E-crm with Social Media

Post on 13-Apr-2017

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Transcript of E-crm with Social Media

E-CRM with socmed

OlehAlbert Agustinus 1100011522

Jessica Christyanti 1100019304

Nivia Ayusari1100031322

Christopher 1100041550

What is e-CRM?

Organization

ConsumerTechnology

Social Media

Prosumer

The Concept of CRM 2.0

CaseGaruda Indonesia twitter account