E-crm with Social Media

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E-CRM with socmed Oleh Albert Agustinus 1100011522 Jessica Christyanti 1100019304 Nivia Ayusari 1100031322 Christopher 1100041550

Transcript of E-crm with Social Media

Page 1: E-crm with Social Media

E-CRM with socmed

OlehAlbert Agustinus 1100011522

Jessica Christyanti 1100019304

Nivia Ayusari1100031322

Christopher 1100041550

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What is e-CRM?

Organization

ConsumerTechnology

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Social Media

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Prosumer

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The Concept of CRM 2.0

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CaseGaruda Indonesia twitter account

http://twitter.com/%23!/IndonesiaGaruda

social media & e-crm

social media & e-crm

Research Article Social CRM: A Business Case for the Irish ... · PDF fileKeywords: Social CRM, CRM, Social Media, ... industry, yet the number of ... Social Customer Relationship

Research Article Social CRM: A Business Case for the Irish ... · PDF fileKeywords: Social CRM, CRM, Social Media, ... industry, yet the number of ... Social Customer Relationship

Social media driving CRM strategiesdocs.media.bitpipe.com/io_10x/io_106403/item_597220... · Social media driving CRM strategies Contents . Gartner: Social, mobile ... editors and

Social media driving CRM strategiesdocs.media.bitpipe.com/io_10x/io_106403/item_597220... · Social media driving CRM strategies Contents . Gartner: Social, mobile ... editors and

Indora Social CRM en Social Media basic power sheets

Indora Social CRM en Social Media basic power sheets

Social Media World 2013 - Ζαχαρούλη Πολυξένη: CRM goes social. Social CRM.

Social Media World 2013 - Ζαχαρούλη Πολυξένη: CRM goes social. Social CRM.

IBM - From social media to social crm (1/2)

IBM - From social media to social crm (1/2)

E crm , social media, & prosumer ii

E crm , social media, & prosumer ii

MTS Social CRM Social Media Case Study

MTS Social CRM Social Media Case Study

Sage CRM Social Media and Sage CRM Media and Sage … · Sage CRM | Social Media and Sage CRM Manage your tweets from within Sage CRM With over 175 million registered users and 95

Sage CRM Social Media and Sage CRM Media and Sage … · Sage CRM | Social Media and Sage CRM Manage your tweets from within Sage CRM With over 175 million registered users and 95

Social Media Conversion mit Monitoring und CRM

Social Media Conversion mit Monitoring und CRM

Introduction Social Media Monitoring and Social CRM

Introduction Social Media Monitoring and Social CRM

Leveraging Social Media & Social CRM to Maximize Student Experience

Leveraging Social Media & Social CRM to Maximize Student Experience

Canhoto 2013 Social Media and CRM

Canhoto 2013 Social Media and CRM

Social CRM Forum 2011 10 - Susanne Boeck - From Social Media to Social CRM

Social CRM Forum 2011 10 - Susanne Boeck - From Social Media to Social CRM

How Social Media is Transforming CRM - Infographics

How Social Media is Transforming CRM - Infographics

CRM im Vertrieb: Warum mittelständische …...CRM im Vertrieb evtl. mit Social Media Warum mittelständische Unternehmen ihr CRM lieben 27.06.2012 SOCIAL MEDIA NUTZEN WOLLEN, Sie

CRM im Vertrieb: Warum mittelständische …...CRM im Vertrieb evtl. mit Social Media Warum mittelständische Unternehmen ihr CRM lieben 27.06.2012 SOCIAL MEDIA NUTZEN WOLLEN, Sie

Digital Media Marketing- New Era Social CRM

Digital Media Marketing- New Era Social CRM

Crm and social media

Crm and social media

Pro Vize Crm Og Social Media

Pro Vize Crm Og Social Media

Trends in CRM Outsourcing - Social Media

Trends in CRM Outsourcing - Social Media