Essex Conference - NAEA Propertymark · 2018-11-08 · By Rightmove analyst and consumer behaviour...
Transcript of Essex Conference - NAEA Propertymark · 2018-11-08 · By Rightmove analyst and consumer behaviour...
Essex ConferenceCHELMSFORD | 15 NOVEMBER 2018
Thank you to our sponsor
Follow us on twitter@PropertymarkUK@naea_uk@arla_uk
PROGRAMME
9:30
9:40
12:00
10:15
11:20
11:00
Letting Partnership ‘HealthChecks’Jenny Markham
What vendors look for in an agent, and the role perception plays in it allByRightmoveanalystandconsumer
behaviourspecialistDaniel Barea.
Cartel dangers: what you need to knowDrawingonlessonslearntfromCMA
cases,Clivewillbeexplainingwhatbusinesscartelbehaviourlookslikeandthecompetitionlawdangers you need to be alert to. Clive Robins
Refreshments | Exhibition
8:45 Networking
MORNING
13:30
14:30 Refreshments | Exhibition
AFTER LUNCH
14:50 Choose your session...
12:30 Lunch | Exhibition
CONTINUING PROFESSIONAL DEVELOPMENT (CPD)
Don’tforgettologyourattendanceasCPD.Allmembers are required to undertake and log at least12hours’CPDactivityperyear.Thiseventwillcountas7hourstowardsyourtotal.
arla.co.uk/members | naea.co.uk/members
MEMBERS
National Trading Standards Estate Agency Team (NTSEAT) Supportingbusinessestocomplywiththeir
legalobligations. James Munro
Raising standardsKatrinewillbeprovidinginsightintohowtocreateacultureofconsumerprotection
andinvitesyouto“betheOmbudsman”ontwoCasestudies. Katrine Sporle
Communication mastery – the zombie slayers toolkit Whyisgettingthroughtoouraudienceso
incrediblydifficult?Wewillexplorehowtointeractandcommunicatewithmorepower,passionandpurposeandachieveincrediblesuccess.Nick Looby
16:30 Close
Tenant Fees BillAnalysis,
likelytimescaleforimplementationandan update on ARLA Propertymark’s lobbying workontheban.David Cox
Anti-Money LaunderingCompliance
withtheFourthMoneyLaunderingDirectiveisabsolutelycriticalifcompaniesaretoavoidheftyfines,thissessionwillcovertheessentialstepsneeded to be taken. Mark Hayward
LETTINGS
SALES
NAEA Propertymark overview Mark Bentley
Diversifying your Income StreamJason Lee
Aerial photography and drone complianceJeremy Swan
Legal update Robert Bolwell
Tenancy Deposit Scheme (TDS)Steve Harriot
MEET THE SPEAKERS
Robert Bolwell, Dutton GregoryRobert has been a partner in the firmsince1987andisheadoftheLandlord and Tenant Department. Robertworksonmorecomplicateddilapidationandpossessioncases,advisesanumberofclientswithlargeblockmanagementportfoliosandprovidespropertyrelatedadviceoninsolvencies.
Daniel Barea, RightmoveDaniel is a leading Insights Analyst specialisinginconsumerbehaviour.HeisworkingwithRightmovetohelp shape the company’s strategy inengagingwithitsvastaudience.HavingaccesstooneoftheUK’slargest online audiences puts him inapositiontoacquireaunique
understandingoftoday’shome-mover.
Jason Lee, SDL Auction PartnersJasonhasawealthofagencyexperiencewithover20yearsworkingincorporateandindependentagencieswiththelastfiveyearsworkingwithinliveandonlineauctionsacrossthecountry.Jasonispassionateaboutauctionsandthrivesonbringingtheservice
tomoreagentsandvendorswithahugefocusonservice.
James Munro, Trading StandardsJamesistheHeadofNationalTrading Standards Estate Agency Team(NTSEAT),whichistheUK’sLead Enforcement Authority for estateagencywork.JamesisaCharteredTradingStandardsPractitionerandwasChairoftheWalesBranchoftheChartered
TradingStandardsInstitutefrom2013to2015.
Katrine Sporle CBE, The Property Ombudsman Katrine became The Property OmbudsmaninNovember2015havingpreviouslybeenChiefExecutiveofthePlanningInspectorate for England and Wales.ShewasresponsibleforallaspectsoftheGovernment
ExecutiveAgencyandoverathousandmembersofstaff.
Nick Looby, Feet on the GroundOverthelast13yearsNickhasassisted corporate giants and smallbusinesseswiththeircommunicationexpertise,enablingthemtodelivergreaterclarity,moresuccessandessentialbusinessgrowth.Nickhasapotent and unique approach to
communicationwhichwillnotonlyalterthewayyouthink,but,moreimportantly,transformthewayyouact.
Steve Harriott, TDSStevehasbeentheChiefExecutiveofTDSsince2010.SincetakingonthisroleStevehas led TDS into becoming the UK’s market leader in deposit protection,nowdeliveringaward-winningstandardsofservice.He is currently a Director at
SafeDeposits Scotland, a Director of TDS Northern Ireland and aDirectoroftheTDSCharitableFoundation.
Clive Robins, Competition and Markets Authority (CMA)CliveisinvolvedinmanagingtheCMACartelsHotlineandworkscloselywithmembersofthepublicwhowishtoprovideinformationconfidentially.PriortojoiningCMA,Clivespent30yearsintheRoyal Military Police as Head of
SeriousandComplexCrimeinvestigation,HeadofProfessionalStandards and Head of Intelligence.
Mark Hayward, NAEA PropertymarkMarkranaUK-wideestateagencyoperationcoveringsales,lettingsand property management. Hewasadirectorofanationalfinancialservicescompany.Markhas acted as a consultant to nationalandregionaldevelopers,
housingassociations,cityfundsandpropertycompanieslargeandsmall.HehasheadedupNAEAPropertymarksince2013.
If you can’t come to us, we’ll come to you.arla.co.uk/training-qualifications | naea.co.uk/training-qualifications
IN-HOUSE TRAINING
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David Cox, ARLA PropertymarkDavidjoinedARLAPropertymark,in2014bringingasharplyfocused policy and stakeholder engagementperspective.Davidhasworkedalongsideadiverseboardofexperiencedpractitionersfrom across the industry to campaign for mandatory
regulationofthelettingsindustry,ClientMoneyProtectionand to raise professional standards.
Mark Bentley, NAEA PropertymarkMark is NAEA Propertymark President. He has been in estate agencyfor41yearsandaNAEAPropertymarkmemberfor36years.Markhasveryrecentlysteppedawayfromfrontlineestate agency and a six-day workingweektofocusonhisrole
asNAEAPropertymarkPresidentandtorunhisownsmallproperty and estate agency consultancy.
Jeremy Swan, SwanDronesJeremy began his career as an estateagentandhasalwaysbeenonthelookoutforwaystostandoutfromthecompetition.Henowruns a companion drone company andworksforalargeproviderofdronetraining,providingaerialphotographyandvideography
workshopsforpilotsontheapplicationofprovidingaerialworkforestateagents.
THE EXHIBITORS
MOLisaleadingproviderofqualificationsforthepropertysector,workinginpartnershipwithPropertymark and other industry expertstodeveloparangeofpropertyqualificationsincludingresidentialpropertysales,letting,commercialandauctioneering.
OurdistancelearningcoursesaredesignedtoeffectivelyprepareyouforthePropertymarkqualificationexams.Whateveryourareaofinterestinproperty,MOLhavethequalificationsyou need.
0845 203 2103 | [email protected]
Ateamfullyexperiencedinthelettingbusinessandclientaccounting,holdingindustryaccreditationsandexperiencedin corporate and independent agencies. Twocoreservicesoffered:
ClientAccounting.Clienttransactionsmanaged,withtransaction-basedcosting.
ClientMoneyHealthChecks.Cost-effectivealternativetoauditsonclientmoney management in your business.
01903 477 900 [email protected]
ZPGofferaone-stopshopforpropertyprofessionals,withadiverserangeofbrandsincludingZoopla,PrimeLocation,SmartNewHomes,AdReach,Ravensworth,TechnicWeb,Alto,Jupix,ExpertAgent,PropertyFile,MoveIt,Hometrack,uSwitchandmoney.co.uk.
Helpingyoumarketyourproperties,manageyourbusinessefficiently,enhanceyourserviceofferingandmaximiserevenueopportunitiesatdifferentstagesoftheconsumerjourneywiththeirmarketing,software,dataandcomparisonsolutions.
0203 544 1000 | [email protected]
TenancyDepositSchemeisagovernmentapproved,not-for-profitcompanythatprovidesInsuredandCustodialtenancydepositprotection.
Weprotectover1.3milliondepositsacrossEnglandandWalesandofferafreedisputeresolutionservicetohelpresolvedisputesthatmayarisebetweenlandlords,agentsandtenants;viaanimpartialadjudicator.
0300 037 [email protected]
SDLAuctionsisoneoftheUK’smostsuccessfulauctionnetworks,selling1,450lotsandraisedinexcessof£165mofpropertyin2017.
WeworkwithalargenumberofEstateAgentstohelpthembringauctionsto more sellers and buyers. There are manybenefitstojoiningourPartnerprogramme to include 2% or a minimum of£2,500plusVatpersale,0%salescommissionoption,getpaidwithin7daysofSDLreceivingpaymentandstaffincentives.
0345 222 0197 | [email protected]
KPRproducesreportingsoftwarethatenables an agent to generate extra income,improveefficiencyandprovideincreasedservicelevels.Oursoftwareisdesignedbylettingagentsforlettingagentswithpackagesfromaslittleas£35+vatpermonth.
KPRhasover2000usersgloballyfromsmallagenciestomulti-branchcorporateagenciesthatproduce1000’sofreportsdaily.WeareproudtobeaPropertymark Industry Supplier and offera20%discountonour‘plus’packages for members.
0208 54 22 333 | kpr.global
Propertymark promotes the highest standardsofprofessionalismwithinthepropertyindustry.Weencourageconsumerstoactivelyseekoutourmemberswheninvolvedinanykindofpropertytransaction.
PropertymarkgivesyouthecredibilityofbeingpartofarespectedAssociationalongwithawholehostofotherbenefits.Comefindustoseehowbecomingamembercanbenefityou.
01926 496 800 | [email protected]
VTUKdon’tjustprovidetheirclientswithmarket-leadingsoftwareforlettings,butworkhardeachandeverydaytoensuretheyprovideatotalsolution,whetherforrentpayments,marketing(includingportaluploads),contractor maintenance, compliance orviewings.Visittheirstandtofindout much more.
0800 328 0460 | [email protected]
Vouchwillsupplyafulltenantreference(creditchecks,affordability,landlordreferences, employer references, right to rentdocumentsandID).Everythingyouneed to recommend your tenant.
Vouchwillhandleallyourutilityswitchesandsellservicestoyourtenants;payingallthe commission back to you.
0330 333 7272 | [email protected]
Fixfloisthemarket-leadingandmarket-standardrepairreportingsoftwareformanagedresidentialproperties.Ouronline,picture-basedsystemallowstenants to easily and accurately report repairsinover40languages.Itisasimplesolutionthathelpspropertymanagers streamline the repairs processboostingtheirservicelevel.
Fixflowonthe2016SundayTimesGoldAwardforBestSuppliertotheLettingsIndustry.
020 7183 1222 | [email protected]
GoodlordisarentaltransactionplatformbuiltbyagentsforUKlettingagents, and the only company that specialisesinservingandreinventingthelettingsmarket.Ourplatformstandardises and streamlines the lettingsprocess,enablingagentstosavetimeandspendwhileprovidingbetter,fairerservicetoendusers.
0203 198 2060 | [email protected]
SwanDronesofferapersonalservicetovendors,landlords,tenantsandbuyersandhavebuiltagoodreputationinhomesalesandlettingsincestartingoutin2006.Propertiesrangefromcosycottagesandsmartapartmentstolargermoreexclusiveproperties,offeringaflexibleservice.
CoveringGreatMissendenandsurroundingareas,weareconfidentthatyouwillreceiveaprofessionalpropertyservicethatissimplysecondto none.
01494 890990 | [email protected]