IMPROVING USER EXPERIENCE AT HOPKINS PARKING STRUCTURE

Safety -User, interviewer

Administration-Chain of command, available funds

Time-The nature of parking

Consent obtained for observation as the user navigates the lot and for audio recording of interview as retrospective account of parking

Open mind, directed questions, respect for user’s available time

User Groups

Permit Based: A, B, S

2 A, 3 B, 9 S

▪Total: 14

Parking Administration Statistics Path maps Retrospective Interviews Observations

Photos in real time

Color Key: Blue labels, Pink labels, Green labels.

Green Labels/Main Issues:•Location convenience (spatial)•Spot Availability (temoporal) •Safety•Environment and its affect on strategy

Address safety concerns Publicize available information Reduce gas emissions Utilize technological and physical

resources Work within constraints Raise user satisfaction

Approach HopkinsGather Information Formulate Parking Strategy Find a Spot

PIXY PARKER

Undergraduate Student

Purchased “S” Parking Permit

Bioengineering Major, Chemistry Minor

Commuter~ arrives during peak hours (7am-4pm)

Projected Time Cap: 15 min

Average Time Cap: 45-60 min

Competitive Driver

Circles each level; waits in line with other cars; follows (stalks) pedestrians to their vehicles; plans class/work schedules around parking

Always arrives on time for her obligations

DWAYNE DRIVER

Undergraduate Student

Purchased “S” Parking Permit

Sociology Major, Art Minor

Non-Competitive Driver

Time Cap: 0 min

Commuter~ arrives during peak hours

Impatient, reckless driver

Circles structure once and is willing to purchase additional day passes for “B” & “V” spaces if no “S” spaces are immediately available

If no parking is available in Hopkins: tries another lot or ditches class & gives up on his search

core issues

desires

practices

user input

This resolves:

Storyboard

Storyboard Conclusions

• Convenience

• Availability

• Safety

Label Elevators Labe Hopkins Entrance Post Map Additional Lighting Speed Bumps/Stop Signs Mirrors Labeled Floors Speed Limit Information Board

Car collision = stop sign Cars speeding Low light visibility Information board etc

[TINA FINISHING TMR]

[final protototype]

No Current Map of Hopkins or Spot Directory

Entrance Directory Elevator Directory

At Peak Hours 9:00 - 4:00 for S spotsEmpty Occupied %Spaces Spaces Occupied

11 69 86% A

25 471 95% B

0 678 100% S

10 83 89% V

Melissa’s paint images

Company: signz.co.nz/digital-information-boards/

Implementation:- Future collaboration and contacts

Letting the data speak for itself A commitment to UCSD community Questions contact:

ucsdparkingsucks@gmail.com