Getting to behavioral change

Getting to Behavioral Change

Accountability& Level 3

Evaluation

Presented by: Maureen Orey M.Ed., CPLPPresident, Workplace Learning & Performance Group

Session Objectives:

Define the organizational systems needed to support behavioral changeIdentify the role of the manager to empower actionExplore the five key factors to individual accountability

Accountability and Level 3 Evaluation

You can lead a horse to water…

Icebreaker Questions

How do you define learning?Can you compel behavioral change?How do you define accountability?What systems do you have in place to support and reinforce learning

How do you define learning?

How do you define Accountability?

Learning DefinedDefinition: verb

1. to acquire knowledge or skill: to learn rapidly

2. to become informed (usually followed by of ): to learn of an accident

Source: Dictionary.com

Accountability Defined

Definition: noun

1. the state of being accountable, liable, or answerable.

Source: Dictionary.com

Why do we learn?

“I wanted to challenge myself”,“I wanted to (or, had to) accomplish a new task”“I was working to achieve a goal”“It was important to me”

Four Factors of Managing Change

Organization Manager

Team Individual

How does your organization support accountability??

Best Practices in Organizations Supporting Accountability

A Positive Learning Culture Learning Reinforcements

(wiki’s, apps, videos, job aides…)Learning ContractsPeer Support GroupsProfessional Development Plan (IDP’s)Corporate Learning Transcripts

The Role of the ManagerThe #1 KILLER of… behavioral change!

What a Manager SHOULD do…

Assess learner readinessUnderstand and reinforce Empower learningMonitor progressEncourage testing (permission to fail?)Reward attemptsTrust

Team Dynamics

Team Support

CollaborationDiscussionPeer SupportProject GoalsSynergy Action

Individual

Results orientedFocusedMotivatedEngagedRelevant

Assess Yourself!

What are you doing to be more accountable?

Change or Die??

Only 10% of the population will change their behavior even with a deadly prognosis

Changing the behavior of people isn't just the biggest challenge in health care. It's the most important challenge for businesses trying to compete in a turbulent world. - John Kotter,

Sustainable Change

Reframe – change your thinking or perspectiveRelate – get supportRepeat

Motivated to Change

Nov 2006

Five key factors of individual accountability

ReadyWillingAbleMotivatedAction Oriented

Key Factor #1 - Ready

Assess learner readinessSupervisor inputSelf assessment

Resources needed?Technology, Staff, Budget, Permission?

Pre-learning prep

Key Factor #2- Willing

Attitude check… are you onboardAttitude adjustment… can you get on-board?Willingness to learn AND

a willingness to changeRisk tolerance

Key Factor #3 - Able

SkillsKnowledgeResources

Key Factor #4 - Motivated

WIIFM? Are they motivated to make change? Can they be compelled to change?Does this align with their personal or professional vision?

Key Factor #5 – Action Oriented

Time ManagementProject PlanningImplementationJust Do it!

Get Transformational Results!

Oct 2009

ASTD 2011 - Personal Action Plan

Questions to Ponder:1. What is one idea you will implement?2. What resources do you need to do this?3. What barriers will keep you from success?4. Are you Ready? Willing? Able?5. What is your first step?6. What are the consequences of inaction?

Consequences of In-action

Ernestine Sheppard74 Years old

Results of Focused Action

Make the changeyou want to see in your work,

life, business, team...-Maureen Orey, CPLP

Be the change you want to see in the world.

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