IT Services10 top tipsRebecca Wilson ICT Teaching Support

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Tip 1: keep important stuff

Tip 1: keep important stuff

Using IOE Computing and Library Services 2011-12

Dear James Stuart Winning

Your Computing username is iejwi003dNew students: Your initial computing password is your Student ID (printed to the left of the barcode on your student registration card and on your offer letter) followed by #. Type it exactly as it appears on the card, using capital letters where applicable. eg ABC12345678#You should consult the 'Getting started with your Computing and Library accounts' booklet prior to changing your password. You must change your password at first logon. This booklet was given toyou at enrolment and is also available from the Library or on the IOE Website www.ioe.ac.uk/library.Continuers: Your password remains unchanged.Your ATHENS username is ioeiejwi003dNew students: Your ATHENS password is your Student ID (printed to the left of the barcode on your student registration card and on your offer letter. Type it exactly as it appears on the card, ie using capital letters, when applicable. eg ABC12345678Continuers: Your password remains unchanged.Your Library PIN is 1001IMPORTANT: If you are a new student, these accounts will take 24 hours to be activated after you have completed your enrolment.Your student registration card must be kept safe and under no circumstances be lent to anyone else. Your usernames, passwords and PINs must remain confidential to protect your records and privileges. Allowing anyone else to use this information will result inthe removal of your rights to use these and other Institute Services. To avoid any unauthorised use of your accounts, remember to always log off once you have finished using a workstation.For help and support do not hesitate to visit or contact our service desks:Library Enquiry Desk e. lib.enquiries@ioe.ac.uk t. 020 7612 6080Computing Helpdesk e. ComputerHelpdesk@ioe.ac.uk t. 020 7612 6696PMM9

Tip 1: keep important stuff

Using IOE Computing and Library Services 2011-12

Dear James Stuart Winning

Your Computing username is iejwi003dNew students: Your initial computing password is your Student ID (printed to the left of the barcode on your student registration card and on your offer letter) followed by #. Type it exactly as it appears on the card, using capital letters where applicable. eg ABC12345678#You should consult the 'Getting started with your Computing and Library accounts' booklet prior to changing your password. You must change your password at first logon. This booklet was given toyou at enrolment and is also available from the Library or on the IOE Website www.ioe.ac.uk/library.Continuers: Your password remains unchanged.Your ATHENS username is ioeiejwi003dNew students: Your ATHENS password is your Student ID (printed to the left of the barcode on your student registration card and on your offer letter. Type it exactly as it appears on the card, ie using capital letters, when applicable. eg ABC12345678Continuers: Your password remains unchanged.Your Library PIN is 1001IMPORTANT: If you are a new student, these accounts will take 24 hours to be activated after you have completed your enrolment.Your student registration card must be kept safe and under no circumstances be lent to anyone else. Your usernames, passwords and PINs must remain confidential to protect your records and privileges. Allowing anyone else to use this information will result inthe removal of your rights to use these and other Institute Services. To avoid any unauthorised use of your accounts, remember to always log off once you have finished using a workstation.For help and support do not hesitate to visit or contact our service desks:Library Enquiry Desk e. lib.enquiries@ioe.ac.uk t. 020 7612 6080Computing Helpdesk e. ComputerHelpdesk@ioe.ac.uk t. 020 7612 6696PMM9

Tip 1: keep important stuff

Using IOE Computing and Library Services 2011-12

Dear James Stuart Winning

Your Computing username is iejwi003dNew students: Your initial computing password is your Student ID (printed to the left of the barcode on your student registration card and on your offer letter) followed by #. Type it exactly as it appears on the card, using capital letters where applicable. eg ABC12345678#You should consult the 'Getting started with your Computing and Library accounts' booklet prior to changing your password. You must change your password at first logon. This booklet was given toyou at enrolment and is also available from the Library or on the IOE Website www.ioe.ac.uk/library.Continuers: Your password remains unchanged.Your ATHENS username is ioeiejwi003dNew students: Your ATHENS password is your Student ID (printed to the left of the barcode on your student registration card and on your offer letter. Type it exactly as it appears on the card, ie using capital letters, when applicable. eg ABC12345678Continuers: Your password remains unchanged.Your Library PIN is 1001IMPORTANT: If you are a new student, these accounts will take 24 hours to be activated after you have completed your enrolment.Your student registration card must be kept safe and under no circumstances be lent to anyone else. Your usernames, passwords and PINs must remain confidential to protect your records and privileges. Allowing anyone else to use this information will result inthe removal of your rights to use these and other Institute Services. To avoid any unauthorised use of your accounts, remember to always log off once you have finished using a workstation.For help and support do not hesitate to visit or contact our service desks:Library Enquiry Desk e. lib.enquiries@ioe.ac.uk t. 020 7612 6080Computing Helpdesk e. ComputerHelpdesk@ioe.ac.uk t. 020 7612 6696PMM9

Tip 1: keep important stuff

Using IOE Computing and Library Services 2011-12

Dear James Stuart Winning

Your Computing username is iejwi003dNew students: Your initial computing password is your Student ID (printed to the left of the barcode on your student registration card and on your offer letter) followed by #. Type it exactly as it appears on the card, using capital letters where applicable. eg ABC12345678#You should consult the 'Getting started with your Computing and Library accounts' booklet prior to changing your password. You must change your password at first logon. This booklet was given toyou at enrolment and is also available from the Library or on the IOE Website www.ioe.ac.uk/library.Continuers: Your password remains unchanged.Your ATHENS username is ioeiejwi003dNew students: Your ATHENS password is your Student ID (printed to the left of the barcode on your student registration card and on your offer letter. Type it exactly as it appears on the card, ie using capital letters, when applicable. eg ABC12345678Continuers: Your password remains unchanged.Your Library PIN is 1001IMPORTANT: If you are a new student, these accounts will take 24 hours to be activated after you have completed your enrolment.Your student registration card must be kept safe and under no circumstances be lent to anyone else. Your usernames, passwords and PINs must remain confidential to protect your records and privileges. Allowing anyone else to use this information will result inthe removal of your rights to use these and other Institute Services. To avoid any unauthorised use of your accounts, remember to always log off once you have finished using a workstation.For help and support do not hesitate to visit or contact our service desks:Library Enquiry Desk e. lib.enquiries@ioe.ac.uk t. 020 7612 6080Computing Helpdesk e. ComputerHelpdesk@ioe.ac.uk t. 020 7612 6696PMM9

Tip 1: keep important stuff

Using IOE Computing and Library Services 2011-12

Dear James Stuart Winning

Your Computing username is iejwi003dNew students: Your initial computing password is your Student ID (printed to the left of the barcode on your student registration card and on your offer letter) followed by #. Type it exactly as it appears on the card, using capital letters where applicable. eg ABC12345678#You should consult the 'Getting started with your Computing and Library accounts' booklet prior to changing your password. You must change your password at first logon. This booklet was given toyou at enrolment and is also available from the Library or on the IOE Website www.ioe.ac.uk/library.Continuers: Your password remains unchanged.Your ATHENS username is ioeiejwi003dNew students: Your ATHENS password is your Student ID (printed to the left of the barcode on your student registration card and on your offer letter. Type it exactly as it appears on the card, ie using capital letters, when applicable. eg ABC12345678Continuers: Your password remains unchanged.Your Library PIN is 1001IMPORTANT: If you are a new student, these accounts will take 24 hours to be activated after you have completed your enrolment.Your student registration card must be kept safe and under no circumstances be lent to anyone else. Your usernames, passwords and PINs must remain confidential to protect your records and privileges. Allowing anyone else to use this information will result inthe removal of your rights to use these and other Institute Services. To avoid any unauthorised use of your accounts, remember to always log off once you have finished using a workstation.For help and support do not hesitate to visit or contact our service desks:Library Enquiry Desk e. lib.enquiries@ioe.ac.uk t. 020 7612 6080Computing Helpdesk e. ComputerHelpdesk@ioe.ac.uk t. 020 7612 6696PMM9

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Tip 2: You will be prompted to change your password at first logon.

Choose your password carefully. Read the booklet page 3

Tip 3: You can change you Password remotely via the Portal. or You can change you Password on an IOE workstation (Mac or PC).

Tip 4: Before using the wireless network you must change password.

Remember:IOE.STUDENTS\iecsi001c

Tip 5: Before using ‘Blackboard’ your Virtual Learning Environment you must change your password. Some students will be using ‘Moodle’ VLE which is being piloted this academic year.

Tip 6: Use your student email• Inside on student workstations use ‘Favourites’ on

your web browser• Outside use ‘The Portal’.• Students IoE email address is recorded

automatically in Blackboard• 10mb attachment limit

Tip 7: Use the software guides and look out for news on the training programmes

Self-help software guides• Available on IOE Intranet (accessed via IOE portal, see page 10 of guide)• 40 + available• Cover features of Office 2007, some on Office 2008 (Macs)

Tip 8: Use some useful shortcuts Inside the IoE Outside the IoE

Tip 9: Get to know our services

Services inside the IoE

•Printing•Workstations in the library Computer Room 1 & 2•Workstations on level 5 in the main building•Face to face help at the Helpdesk•Wireless access

Services outside the IoE

•Portal• Password change

• Student email

• ‘N’ drive date storage

• Intranet

• Blackboard VLE

• Also Blackboard at www.ble.ac.uk•24/7 telephone support

Institute of EducationUniversity of London20 Bedford WayLondon WC1H 0AL

Tel +44 (0)20 7612 6000Fax +44 (0)20 7612 6126Email info@ioe.ac.ukWeb www.ioe.ac.uk

Tip 10: Ask for help

Computer Help Desk in the Library:Monday – Thursday: 09.00 – 18.00Friday: 09.00 – 17.00Saturday: 11.00 – 13.00 & 14.00 – 16.00

Help Line (020 7612 6696):24 hour service

Email:ComputerHelpdesk@ioe.ac.ukVLE@ioe.ac.uk