Final final final dont delete

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IMPROVING USER EXPERIENCE AT HOPKINS PARKING STRUCTURE

Transcript of Final final final dont delete

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IMPROVING USER EXPERIENCE AT HOPKINS PARKING STRUCTURE

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Safety -User, interviewer

Administration-Chain of command, available funds

Time-The nature of parking

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Consent obtained for observation as the user navigates the lot and for audio recording of interview as retrospective account of parking

Open mind, directed questions, respect for user’s available time

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User Groups

Permit Based: A, B, S

2 A, 3 B, 9 S

▪Total: 14

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Parking Administration Statistics Path maps Retrospective Interviews Observations

Photos in real time

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Color Key: Blue labels, Pink labels, Green labels.

Green Labels/Main Issues:•Location convenience (spatial)•Spot Availability (temoporal) •Safety•Environment and its affect on strategy

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Address safety concerns Publicize available information Reduce gas emissions Utilize technological and physical

resources Work within constraints Raise user satisfaction

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Approach HopkinsGather Information Formulate Parking Strategy Find a Spot

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PIXY PARKER

Undergraduate Student

Purchased “S” Parking Permit

Bioengineering Major, Chemistry Minor

Commuter~ arrives during peak hours (7am-4pm)

Projected Time Cap: 15 min

Average Time Cap: 45-60 min

Competitive Driver

Circles each level; waits in line with other cars; follows (stalks) pedestrians to their vehicles; plans class/work schedules around parking

Always arrives on time for her obligations

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DWAYNE DRIVER

Undergraduate Student

Purchased “S” Parking Permit

Sociology Major, Art Minor

Non-Competitive Driver

Time Cap: 0 min

Commuter~ arrives during peak hours

Impatient, reckless driver

Circles structure once and is willing to purchase additional day passes for “B” & “V” spaces if no “S” spaces are immediately available

If no parking is available in Hopkins: tries another lot or ditches class & gives up on his search

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core issues

desires

practices

user input

This resolves:

Storyboard

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Storyboard Conclusions

• Convenience

• Availability

• Safety

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Label Elevators Labe Hopkins Entrance Post Map Additional Lighting Speed Bumps/Stop Signs Mirrors Labeled Floors Speed Limit Information Board

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Car collision = stop sign Cars speeding Low light visibility Information board etc

[TINA FINISHING TMR]

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[final protototype]

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No Current Map of Hopkins or Spot Directory

Entrance Directory Elevator Directory

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At Peak Hours 9:00 - 4:00 for S spotsEmpty Occupied %Spaces Spaces Occupied

11 69 86% A

25 471 95% B

0 678 100% S

10 83 89% V

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Melissa’s paint images

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Company: signz.co.nz/digital-information-boards/

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Implementation:- Future collaboration and contacts

Letting the data speak for itself A commitment to UCSD community Questions contact:

[email protected]

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