LEVELING UPHELP DESK SERVICES

IN K-12 DISTRICTS

TODAY’S PANEL

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Justin Michaud, PMPSenior Program Manager, ITMatanuska-Susitna Borough School District

MODERATOR: Andrew GrafChief Product StrategistTeamDynamix

Kevin BeattieSenior Systems AnalystSpringfield Public Schools

K-12 IT LEADERSHIP REPORTS THAT RESOURCE CONSTSRAINTS &

CYBERSECURITY TOP THE LIST OF CHALLENGES

PANEL DISCUSSION

HOW ARE K-12 DISTRICTSCOPING WITH THE INCREASED

DEMAND FOR SUPPORT AND THE INCREASED VOLUME?

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DRIVE SELF-SERVICE ADOPTION (IT, FACILITIES…)

DEPLOY KNOWLEDGE CENTERED SERVICE (KCS)

COMBINE TICKETS & PROJECTS

LEVERAGE CHANGE MANAGEMENT

USE ONE DISTRICT PLATFORM

SELF-SERVICEPORTALS

BUILD IT & THEY WILL COME

PANEL DISCUSSION

WHAT DO WE NEED TO DO TO CREATE A STELLAR PORTAL?

HOW DID YOU DEPLOY YOUR KNOWLEDGE BASE AND

HOW DO YOU KEEP IT UP TO DATE?

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DRIVE SELF-SERVICE ADOPTION

DEPLOY KNOWLEDGE CENTERED SERVICE (KCS)

COMBINE TICKETS & PROJECTS

LEVERAGE CHANGE MANAGEMENT

USE ONE DISTRICT PLATFORM

Bring Tickets & Projects Together

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SERVICE PROJECTS OPERATIONS

Fix my Wi-Fi

Upgrade network security

The heat isn’t working

Onboard Sally

Plan Graduation

Event

SERVICE & PROJECTMANAGEMENT

FACILITIES

EVENTS

HUMAN RESOURCES

Fix projector

PANEL DISCUSSION

WHAT IS THE BENEFIT OF MANAGING PROJECTS & TICKETS TOGETHER?

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PANEL DISCUSSION

FLEXIBLE VIEW OF WORK

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DRIVE SELF-SERVICE ADOPTION

DEPLOY KNOWLEDGE CENTERED SERVICE (KCS)

COMBINE TICKETS & PROJECTS

LEVERAGE CHANGE MANAGEMENT

USE ONE DISTRICT PLATFORM

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PANEL DISCUSSION

HOW TO MAKE CHANGE MANAGEMENT

A PRIORITY

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SERVICE ACROSS THE ENTERPRISE

MARKETINGEVENT MANAGEMENT

SECURITYCOMMUNICATIONS

HUMANRESOURCES

FACILITIES

PANEL DISCUSSION

WHAT IS THE BENEFIT OFA SINGLE PLATFORM

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QUESTIONS?