Beyond Intranets -Enabling a Digital Workplace
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Transcript of Beyond Intranets -Enabling a Digital Workplace
• November 7, 2013
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#beyondintranetsAbout Me
Rick HintonVP, Products & Solutions,Portal [email protected]@portalsolutionsBlog.portalsolutions.net
15+ Years in Technology:
› Professional Services – Tech Enabled Financial Planning (KPMG, E&Y)
› Software Start-Up for Portfolio and Financial Planning
› Internet Startup - Online Political Prediction Market
› Collaboration & Content Management Solutions – SharePoint and BI
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Beyond Intranets – Enabling The Digital Workplace
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#beyondintranetsMy Stuff [3]
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Consumerization of ITSmartphones Outsell Feature Phones
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Disruption is heading your wayRadically change the customer experiencePeople are always part of the equation
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Consumerization of IT?
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Myth #1: More is better – just providing access to greater quantities of information and connecting more people is the answer.
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Myth #2: Multi-tasking – will drive productivity and improve communication and knowledge sharing.
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Myth #3: More product features are better – if we just had these 25 features in the next release.
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We define the Digital Workplace
as an environment where
employees are able to quickly and
easily share what they know and
find what they need with
consistent experiences across
devices and locations.
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Beyond Intranets
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#beyondintranetsIntranet-focused Digital Workplace
Static intranet Dynamically generated content
One way communication Many-to-many communication
Company focused Individual focus – individual control
Monologue Dialog
Minimal feedback loops Constant monitoring feedback
Generic to all users Contextual
Access via PC/laptop Access via any device any location
Company in control Employee in control
Email-centric Email as one of many tools
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Source: International Data Corporation (IDC; McKinsey Global Institute analysis - Capturing business value with social technologies July 2012.
How Do Employees Spend Their Time
Minimize time spent here
Focus on getting things done – customer/client/constituent impact.
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Context is King!
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CRM
HR
Finance Time
LOB
Billing
“Systems of Record” Inte
gra
tion
Access
Context/Relevancy
Context is King:
My Team
My location/device
My Community
My Life
My work
›Docs›Tasks›Process›Data
My Customers
Stakeholders
Customers
“Systems of Engagement”
CMS Social
Office Prod.
Task Mgmt
Collab.Comm
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What problem are we trying to solve?Reducing “friction”Reducing “noise”
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CommunicationContentCollaborationContext
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Reduce Friction
Who am I?Where am I?
What do I need? When do I need it?
Who has the answer?
Context
Employee Customer/Constituent
Who am I? What are my expectations?› Service› Quality› Responsiveness› Value› Knowledge› Personalization
Collaboration
Department/ Function
Department/ Function
Reduc
e
Frict
ion
Reduc
e
Noise
Digital Workplace: Reducing “Noise” and “Friction”
Mission Vision
Culture BehaviorsChangeValues
Communication
Leadership
Conte
nt Docs Data
Sites Tasks
VideoConvo
s
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What is the Upside/Impact?
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52%
18%
30%
2013 Gallup State of the Workplace
Not en-gagedDisengagedEngaged
70%
Either not engaged or
actively disengaged
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“Availability of resources to perform well”
“Freedom from obstacles to success at work”
“Ability to meet work challenges effectively”
“I have the materials and equipment I need to do my work right”
“At work, my opinions seem to count”
“The mission or purpose of my company makes me feel my job is important”
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#beyondintranetsPotential Business Impact
Real Estate Costs (sq/ft/FTE)
Travel Expenses
Environmental Gains
Absenteeism
Staff Turnover
Improved Communications
Reinforcement of Culture
Improved Employee Experience
Productivity
Greater Innovation
Improved Customer Experience
Customer Retention
Customer Profitability
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1 Clarify the Context
2 Focus on Users
3 Spec Out a Game Plan
4 Experiment/Measure/Learn
5 Rollout and Support
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Portal Solutions Customer Extranet
• Log in using customer’s own social credentials (Linkedin, Facebook, Google, Microsoft)
• Auto site provisioner• Access to Portal content
(case studies, blog, news, events)
• Project sites: • Deliverables tracking • Status reports• Team contacts• Issue logs • Interactive milestone
chart• Project status indicators
• Roadmap: substantial enhancements to task management
XYZ Client portal
ABC Client portal
ACME Client portal
BBC Client portal
DEG Client portal
WWF Client portal
TMZ Client portal
NEC Client portal
BFF Client portal
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Email: [email protected]: @portalsolutionsBlog: Blog.portalsolutions.net
Free 2-Hour Digital Workplace Analysis Workshop
Webinar attendees will receive an email with a link to the webinar recording and an offer for a complimentary 2-hour workshop. Limited time only. Reserve your spot!
Questions?
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Implementing/Upgrading Your Digital Workplace
Register at www.portalsolutions.net today!