INTERPERSONALSKILLS

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At the end of the day people won’t remember what you said or did, they will rememberhow you made them feel.

- Maya Angelou

Julie SatterwhitePrincipal & Chief Marketing Officer

Rutherford + ChekeneStructural and Geotechnical Engineers

WHO IS IN THE ROOM?

Briefly share:

1. Your Name

2. Your Company

3. Your Role

TODAY’S RULES OF ENGAGEMENT

1. Participate & Contribute

2. Questions

3. Cell Phones & Laptops

WHAT WE WILL COVER

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INTERPERSONAL SKILLS

• Managing versus Leading

• How to Run an Effective Meeting

• Working with Technical Staff

• Networking with Ease

• Power of Presence | Non-Verbal Communication

• Emotional Intelligence

WHAT WE WILL LEARN

LEARNING OUTCOMES

• Helpful ways to manage technical staff to get what you need

• Gain new ideas on how to run an effective meeting

• How to better deal with different personalities

• Tips for easier network

• Tools to use when having difficult conversations

WHAT ARE INTERPERSONAL SKILLS?

Share Ideas

MANAGING vs. LEADING

MANAGING vs LEADING

Manager Leader

Focus on Things Focus on People

Do Things Right Do the Right Things

Plan Inspire

Organize Influence

Direct Motivate

Control Build

MANAGING vs LEADING

1. QUALITIES of Good Leaders and Managers

Share Ideas

2. Marketing Coordinators as Leaders

Examples

3. New Google Manager – 5 things1. Mindset and values2. Emotional intelligence (EI)3. Manager transition4. Coaching5. Feedback6. Decision making

Source: Inc.com article by Michael Schneider, Human Capital Specialist, Welltower ,Google Spent Years Studying Effective Bosses. Now They Teach New Managers These 6 Things (August 2017),

QUESTIONS ON MANAGING vs LEADING

EFFECTIVE MEETINGS

MEETING ETIQUETTE

1. Prepare to Engage

2. Be a Good Listener

3. Focus on Speaker / Electronic Devices

HOW TO RUN AN EFFECTIVE MEETING

1. What is a Good Meeting?

Share Ideas

2. Types of Meetings Decision Making Brainstorming Alignment (policy change, celebration)

3. Meeting Formats In-person Virtual Regularity & Size

4. Meeting Approach Preparation Conduct Follow-up

Source: AEBL | The Association of AE Business Leaders “Conducting Effective Meetings” by Matt Johnson, Taylor Design

7 HABITS OF HIGHLY EFFECTIVE MEETINGS

WHAT ARE ELEMENTS OF AN EFFECTIVE MEETINGS?

1. Agenda

2. Understand Attendees

3. Manage Time

4. Park Off Topic Discussions

5. Prewire Important Points

6. Notes

7. Meeting Follow Up – ACTION ITEMS

“Bye Bye” By When By Who

Q’s on EFFECTIVE MEETINGS

HANDOUT

WORKING WITH TECHNICAL STAFF

WHO ARE WE DEALING WITH? PERSONALITY TYPES AND TESTS

WORKING WITH TECHNICAL STAFF

INTROVERTS, EXTROVERTS and HYBRIDS 1. Listen to them and learn their strengths/comfort zone

2. Silence is normal

3. Start request via email

4. Be prepared

5. Know your People: Discover their interests

Group Activity – Role Play + Story Time

Q’s on WORKING WITH TECHNICAL STAFF

NETWORKING WITH EASE

NETWORKING WITH EASE

WHAT IS NETWORKING?

Share Ideas

NETWORKING WITH EASE

PERSONAL PREPARATION • 30-second introduction “elevator speech”

• Name Tag

• Professional Wardrobe

• Good Handshake

• Breath Mint

• Hidden $20 bills

• Business Cards

NETWORKING WITH EASE

NETWORKING TIPS

1. Start with a purpose and plan

2. Wear your name tag

3. Smile and relax

4. Be sure to introduce yourself

5. Have an effective handshake

6. Use “elevator” speech

7. Start with small talk

8. Hand out your business card

9. Move around

10.Follow-up is key …

and more to follow

NETWORKING WITH EASE

FOLLOW UP

NETWORKING WITH EASE

GROUP ACTIVITY Role Playing 

Q’s on NETWORKING WITH EASE

POWER OF PRESENCE + NON VERBALS

POWER OF PRESENCE

Source: Amy Cuddy, Harvard Business School social psychologist and TED Global 2012 Talk “Your Body Language May Shape Who You Are”

It’s not fake it ‘til you make it,It is fake it until you become it.

- Amy Cuddy

POWER OF PRESENCE

Source: Amy Cuddy, Harvard Business School professor and author of Presence: Bringing Your Boldest Self to Your Biggest Challenges (2015)

POWERLESS POSES POWERFUL POSES

NON-VERBAL COMMUNICATION

93%

NON-VERBAL COMMUNICATION

93%ELEMENTS OF PERSONAL COMMUNICATION

7-38-55% Rule

• 7% Spoken Words

• 38% Voice and Tone

• 55% Body Language

Source: UCLA Professor Dr. Albert Mehrabian (2009). “Silent Messages – A Wealth of Information About Nonverbal Communication (Body Language)

NON VERBAL COMMUNICATION

KEY ELEMENTS

• Eye Contact

• Body Language

o Posture

o Facial Expressions

o Hand Gestures

o Position in Room

• Vocal Tone and Cadence

Source: Nick Morgan, author of Power Cues (2014), explains how to master your unconscious behavior to command influence.

Q’s on PRESENCE and NONVERBALS

EMOTIONAL INTELLIGENCE

EQ & IQ

Q’s on EMOTIONAL INTELLIGENCE

EQ TEST

SUMMARY

• Lifetime Learning

• Focus on Strengths

• Learn from Mistakes and Failures ‐ you either succeed or you learn

• Model the Behavior You Desire and Expect from Others

QUESTIONS

THANK YOU + BOOK RECOMMENDATIONS