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SAP Globalization Services
Erik Trnqvist, LPM for ERP Financials, Sweden
Globalization @ SAP Globalization Drives Business
2012 SAP AG. All rights reserved. 2
Agenda
Globalization @ SAP and
Globalization Services 1
Globalization Strategy 2
Internationalization 3
Localization 4
Translation 5
Service Offerings 6
Highlights / Case Studies 7
2012 SAP AG. All rights reserved. 3
Agenda
Globalization @ SAP and
Globalization Services 1
Globalization Strategy 2
Internationalization 3
Localization 4
Translation 5
Service Offerings 6
Highlights / Case Studies 7
2012 SAP AG. All rights reserved. 4
Business Trends That Foster SAPs Value Proposition
SAP offers the best solution portfolio to leverage these trends.
With SAP, companies are ready for:
Innovation
at the speed of each business
Transformation
from built-to-last enterprises to
built-to-adapt business networks
Performance optimization
closed loop from strategy to
execution and back again
The challenges of a globalized
economy
Customers dont want a product, they want to get a job done.
1
Growing speed and scope of global
change.
2
2012 SAP AG. All rights reserved. 5
Globalization is a key differentiator for SAP in a competitive market
Global customer base in >140 countries
> 60 country version covering legal requirements delivered
39 languages delivered for various solutions
~ 1100 persons are working on globalization topics
Strong commitment to customers
Enablement of SAPs customers to continuously run a global solution according to their local/country specific needs
Delivery of 1.000+ legal changes per year
Globalization Services as Delivery Organization within SAP
Representation with local expertise in the majority of market
Delivering globalized solutions and services delivered to user groups and customers
~ 70.000 person days spent in 2009 for localization
~ 45 millions lines/words translated in SAPs products
Globalization @ SAP Facts and Figures
2012 SAP AG. All rights reserved. 6
Which Relevance and Meaning
Does Globalization Have For SAP Customers?
? What are your expectations regards
Globalization and the
engagement with
SAP?
For a user within a global SAP system, globalization means the applicability of SAP software worldwide, availability of different languages, availability of legal requirements and 24 hour support.
Drgerwerk AG & Co. KGaA
Reflecting international and world-wide business requirements within the functionalities of the standard SAP software solution. .
Robert Bosch GmbH
Globalization as an enabler for streamlined process and system landscapes where appropriate. Globalization as the opportunity for the company to act internally with best practices.
General Motors
Globalization brings a wealth of opportunities to those companies that successfully establish a combination of the right skills, in the right location and at the right cost, with the experience and expertise of the employees who serve their customers.
IBM
Globalization demonstrates a high flow of goods and capital. This results in multiple political, social, and economical implications.
Gunter Seidel
2012 SAP AG. All rights reserved. 7
What does Globalization mean for SAP?
Technical enablement of a system to operate globally
Multilanguage support
Code pages / Unicode
Time zones
Multiple currencies
Calendars
Internationalization
Business solutions are not viable without localization of content
Local best business practices
Legal requirements and statutory reporting
Localization
Speak the language of the locals
Translation
2012 SAP AG. All rights reserved. 8
SAPs Product Strategy
Explore and exploit
data, find answers
in real-time, and
make confident
decisions. Harness
visually compelling,
easy-to-use tools on
the devices of your
choice
Run your business
efficiently with an
integrated suite of
applications one that delivers long-
term predictability
and accelerated,
non-disruptive
innovation
Unwire your
business to deliver
secure, real-time,
business-critical
information anytime, anywhere,
to anyone, on any
mobile device
Dramatically
simplify your IT
infrastructure and
drive high value
innovation by
exploiting across
structured and
unstructured data
sources.
Capture the power
of the cloud while fully integrating with
on-premise
investments.
Empower your
employees, engage
your customers,
and collaborate with
partners across
business networks.
Applications
Powered by SAP HANA
Mobile Analytics Cloud Database & Tech.
2012 SAP AG. All rights reserved. 9
Globalization Services
Globalization Services (GS) enables customers and SAP to expand their
businesses worldwide and create value chains for sustainable growth,
making every customer a best-run business everywhere. GS also own,
secure, and enhance Globalization of SAP Solutions across the entire
Solution Portfolio, covering legal requirements as well as local business
best practices, translation and technical prerequisites for language
support.
Mission
2012 SAP AG. All rights reserved. 10
Globalization Services A Global Network
*) Major development locations + Local product management = around 40 countries / locations
SAP Globalization Services active across the globe in a global network of development centers (SAP Labs)*) to serve our customers at their business place
2012 SAP AG. All rights reserved. 12
Globalization Product Management Interaction with local user groups
Proactive roll-in of legal requirements/changes
Usage of the community to align on legal requirements ensuring a
standard solution serving all customers
Build a powerful community with legislators
Review of planned concepts to be implemented by SAP in the future
Early information exchange about planned delivery
Close cooperation during the development cycle
Iterative development approach at SAP enables regular
updates/reviews to/by the user group
Up to date transparency about planned delivery
Roll-out of legal functions
Provide information and documentation to SAP customers
Ensure verification by (pilot) customer(s) similar to standard ramp-up
approach
Consolidated feedback to development
Support customers in implementing and using the legal functions
Roll in Dev-Cycle Dev-Cycle Dev-Cycle Roll out
1
2
3
1 3 2 2 2
All activities are
coordinated
by local product
management
2012 SAP AG. All rights reserved. 13
Definition of Country Version
Country Specific Functions
Functionally covering essential
legal requirements and business
practices
Legal changes to those
covered requirements are
supported
Country Specific Documentation
Help documentation for country
versions
Globalization Knowledge Base
Delivers help to identify the
complexity of country and the
country-specifics that need to be
taken into account during the
implementation planning
Local Language
Our customers have software that
complies with the most important
country specific legal requirements
and business practices in their local
language.
Country Specific Configuration
Chart of accounts, balance
sheet, tax calculation
procedures
Template settings delivered by SAP
Country installation program to set
certain initial settings
2012 SAP AG. All rights reserved. 14
Agenda
Globalization @ SAP and
Globalization Services 1
Globalization Strategy 2
Internationalization 3
Localization 4
Translation 5
Service Offerings 6
Highlights / Case Studies 7
2012 SAP AG. All rights reserved. 15
Requirements for Global IT Solutions
The solution must SUPPORT GLOBAL BUSINESS PRACTICES
Global reporting, consolidation
Global process definition
The solution must keep in mind LOCAL REQUIREMENTS
Local tax calculation
Local payroll
Local balance sheet
The solution must be USABLE ACROSS THE WORLD
Local calendars and time zones must be handled
Usage of multiple currencies
The data must be USABLE ACROSS THE WORLD
Descriptions of data must be language dependent
Translation process must be supported
All kind of code pages must be supported
2012 SAP AG. All rights reserved. 16
Agenda
Globalization @ SAP and
Globalization Services 1
Globalization Strategy 2
Internationalization 3
Localization 4
Translation 5
Service Offerings 6
Highlights / Case Studies 7
2012 SAP AG. All rights reserved. 17
Internationalization: Multi-Lingual Support
German
English
French
Japanese
2012 SAP AG. All rights reserved. 18
Internationalization:
Address Format and Address Versions
German
Address Version
Central Address Database Franz Muster Hafenstrae 4
Hamburg 20022
Deutschland etc.
Chinese
Address Version
Russian
Address Version
500
20031
Address for
documents sent to country B
Peter Mayer 110, Kindergarten Road Berlin, IL 62670 United States of America
Address for
documents sent to country A
Peter Mayer Kindergarten Strae 10119 Berlin Deutschland
2012 SAP AG. All rights reserved. 19
Time Zone Functionality:
User Related Approach
FI Posting without time zone setting for the
end-user
Proposal for posting date is equal to system date
User time zone changed to New Zealand time
Proposal for posting date is given in New Zealand time
2012 SAP AG. All rights reserved. 20
Multiple Currencies
Being part of the global economy means,
running business across regions
Several countries and currencies can be involved
Manufacturing organization, sales force and
customer
Running a global company does also require
running multiple currencies
Local currency for tax calculation and statutory
reporting
Global (world wide) currency for group reporting
Currency handling is implemented on
transaction level
Currency is part of business object (like company
code or customer)
Exchange rates can be updated daily
2012 SAP AG. All rights reserved. 21
Agenda
Globalization @ SAP and
Globalization Services 1
Globalization Strategy 2
Internationalization 3
Localization 4
Translation 5
Service Offerings 6
Highlights / Case Studies 7
2012 SAP AG. All rights reserved. 22
SAP and Partner Country Versions
for Financials and Operations
SAP Country Versions
Iceland (Nyherjihf)
Country Versions
Provided by Partner
Solutions (1)
Bulgaria
Croatia
Greece
Israel
Kazakhstan
Romania
Serbia and Montenegro
Slovenia
Ukraine
SAP Add-On Country
Versions (9)
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
China
Colombia
India
Indonesia
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
United Arab
Emirates
United States
Venezuela
Colombia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hong Kong
Hungary
Mexico
Netherlands
New Zealand
Norway
Peru
Philippines
Poland
Portugal
Qatar
SAP Standard
Country Versions (49)
2012 SAP AG. All rights reserved. 23
SAP and Partner Country Versions
Human Capital Management Payroll
SAP Country Versions
Bulgaria
Croatia
Cyprus
Czech Republic
Colombia
Hungary
Poland
Slovakia
Slovenia
Turkey
Ukraine
SAP Add-On Country
Versions (11)
Angola (Arinso)
Bolivia (Arinso)
Botswana (EPI-USE)
Cameroon (Arinso)
Chad (Arinso)
Chile (Performance HR,
BCTS, Soluziona, ERP
Sistemas)
Denmark (KMD)
Ecuador (Arinso)
Iceland (Nyherjihf)
Kenya (planned) (EPI-USE)
Luxembourg (Arinso)
Morocco (Arinso)
Mozambique (EPI-USE)
Namibia (EPI-USE)
Nigeria (Arinso, EPI-USE)
Country Versions
Provided by Partner
Solutions (23)
Peru (BCTS)
Romania (Integrator)
Tanzania (EPI-USE)
Rwanda (EPI-USE)
Uganda (EPI-USE)
Uruguay (Conex, Soluziona)
Vietname (EPI-USE)
Zimbabwe (EPI-USE)
SAP Standard Country
Versions (35)
Argentina
Australia
Austria
Belgium
Brazil
Canada
China
Finland
France
Germany
Hong Kong
India
Indonesia
Ireland
Italy
Japan
Malaysia
Mexico
Netherlands
New Zealand
Norway
Philippines
Portugal
Qatar
Russia Saudi
Arabia
Singapore
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
United Arab Emirates
United Kingdom
United States
(Including Puerto Rico)
Venezuela
2012 SAP AG. All rights reserved. 24
Agenda
Globalization @ SAP and
Globalization Services 1
Globalization Strategy 2
Internationalization 3
Localization 4
Translation 5
Service Offerings 6
Highlights / Case Studies 7
2012 SAP AG. All rights reserved. 25
Translation SAP Speaks the Language of the Locals
Architecture supports unlimited number of languages with a Unicode-based architecture,
availability of translation / translation depth based on business decisions
Delivery of 39 languages
Translation of user interface as part of the product
State-of-the-art translation tools and techniques in
use
Comprehensive documentation through appropriate
terminology
Capturing data in foreign languages
Most of the data is stored with language dependent
description
More than 40 different languages tags available
In a Unicode-based system, all ISO-639 language
tags are available
2012 SAP AG. All rights reserved. 26
SAP Languages
SAP Standard
Languages (39) *
* Remarks:
Malaysia, India, Indonesia, Philippines, Singapore and South Africa use English,
Luxembourg uses French or German,
Kazakh and Hindi are implemented (release expected 2012).
Others use local languages.
Arabic
Bulgarian
Catalan
Chinese (simplified)
Chinese (traditional)
Croatian
Czech
Danish
Dutch
English
Estonian
Farsi
Finnish
French
German
Greek
Hebrew
Hindi
Hungarian
Italian
Japanese
Kazakh
Korean
Latvian
Lithuanian
Norwegian
Polish
Portuguese
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
2012 SAP AG. All rights reserved. 27
Agenda
Globalization @ SAP and
Globalization Services 1
Globalization Strategy 2
Internationalization 3
Localization 4
Translation 5
Service Offerings 6
Highlights / Case Studies 7
2012 SAP AG. All rights reserved. 28
Globalization Services Country Information on SAP Service Marketplace
http://service.sap.com/globalization * Country Information
* Requires login credentials to the SAP Service Marketplace
SMP is currently in redesign and will be released by the end of 2012.
Redesign
2012 SAP AG. All rights reserved. 29
Country Legal Change (CLC) Packages
Visit: service.sap.com/hrlegalchanges
2012 SAP AG. All rights reserved. 30
SAP Globalization Knowledge Base (GKB)
Visit: https://services.sap.com/gkb
2012 SAP AG. All rights reserved. 31
Agenda
Globalization @ SAP and
Globalization Services 1
Globalization Strategy 2
Internationalization 3
Localization 4
Translation 5
Service Offerings 6
Highlights / Case Studies 7
2012 SAP AG. All rights reserved. 32
Achievement
Delivery of a robust and integrated electronic invoicing solution with Business
to Government (B2G) and Business to Business (B2B) exchange of NF-e
according to legal requirements.
Solution for automating invoice receipt process based on incoming NF-e
enabling significant productivity gain in invoice verification and fiscal
departments.
Up to date legal changes and continuous delivery of new legal requirements
(e.g. electronic Freight Invoice CT-e delivered in 2012).
Already more than 450 customers using the solution.
Brazilian Electronic Invoice (Nota Fiscal eletrnica, NF-e)
Market Requirements
Brazilian Government is
transforming the invoicing and
bookkeeping from paper-based to
electronic format.
Since 2008, companies need to
issue and receive invoices via
XML, as so-called NF-e. All
transactions need to be
authorized online by the tax
authority.
Motivation
All but the very smallest
companies are required to issue
and receive electronic invoices.
As all companies in Brazil need
to invest in IT to stay legally
compliant, it was a good market
opportunity to position a new
product for NF-e.
Release and Availability
New product NF-e 1.0 for
outbound processes and NF-e
10.0 to automate inbound
processes.
Component: GRC, based on NW
PI
Availability:
NF-e 1.0: Jun. 2008
NF-e 10.0: Dec. 2010
2012 SAP AG. All rights reserved. 33
Localization SAP ERP HCM for China
Achievement
Successfully addressed legal compliance for the new labor contract law, Tax
Calculation for PwD Employee, Tax correction, legal form etc.
Successfully enhanced / developed localized solution as market / customer
requirement. E.g. Corporate Pension, Supplementary Insurance, Performance
Management, SASAC Report etc.
For detailed HCM localization solution map, may refer to the next page.
Market Requirements
Renovate overall solution, make
product easy to use and adapt,
improve translation of HCM
solutions. Better user experience
is very important to customer.
Improve localization features to
meet requirements from
customers in China.
It is also important to keep SAP
with legal compliance in China.
Motivation
Enhance HCM solution to next
competitive level to catch up
business transformation trend.
Improve customer experience on
core functions and value selling
for strategic functions.
The legal change impacts
existing HCM installations and
potential customer located in
China.
Release and Availability
Release on SAP ECC600 with
EhPx
Component: HCM
Availability: all are available
2012 SAP AG. All rights reserved. 34
United Nations Educational, Scientific and Cultural Organization ENABLING OPERATION WITH MARKET BEST PRACTICES
Why Globalization at SAP
Availability of SAP NPO software
Project support
Challenges & Needs
Operating in many countries
Special HR needs, being a non-
profit organization (NPO)
Quick Facts
UNESCO
Country: USA
Industry: Specialized United Nations
agency
Products and service: Laboratory of
ideas and a standard-setter to forge
universal agreements on emerging
ethical issues
Website: http://www.unesco.org
SAP provides the foundation for our modern management information system, with the scope
and flexibility to support our international operating
requirements. As SAP has continued to invest in
delivering a world-class NPO solution based on best
practices from UN organizations, we have continued
to invest in SAP software.
Lopamudra Guha-Giacobbi,
Chief of Section Financial Control Services, UNESCO
Thank you!
2012 SAP AG. All rights reserved. 36
2012 SAP AG. All rights reserved.
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