Post on 20-Aug-2015
• “Paper”-Centric Process• Supporting Documents
• Loans – Mortgage, Auto…• Life Insurance Applications• Retirement / Investment Accounts• Employee Applications & Onboarding• Government – Benefits, Permits….• University Applications• Invoice Processing• And more…
ECM Automation Systems – Where?
Automation Delivers:• ROI < 9 months.
• 50%+ increase in Productivity.• Improved Customer Satisfaction.
• Accelerated Revenue Cycles• Enhanced Compliance• Actionable Analytics.
Prove It!
ECM Automation Systems – Why?
Smart Repository + Smart Workflow
Additional Components may include:• Secure Web/Portal• OCR-as-a-Service• Records Management• Enterprise Integration• Zia OneView ™ - Actionable Analytics
ECM Automation Systems - What?
Rapid ROI (< 9 months)50% > Process ImprovementAccelerated Revenue CyclesComplianceActionable Analytics
Loan originationUnderwritingClosingPost ClosingInvestor PrepCompliance
Zia Loan Automation System Delivers:
Why
now?• Competition
• Increased Risks
• Leverage New Technologies
• Increased Costs (Compliance & Storage)
Automating Borrower Documents• W-2’s, 1040’s, Bank Statements, 401k’s & more…• Paper, Fax• Email, Borrower Upload
Zia Loan Automation System• Secure Borrower Site• What Is It?• What is On It?• Is it Fraud?• Where does it go?
Where: Origination & Underwriting
• Closing Preparation – Cut time by 50% to prepare accurate HUD-1
• Integrate with Loan Origination Systems
• Monitor Email, Fax, Electronic paper from Settlement Agents
Where: Closing
• Classify 500 – 700 page closing documents + Extract critical data• HUD-1 – up to 1600 fields
extracted• GFE, TIL, State docs…
• Company Delivered Documents• Paper• Electronic Paper• eForms
• Sort & Stack for Investor Delivery
Where: Post Closing
• mFolder – docs + metadata
• Borrower Uploads, Email Integration
• Enterprise Document Management• Version Control• Enterprise Search• “Paperless Underwriting” – including
Annotation (Markup) of Documents
• Automatic Records Management
How - Smart Repository
• Status – New, WIP, Complete
• Routing – Review, Approve
• Classify & Extract
• Declare Record
How – Smart Workflow
Additional Components Borrower Site/Portal
• Secure Customer Login• Loan Origination• Upload Documents• Check Status
• Unique Landing Page• Simple Design & Branding• Asset Re-use Across Sites
In-Process Capture™ (IPC)
• Classification & extraction optimized for use WITHIN your document repository
• Capture by users within business process – by borrower, by document
Additional Components OCR-as-a-Service
Additional Components OCR-as-a-Service
Advanced Closing Extraction™ (ACE)
• Classification for Hundreds of Closing Document Types
• Extraction for Critical Closing Documents
• HUD-1, TIL, GFE
• State specific documents (CA, IL…)
• Tested/Validated with Leading Mortgage Company
• Zia LAS + Your LOS• In Process Integration• LOS Integration
• Point-to-Point• Enterprise Service Bus
Additional Components: Enterprise Integration
• We said we save you time, we can prove it.
• Compliance & Management Metrics
• Reporting / BI Integration
• Managed by Zia OneView ™
Additional Components Actionable Analytics
New Life Insurance Applications• ~500 Unique Forms• ~ 6 million docs/year
Expensive + Slow + Error Prone• Agents – Upload to ECM system• Customers - Paper, Email, Fax• 3rd Parties – Paper to EDI (Lab
Results, Medical Forms)• Email/Fax – Print & Re-Scan
Previous Solution – More People.
Automation Case StudyRegional Life Insurance Company
Zia Insurance Automation System
Results:• Quick Wins with Discrete Projects
• Automate Classification• Forms – Version Control +
Redesign + Rationalization• Customer Portal• Automate Extraction • Actionable Analytics
• Reduced Costs• Reduced Delivery Time to
Underwriting = Time to Revenue• Reduced Error Rates
Employee Onboarding• Paper or Electronic Documents• Application = “Structured” Data• Supporting Docs (I-9, W-4, Employment
Agreement, Confidentiality Agreement, and more…) • Structured• Semi-Structured• Unstructured
Current (Manual) Process:• Costly• Slow• Error Prone
Automation Case StudyHuman Resources
• Secure Employment Portal• Unique “eFolder” – upload, email-in• Advanced Workflow (New, Pending,
Complete)• Classification & Extraction with “In Process
Capture”• Records Management (EasyRM)• SAP HCM Integration
Zia HR Automation System
What’s the Problem?• Vast Majority are still “paper” invoices• Current (Manual) Processes are Costly, Slow,
Error Prone • Lack of Strategic Insight
Why so difficult? • “No two invoices are the same”• Where to find PO Number, Invoice Number,
Taxes, Grand Total, Supplier Details• Past approaches haven’t worked (Templates,
List of Variables)
Automation Case StudyAccounts Payable