FINAL 5.17.18 JAS Interpersonal CMU SMPS Branded PPT Deck … · Microsoft PowerPoint - FINAL...
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INTERPERSONAL SKILLS Image goes here Ime goes here
Transcript of FINAL 5.17.18 JAS Interpersonal CMU SMPS Branded PPT Deck … · Microsoft PowerPoint - FINAL...
INTERPERSONALSKILLS
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Ime goes here
At the end of the day people won’t remember what you said or did, they will rememberhow you made them feel.
- Maya Angelou
Julie SatterwhitePrincipal & Chief Marketing Officer
Rutherford + ChekeneStructural and Geotechnical Engineers
WHO IS IN THE ROOM?
Briefly share:
1. Your Name
2. Your Company
3. Your Role
TODAY’S RULES OF ENGAGEMENT
1. Participate & Contribute
2. Questions
3. Cell Phones & Laptops
WHAT WE WILL COVER
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INTERPERSONAL SKILLS
• Managing versus Leading
• How to Run an Effective Meeting
• Working with Technical Staff
• Networking with Ease
• Power of Presence | Non-Verbal Communication
• Emotional Intelligence
WHAT WE WILL LEARN
LEARNING OUTCOMES
• Helpful ways to manage technical staff to get what you need
• Gain new ideas on how to run an effective meeting
• How to better deal with different personalities
• Tips for easier network
• Tools to use when having difficult conversations
WHAT ARE INTERPERSONAL SKILLS?
Share Ideas
MANAGING vs. LEADING
MANAGING vs LEADING
Manager Leader
Focus on Things Focus on People
Do Things Right Do the Right Things
Plan Inspire
Organize Influence
Direct Motivate
Control Build
MANAGING vs LEADING
1. QUALITIES of Good Leaders and Managers
Share Ideas
2. Marketing Coordinators as Leaders
Examples
3. New Google Manager – 5 things1. Mindset and values2. Emotional intelligence (EI)3. Manager transition4. Coaching5. Feedback6. Decision making
Source: Inc.com article by Michael Schneider, Human Capital Specialist, Welltower ,Google Spent Years Studying Effective Bosses. Now They Teach New Managers These 6 Things (August 2017),
QUESTIONS ON MANAGING vs LEADING
EFFECTIVE MEETINGS
MEETING ETIQUETTE
1. Prepare to Engage
2. Be a Good Listener
3. Focus on Speaker / Electronic Devices
HOW TO RUN AN EFFECTIVE MEETING
1. What is a Good Meeting?
Share Ideas
2. Types of Meetings Decision Making Brainstorming Alignment (policy change, celebration)
3. Meeting Formats In-person Virtual Regularity & Size
4. Meeting Approach Preparation Conduct Follow-up
Source: AEBL | The Association of AE Business Leaders “Conducting Effective Meetings” by Matt Johnson, Taylor Design
7 HABITS OF HIGHLY EFFECTIVE MEETINGS
WHAT ARE ELEMENTS OF AN EFFECTIVE MEETINGS?
1. Agenda
2. Understand Attendees
3. Manage Time
4. Park Off Topic Discussions
5. Prewire Important Points
6. Notes
7. Meeting Follow Up – ACTION ITEMS
“Bye Bye” By When By Who
Q’s on EFFECTIVE MEETINGS
HANDOUT
WORKING WITH TECHNICAL STAFF
WHO ARE WE DEALING WITH? PERSONALITY TYPES AND TESTS
WORKING WITH TECHNICAL STAFF
INTROVERTS, EXTROVERTS and HYBRIDS 1. Listen to them and learn their strengths/comfort zone
2. Silence is normal
3. Start request via email
4. Be prepared
5. Know your People: Discover their interests
Group Activity – Role Play + Story Time
Q’s on WORKING WITH TECHNICAL STAFF
NETWORKING WITH EASE
NETWORKING WITH EASE
WHAT IS NETWORKING?
Share Ideas
NETWORKING WITH EASE
PERSONAL PREPARATION • 30-second introduction “elevator speech”
• Name Tag
• Professional Wardrobe
• Good Handshake
• Breath Mint
• Hidden $20 bills
• Business Cards
NETWORKING WITH EASE
NETWORKING TIPS
1. Start with a purpose and plan
2. Wear your name tag
3. Smile and relax
4. Be sure to introduce yourself
5. Have an effective handshake
6. Use “elevator” speech
7. Start with small talk
8. Hand out your business card
9. Move around
10.Follow-up is key …
and more to follow
NETWORKING WITH EASE
FOLLOW UP
NETWORKING WITH EASE
GROUP ACTIVITY Role Playing
Q’s on NETWORKING WITH EASE
POWER OF PRESENCE + NON VERBALS
POWER OF PRESENCE
Source: Amy Cuddy, Harvard Business School social psychologist and TED Global 2012 Talk “Your Body Language May Shape Who You Are”
It’s not fake it ‘til you make it,It is fake it until you become it.
- Amy Cuddy
POWER OF PRESENCE
Source: Amy Cuddy, Harvard Business School professor and author of Presence: Bringing Your Boldest Self to Your Biggest Challenges (2015)
POWERLESS POSES POWERFUL POSES
NON-VERBAL COMMUNICATION
93%
NON-VERBAL COMMUNICATION
93%ELEMENTS OF PERSONAL COMMUNICATION
7-38-55% Rule
• 7% Spoken Words
• 38% Voice and Tone
• 55% Body Language
Source: UCLA Professor Dr. Albert Mehrabian (2009). “Silent Messages – A Wealth of Information About Nonverbal Communication (Body Language)
NON VERBAL COMMUNICATION
KEY ELEMENTS
• Eye Contact
• Body Language
o Posture
o Facial Expressions
o Hand Gestures
o Position in Room
• Vocal Tone and Cadence
Source: Nick Morgan, author of Power Cues (2014), explains how to master your unconscious behavior to command influence.
Q’s on PRESENCE and NONVERBALS
EMOTIONAL INTELLIGENCE
EQ & IQ
Q’s on EMOTIONAL INTELLIGENCE
EQ TEST
SUMMARY
• Lifetime Learning
• Focus on Strengths
• Learn from Mistakes and Failures ‐ you either succeed or you learn
• Model the Behavior You Desire and Expect from Others
QUESTIONS
THANK YOU + BOOK RECOMMENDATIONS
