Post on 14-Jan-2017
2015-11-27 Perttu Tolvanen (@perttutolvanen) / Keynote at Confex Intranett 2015 (Oslo, Norway)
Intranets beyond SharePointtypical concepts & technology choices in Nordics
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Advisor in buying intranet and web projects intranet concepts, technology evaluations, implementation partner negotiations
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Lessons learned in last 15 years
1. Great intranets are the heart of the organisation. Intranets help employees to navigate to resources, find key information and keep their focus.
2. Intranets are not systems that change the way organisations work. Successful intranets adapt to the way organisation works and they enhance the way organisation works – they make the organisation more efficient, faster and more enjoyable.
3. Sometimes intranets deliver extensive functionality and capabilities that has been missing from other systems or is non-existent due to other reasons. This makes intranet concepts sometimes very different from each other.
4. Intranets are greatly influenced by the platforms and their providers’ sales messages. Especially individual features can be very product-driven – and that is a good thing… as long as the product goes to same direction as you!
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Today ”Enterprise Microsoft” isa very platform-agnostic software company.
Their iOS apps even support Dropbox and Box.
Current trends
Microsoft is now competing in the cloud with Office 365 – that is their absolute #1
focus right now. They don’t really care about on-premise customers anymore…
Current trends
Microsoft is building a new platform – to replace Windows and Office (as their #1 cash cow). They want everyone to sign in through Office 365 – that is their main game. Intranets are not their focus right now –
especially not intranets for large enterprises.
On-premise
Cloud
Microsoft is basically changing its strategy from a car-maker to provider of
public transportation. That is a major strategic move.
Current trends
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vs.
The ’applification’ is a major design and technology trend – and that is something that is worth following –
especially if your employees are mostly knowledge workers.
Current trends
Current trends
Social channel is becoming a new layer that complements intranets and other main channels (especially in knowledge work). Main player (that is
leading by example) is Slack. Yammer is a major player also even though it has been neglected heavily by MS during the last few years. HipChat is a
good alternative if on-premise installation is a requirement.
Current trends
Having an enterprise chat that replaces internal email is nice…
Having an enterprise chat that replaces internal email is nice… but the true game-changer are integrations to other systems. Social channel is worthy as a stand-alone channel when you have 5+ internal systems integrated to it and it becomes a social activity stream. And that is where Slack
is right now showing us a glimpse in to the future…
Source: http://kentnguyen.com/personal/staying-sane-managing-multiple-projects/
Right now we have a beautiful world for small teams.
But if you work for a big enterprise, you are out of luck. And probably things are not going to change in
a couple of years yet.
So lets get back to reality…
Human resource management (HR
systems)
Intranet News, guidelines, phonebook, key
documents, search…
Phonebooks & other
company directories
Resource planning and
finance management
(e.g. accounting, production
management, stock management, logistics)
Customer relationship
management (CRM)
Project sites (for partners)
WebsitesExtranets
eCommerce
Web applications
Document management
Reporting
Data warehouses
Resource bookings, e.g. rooms
“Intranet landscape”
Human resource management (HR
systems)Phonebooks
& other company
directories
Resource planning and finance
management (e.g. accounting, production
management, stock management, logistics)
Customer relationship
management (CRM)
Project sites(for partners)
Document management
Reporting
Data warehouses
“big picture”
Project management
Contract managemen
t
Resource bookings, e.g. rooms Intranet
News, guidelines, phonebook, key
documents, search… Remember: Having a simple, communicational intranet is
ok!
Human resource management (HR
systems)Phonebooks
& other company
directories
Resource planning and finance
management (e.g. accounting, production
management, stock management, logistics)
Customer relationship
management (CRM)
Project sites(for partners)
Document management
Reporting
Data warehouses
“big picture”
Project management
Contract managemen
t
Resource bookings, e.g. rooms Intranet
News, guidelines, phonebook, key
documents, search…… but sometimes you need to expand … and there are three
typical directions where intranet concepts expand.
1. Employee handbooks, news channel, starting page for the day
Centrally produced content, same experience for everyone.
Builds common culture.
2. Operational support for work
tasks
Business-specific workflows and applications and
guidelines.
Possibly highly integrated to other business applications.
3. Collaboration
Team sites, project sites, document management.
Content is organized by the teams, for the teams.
Official communication
and process guidelines
Supports everyday work, flexible structures and processes
Social elements
News, events, blogs
Content, materials, pages, documents
Links to other systems and resources
Conceptual elements of intranets
Reports, key figures, business status dashboards
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Most typical intranet concepts and platforms (in Nordics)
Human resource management (HR
systems)Phonebooks
& other company
directories
Resource planning and finance
management (e.g. accounting, production
management, stock management, logistics)
Customer relationship
management (CRM)
Project sites(for partners)
Document management
Reporting
Data warehouses
Project management
Contract managemen
t
Resource bookings, e.g. rooms Intranet
News, guidelines, phonebook, key
documents, search…
1. Social / communicational intranet
Human resource management (HR
systems)Phonebooks
& other company
directories
Resource planning and finance
management (e.g. accounting, production
management, stock management, logistics)
Customer relationship
management (CRM)
Project sites(for partners)
Document management
Reporting
Data warehouses
Project management
Contract managemen
t
Resource bookings, e.g. rooms Intranet
News, guidelines, phonebook, key
documents, search…
1. Social / communicational intranet
Simple intranets can be done successfully with many systems, even Office 365 works for them –
or even WordPress.
Human resource management (HR
systems)Phonebooks
& other company
directories
Resource planning and finance
management (e.g. accounting, production
management, stock management, logistics)
Customer relationship
management (CRM)
Project sites(for partners)
Document management
Reporting
Data warehouses
Project management
Contract managemen
t
Resource bookings, e.g. rooms Intranet
News, guidelines, phonebook, key
documents, search…
2. Intranet with lots of custom functionality
Human resource management (HR
systems)Phonebooks
& other company
directories
Resource planning and finance
management (e.g. accounting, production
management, stock management, logistics)
Customer relationship
management (CRM)
Project sites(for partners)
Document management
Reporting
Data warehouses
Project management
Contract managemen
t
Resource bookings, e.g. rooms Intranet
News, guidelines, phonebook, key
documents, search…
2. Intranet with lots of custom functionality
The more functionality and transaction-oriented features you require, the more
you should be looking at true portal systems, like Liferay.
Human resource management (HR
systems)Phonebooks
& other company
directories
Resource planning and finance
management (e.g. accounting, production
management, stock management, logistics)
Customer relationship
management (CRM)
Project sites(for partners)
Document management
Reporting
Data warehouses
Project management
Contract managemen
t
Resource bookings, e.g. rooms Intranet
News, guidelines, phonebook, key
documents, search…
3. Document management & collaboration
Human resource management (HR
systems)Phonebooks
& other company
directories
Resource planning and finance
management (e.g. accounting, production
management, stock management, logistics)
Customer relationship
management (CRM)
Project sites(for partners)
Document management
Reporting
Data warehouses
Project management
Contract managemen
t
Resource bookings, e.g. rooms Intranet
News, guidelines, phonebook, key
documents, search…
3. Document management & collaboration
If you absolute want to include document management and
collaboration spaces to your intranet, then Office 365 is your #1 choice.
But why do you want to do it?
Human resource management (HR
systems)Phonebooks
& other company
directories
Resource planning and finance
management (e.g. accounting, production
management, stock management, logistics)
Customer relationship
management (CRM)
Project sites(for partners)
Document management
Reporting
Data warehouses
Project management
Contract managemen
t
Resource bookings, e.g. rooms
Intranet News, guidelines, phonebook, key
documents, search…
Special case: Document management with a different system
Document management /
team sites
Separating intranet and document management is typically a smart move even though you would use Office 365 for both of them – and in any case this
gives you lot more options.
Human resource management (HR
systems)Phonebooks
& other company
directories
Resource planning and finance
management (e.g. accounting, production
management, stock management, logistics)
Customer relationship
management (CRM)
Project sites(for partners)
Document management
Reporting
Data warehouses
Project management
Contract managemen
t
Resource bookings, e.g. rooms Intranet
News, guidelines, phonebook, key
documents, search…
Intranet News, guidelines, phonebook, key
documents, search…
Intranet News, guidelines, phonebook, key
documents, search…
Special case: Multilingual intranet
Human resource management (HR
systems)Phonebooks
& other company
directories
Resource planning and finance
management (e.g. accounting, production
management, stock management, logistics)
Customer relationship
management (CRM)
Project sites(for partners)
Document management
Reporting
Data warehouses
Project management
Contract managemen
t
Resource bookings, e.g. rooms Intranet
News, guidelines, phonebook, key
documents, search…
Intranet News, guidelines, phonebook, key
documents, search…
Intranet News, guidelines, phonebook, key
documents, search…
Special case: Multilingual intranet
If you have multiple languages, countries and business units – you probably require a true
web content management system – a system that can handle relations between language
versions and use the same content in multiple places. And this is something that e.g. Office
365 can’t do.
Human resource management (HR
systems)Phonebooks
& other company
directories
Resource planning and finance
management (e.g. accounting, production
management, stock management, logistics)
Project sites(for partners)Document
management
Reporting
Data warehouses
Project management
Contract managemen
t
Resource bookings, e.g. rooms Intranet
News, guidelines, phonebook, key
documents, search…
Intranet News, guidelines, phonebook, key
documents, search…
Intranet News, guidelines, phonebook, key
documents, search…
Multilingual intranet
(2) Portal approach
(3) Collaboration
(1) Social/communicational
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Advice for your intranet renewal project1. Choose your concept direction early: social/communicational,
multilanguage, functionality-driven or collaboration-driven2. Document management is not a typical area of intranet – especially in
large organisations3. Demanding multilanguage concept often requires a true web content
management system4. Office 365 requires a redesign of intranet concept even if you are
upgrading from SharePoint 2010/2013 (think small applications instead of big business portals)
5. Having many tools is typically not a problem for knowledge workers – even having separate search interfaces can be ok
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Perttu Tolvanen
Web & CMS Expert, Partner
Perttu Tolvanen is a CMS expert that helps clients choose partners and technologies for their Web, intranet and eCommerce projects. His daily work involves writing RFPs, analyzing proposals, meeting vendors and facilitating workshops.
perttu.tolvanen@northpatrol.com+358 50 685199
@perttutolvanenhttp://www.perttutolvanen.com linkedin.com/in/perttutolvanen
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North Patrol is your expert in selecting the best vendors and technologies for your next intranet or web project. We are an independent consulting company without ties to system vendors, and can help you define the concept, select the best system and vendor.
We have participated in projects using e.g. the following products: Drupal, WordPress, EPiServer, Sitecore, Sitefinity, Liferay, SDL Tridion, SharePoint, Confluence, Magento, Hybris.www.northpatrol.com
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