PROFESSIONAL ETHICSUNDER THE SUPERVISION OF AJ. MANOCHPET-130INTERNATIONAL HOTEL & TOURISM INDUSTRY MANAGEMENT SCHOOL

IMPORTANCE OF ETHICS IN HOSPITALITY INDUSTRY

WHY ETHICS IS SO IMPORTANT IN HOSPITALITY INDUSTRY?

Competitive Industry

If Customers and Employees are dissatisfied they leave fast

When you do any business, TRUST is the main key for success

Profits and Ethics are inversely proportional

long term effect on the organization’s profitability is positive

May reduce the company’s profit

BENEFITS OF ETHICS IN HOSPITALITY

contribute to productivity by minimizing the cost of business transactions

establishing customer loyalty

creating trust with suppliers

maintaining social capital

successful team of employees

10 BASIC ETHICAL PRINCIPLES FOR HOSPITALITY MANAGERS

Honesty

Integrity

Trustworthiness

Loyalty

Fairness

Concern and Respect of Others

Commitment to Excellence

Leadership

Reputation and Morale

Accountability

HONESTY

Hospitality managers are honest and truthful. They do not misleador deceive others by misrepresentations

INTEGRITY

Hospitality managers demonstrate the courage of their convictionsby doing what they know is right even when there is pressure to dootherwise

TRUSTWORTHINESS

Hospitality managers are trustworthy and candid in supplyinginformation and in correcting misapprehensions of fact. They donot create justifications for escaping their promises and commitments

LOYALTY

Hospitality managers demonstrate loyalty to their companies indevotion to duty and loyalty to colleagues by friendship in adversity. They avoid conflicts of interest; do not use or disclose confidential information; and, should they accept other employment, they respect the proprietary information of their former employer

FAIRNESS

Hospitality managers are fair and equitable in all dealings; theyneither arbitrarily abuse power nor take undue advantage of another’s mistakes or difficulties. They treat all individuals with equality, with tolerance and acceptance of diversity, and with an open mind

CONCERN AND RESPECT OF OTHERS

Hospitality managers are concerned, respectful,compassionate, and kind. They are sensitive to the personal concerns of their colleagues and live the Golden Rule. They respect the rights and interests of all those who have a stake in their decisions

COMMITMENT TO EXCELLENCE

Hospitality managers pursue excellence in performingtheir duties and are willing to put more into their job than theycan get out of it

LEADERSHIP

Hospitality managers are conscious of the responsibility andopportunities of their position of leadership. They realize that the bestway to instill ethical principles and ethical awareness in their organizations is by example. They walk their talk!

REPUTATION AND MORALE

Hospitality managers seek to protect and buildthe company’s reputation and the morale of its employees by engaging in conduct that builds respect. They also take whatever actions are necessary to correct or prevent inappropriate conduct of others

ACCOUNTABILITY

Hospitality managers are personally accountable for theethical quality of their decisions, as well as those of their subordinates

THANK YOU!