Essex ConferenceCHELMSFORD | 15 NOVEMBER 2018

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PROGRAMME

9:30

9:40

12:00

10:15

11:20

11:00

Letting Partnership ‘HealthChecks’Jenny Markham

What vendors look for in an agent, and the role perception plays in it allByRightmoveanalystandconsumer

behaviourspecialistDaniel Barea.

Cartel dangers: what you need to knowDrawingonlessonslearntfromCMA

cases,Clivewillbeexplainingwhatbusinesscartelbehaviourlookslikeandthecompetitionlawdangers you need to be alert to. Clive Robins

Refreshments | Exhibition

8:45 Networking

MORNING

13:30

14:30 Refreshments | Exhibition

AFTER LUNCH

14:50 Choose your session...

12:30 Lunch | Exhibition

CONTINUING PROFESSIONAL DEVELOPMENT (CPD)

Don’tforgettologyourattendanceasCPD.Allmembers are required to undertake and log at least12hours’CPDactivityperyear.Thiseventwillcountas7hourstowardsyourtotal.

arla.co.uk/members | naea.co.uk/members

MEMBERS

National Trading Standards Estate Agency Team (NTSEAT) Supportingbusinessestocomplywiththeir

legalobligations. James Munro

Raising standardsKatrinewillbeprovidinginsightintohowtocreateacultureofconsumerprotection

andinvitesyouto“betheOmbudsman”ontwoCasestudies. Katrine Sporle

Communication mastery – the zombie slayers toolkit Whyisgettingthroughtoouraudienceso

incrediblydifficult?Wewillexplorehowtointeractandcommunicatewithmorepower,passionandpurposeandachieveincrediblesuccess.Nick Looby

16:30 Close

Tenant Fees BillAnalysis,

likelytimescaleforimplementationandan update on ARLA Propertymark’s lobbying workontheban.David Cox

Anti-Money LaunderingCompliance

withtheFourthMoneyLaunderingDirectiveisabsolutelycriticalifcompaniesaretoavoidheftyfines,thissessionwillcovertheessentialstepsneeded to be taken. Mark Hayward

LETTINGS

SALES

NAEA Propertymark overview Mark Bentley

Diversifying your Income StreamJason Lee

Aerial photography and drone complianceJeremy Swan

Legal update Robert Bolwell

Tenancy Deposit Scheme (TDS)Steve Harriot

MEET THE SPEAKERS

Robert Bolwell, Dutton GregoryRobert has been a partner in the firmsince1987andisheadoftheLandlord and Tenant Department. Robertworksonmorecomplicateddilapidationandpossessioncases,advisesanumberofclientswithlargeblockmanagementportfoliosandprovidespropertyrelatedadviceoninsolvencies.

Daniel Barea, RightmoveDaniel is a leading Insights Analyst specialisinginconsumerbehaviour.HeisworkingwithRightmovetohelp shape the company’s strategy inengagingwithitsvastaudience.HavingaccesstooneoftheUK’slargest online audiences puts him inapositiontoacquireaunique

understandingoftoday’shome-mover.

Jason Lee, SDL Auction PartnersJasonhasawealthofagencyexperiencewithover20yearsworkingincorporateandindependentagencieswiththelastfiveyearsworkingwithinliveandonlineauctionsacrossthecountry.Jasonispassionateaboutauctionsandthrivesonbringingtheservice

tomoreagentsandvendorswithahugefocusonservice.

James Munro, Trading StandardsJamesistheHeadofNationalTrading Standards Estate Agency Team(NTSEAT),whichistheUK’sLead Enforcement Authority for estateagencywork.JamesisaCharteredTradingStandardsPractitionerandwasChairoftheWalesBranchoftheChartered

TradingStandardsInstitutefrom2013to2015.

Katrine Sporle CBE, The Property Ombudsman Katrine became The Property OmbudsmaninNovember2015havingpreviouslybeenChiefExecutiveofthePlanningInspectorate for England and Wales.ShewasresponsibleforallaspectsoftheGovernment

ExecutiveAgencyandoverathousandmembersofstaff.

Nick Looby, Feet on the GroundOverthelast13yearsNickhasassisted corporate giants and smallbusinesseswiththeircommunicationexpertise,enablingthemtodelivergreaterclarity,moresuccessandessentialbusinessgrowth.Nickhasapotent and unique approach to

communicationwhichwillnotonlyalterthewayyouthink,but,moreimportantly,transformthewayyouact.

Steve Harriott, TDSStevehasbeentheChiefExecutiveofTDSsince2010.SincetakingonthisroleStevehas led TDS into becoming the UK’s market leader in deposit protection,nowdeliveringaward-winningstandardsofservice.He is currently a Director at

SafeDeposits Scotland, a Director of TDS Northern Ireland and aDirectoroftheTDSCharitableFoundation.

Clive Robins, Competition and Markets Authority (CMA)CliveisinvolvedinmanagingtheCMACartelsHotlineandworkscloselywithmembersofthepublicwhowishtoprovideinformationconfidentially.PriortojoiningCMA,Clivespent30yearsintheRoyal Military Police as Head of

SeriousandComplexCrimeinvestigation,HeadofProfessionalStandards and Head of Intelligence.

Mark Hayward, NAEA PropertymarkMarkranaUK-wideestateagencyoperationcoveringsales,lettingsand property management. Hewasadirectorofanationalfinancialservicescompany.Markhas acted as a consultant to nationalandregionaldevelopers,

housingassociations,cityfundsandpropertycompanieslargeandsmall.HehasheadedupNAEAPropertymarksince2013.

If you can’t come to us, we’ll come to you.arla.co.uk/training-qualifications | naea.co.uk/training-qualifications

IN-HOUSE TRAINING

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David Cox, ARLA PropertymarkDavidjoinedARLAPropertymark,in2014bringingasharplyfocused policy and stakeholder engagementperspective.Davidhasworkedalongsideadiverseboardofexperiencedpractitionersfrom across the industry to campaign for mandatory

regulationofthelettingsindustry,ClientMoneyProtectionand to raise professional standards.

Mark Bentley, NAEA PropertymarkMark is NAEA Propertymark President. He has been in estate agencyfor41yearsandaNAEAPropertymarkmemberfor36years.Markhasveryrecentlysteppedawayfromfrontlineestate agency and a six-day workingweektofocusonhisrole

asNAEAPropertymarkPresidentandtorunhisownsmallproperty and estate agency consultancy.

Jeremy Swan, SwanDronesJeremy began his career as an estateagentandhasalwaysbeenonthelookoutforwaystostandoutfromthecompetition.Henowruns a companion drone company andworksforalargeproviderofdronetraining,providingaerialphotographyandvideography

workshopsforpilotsontheapplicationofprovidingaerialworkforestateagents.

THE EXHIBITORS

MOLisaleadingproviderofqualificationsforthepropertysector,workinginpartnershipwithPropertymark and other industry expertstodeveloparangeofpropertyqualificationsincludingresidentialpropertysales,letting,commercialandauctioneering.

OurdistancelearningcoursesaredesignedtoeffectivelyprepareyouforthePropertymarkqualificationexams.Whateveryourareaofinterestinproperty,MOLhavethequalificationsyou need.

0845 203 2103 | mollearn.comenquiries@mollearn.com

Ateamfullyexperiencedinthelettingbusinessandclientaccounting,holdingindustryaccreditationsandexperiencedin corporate and independent agencies. Twocoreservicesoffered:

ClientAccounting.Clienttransactionsmanaged,withtransaction-basedcosting.

ClientMoneyHealthChecks.Cost-effectivealternativetoauditsonclientmoney management in your business.

01903 477 900 thelettingpartnership.co.ukinfo@thelettingpartnership.co.uk

ZPGofferaone-stopshopforpropertyprofessionals,withadiverserangeofbrandsincludingZoopla,PrimeLocation,SmartNewHomes,AdReach,Ravensworth,TechnicWeb,Alto,Jupix,ExpertAgent,PropertyFile,MoveIt,Hometrack,uSwitchandmoney.co.uk.

Helpingyoumarketyourproperties,manageyourbusinessefficiently,enhanceyourserviceofferingandmaximiserevenueopportunitiesatdifferentstagesoftheconsumerjourneywiththeirmarketing,software,dataandcomparisonsolutions.

0203 544 1000 | advantage.zpg.co.ukmembers@zoopla.co.uk

TenancyDepositSchemeisagovernmentapproved,not-for-profitcompanythatprovidesInsuredandCustodialtenancydepositprotection.

Weprotectover1.3milliondepositsacrossEnglandandWalesandofferafreedisputeresolutionservicetohelpresolvedisputesthatmayarisebetweenlandlords,agentsandtenants;viaanimpartialadjudicator.

0300 037 1000tenancydepositscheme.comdeposits@tenancydepositscheme.com

SDLAuctionsisoneoftheUK’smostsuccessfulauctionnetworks,selling1,450lotsandraisedinexcessof£165mofpropertyin2017.

WeworkwithalargenumberofEstateAgentstohelpthembringauctionsto more sellers and buyers. There are manybenefitstojoiningourPartnerprogramme to include 2% or a minimum of£2,500plusVatpersale,0%salescommissionoption,getpaidwithin7daysofSDLreceivingpaymentandstaffincentives.

0345 222 0197 | sdlauctions.co.uksue.randell@sdlauctions.co.uk

KPRproducesreportingsoftwarethatenables an agent to generate extra income,improveefficiencyandprovideincreasedservicelevels.Oursoftwareisdesignedbylettingagentsforlettingagentswithpackagesfromaslittleas£35+vatpermonth.

KPRhasover2000usersgloballyfromsmallagenciestomulti-branchcorporateagenciesthatproduce1000’sofreportsdaily.WeareproudtobeaPropertymark Industry Supplier and offera20%discountonour‘plus’packages for members.

0208 54 22 333 | kpr.global

Propertymark promotes the highest standardsofprofessionalismwithinthepropertyindustry.Weencourageconsumerstoactivelyseekoutourmemberswheninvolvedinanykindofpropertytransaction.

PropertymarkgivesyouthecredibilityofbeingpartofarespectedAssociationalongwithawholehostofotherbenefits.Comefindustoseehowbecomingamembercanbenefityou.

01926 496 800 | propertymark.co.ukmembership@propertymark.co.uk

VTUKdon’tjustprovidetheirclientswithmarket-leadingsoftwareforlettings,butworkhardeachandeverydaytoensuretheyprovideatotalsolution,whetherforrentpayments,marketing(includingportaluploads),contractor maintenance, compliance orviewings.Visittheirstandtofindout much more.

0800 328 0460 | vtuk.cominfo@vtuk.com

Vouchwillsupplyafulltenantreference(creditchecks,affordability,landlordreferences, employer references, right to rentdocumentsandID).Everythingyouneed to recommend your tenant.

Vouchwillhandleallyourutilityswitchesandsellservicestoyourtenants;payingallthe commission back to you.

0330 333 7272 | vouch.co.ukhello@vouch.co.uk

Fixfloisthemarket-leadingandmarket-standardrepairreportingsoftwareformanagedresidentialproperties.Ouronline,picture-basedsystemallowstenants to easily and accurately report repairsinover40languages.Itisasimplesolutionthathelpspropertymanagers streamline the repairs processboostingtheirservicelevel.

Fixflowonthe2016SundayTimesGoldAwardforBestSuppliertotheLettingsIndustry.

020 7183 1222 | fixflo.cominfo@fixflo.com

GoodlordisarentaltransactionplatformbuiltbyagentsforUKlettingagents, and the only company that specialisesinservingandreinventingthelettingsmarket.Ourplatformstandardises and streamlines the lettingsprocess,enablingagentstosavetimeandspendwhileprovidingbetter,fairerservicetoendusers.

0203 198 2060 | goodlord.cosales@goodlord.co

SwanDronesofferapersonalservicetovendors,landlords,tenantsandbuyersandhavebuiltagoodreputationinhomesalesandlettingsincestartingoutin2006.Propertiesrangefromcosycottagesandsmartapartmentstolargermoreexclusiveproperties,offeringaflexibleservice.

CoveringGreatMissendenandsurroundingareas,weareconfidentthatyouwillreceiveaprofessionalpropertyservicethatissimplysecondto none.

01494 890990 | jeremyswan.co.ukinfo@jeremyswan.co.uk