Sue AnstissNovember 2010

Step into Social Media

• Quick bit about you...• Your experience of social

media?• What you’d like from today?

First newspaper published

Computer1970175

21916 1930’

s2010

TVRadio

The old communication model

was a monologue.

3000The average person is exposed to

advertising messages/day

The new communication model

is a dialogue.

Social media...

People using tools(like blogs and video)

& sites (like Facebook and Flickr)

to share content and have conversations

online.

How can Social Media be used?

• Generating sales leads• Product development• Customer support• Internal knowledge• Market & customer feedback• Rapid sharing• Executive leadership & visibility• Branding

It’s not just marketing…

Whyshould

we care

BECAUSE 2/3 OF THE GLOBAL INTERNETPOPULATION VISIT SOCIAL NETWORKS

Nielsen, Global Faces & Networked Places, 2009

Photo by sinulog 2006 at Flickr

BECAUSE VISITING SOCIAL SITES IS NOW THE 4th MOST POPULAR ONLINE

ACTIVITY – AHEAD OF PERSONAL EMAIL

Nielsen, Global Faces & Networked Places, 2009

#1 73% of UK households now have internet access

#2 60% of UK adults access the internet every day

#3 31 million people made an online purchase in last 12mths

#4 42% of internet users post messages on social media sites

Source: ONS Opinions Survey

Social media – reminder

butdoes Social Media

work?

Selectives

Mavens

ButterfliesWallflowers

Engagement dbase July 2009 – Top100 BrandsWetpaint & Allimeter

Engagement correlates with performance

o Fastest ever growing online viral video campaign

o 6.7 million views after 24 hourso 23 million views after 36 hourso Isaiah Mustafa replied to 186

online comments and questionso Sales increased by 107%

But how do we get

started?

10 Keysto Social Media

success

1. Experiment with social media

• Experiment personally before professionally

• Try a variety of social media tools

• Be yourself, make some friends, and share

2. Have a strategy

Photo by Utne.com

HOPE IS NOT A STRATEGY.

3. Listen

o Find where your audience is participating and indentify the influencers

o Read industry blogs

o Google your company name & your competition

o Use free tools that can help you listen

o Avoid puffery

o Avoid evasion and lying

o Admit your mistakes right away

5. Give generously

o Don’t be afraid to share

o Make your content easy to share

o Think like a contributor & not a marketer

Relinquishcontrol

o Don't shoutDon't broadcastDon’t brag

o Speak like yourself

o Personify your brand

o Don’t try to delete or remove criticism

o Listen to your detractors

o Admit your shortcomings

o Work openly towards an explanation and solution

o Don’t wait until you have a campaign to launch - start planning and listening now

o Build relationships so they’re ready when you need them

o Get buy in from the organisation

o Convince senior team that social media is relevant to you

o ‘Divide and conquer’ within your team

o Recruit more help if needed

10. Measure results

www.google.com/analytics

Free analytics to measure success

Facebook offers unique analyticsStandard Reporting

Standard Impression, Clicks, Video Plays

Facebook Enhanced Reporting

Engagement report

Lexicon measures ‘buzz’ and sentiment on Facebook

Page report

Pulse Data reports the interests of your fans

Paid for analysis

Level 3Level 1 Level 2

Questions so far

o Social Networkso News & Bookmarkingo Blogso Microbloggingo Video Sharingo Photo Sharingo Message boardso Wikiso Virtual Realityo Social Gamingo Podcastso RSS feeds

57% have

joined a social network

500 million users

100+ million mobile

WORLDWIDE

Over 24 million users

11+ million daily

UK STATS

o Your homepage on Facebooko Messages, photos, videos, events o Interact with userso Fans see your page updates in

newsfeed

o Facebook ads give you the ability to advertise directly to specific demographic groups

o Locationo Ageo Sexo Keywords (appear in your

users profile)o Educationo Workplaceo Relationship statuso Relationship interestso Languages

Make you website more social by integrating with Facebook

Add the ‘like button’ to your

website and emails

Events

Wall

Info

Photos

ShopNewsPolls

Reviews

1. Create a page to promote your brand

2. Attract more fans with a contest

3. Encourage a discussion and participate frequently

4. Share and add value for your fans

5. Have a clear plan for content

1. Create a page and fail to maintain it

2. Use hard sell approach & talk too much about yourself

3. Censor comments

4. Spam fans with too frequent messages

5. Believe that ‘if you build it they will come’

Over 55 million members

In over 200 countries around the world

A new member joins LinkedIn every second

83% have watched video clips

Using video for business

10 great ideas!

o Showcase eventso Meet peopleo Behind the scenes

shotso Run competitionso Reveal new productso Encourage customers

to share

4,000,000,000The number of photos archived on Flickr.com

200,000,000 blogs

1. Transparent2. Relevant3. Be active4. Engage in dialogue5. Lots of links

Source: Universal McCann Comparative Study on Social Media Trends April 2008

73% of active online users have read a

blog

o Personal broadcast systemo Marketing, public relations

and customer service o Give your brand a voice

within the communityo Share timely informationo Personify your brand

1,105% year on year growth

Nearly 75 million people visited the Twitter site in January 2010…

1.2 billion Tweets – in January 2010

tools

Who I follow…

1. Find and share useful content

2. Pose questions and reply to others

3. Keep it fun - put a friendly face on your brand

4. Use a photo and keep your bio complete & updated

5. Know what people are saying about your brand

DON’T…

1. Sound like a press release – you’re in a social space

2. Spam with constant links to your website

3. Post useless information – who cares what you had for lunch

4. Worry that you don’t have many followers… it takes time

5. Follow thousands of people just to get more followers

o Share locationso Reward attendanceo Leave

recommendationso Link to other people

Branded geo-location services

Some things to do

IF YOUR PRODUCT IS RUBBISH, SOCIAL MEDIA WON’T FIX IT.

Photo by arlen at

Flickr.com

HOWEVER, IF YOUR CUSTOMER SERVICE IS RUBBISH, SOCIAL MEDIA

CAN HELP

IF YOUR COMPANY’S WORD OF MOUTH IS RUBBISH, SOCIAL MEDIA CAN HELP

NEVERFORGET THE BASICRULES

#1 Set Objectives

#2 Listen

#2 Listen

#3 Relinquish control

#4 engage

#5 measure

“Marketing”

“Advertising”

“Public Relations”

“Social Media Marketing”

Testing the Methodology

“White Christmas”

Some reading material...

Sue Anstiss 01628 630363

sue@promotepr.com@sueanstiss

http://uk.linkedin.com/in/sueanstiss

www.promotepr.com

Grateful thanks for help with my slides to:http://bonafidemarketinggenius.com