Post on 30-Jul-2020
LEVELING UPHELP DESK SERVICES
IN K-12 DISTRICTS
TODAY’S PANEL
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Justin Michaud, PMPSenior Program Manager, ITMatanuska-Susitna Borough School District
MODERATOR: Andrew GrafChief Product StrategistTeamDynamix
Kevin BeattieSenior Systems AnalystSpringfield Public Schools
K-12 IT LEADERSHIP REPORTS THAT RESOURCE CONSTSRAINTS &
CYBERSECURITY TOP THE LIST OF CHALLENGES
PANEL DISCUSSION
HOW ARE K-12 DISTRICTSCOPING WITH THE INCREASED
DEMAND FOR SUPPORT AND THE INCREASED VOLUME?
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DRIVE SELF-SERVICE ADOPTION (IT, FACILITIES…)
DEPLOY KNOWLEDGE CENTERED SERVICE (KCS)
COMBINE TICKETS & PROJECTS
LEVERAGE CHANGE MANAGEMENT
USE ONE DISTRICT PLATFORM
SELF-SERVICEPORTALS
BUILD IT & THEY WILL COME
PANEL DISCUSSION
WHAT DO WE NEED TO DO TO CREATE A STELLAR PORTAL?
HOW DID YOU DEPLOY YOUR KNOWLEDGE BASE AND
HOW DO YOU KEEP IT UP TO DATE?
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DRIVE SELF-SERVICE ADOPTION
DEPLOY KNOWLEDGE CENTERED SERVICE (KCS)
COMBINE TICKETS & PROJECTS
LEVERAGE CHANGE MANAGEMENT
USE ONE DISTRICT PLATFORM
Bring Tickets & Projects Together
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SERVICE PROJECTS OPERATIONS
Fix my Wi-Fi
Upgrade network security
The heat isn’t working
Onboard Sally
Plan Graduation
Event
SERVICE & PROJECTMANAGEMENT
FACILITIES
EVENTS
HUMAN RESOURCES
Fix projector
PANEL DISCUSSION
WHAT IS THE BENEFIT OF MANAGING PROJECTS & TICKETS TOGETHER?
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PANEL DISCUSSION
FLEXIBLE VIEW OF WORK
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DRIVE SELF-SERVICE ADOPTION
DEPLOY KNOWLEDGE CENTERED SERVICE (KCS)
COMBINE TICKETS & PROJECTS
LEVERAGE CHANGE MANAGEMENT
USE ONE DISTRICT PLATFORM
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PANEL DISCUSSION
HOW TO MAKE CHANGE MANAGEMENT
A PRIORITY
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SERVICE ACROSS THE ENTERPRISE
MARKETINGEVENT MANAGEMENT
SECURITYCOMMUNICATIONS
HUMANRESOURCES
FACILITIES
PANEL DISCUSSION
WHAT IS THE BENEFIT OFA SINGLE PLATFORM
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QUESTIONS?