Post on 17-Aug-2015
PROFESSIONAL ETHICSUNDER THE SUPERVISION OF AJ. MANOCHPET-130INTERNATIONAL HOTEL & TOURISM INDUSTRY MANAGEMENT SCHOOL
IMPORTANCE OF ETHICS IN HOSPITALITY INDUSTRY
WHY ETHICS IS SO IMPORTANT IN HOSPITALITY INDUSTRY?
Competitive Industry
If Customers and Employees are dissatisfied they leave fast
When you do any business, TRUST is the main key for success
Profits and Ethics are inversely proportional
long term effect on the organization’s profitability is positive
May reduce the company’s profit
BENEFITS OF ETHICS IN HOSPITALITY
contribute to productivity by minimizing the cost of business transactions
establishing customer loyalty
creating trust with suppliers
maintaining social capital
successful team of employees
10 BASIC ETHICAL PRINCIPLES FOR HOSPITALITY MANAGERS
Honesty
Integrity
Trustworthiness
Loyalty
Fairness
Concern and Respect of Others
Commitment to Excellence
Leadership
Reputation and Morale
Accountability
HONESTY
Hospitality managers are honest and truthful. They do not misleador deceive others by misrepresentations
INTEGRITY
Hospitality managers demonstrate the courage of their convictionsby doing what they know is right even when there is pressure to dootherwise
TRUSTWORTHINESS
Hospitality managers are trustworthy and candid in supplyinginformation and in correcting misapprehensions of fact. They donot create justifications for escaping their promises and commitments
LOYALTY
Hospitality managers demonstrate loyalty to their companies indevotion to duty and loyalty to colleagues by friendship in adversity. They avoid conflicts of interest; do not use or disclose confidential information; and, should they accept other employment, they respect the proprietary information of their former employer
FAIRNESS
Hospitality managers are fair and equitable in all dealings; theyneither arbitrarily abuse power nor take undue advantage of another’s mistakes or difficulties. They treat all individuals with equality, with tolerance and acceptance of diversity, and with an open mind
CONCERN AND RESPECT OF OTHERS
Hospitality managers are concerned, respectful,compassionate, and kind. They are sensitive to the personal concerns of their colleagues and live the Golden Rule. They respect the rights and interests of all those who have a stake in their decisions
COMMITMENT TO EXCELLENCE
Hospitality managers pursue excellence in performingtheir duties and are willing to put more into their job than theycan get out of it
LEADERSHIP
Hospitality managers are conscious of the responsibility andopportunities of their position of leadership. They realize that the bestway to instill ethical principles and ethical awareness in their organizations is by example. They walk their talk!
REPUTATION AND MORALE
Hospitality managers seek to protect and buildthe company’s reputation and the morale of its employees by engaging in conduct that builds respect. They also take whatever actions are necessary to correct or prevent inappropriate conduct of others
ACCOUNTABILITY
Hospitality managers are personally accountable for theethical quality of their decisions, as well as those of their subordinates
THANK YOU!