Managing Customers Expectations

10
MANAGING CUSTOMERS EXPECTATIONS BY #ZHURER

Transcript of Managing Customers Expectations

Page 1: Managing Customers Expectations

MANAGING CUSTOMERS EXPECTATIONS BY #ZHURER

Page 2: Managing Customers Expectations

Be Honest From The Get-Go.

WE HAVE ONLY SENIOR LEVEL CERTIFIED BFG DEVELOPERS

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PLEASE, NOT VICE VERSA

Under-Promise Over-Deliver

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BE AN EXPERT

Anticipate the Client’s Needs Before They Know Their

Own Need

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•BUBBLY •BRIGHT •AVAILABLE

Constant Communication

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detailing tasks completed for

the week

Reports

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CASES

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NO SKYPE CASESUPPORT???

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• 5 minutes response to initial contact

• same business day answer

• The 72-Hour Rule

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THANKS


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