are FDIC insured through Axos Bank. All deposit accounts of the same ownership and/or vesting held at Axos Bank are combined and insured under the same FDIC Certificate 35546. All deposit accounts through Axos Bank brands are not separately insured by the FDIC from other deposit accounts held with the same ownership and/or vesting at Axos Bank. For more informa-tion read our FDIC notice at axosbank.com/legal/FDICNotice. Axos Bank NMLS #524995. © 2021 Axos Bank, All Rights Reserved.

Patron Sponsor


Hello NARPM® Friends:

I want to welcome you to NARPM®’s 32nd Annual Convention and Trade Show! This week will be packed full of information and fun. You will get ideas on hiring new talent for your company, the best ideas for growing your business, new laws and regulations property man-agers must follow, and much more. I encourage you to take in as many of the workshop sessions as you can. Most of them are lead by people just like you, NARPM®

members. They volunteer their time and knowledge to help you become a better property manager and improve our industry. They are quite literally “Sharing their Vision.”

While you are with us in Kansas City, I encourage you to soak up as much as you can but also “Share the Vision” with those who need it. Trust me; there is something that you know that can help a fellow property manager. So dig in and share it. That is what NARPM® is all about.

There was a lot of volunteer and staff work that went into the production of this event. I want to send a special “Thank You” to the Convention Committee, chaired by Amy Karns, RMP®! They made all this possible along with the hard-working staff.

Now that you are ready to get started, take a few minutes to look at the schedule of events on pages 15 to 28. Star the sessions that look the most interesting to you, and map out your plan. Do not worry if you miss something; there will be a lot of discussion on everything that has happened in the hallways, bars, and restaurants. There will be plenty of time to Share the Vision.

Scott Abernathy, MPM® RMP® 2021 NARPM® President


Past Presidents

2021 Board Officers

Ralph Tutor 1987-88

Susan Gordon, MPM® RMP® 1988-90

Steve Urie, MPM® RMP® 1990-91

Peggy Rapp, MPM® RMP® 1991-92

*Ivan “Rocky” Maxwell, MPM® RMP® 1992-93

Dave Holt, MPM® RMP® 1993-94

Kittredge Garren, MPM® RMP® 1994-95

Donna Brandsey, MPM® RMP® 1995-96

Robert A. Machado, MPM® RMP® 1996-97

Mark Kreditor, MPM® RMP® 1997-98

Denny Snowdon, MPM® RMP® 1998-99

Raymond Scarabosio, MPM® RMP® 1999-00

Melissa Prandi, MPM® RMP® 2000-01

Mike Mengden, MPM® RMP® 2002

Chris Hermanski, MPM® RMP® 2003

Andrea Caldwell, MPM® RMP® 2004

Marc Banner, MPM® RMP® 2005

Rose G. Thomas, MPM® RMP® 2006

Sylvia L. Hill, MPM® RMP® 2007

Betty Fletcher, MPM® RMP® 2008

Fred Thompson, MPM® RMP® 2009

Vickie Gaskill, MPM® RMP® 2010

Tony A. Drost, MPM® RMP® 2011

Jayci Holden, MPM® RMP® 2012

James Emory Tungsvik, MPM® RMP® 2013

Stephen D. Foster, MPM® RMP® 2014

Andrew L. Propst, MPM® RMP® 2015

Bart Sturzl, MPM® RMP® 2016

Steve Schultz, MPM® RMP® 2017

Brian Birdy, MPM® RMP® 2018

Eric Wetherington, MPM® RMP® 2019

Kellie Tollifson, MPM® RMP® 2020

*Deceased

PresidentScott Abernathy, MPM® RMP®

[email protected]

Past PresidentKellie Tollifson, MPM® RMP®

[email protected]

President-ElectLiz Cleyman, MPM® RMP®

[email protected]

TreasurerTim Wehner, MPM® RMP®

[email protected]

Secretary/CEOGail S. Phillips, [email protected]


2021 Directors/RVPs

2021 Committee Chairs

Atlantic RegionCharlene Minor, MPM® RMP®

[email protected] Lewis [email protected]

Central RegionAmy Karns, MPM® RMP®

[email protected]

Pacific & Pacific Islands RegionsAJ Shepard, MPM® RMP®

[email protected]@narpm.org

Southwest RegionMisty Berger, MPM® RMP®

[email protected]

Southeast RegionBryan Jenkins, MPM® RMP®

[email protected]

Northwest RegionMelissa Sharone, MPM® RMP®

[email protected]

CommunicationsPamela Greene, MPM® RMP®

[email protected]

FinanceTim Wehner, MPM® RMP®

[email protected]

Member ServicesAngela Holman, MPM® RMP®

[email protected]

Professional DevelopmentLeann Ghiglione, MPM® RMP®

[email protected]

Governmental AffairsMichael Hodges, MPM® RMP®

[email protected]

NominatingKellie Tollifson, MPM® RMP®

[email protected]

Annual Convention & Trade Show ChairAmy Karns, RMP®

[email protected]

Broker/Owner Conference & Expo ChairDanyel Brooks, RMP®

[email protected]

Technology ChairTrevor Garrett, MPM® RMP®

[email protected]

Vendor Ad Hoc Chair Phil Owen, OnSight PROS [email protected]


2021 Convention CommitteeThank you to these dedicated NARPM® Members who have engineered

a great 2021 Convention.

Convention Committee Chair: Amy Karns, RMP®

Convention Committee Vice-Chair and Program Sub-committee Chair:

Gina Miller

Vendors Sub-committee Chair:

Phil Owen

Committee Members:

Cassandra Swanson, MPM® RMP®

Sherkica Miller-McIntyre, RMP®

Zeeshan Bhimji

Connie Kelly

Brooke Doty, CMP, NARPM® Conferences & Convention Coordinator


Hotel FloorplanBallroom Level

Room Dimensions Sq. Ft. Theater Rounds Classroom Boardroom Reception U-Shape Cresent Hollow (Ft.) of 8 Rounds Square

Additional Function Space (Studio Suites)

Basin 500

Waterfall 500

Spring 500

Power and Light 700

18th and Vine 700

Meeting Suite (ADA) 500

Spirit ofFreedom

Waterworks Spectacular

BrushCreek

SeaHorse

City Beautiful Ballroom C

City Beautiful Ballroom B

City BeautifulBallroom A

City Beautiful Ballroom D

City ofFountains A

City ofFountains B

City ofFountains C

BusinessCenter

W

W

M

M

City Beautiful Ballroom E

Ballroom Level

NeptuneBallroom A

WM

NeptuneBallroom B

NeptuneBallroom C

NeptuneBallroom D

NeptuneBallroom E

PomonaBacchusNorthlandLeadership

MermaidB

MermaidA

Muse A Muse B

W W

W

M M

M

Junior Ballroom Level

Junior Ballroom level

Room Dimensions Sq. Ft. Theater Rounds Classroom Boardroom Reception U-Shape Cresent Hollow (Ft.) of 8 Rounds Square

Additional Function Space (Studio Suites)

Basin 500

Waterfall 500

Spring 500

Power and Light 700

18th and Vine 700

Meeting Suite (ADA) 500

Spirit ofFreedom

Waterworks Spectacular

BrushCreek

SeaHorse

City Beautiful Ballroom C

City Beautiful Ballroom B

City BeautifulBallroom A

City Beautiful Ballroom D

City ofFountains A

City ofFountains B

City ofFountains C

BusinessCenter

W

W

M

M

City Beautiful Ballroom E

Ballroom Level

NeptuneBallroom A

WM

NeptuneBallroom B

NeptuneBallroom C

NeptuneBallroom D

NeptuneBallroom E

PomonaBacchusNorthlandLeadership

MermaidB

MermaidA

Muse A Muse B

W W

W

M M

M

Junior Ballroom Level


Convention InformationLocationWelcome to our 2021 32nd Annual Convention and Trade Show. We are happy that you are here, and hope that this Convention and your attendance at Loews Kansas City is enjoyable, rewarding, educational, and fulfilling. The address of the property is 1515 Wyandotte St, Kansas City, MO 64108.

A New Era in Midwest Hospitality is Here. The all-new Loews Kansas City Hotel showcases 800 guestrooms, a lobby bar, three meal restaurant, grab & go coffee shop, indoor lap pool and 60,000 square feet of meeting and event space, which connects directly to the Kansas City Convention Center via a new pedestrian bridge. Conve-niently within walking distance to key attractions and other destination landmarks like the Kansas City Power & Light District, Sprint Center, KC Streetcar, and the Kauffman Center for the Performing Arts.

For a virtual tour of Loews Kansas City, please visit https://www.loewshotels.com/kansas-city-hotel

Convention DressAppropriate dress for all parts of the NARPM® Convention in Kansas City, Missouri is business casual. Remember hotel meeting room temperatures vary greatly, especially in the exhibit hall, so please dress accordingly – layers are good. The average high tempera-ture in Kansas City in October is 68 degrees and the average low is 48 degrees.

NARPM is closely monitoring the impact of COVID-19Masks will be required at all times, indoors, when not actively eating or drinking. We are following the guidance from worldwide health organizations and experts as it relates to our future in-person meetings and we are fully committed to taking appro-priate precautions to provide a safe and healthy environment for attendees.

EndorsementInclusion in the Convention program of advertisements and other material, including workshop presentations, does not reflect the endorsement of NARPM®.

Exhibits/PrizesMany exhibitors will be donating door prizes. Door prizes will be given away at lunch in the General Session Room on Friday afternoon at 12:30 pm.

Visit the Virtual Exhibit Hallhttps://narpm.ims.events/

Please help make a comfortable convention experience for all Smoking is prohibited at all convention events. Please turn off all cell phones and pagers or put them on vibrate mode during sessions. Thank you.


All times are for the current Central time zone. All sessions will be recorded and will be available on-demand.

MONDAY, OCTOBER 25, 2021MONDAY, OCTOBER 25, 2021

9:00 am – 5:00 pm NARPM® Board Meeting (All attendees invited to meeting) Muse Room

Schedule of Events - Monday


TUESDAY, OCTOBER 26, 2021TUESDAY, OCTOBER 26, 2021

9:00 am – 4:00 pm NARPM® Class - Muse A Advanced Risk Management* (Separate registration and additional fee to attend.)

9:00 am – 4:00 pm NARPM® Class - Muse B Finance: Cash Flow Analysis* (Separate registration and additional fee to attend.)

1:00 am – 5:30 pm Registration Open Neptune Foyer

Noon – 3:00 pm Past President’s Charity Fundraiser* – Buses depart Bowling to Support from hotel at Meals on Wheels America noon

(Separate registration and additional fee to attend.) 5:00 pm – 7:00 pm President’s Celebration Reception Event Deck (Outside - 7th Floor)

7:00 pm – 9:00 pm Exclusive Virtual Exhibit Hours (Via Zoom)

Schedule of Events - Tuesday


WEDNESDAY, OCTOBER 27, 2021WEDNESDAY, OCTOBER 27, 2021


7:30 am – 8:30 am Women’s Council of Property Northland Managers Meeting (Closed Session, by invitation only)

7:30 am – 8:45 am First-Time Attendee Welcome/Orientation Muse (Closed Session, by invitation only)

9:00 am – 10:15 am NARPM® Keynote Opening General Session Neptune Ballroom with Eric Boles: Moving to Great Eric Boles is the CEO and Founder of The Game Changers, Inc., a noted global expert

in talent development, business strategy, change management, cultural transforma-tion and peak performance. Eric impacts an organization’s most valuable resource, its people, through high energy and powerful story telling aimed at unleashing individual and team potential, navigating change and leading with purpose. With his vast experi-ence in corporate boardrooms as an executive coach and business consultant, Eric brings razor sharp insights and leadership strategies that have impacted the marketplace. His perspectives on managing and leading change, transforming culture and overcoming complacency are laced with practical tools and principles that can be applied both pro-fessionally and personally.

10:15 am – 10:30 am Coffee Break Neptune Foyer

10:30 am – 11:20 am Workshop Sessions 1 – 3 1. Maximum Referrals for Property Managers City Beautiful A

Generate a steady stream of quality opportunities for your property management business. Most business owners know that referrals are highly effective. They may not know that referrals drive some of the highest conversion rates among all mar-keting channels, but they know that when they get them – their business grows. Unfortunately, most businesses never invest the time to maximize their referral streams. In fact, the common belief in business is that referrals are just something that happen to you, and not something you can manufacture with consistency. But, the truth is, referrals are a marketing channel. A highly effective and profitable marketing channel, and one that can be measured, systematized, and optimized over time. Join Kristen and Jeremy as we share specific case studies, techniques, and templates to not only kick-start your referral network, but to learn how to make it run like clockwork. Speakers: Jeremy Pound, CEO, & Kristen Lopez, RentScale

Schedule of Events - Wednesday


2. Autopilot Business Intelligence Neptune Ballroom This workshop will provide time to implement autopilot metrics for leasing agents and maintenance. Attendees will be able to identify and create reporting meth-odologies to understand their business in a fraction of the time. Experiencing autopilot methodologies is different than just automation, as it leaves room for strategic decision making. Speaker: Cassandra Swanson, RMP®, Paramount Property Management, Inc.

and Zeeshan Bhimji, Real Property Management Group

3. Resident Benefits Package: Maximizing Value and Profits City Beautiful B A look through the lens of innovation and trends that are driving change in the industry. What property managers can do to win hearts and business in the years ahead. Speakers: Bob Hansen, Head of Sales, Second Nature;

Deb Newell, MPM® RMP®, Executive Consultant, Real-Time Consulting Services; Todd Ortscheid, Owner & CEO of Revolution Rental Management; Jennifer Stoops, MPM® RMP®, Park Avenue Properties, LLC

11:30 am – 1:00 pm Lunch with Designation Recognition Neptune Ballroom Program, CRMC® & Darryl Kazen Scholarship Award

1:15 pm – 2:15 pm Vendor Advisory Council Meeting City Beautiful C

1:15 pm – 2:15 pm Major Decision Makers Roundtable Northland (By invitation only)

1:15 pm – 2:15 pm NARPM® Regional Meetings with RVPs

Northwest Regional Meeting Neptune Ballroom (Front) Pacific/Pacific Islands Regional Meeting Neptune Ballroom (Back) Southwest Regional Meeting City Beautiful A Central Regional Meeting City Beautiful B Atlantic Regional Meeting Muse Southeast Regional Meeting Bacchus

2:15 pm – 2:30 pm Coffee Break Neptune Foyer




2:30 pm – 3:20 pm Workshop Sessions 4 – 6

4. How to Retain Top Talent at Your Organization Neptune Ballroom Your staff is the backbone of your operation. How do you build them up? In this session, Gwenn Aspen, Co-Founder and President of Anequim, will talk about an innovative approach to developing the business acumen of your employees that helps the busi-ness move forward while retaining top talent. This budget-friendly, project management program is inspired by a Harvard Review study, and can be deployed by companies of any size. Speaker: Gwenn Aspen, Anequim LLC

5. The Paws and Cons of Pets and Assistance Animals City Beautiful A This course covers the pros and cons of managing pet-friendly rentals, maximizing pet revenue, and handling inspections and breed restrictions when managing pet-friendly rentals,. It also covers the ins and outs of what you need to know as it pertains to HUD and the Fair Housing Act guidelines regarding assistance/emotional support and service animals when managing rental properties. This is a hot button issue that, unfortunately, leaves many property managers prey to lawsuits and viola-tions if they are not aware of the guidelines and managing them properly. Speaker: Jennifer Stoops, MPM® RMP®, Park Avenue Properties, LLC

6. Unlocking Profit with the NARPM® Accounting Standards: City Beautiful B Success Stories Two years after the release of the NARPM® Accounting Standards, we unveil the success stories of the early adopters who embraced the opportunity to standardize their reporting, compare with their peers, and maximize their financial and entre-preneurial freedom. Based on the experiences of real property managers, this session will give you the playbook on how to move from financial fog to financial clarity, bank balance management to focused forecasting, and move from financial medioc-rity to benchmark success. Speaker: Daniel Craig, CEO, ProfitCoach


Platinum Sponsor

TM



3:30 pm – 4:30 pm General Session Neptune Ballroom Diners, Drive-Ins and Dives: Smoking Hot Confessions Of BBQ & Digital Marketing

This workshop is presented in partnership with the Kansas City Barbeque Society, marrying digital marketing, property technology and operational efficiency. You’ll walk away from this session with the ability to roll up your sleeves and get cooking with powerful technology, out of the box marketing strategies, and sustainable solu-tions. To sweeten the deal, our friends at the Kansas City Barbecue Society will serve up a roadmap of the local “falling off the bone” BBQ places to check out while you’re in town. Additional session info: Using BBQ as a metaphor for success in property marketing, we’ll take a serious (but fun) journey, diving in to the data that defines success in our industry. We’re going to analyze customer data and real-world scenarios to learn more about consumer behavior. This strategic approach to property marketing will help you focus your marketing efforts on three related goals: 1) Identifying your target audience 2) Defining which channels engage new customers and 3) Retaining your existing customers It doesn’t matter if you are talking about BBQ or property management – building and maintaining a successful community begins with understanding your customer. Where do you start when you’re ready to eat? You’ll have to join us to find out! Speaker: Amy Lloyd, Senior Manager, Yardi

4:30 pm – 7:30 pm Exhibit Hall Grand Opening Reception City Beautiful DE


Schedule of Events - Thursday

THURSDAY, OCTOBER 28, 2021THURSDAY, OCTOBER 28, 2021


7:30 am – 8:45 am Breakfast with Exhibitors City Beautiful DE

9:00 am – 10:15 am Keynote General Session: Neptune Ballroom Branding Yourself in an Increasingly Digital World with Crystal Washington Crystal Washington, CSP works with organizations that want to leverage technology to

increase profits and productivity! As a technology strategist and certified futurist, Crystal takes complex social media, app, and web topics and makes them easy to understand and accessible for everyday people. Crystal’s clients comprise Fortune 500 companies including Google, Microsoft, and GE, and as a sought-after keynote speaker, she has entertained and educated audiences around the globe. As one of Forbes’ 50 Leading Female Futurists, she has appeared in numerous publications including Entrepreneur and Bloomberg Businessweek. She is regularly called on by major television networks as a tech expert. Crystal is the author of the books, One Tech Action and The Social Media Why.

10:15 am – 11:00 am Coffee/Snack Break with Exhibitors City Beautiful DE

11:00 am – 11:50 am Workshop Sessions 7 – 9

7. Buying, Selling and Starting Over City Beautiful A A hot topic for property managers involves buying and selling property management companies. Amy Karns, RMP®, has bought, sold, and started over again and has a list of lessons learned and opportunities and pitfalls along the way. Speaker: Amy Karns, RMP®, A Plus Management

8. How to Work on Your Business (& Not In It) Neptune Ballroom

The trend in our industry is to squeeze more revenue out of every door under man-agement and to lower operating expenses by outsourcing responsibilities to other companies, automating processes and delegating certain roles to virtual assistants. Speakers: Scott P. Brady, Progressive Property Management, Inc.;

Deb Newell, MPM® RMP®, Executive Consultant, Real-Time Con-sulting Services

9. Recognizing Signs of Burnout City Beautiful B Learn to recognize the signs of burnout and how to recharge your battery. Speaker: Rhianna Campbell, Juniper Street Real Estate Services LLC



Noon – 1:00 pm CRMC® Roundtable Discussion Northland (By invitation only)

Noon – 1:30 pm Lunch with NARPM® Annual Business Neptune Ballroom Meeting and Chapter Awards Exhibit Hall Open City Beautiful DE

1:30 pm – 2:30 pm General Session Neptune Ballroom Making Dollars and Sense of Subsidized Housing

The 4 Ps: Program, Participants, Profits and Property Preservation With many areas implementing Source of Income Discrimination (SOID) )protections, it is imperative that the property management community address the perceptions around the Housing Voucher Program, its process and participants, as well as ensure our owner clients are well informed with facts regarding the program. The program is profitable to owners whose housing qualifies and can be a source of income revenue for property managers. Sherkica’s goal during the workshop will be to address perceptions, give a full overview of the program and process, and share how her firm has made accepting subsidy housing profitable for both landlords and the firm, as well as how to align, not revamp, your business to accept such programs. Speaker: Sherkica Miller-McIntyre, RMP®, Carod Properties

2:30 pm – 3:00 pm Volunteer Appreciation Coffee City Beautiful C (By invitation only)

2:30 pm – 4:00 pm Coffee/Snack Break with Exhibitors City Beautiful DE

3:00 pm – 4:00 pm Committee Meetings Communications Neptune Ballroom (Back) Governmental Affairs City Beautiful A Member Services Neptune Ballroom (Front) Professional Development City Beautiful B Technology Muse



4:10 pm – 5:00 pm General Session Neptune Ballroom The 7th Annual State of the Property Management Industry Report

This session will bring to light new findings from the 7th Annual State of the Property Management Industry Report, which synthesizes insights from thousands of property managers, owners, and renters from across the country. The past year has been particularly turbulent, with the effects of a global pandemic and financial crisis catching businesses by surprise after more than a decade of expansion. Property managers’ ongoing struggles to attract and retain residents, grow and market their businesses, and expand their portfolios and revenue streams have grown deeper and more complex. But in this new environment that’s unlike anything we’ve faced in the past, one thing is certain: Property managers are better equipped to succeed when they understand the conditions in which they’re operating. During this session, RealPage’s Senior Vice President, Michael Mauseth, will join NARPM®’s CEO, Gail Phillips, to bring property managers’ experiences to the forefront as they describe the impact that these unprecedented changes have had. They’ll identify where problems and opportunities lie within small businesses in 2022 and beyond, and discuss what can be done to resolve property managers’ biggest pain points. Above all, the session will give time-starved property managers the actionable insights they need to grow and compete in an ever-evolving market. The presentation will be built on a foundation of market research and seven years of historical survey data, revealing the trends that will shape the industry in the years to come. Buildium’s primary research gives property managers access to a far larger pool of renters and rental owners than they can get on their own, whose opinions and experiences help them to anticipate and exceed their own customers’ expectations. And it gives property managers access to a community of their peers (who they ordi-narily view as their competition), whose successes and failures can form a blueprint for their business’ future. The much-anticipated Industry Report is scheduled for publication in tandem with the NARPM® Annual Convention and has become a staple for NARPM® members and property managers. It will be available for convention attendees, both in print and as a downloadable PDF. Speakers: Michael Mauseth, Senior Vice President of RealPage;

Gail Phillips CAE, CEO, NARPM®


4:00 pm – 5:15 pm Past-President’s Reception Northland (Closed Session, by invite only, for NARPM® National Past Presidents)

5:30 pm – 6:45 pm President’s Reception Muse (Closed Session, by invite only, for NARPM® Leadership – Past Presidents/Chapter Leaders)



FRIDAY, OCTOBER 29, 2021FRIDAY, OCTOBER 29, 2021

7:15 am – 8:45 am Breakfast with Exhibitors City Beautiful DE


9:00 am – 10:15 am Workshop Sessions 10 – 12

10. DIY Automations to Free up Time City Beautiful A Joseph will present three to five easy automations and how to create them using easy free or cheap third party apps anyone can get. No computer programming knowledge is required. Speaker: Joseph Ord, AMOSO Realty LLC

11. Helping Owners Evaluate New Rentals City Beautiful B Many new investors are not versed on the best way to analyze the potential success or failure of a rental. Not every investment is profitable. This course is based on the class that 2011 NARPM® President Tony Drost, MPM® RMP®, put together, and is now revamped to help property managers easily present numbers and formulas for their properties. Speaker: Cassandra Swanson, RMP®, Paramount Property Management, Inc.

12. The Changing Landscape of PM Staffing – Neptune Ballroom How to Attract, Engage & Motivate Your Employees Property management companies are being forced into change. Remote workers – US & Globally, increased legal constraints, and COVID-19, etc., has made it harder and harder for property management companies to differentiate their services from the competition. Having amazing staff that is engaged, motivated to work, and attracting new team members to the industry is going to be the key to overall success for the property management companies left standing. Anne Speaker: Anne Lackey, RMP®, Rental Home Atlanta

10:15 am – 10:55 am Coffee/Snack with Exhibitors City Beautiful DE

Schedule of Events - Friday

Continued next page.


11:00 am – 11:50 am Workshop Sessions 13-15

13. How to Survive and Thrive in 2022 City Beautiful A Are you working harder than ever? Is there a gap between where your business is and where you want it to be? Business coach and consultant Jim Roman has spent more than 20 years studying small businesses like yours; he’s even spent his own share of time in that gap, and he knows how you can avoid the pitfalls that cause so many small businesses to fail. In his talk, Jim will share the three key components to having a business that thrives: 1) Driving business success by knowing why you do what you do and where you want to be beyond your business 2) Envisioning what you want your business to look like in the future—and making it happen 3) Pinning down the next specific actions you need to take and anticipating what might get in your way This isn’t theory; it will change the face of your business. If you want to do better than just survive, if you want to have the business and life you’ve always dreamed of, don’t miss this tool-based, interactive talk with Jim Roman. Speaker: Jim Roman, Business Owners Institute, LLC

14. Integrated Technology: Empowering Future Success City Beautiful B In today’s age of interconnectivity and smart-everything, incorporating technology solutions into daily business routines and powering decisions with real-time data is paramount to a company’s success. Leveraging integrated solutions is now a best practice to improve operational efficiency and empower your team to succeed. Best-in-class software solutions offer unlimited flexibility through open interface infrastructure that allows for easy, effortless connection between programs. This presenter will discuss how companies can stay connected, increase efficiencies, and take advantage of the infinite possibilities provided by integrated solutions. Speaker: Joe Easton, Channel Partner Account Manager, Rent Manager

15. The Future of Property Management Panel Neptune Ballroom In this panel, we will help you identify the true cost of services you’re already pro-viding, learn about others that add value to your business and residents, and cover best practices for a seamless rollout. Speakers: Tony Cline, MPM® RMP®, HomeVault Property Management; Andy

Wallace, zInspector; Thad Tarkington, CEO, Second Nature



12:00 pm – 1:30 pm Lunch with Membership Awards, Neptune Ballroom Longevity Recognition Exhibit Hall Open City Beautiful DE

1:30 pm Trade Show Closes

1:30 pm – 2:00 pm Installation of the 2022 NARPM® Neptune Ballroom Board of Directors Introduction of the 2022 NARPM® President

2:00 pm – 3:00 pm Closing Keynote General Session: Neptune Ballroom PIVOT: How Residential Property Managers Can Thrive During Crises, Challenges, and Changes with CDR Mary Kelly, PhD, CSP, US Navy (Ret)



Partner


TAILORED SOLUTIONSFOR YOUR PROPERTYMANAGEMENT COMPANY

Learn the benefits of banking withproperty management experts andhow we help add savings to yourcompany while keeping your trustaccounts in compliance. Visitenterprisebank.com/pm.

MEMBER FDIC

Gold Sponsor


Gold Sponsor

Make your

screening

process

10x more

efficient and

completely

fraud-proof.

Seriously.

Visit us in

Booths

9 and 10.


Showdigs:

Showdigs:

The

The

only

only

PM software

PM software

with

with

on-demand agents

on-demand agents

Showdigs combines automated

leasing software with professional,

licensed agents to handle

boots-on-the-ground fieldwork.

www.showdigs.com

"I just started using the

self-showings feature...

and I rented a home

with it in one day!"

- Lee N., Maple Leaf

Property Management

Opening Doors to aSmarter WorldAccess Control • Self-Guided ToursSmart Apartments • Community WiFi • Smart Parking

A proud sponsor of the 2021 NARPM® Convention

20200922_PJ_LMCSponsor_HalfPage.indd 120200922_PJ_LMCSponsor_HalfPage.indd 1 9/22/21 12:00 PM9/22/21 12:00 PM

Silver Sponsors


CRM & Workflow Automation

for Property Managers

www.leadsimple.com/demo

Come see us at

Booth #30

Extended 30-Day Free Trial for NARPMAnnual Convention Attendees

Efficient in-person showings. Secure prospect self-showings.

Comprehensive Leasing Automation

Bronze Sponsors


NARPM® ANTITRUST STATEMENT It is the policy of the NARPM® to comply fully with all antitrust laws. The antitrust laws prohibit, among other things, any joint conduct among competitors that could lessen competition in the marketplace. NARPM®’s membership is composed of competitors; they must refrain from discussing competitively sensitive topics, including those related to pricing (such as rates, fees, or costs), individual competitors or specific business transactions, or controlling or allocating markets. NARPM® shall not restrict members’ ability to solicit competitors’ clients. NARPM® shall not restrict members’ ability to advertise for business, provided the advertising is not false, deceptive or otherwise illegal.


Partner


NARPM® Antitrust Guidelines

Association Meetings – To minimize the possibility of antitrust problems at association gatherings, the following guidelines should be followed at all meetings of the Board of Directors and committees, as well as all association-sponsored conventions, trade shows, training seminars, conferences, and task force and working group sessions.

• DO NOT discuss your prices or competitors’ prices with a competitor (except when buying from or selling to that competitor) or anything which might affect prices such as costs, discounts, terms of sale, or profit margins.

• DO NOT agree with competitors to uniform terms of sale, warranties, or contract provisions.

• DO NOT agree with competitors to divide customers or territories.• DO NOT act jointly with one or more competitors to put another competitor at a

disadvantage.• DO NOT try to prevent your supplier from selling to your competitor.• DO NOT discuss your future pricing, marketing, or policy plans with competitors.• DO NOT discuss your customers with your competitors.• DO NOT make statements about your future plans regarding pricing, expansion,

or other policies with anti-competitive overtones. Do not participate in discussions where other members do.

• DO NOT propose or agree to any standardization, the purpose of which is anti-competitive, e.g., to injure your competitor.

• DO NOT attend or stay at any informal association meeting where there is no agenda, no minutes are taken, and no association staff member is present.

• DO NOT do anything before or after association meetings, or at social events, which would be improper at a formal association meeting.

• DO NOT interpret or enforce the association’s Code of Ethics without direction from the leadership.

• DO NOT regard compliance with the association’s Code of Ethics as justification for anti-competitive communications or actions.

• DO NOT represent that the association prohibits or limits advertising, marketing or solicitation other than as the law authorizes prohibitions or limitations.

• DO NOT issue any document or communication on behalf of the association unless with proper authorization.

• DO send copies to an association staff member of any communications or docu-ments sent, received, or developed by you when acting for the association.

• DO alert every employee in your company who deals with the association to these guidelines.

• DO alert association staff and legal counsel to anything improper.• DO be conservative. If you feel an activity might be improper, ask for guidance

from association staff or legal counsel in advance.


Partner


Zillow Rentals wants to help you drive your business. Eciently fill your vacancies and optimize ROI with Zillow Feed Connect™. You’ll enjoy on-demand tools that track listing performance, identify leads, and deliver results. Ready to getexposure on the most visited rental network*? We’ve partnered with NARPM to o�er an exclusive discount for registered members.

Expand your Reach with Zillow Feed Connect™

Source: Comscore Media Metrix® Multi-Platform, Key Measures, Custom-defined list including: Zillow Rentals, Apartments.com Network, RentPath Network, ForRent.com & Homes.com Network, Total Visits, February 2020, United States. Zillow Rentals is the deduplicated reach of Zillow.com Rentals, Trulia.com Rentals and HotPads.com.

Spend less time posting and more time connecting with prospective renters.

Active listings will be posted to our rental network.

Prospects will be sent to you as they come in.

Use your third-party feed service or MLS as usual.

Get started at [email protected].

Partner


Thank You to Our SponsorsNARPM® would like to thank all of the sponsors for their support and interest in our

Convention. Please provide them with your patronage!

PARTNERS

PLATINUM SPONSOR

PATRON SPONSOR

SILVER SPONSORS

GOLD SPONSORS

PRESIDENT’S CELEBRATION SPONSORS

BRONZE SPONSORS HOTEL KEY CARD SPONSOR


33rd Annual Convention & Trade ShowOctober 26-29, 2021 Loews Kansas City Hotel Kansas City, MO

EXHIBIT HALLFLOORPLAN

BAR

= Partner

= Sponsor = Exhibitor

= Patron

= President’s Celebration Sponsor

BUFFETBAR

GOLD Enterprise Bank

1GOLD

Enterprise Bank

2Dovetail Analytics

3

Fyxed Maintenance

5

APM Help

6Tenant Boost,

Inc.

7

Rently

8GOLD Findigs

9

RentCheck

18GOLD Findigs

10

Property Meld

19

Pest Share

11

MYHealthily

20Summit VA Solutions

12

RentScale

21

Renters Insurance Solutions

14

TenantReports.com LLC

22Home Depot

Pro

15

Abodea

23Virtuallyin-

Credible.com

16

Global Strategic Business Process Solutions Inc.

24Stop Loss,

LLC

17

PetScreening

25

Zillow Rentals Network

13

Second Nature

26Inspect&

Cloud

27

EZ Repair Hotline

36

Anequim

28

Net Vision Communications

37

Latchel

29

Tenant Turner

38BRONZE

Lead Simple

30

BRONZE Lead Simple

39

SILVER Showdigs

32

SILVER SmartRent.com, LLC

40

BankUnited

33

SILVER SmartRent.com, LLC

41ManageCasa Property Management Software

34

ACRANET Tenant Screening

42Noel Selewski

Agency Inc

35

Upkeep Media Inc.

43

Propertyware

31

HireSmart Virtual Employees

44Smart Entry

Systems

45

Rentvine

54CodeBox

Inc.

46

ShowingHero

55

zInspector

47

Property Manager Websites

56

Profit Coach

48

Steady

57

BRONZE ShowMojo

50

yesVIRTUAL

58Spaulding

Decon

51

SureVestor, Inc.

59CommercePayments

Prepaid Expense Card

52

Citizen Home Solutions

60Radar

Mortgage, LLC

53

Planet Synergy, Inc.

61

Buildium

49

PLATINUM

Rentals.com

66

PATRON

AxosBank

67

Rent Manager

62

Yardi

63

PointCentral

64

Rent Bridge

65

= Platinum

BUFFET

MAIN ENTRANCE

MAIN ENTRANCE

GENERAL SESSION

In-Person Exhibit Booths

SOLD OUT!

Gordian Staffing

4ASuperior

Contracting

4B

SMS Assist

70

Podium

71

AvidXchange

68OnSight

Pros

69

Virtual Only Exhibitors

FourandhalfPiñata

PropertyRepairWizeHire

Appfolio

Thank You to Our Exhibitors Visit the Virtual Exhibit Hall at https://narpm.ims.events/


Exhibitors Visit the Virtual Exhibit Hall at https://narpm.ims.events/

n Convention Sponsor p Partner •Virtual Only

Abodea 844-836-3248www.abodea.com

ACRAnet, Inc. 509-324-1350www.ACRANET.com

Anequim402-512-6410www.anequim.net

APM Help/APM Bookkeeping 281-949-8755www.apmhelp.com

n p •AppFolio, Inc.866.648.1536 www.appfolio.com

AvidXchange 800.560.9305www.avidxchange.com

n Axos Bank 858-649-2120www.axosbank.com

BankUnited 212-409-1262www.bankunited.com/homepage

p Buildium888-414-1988www.buildium.com

Citizen Home Solutions972-332-1440www.PmcPartner.com

CodeBox, Inc. 888-507-8885www.codeboxinc.com

CommercePayments Prepaid Expense Card800-453-2265www.commercebank.com/expensecard

Dovetail Analyticswww.dovetailanalytics.com

n Enterprise Bank & Trust833-896-2850www.enterprisebank.com

EZ Repair Hotline LLC800-488-6032www.ezrepairhotlinellc.com

n [email protected]

•Fourandhalf Marketing Agency for Property Managers510-889-9921www.fourandhalf.com

Fyxed Maintenance214-430-3118www.fyxed.com

Global Strategic Business Process Solutions, Inc.336-283-8668www.GlobalStrategic.com

Gordian Staffing989-Gordianwww.gordianstaffing.com

p HireSmart Virtual Employees678-389-9929www.HireSmartVirtualEmployees.com


n Home Depot PRO727-919-9623www.homedepot.com

Inspect Cloud888-960-6020www.inspectcloud.com

n Latchel 206-395-8016www.latchel.com

n LeadSimple 888-626-3259www.leadsimple.com

ManageCasa Property Management Software800-998-6627 www.managecasa.com

MyHealthily888-272-1513www.myhealthily.com

Net Vision Communications417-851-1700 www.netviscom.com

Noel Selewski Agency, Inc.855-504-6787 www.noelselewskiagency.com

OnSight PROS, LLC with MyWalkThru866-366-3330www.OnSightPROS.comwww.MyWalkThru.com

Pest Share208-800-2744 www.pestshare.com

PetScreening.com864-641-7387www.petscreening.com

•Piñata630-451-9974www.pinata.ai/for-property-managers/

Planet Synergy, Inc.678-921-2571www.PlanetSynergy.com

Podium833-276-3486www.podium.com

p PointCentral888-532-3032www.pointcentral.com

ProfitCoach509-944-0171www.pmprofitcoach.com

Property Manager Websites 800-282-0538www.propertymanagerwebsites.com

Property Meld605-539-9941 www.propertymeld.com

•PropertyRepair720-235-8570www.PropertyRepair.com

p Propertyware, A RealPage Company 855-976-9502www.propertyware.com




Radar Mortgage, LLC407-459-4119 www.RadarLending.com

Rent Bridge Group972-532-7350www.rentbridgegroup.com

p Rent Manager800-669-0871www.rentmanager.com/NARPM

n Rentals.com866-730-7177 www.rentals.com

RentCheck973-820-1414 www.getrentcheck.com

Renters Insurance Solutions512-384-1724 www.yourris.com

p Rently 888-340-6340 use.rently.com/single-family-self-touring

RentScale561-414-2820www.rentscale.com

RentVine888-303-4710www.rentvine.com

p Second Nature 800-308-1186www.residentbenefitpackages.com

n Showdigs206-457-2485www.showdigs.com

n SmartRent844-479-1555www.smartrent.com

ShowingHero866-300-0883www.showinghero.com

n ShowMojo312-583-7575www.showmojo.com

Smart Entry Systems626-213-7557smartentrysystems.com

SMS Assistwww.smsassist.com

Spaulding Decon833-804-6600www.spauldingdecon.com

Steady877-778-3239www.steadymarketplace.com

Stop Loss, LLC804-837-0099www.stoplossva.com

Summit VA Solutions, [email protected]

Superior Contracting & Maintenance470-483-3008www.superior-maintenance.com




SureVestor, Inc.800-975-0562www.surevestor.com

Tenant Boost, Inc.714-528-3100 www.tenantboost.com/

Tenant Turner888-976-4638www.tenantturner.com

TenantReports.com, LLC855-244-2400www.TenantReports.com/NARPM

UpKeep Media, Inc.800-418-9430www.upkeepmedia.com

VirtuallyinCredible561-323-7039www.virtuallyincredible.com

•WizeHire832-400-3399www.WizeHire.com

p Yardi Breeze800-866-1144www.yardibreeze.com

YesVIRTUAL480-351-1049www.yesVIRTUAL.com

p Zillow Rentals Network206-757-4473www.zillow.com/z/rental-property-advertising/listing-feeds/

zInspector530-746-8178www.zinspector.com/narpm2021annual




TM

THE CONFERENCE• An outstanding selection of speakers whose

presentations are focused on broker and owner topics.

• A different subject matter theme will be offered each day.

• Sessions specifically for new company owners and prospective company owners.

• Videos for all the workshops provided to all attendees.

EDUCATION CLASSESWill be held on Thursday, March 31, 2022.

REGISTRATION DEADLINESEarly Bird registrations must be completed

online by 11:59 pm on Monday, February 28, 2022. You may register on-site at the event, if not full.

CANCELLATION POLICIESIf this event is cancelled for any reason,

the liability of NARPM® to the registrant is limited to the return of the registration fee. A necessary rescheduling of the event, as approved by the NARPM® Board, does not constitute a cancellation. Event cancellations must be received in writing. If cancellation is received 30 days prior to the event,

there will be a full refund less a $25 processing fee. There is NO refund if cancellation is 1-29 days prior to the event.

*Only these members will be in attendance at the event. Attendance is limited to the first 700 who register and provide payment. No Affiliates may attend the Conference.

Registration $690 $490 $890 $690

In-Person Virtual In-Person Virtual

MEMBERS NON-MEMBERS

REGISTER ONLINE at www.narpmbrokerowner.org/registration

BBrokerroker //OOwner wner Conference & ExpoConference & Expo

Business-Changing Results that Pay-Off For Designated Brokers, Company Owners, and major decision makers.*

March 28-30, 2022Hyatt Regency Hill CountrySan Antonio, Texas

P I V O TI n t o Th e F u t u r e

Save the Date!


2022 NARPM® Annual Convention and Trade Show

October 17-20, 2022

Paris Las Vegas Las Vegas, NV

(Education classes are October 17 & October 21)

www.narpmconvention.com

P I V O TI n t o Th e F u t u r e

Save the Date!


Partner

Visit us in Booth #8 use.rently.com/single-family-self-touring


September 2019 Issue | Volume 30 | Number 9 | 33

The NARPM® PAC Trustees have launched the 2020 NARPM® PAC Sweepstakes to support the NARPM® PAC. Between now and the NARPM® Annual Convention & Trade Show in October (and at the convention), we will be selling entries. With your support, the NARPM® PAC can be in a strong position to support the election of candidates who understand the residential property management industry and are receptive to our concerns. You can win some cash in the form of a gift card.

Prizes are same-as-cash gift cards in the following amounts: 1st Prize: $2,000; 2nd Prize: $500; 3rd Prize: $250 Drawing to be held at the 2019 NARPM® Annual Convention & Trade Show. You do not need to be present to win!

$25 PAC investment = 1 entry $100 PAC investment = 5 entries

Enter by filling out the form, found at https://www.narpm.org/docs/legislative/sweepstakes/NARPM Sweepstakes investment card.pdfMail the completed form back to NARPM® PAC or email it to [email protected]

Enter to Win the 2020 NARPM® PAC Sweepstakes

WINNER

Contributions to NARPM PAC are not tax deductible as a charitable contribution for federal income tax purposes. NARPM PAC is the political action committee of the National Association of Residential Property Managers. Contributions to NARPM PAC are used in connection with federal elections. All contributions to NARPM PAC are voluntary. You may refuse to contribute without reprisal. If this solicitation suggests a contribution in a particular amount, it is just a suggestion, and you may contribute more, less or not at all, and the amount given (or not given) will not benefit or disadvantage you in any way. Federal law requires us to use best efforts to collect and report the name, mailing address, occupation, and name of employer for each individual whose aggregate contributions exceed $200 in a calendar year. No contribution is required to enter. To enter without contributing,please send a 3x5 index card with your name, mailing address, phone number and email address to NARPM PAC, c/o NARPM, 638 Independence Parkway, Chesapeake, VA 23320 (must be received by October 9, 2020). Void where prohibited.

The NARPM® PAC Trustees have launched the 2021 NARPM® PAC Sweepstakes to support the NARPM® PAC. We are now selling entries. With your support, the NARPM® PAC can be in a strong position to support the election of candidates who understand the residential property management industry and are receptive to our concerns. You can win some cash in the form of a gift card.

Prizes are same-as-cash gift cards in the following amounts: 1st Prize: $2,000; 2nd Prize: $500; 3rd Prize: $250 Drawing will be held during the 2021 NARPM® Convention & Trade Show. $25 PAC investment = 1 entry $100 PAC investment = 5 entries

Enter by filling out the form, found at https://www.narpm.org/docs/legislative/sweepstakes/NARPM Sweepstakes investment card.pdfEmail to: [email protected]. Must be received via email by October 27, 2021.

Contributions to NARPM PAC are not tax deductible as a charitable contribution for federal income tax purposes. NARPM PAC is the political action committee of the National Association of Residential Property Managers. Contributions to NARPM PAC are used in connection with federal elections. All contributions to NARPM PAC are voluntary. You may refuse to contribute without reprisal. If this solicitation suggests a contribution in a particular amount, it is just a suggestion, and you may contribute more, less or not at all, and the amount given (or not given) will not benefit or disadvantage you in any way. Federal law requires us to use best efforts to collect and report the name, mailing address, occupation, and name of employer for each individual whose aggregate contributions exceed $200 in a calendar year. No contribution is required to enter. Void where prohibited.

WINNER

Enter to Win the 2021 NARPM® PAC Sweepstakes


2021 NARPM® President Scott Abernathy, MPM® RMP®, has selected this year’s

charity, Meals on Wheels America. Scott has been volunteering to deliver meals for decades. Many of the recipients are senior citizens on a fixed income, and some may even be your residents. A hot meal delivered each day can be their last chance to remain in their home and maintain their independence.Meals on Wheels is much more than

just a hot lunch; it is a personal visit by a volunteer each day. Many times that will be the only person the recipient will see all day long. That personal touch helps

PAYING BY CREDIT CARD? Visit the website below to make payment: www.narpmconvention.com/past-presidents-charity-fundraiser

PAYING BY CHECK? All donations paid by check or money order must be made payable to: NARPM Foundation. Write 2021 Charity in the memo line. Mail to: NARPM Foundation, 1403 Greenbrier Parkway, Suite 150, Chesapeake, VA 23320

QUESTIONS? Call 800-782-3452

DONATEkeep our seniors connected to the world. Learn more about them at: www.meal-sonwheelsamerica.org

Supporting Meals on Wheels is our opportunity to help those who are genu-inely unable to help themselves. Chances are there is a Meals on Wheels program in your community. I ask not only that you contribute to our charity this year, but that you reach out to your local program about becoming involved in delivery. Take a lunch break and volun-teer to deliver a handful of meals. Who knows, you might make a new friend.

Join NARPM® Past Presidents in raising donations for Meals on Wheels, so that our NARPM® community can give the wonderful gift of meals and friendship to those in need.

TM

Support Our 2021 Charity – Meals on Wheels America

KANSAS CITY

Documents

Transcript of KANSAS CITY