HXR 2016: Improving Insurance Member Experiences -Janna Kimel, Cambia

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Transcript of HXR 2016: Improving Insurance Member Experiences -Janna Kimel, Cambia

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CONSUMER ENGAGEMENT FROMTHE GROUND UP

Janna C. Kimel@third_brain

April 5, 2016

© 2014 Cambia Health Solutions, Inc.

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33 © 2015 Cambia Health Solutions, Inc. © 2015 Cambia Health Solutions, Inc.

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Deliver on the cause

© 2015 Cambia Health Solutions, Inc.

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CX Maturation

© 2015 Cambia Health Solutions, Inc.

77 © 2015 Cambia Health Solutions, Inc.

88 © 2015 Cambia Health Solutions, Inc.

99 © 2015 Cambia Health Solutions, Inc.

Health is the platform from which anything I'm able to contribute to the world springs. - Bridgette

Long happy life which means more time with the grandkids! - Cari

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