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CATEGORY 6 ‐ OPERATIONS

2016BaldrigeRegionalConference

School Demographics and Design

18 Resource Centers across San Diego

3 administrative offices

Serve students in grades 7‐12

4,000 students served annually

Pathways Personalized Education Program

Designated as an ASAM school by the State of California

OurStudents

2016BaldrigeRegionalConference

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LEADERSHIP

Core Competency: Transforming Lives

External Inputs

Stakeholder Inputs Vision, Mission, Values Internal Inputs

StudentsParentsWorkforceBoard of Directors

CommunitySuppliersPartnersCollaborators

Category 3:Customers

Category 5:Workforce

Strategic Planning Process

Category 2: Strategic Planning

Key Support Process Results

Organizational Performance Measure Review

Workforce Scorecards

Key Process Results (PPEP)

Personalized Pathways Intake

Student Pathway Implementation & Progress

Successful Pathways Transition

PPEP

Category 6:Operations

Category 3:Customers

Category 5:Workforce

Key Support Process Results

Organizational Performance Measure Review

Workforce Scorecards

Key Process Results (PPEP)

Organizational Sustainability(Recognize & Reward focused on Results)

Category 2:Strategic Planning

Category 4:Measurement, Analysis and Knowledge Management

Category 5:Workforce

Category 7: R

esults

Key Customer Requirements &Expectations

Strategic Planning

Pathways Personalized Education Plan

Key Process Requirements

2016BaldrigeRegionalConference

Pathways Personalized Education Plan (PPEP)

1 Key Process

2016BaldrigeRegionalConference

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Phase 1

2016BaldrigeRegionalConference

Key Process Requirements and Measures

Requirements Process Measure Results

Personalized Pathways

Intake

Reduce StudentIntake Cycle Time

Figure

7.1-31

Increase SSC Customer Service Survey Results

Figure

7.2-15

Increase Enrollment Data

Figure

7.5-6

09-10

10-11

11-12

12-13

13-14

14-15

15-16

16-17

CSSD 1704 2014 2186 2101 2072 2187 2250 2300

Competitor A 113 458 561 594 776 874

Competitor B 609 392 399 428 505 762

Competitor C 300 297 308 258 304 305

0

500

1000

1500

2000

2500

Enr

ollm

ent

Figure 7.5-6 CSSD Market Performance (Enrollment)

Goo

dProjections

2016BaldrigeRegionalConference

Key Process Requirements and Measures

Requirements Process Measure Results

Personalized Instruction

Increase MAP Growth

Figures7.1-19-21

Maintain Student Retention Rates

Figure7.1-30

Increase Student Participation Rates

Figure7.1-10

Increase Student Confidence Survey

Figures7.1-23-29

Phase 2

Phase 3

2016BaldrigeRegionalConference

Key Process Requirements and Measures

Requirements Process Measure Results

Redirect or Complete

Pathways Intake

Increase Graduation Rate

Figures7.1-5-9

Decrease Drop Out Rate

Figures7.1-1-4

Increase Successful Transition Rate

Figure7.1-22

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2016BaldrigeRegionalConference

KeySupportProcesses&Measures

2016BaldrigeRegionalConference

Data and AssessmentCurriculum 

Professional DevelopmentCommunicationsFiscal ServicesTechnology 

Human ResourcesSafety

OperationsEthical and Societal Responsibility 

ProcessDesignand

ImprovementSystem

2016BaldrigeRegionalConference

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2016BaldrigeRegionalConference

Kid

s co

me

firs

t. •

Per

sona

lized

Edu

catio

n •

Pro

fess

iona

lism

•M

odel

for

Edu

catio

n R

efor

m

High A

ccountability •Q

uality Teaching &

Learning •

Business P

rinciples •C

omm

unity Improvem

ent

LEADERSHIP

Core Competency: Transforming Lives

External Inputs

Stakeholder Inputs Vision, Mission, Values Internal Inputs

StudentsParentsWorkforceBoard of Directors

CommunitySuppliersPartnersCollaborators

Category 3:Customers

Category 5:Workforce

Strategic Planning Process

Category 2: Strategic Planning

Key Support Process Results

Organizational Performance Measure Review

Workforce Scorecards

Key Process Results (PPEP)

Personalized Pathways Intake

Student Pathway Implementation & Progress

Successful Pathways Transition

PPEP

Category 6:Operations

Category 3:Customers

Category 5:Workforce

Key Support Process Results

Organizational Performance Measure Review

Workforce Scorecards

Key Process Results (PPEP)

Organizational Sustainability(Recognize & Reward focused on Results)

Category 2:Strategic Planning

Category 4:Measurement, Analysis and Knowledge Management

Category 5:Workforce

Category 7: R

esults

Our Results

2016BaldrigeRegionalConference

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Our Results

2016BaldrigeRegionalConference

Our Results

2016BaldrigeRegionalConference

Our Results

2016BaldrigeRegionalConference

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Our Results

2016BaldrigeRegionalConference

Our Results

2016BaldrigeRegionalConference

CATEGORY 6 ‐ OPERATIONS