Managing Learner Expectations

Carol HulmBritish Computer Society

Why does the NHS need IT?

History

November 2001

Oct2002

Dec2002

21st

March2003

Project Aims

On Appointment hold or commit to gaining with 2 years100% Getting Started

40% full ECDL or Equivalent

All person specifations updated to show relevant ICT competence

Strategic Fit

LLL

Pre-reg. CPD

DfES

NPfIT

LLL

Pre-reg.CPD

DfES

NPfIT

=

Known factors at Jan 2002…….

AccreditedCentres

Train the Trainer

Individual Drivers

Know your Learners:•Current abilities and skillsCurrent abilities and skills:

•25% no skills•52% limited skills•23% good skills

•Learning StylesLearning Styles:•So large – need to meet all learning styles

•DriversDrivers:•Internationally recognised qualification•Good on CV – especially in service areas•Keeping up with the Times

Flexible Delivery -Learner focussed

Option 1:

No Skills

Option 2:

Limited Skills

Option 3:

Competent

Option 4:

Remote

Full Tutor Support

Partial Tutor Support

Minimal tutor Support

No Tutor session

All 7 Modules 3 – 4 Modules Site navigation and process sessions

All done via Email/E-Learning (except tests)

Up to 180 hours to complete

Between 80 – 120 hours to complete

Learner dependent – between 20 – 80 hours

Could be less than 20 hours

Major Success Factor

Happy Computers

How does this fit?

Getting Started

BCS Level 11 – 3 months

3 – 9 months

9 months – 3 years

Internationally Recognised Qualification

Key Success Factors

Excellent Customer

Service

FlexibleDeliveryAllowing local

control

Engaging Key

Stakeholders