Globalization-SAP2012 SAPSA PDF

SAP Globalization Services

Erik Trnqvist, LPM for ERP Financials, Sweden

Globalization @ SAP Globalization Drives Business

2012 SAP AG. All rights reserved. 2

Agenda

Globalization @ SAP and

Globalization Services 1

Globalization Strategy 2

Internationalization 3

Localization 4

Translation 5

Service Offerings 6

Highlights / Case Studies 7


Agenda





Localization 4

Translation 5

Service Offerings 6



Business Trends That Foster SAPs Value Proposition

SAP offers the best solution portfolio to leverage these trends.

With SAP, companies are ready for:

Innovation

at the speed of each business

Transformation

from built-to-last enterprises to

built-to-adapt business networks

Performance optimization

closed loop from strategy to

execution and back again

The challenges of a globalized

economy

Customers dont want a product, they want to get a job done.

1

Growing speed and scope of global

change.

2


Globalization is a key differentiator for SAP in a competitive market

Global customer base in >140 countries

> 60 country version covering legal requirements delivered

39 languages delivered for various solutions

~ 1100 persons are working on globalization topics

Strong commitment to customers

Enablement of SAPs customers to continuously run a global solution according to their local/country specific needs

Delivery of 1.000+ legal changes per year

Globalization Services as Delivery Organization within SAP

Representation with local expertise in the majority of market

Delivering globalized solutions and services delivered to user groups and customers

~ 70.000 person days spent in 2009 for localization

~ 45 millions lines/words translated in SAPs products

Globalization @ SAP Facts and Figures


Which Relevance and Meaning

Does Globalization Have For SAP Customers?

? What are your expectations regards

Globalization and the

engagement with

SAP?

For a user within a global SAP system, globalization means the applicability of SAP software worldwide, availability of different languages, availability of legal requirements and 24 hour support.

Drgerwerk AG & Co. KGaA

Reflecting international and world-wide business requirements within the functionalities of the standard SAP software solution. .

Robert Bosch GmbH

Globalization as an enabler for streamlined process and system landscapes where appropriate. Globalization as the opportunity for the company to act internally with best practices.

General Motors

Globalization brings a wealth of opportunities to those companies that successfully establish a combination of the right skills, in the right location and at the right cost, with the experience and expertise of the employees who serve their customers.

IBM

Globalization demonstrates a high flow of goods and capital. This results in multiple political, social, and economical implications.

Gunter Seidel


What does Globalization mean for SAP?

Technical enablement of a system to operate globally

Multilanguage support

Code pages / Unicode

Time zones

Multiple currencies

Calendars

Internationalization

Business solutions are not viable without localization of content

Local best business practices

Legal requirements and statutory reporting

Localization

Speak the language of the locals

Translation


SAPs Product Strategy

Explore and exploit

data, find answers

in real-time, and

make confident

decisions. Harness

visually compelling,

easy-to-use tools on

the devices of your

choice

Run your business

efficiently with an

integrated suite of

applications one that delivers long-

term predictability

and accelerated,

non-disruptive

innovation

Unwire your

business to deliver

secure, real-time,

business-critical

information anytime, anywhere,

to anyone, on any

mobile device

Dramatically

simplify your IT

infrastructure and

drive high value

innovation by

exploiting across

structured and

unstructured data

sources.

Capture the power

of the cloud while fully integrating with

on-premise

investments.

Empower your

employees, engage

your customers,

and collaborate with

partners across

business networks.

Applications

Powered by SAP HANA

Mobile Analytics Cloud Database & Tech.


Globalization Services

Globalization Services (GS) enables customers and SAP to expand their

businesses worldwide and create value chains for sustainable growth,

making every customer a best-run business everywhere. GS also own,

secure, and enhance Globalization of SAP Solutions across the entire

Solution Portfolio, covering legal requirements as well as local business

best practices, translation and technical prerequisites for language

support.

Mission


Globalization Services A Global Network

*) Major development locations + Local product management = around 40 countries / locations

SAP Globalization Services active across the globe in a global network of development centers (SAP Labs)*) to serve our customers at their business place


Globalization Product Management Interaction with local user groups

Proactive roll-in of legal requirements/changes

Usage of the community to align on legal requirements ensuring a

standard solution serving all customers

Build a powerful community with legislators

Review of planned concepts to be implemented by SAP in the future

Early information exchange about planned delivery

Close cooperation during the development cycle

Iterative development approach at SAP enables regular

updates/reviews to/by the user group

Up to date transparency about planned delivery

Roll-out of legal functions

Provide information and documentation to SAP customers

Ensure verification by (pilot) customer(s) similar to standard ramp-up

approach

Consolidated feedback to development

Support customers in implementing and using the legal functions

Roll in Dev-Cycle Dev-Cycle Dev-Cycle Roll out

1

2

3

1 3 2 2 2

All activities are

coordinated

by local product

management


Definition of Country Version

Country Specific Functions

Functionally covering essential

legal requirements and business

practices

Legal changes to those

covered requirements are

supported

Country Specific Documentation

Help documentation for country

versions

Globalization Knowledge Base

Delivers help to identify the

complexity of country and the

country-specifics that need to be

taken into account during the

implementation planning

Local Language

Our customers have software that

complies with the most important

country specific legal requirements

and business practices in their local

language.

Country Specific Configuration

Chart of accounts, balance

sheet, tax calculation

procedures

Template settings delivered by SAP

Country installation program to set

certain initial settings


Agenda





Localization 4

Translation 5

Service Offerings 6



Requirements for Global IT Solutions

The solution must SUPPORT GLOBAL BUSINESS PRACTICES

Global reporting, consolidation

Global process definition

The solution must keep in mind LOCAL REQUIREMENTS

Local tax calculation

Local payroll

Local balance sheet

The solution must be USABLE ACROSS THE WORLD

Local calendars and time zones must be handled

Usage of multiple currencies

The data must be USABLE ACROSS THE WORLD

Descriptions of data must be language dependent

Translation process must be supported

All kind of code pages must be supported


Agenda





Localization 4

Translation 5

Service Offerings 6



Internationalization: Multi-Lingual Support

German

English

French

Japanese


Internationalization:

Address Format and Address Versions

German

Address Version

Central Address Database Franz Muster Hafenstrae 4

Hamburg 20022

Deutschland etc.

Chinese

Address Version

Russian

Address Version

500

20031

Address for

documents sent to country B

Peter Mayer 110, Kindergarten Road Berlin, IL 62670 United States of America

Address for

documents sent to country A

Peter Mayer Kindergarten Strae 10119 Berlin Deutschland


Time Zone Functionality:

User Related Approach

FI Posting without time zone setting for the

end-user

Proposal for posting date is equal to system date

User time zone changed to New Zealand time

Proposal for posting date is given in New Zealand time


Multiple Currencies

Being part of the global economy means,

running business across regions

Several countries and currencies can be involved

Manufacturing organization, sales force and

customer

Running a global company does also require

running multiple currencies

Local currency for tax calculation and statutory

reporting

Global (world wide) currency for group reporting

Currency handling is implemented on

transaction level

Currency is part of business object (like company

code or customer)

Exchange rates can be updated daily


Agenda





Localization 4

Translation 5

Service Offerings 6



SAP and Partner Country Versions

for Financials and Operations

SAP Country Versions

Iceland (Nyherjihf)

Country Versions

Provided by Partner

Solutions (1)

Bulgaria

Croatia

Greece

Israel

Kazakhstan

Romania

Serbia and Montenegro

Slovenia

Ukraine

SAP Add-On Country

Versions (9)

Argentina

Australia

Austria

Belgium

Brazil

Canada

Chile

China

Colombia

India

Indonesia

Ireland

Italy

Japan

Latvia

Lithuania

Luxembourg

Malaysia

Switzerland

Taiwan

Thailand

Turkey

United Kingdom

United Arab

Emirates

United States

Venezuela

Colombia

Czech Republic

Denmark

Estonia

Finland

France

Germany

Hong Kong

Hungary

Mexico

Netherlands

New Zealand

Norway

Peru

Philippines

Poland

Portugal

Qatar

SAP Standard

Country Versions (49)


SAP and Partner Country Versions

Human Capital Management Payroll

SAP Country Versions

Bulgaria

Croatia

Cyprus

Czech Republic

Colombia

Hungary

Poland

Slovakia

Slovenia

Turkey

Ukraine

SAP Add-On Country

Versions (11)

Angola (Arinso)

Bolivia (Arinso)

Botswana (EPI-USE)

Cameroon (Arinso)

Chad (Arinso)

Chile (Performance HR,

BCTS, Soluziona, ERP

Sistemas)

Denmark (KMD)

Ecuador (Arinso)

Iceland (Nyherjihf)

Kenya (planned) (EPI-USE)

Luxembourg (Arinso)

Morocco (Arinso)

Mozambique (EPI-USE)

Namibia (EPI-USE)

Nigeria (Arinso, EPI-USE)

Country Versions

Provided by Partner

Solutions (23)

Peru (BCTS)

Romania (Integrator)

Tanzania (EPI-USE)

Rwanda (EPI-USE)

Uganda (EPI-USE)

Uruguay (Conex, Soluziona)

Vietname (EPI-USE)

Zimbabwe (EPI-USE)

SAP Standard Country

Versions (35)

Argentina

Australia

Austria

Belgium

Brazil

Canada

China

Finland

France

Germany

Hong Kong

India

Indonesia

Ireland

Italy

Japan

Malaysia

Mexico

Netherlands

New Zealand

Norway

Philippines

Portugal

Qatar

Russia Saudi

Arabia

Singapore

South Africa

South Korea

Spain

Sweden

Switzerland

Taiwan

Thailand

United Arab Emirates

United Kingdom

United States

(Including Puerto Rico)

Venezuela


Agenda





Localization 4

Translation 5

Service Offerings 6



Translation SAP Speaks the Language of the Locals

Architecture supports unlimited number of languages with a Unicode-based architecture,

availability of translation / translation depth based on business decisions

Delivery of 39 languages

Translation of user interface as part of the product

State-of-the-art translation tools and techniques in

use

Comprehensive documentation through appropriate

terminology

Capturing data in foreign languages

Most of the data is stored with language dependent

description

More than 40 different languages tags available

In a Unicode-based system, all ISO-639 language

tags are available


SAP Languages

SAP Standard

Languages (39) *

* Remarks:

Malaysia, India, Indonesia, Philippines, Singapore and South Africa use English,

Luxembourg uses French or German,

Kazakh and Hindi are implemented (release expected 2012).

Others use local languages.

Arabic

Bulgarian

Catalan

Chinese (simplified)

Chinese (traditional)

Croatian

Czech

Danish

Dutch

English

Estonian

Farsi

Finnish

French

German

Greek

Hebrew

Hindi

Hungarian

Italian

Japanese

Kazakh

Korean

Latvian

Lithuanian

Norwegian

Polish

Portuguese

Romanian

Russian

Serbian

Slovak

Slovenian

Spanish

Swedish

Thai

Turkish

Ukrainian

Vietnamese


Agenda





Localization 4

Translation 5

Service Offerings 6



Globalization Services Country Information on SAP Service Marketplace

http://service.sap.com/globalization * Country Information

* Requires login credentials to the SAP Service Marketplace

SMP is currently in redesign and will be released by the end of 2012.

Redesign


Country Legal Change (CLC) Packages

Visit: service.sap.com/hrlegalchanges


SAP Globalization Knowledge Base (GKB)

Visit: https://services.sap.com/gkb


Agenda





Localization 4

Translation 5

Service Offerings 6



Achievement

Delivery of a robust and integrated electronic invoicing solution with Business

to Government (B2G) and Business to Business (B2B) exchange of NF-e

according to legal requirements.

Solution for automating invoice receipt process based on incoming NF-e

enabling significant productivity gain in invoice verification and fiscal

departments.

Up to date legal changes and continuous delivery of new legal requirements

(e.g. electronic Freight Invoice CT-e delivered in 2012).

Already more than 450 customers using the solution.

Brazilian Electronic Invoice (Nota Fiscal eletrnica, NF-e)

Market Requirements

Brazilian Government is

transforming the invoicing and

bookkeeping from paper-based to

electronic format.

Since 2008, companies need to

issue and receive invoices via

XML, as so-called NF-e. All

transactions need to be

authorized online by the tax

authority.

Motivation

All but the very smallest

companies are required to issue

and receive electronic invoices.

As all companies in Brazil need

to invest in IT to stay legally

compliant, it was a good market

opportunity to position a new

product for NF-e.

Release and Availability

New product NF-e 1.0 for

outbound processes and NF-e

10.0 to automate inbound

processes.

Component: GRC, based on NW

PI

Availability:

NF-e 1.0: Jun. 2008

NF-e 10.0: Dec. 2010


Localization SAP ERP HCM for China

Achievement

Successfully addressed legal compliance for the new labor contract law, Tax

Calculation for PwD Employee, Tax correction, legal form etc.

Successfully enhanced / developed localized solution as market / customer

requirement. E.g. Corporate Pension, Supplementary Insurance, Performance

Management, SASAC Report etc.

For detailed HCM localization solution map, may refer to the next page.

Market Requirements

Renovate overall solution, make

product easy to use and adapt,

improve translation of HCM

solutions. Better user experience

is very important to customer.

Improve localization features to

meet requirements from

customers in China.

It is also important to keep SAP

with legal compliance in China.

Motivation

Enhance HCM solution to next

competitive level to catch up

business transformation trend.

Improve customer experience on

core functions and value selling

for strategic functions.

The legal change impacts

existing HCM installations and

potential customer located in

China.

Release and Availability

Release on SAP ECC600 with

EhPx

Component: HCM

Availability: all are available


United Nations Educational, Scientific and Cultural Organization ENABLING OPERATION WITH MARKET BEST PRACTICES

Why Globalization at SAP

Availability of SAP NPO software

Project support

Challenges & Needs

Operating in many countries

Special HR needs, being a non-

profit organization (NPO)

Quick Facts

UNESCO

Country: USA

Industry: Specialized United Nations

agency

Products and service: Laboratory of

ideas and a standard-setter to forge

universal agreements on emerging

ethical issues

Website: http://www.unesco.org

SAP provides the foundation for our modern management information system, with the scope

and flexibility to support our international operating

requirements. As SAP has continued to invest in

delivering a world-class NPO solution based on best

practices from UN organizations, we have continued

to invest in SAP software.

Lopamudra Guha-Giacobbi,

Chief of Section Financial Control Services, UNESCO

Thank you!


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