Document ID: Obtain from Objective Version: 1.0

Department: Theatre & CSSD Last Updated: 22 July 2015

Document Owner: Service Manager Next Review Date: dd/mm/yyyy

Approved by: Name of Approval Group/Committee Date First Issued: dd/mm/yyyy

Counties Manukau Health

POSITION DESCRIPTION

Central Sterile Services Department Manager This position is not considered a children’s worker under the Vulnerable Children Act 2014.

Position Holder's Name: ........................................................................ Position Holder's Signature: .................................................................. Manager/Supervisor's Name: ............................................................... Manager/Supervisor's Signature: ..........................................................

Position description: Counties Manukau Health 2

PURPOSE OF THE POSITION

This position is responsible for

Leading and managing CMH Central Sterile Services Department (CSSD) so that customer requirements are met.

Providing leadership to the CSSD by providing work direction and leadership to staff on practice and product changes in consultation with medical professionals, educators and managers

Managing, leading and providing direction to ensure a robust quality system and education programme is in place which meets the needs of the departments and its customers.

Vision & Values

Counties Manukau Health District Health Board (“Counties Manukau Health”) Shared Vision

Our DHB shared Vision is to work in partnership with our communities to improve the health status of all, with particular emphasis on Maaori and Pacific peoples and other communities with health disparities.

We will do this by leading the development of an improved system of healthcare that is more accessible and better integrated. We will dedicate ourselves to serving our patients and communities by ensuring the delivery of both quality focussed and cost effective healthcare, at the right place, right time and right setting.

Organisational Values

Partnership Working alongside and encouraging others in health and related sectors to ensure a common focus on, and strategies for achieving health gain and independence for our population Care and Respect Treating people with respect and dignity, valuing individual and cultural

differences and diversity Professionalism We will act with integrity and embrace the highest ethical standards Teamwork Achieving success by working together and valuing each other’s skills and

contributions Innovation Constantly seeking and striving for new ideas and solutions Responsibility Using and developing our capabilities to achieve outstanding results and taking

accountability for our individual and collective actions

Position description: Counties Manukau Health 3

PLACE IN THE ORGANISATION

T-DOC Administrator

Educator CSSD

CSSD Manager

Shift Supervisors Am & PM

CSSD Technician

Nurse Managers MSC & MMH

Nurses HCA’s

Associate Charge Nurse Managers

Line Management Professional

General Manager Surgical & Ambulatory Care

Service Manager Theatres, Anaesthesia & CSSD

Position description: Counties Manukau Health 4

NATURE AND SCOPE OF RESPONSIBILITIES

Key Accountability Standards / Achievements

To provide direction and leadership for CSSD (Professional Responsibility)

Is accountable for the operational functions of CSSD to ensure that customer requirements are met.

Uses expert knowledge and skills to provide clinical and technical leadership

Understand policies, procedures and guidelines; and where appropriate recommends review and implements changes.

Audits the standards of practice and clearly communicates within the area ensuring professional, ethical and relevant legislative requirements are met.

Monitors expenditure and accounting for variance and reports to Service Manager.

Checks invoices for accuracy and liaises with Rep’s to obtain competitive pricing

Identifies unsafe practice and responds appropriately to ensure safe outcomes.

Identifies deficits in the clinical and professional competencies of individuals and with the Educator CSSD develops a plan of action.

Accountable for maintaining accurate CSSD process steps and documentation.

Provides regular reports to the Service Manager of all performance issues and manages performance issues.

Works in collaboration with staff to form and maintain a quality plan in line with CMDHB Quality Plan

Identifying problems and issues and work with Service Manager, Nurse Manager, ACNM’s and Materials Management to resolve.

Accountable for infection control and quality control standards are maintained.

Working with unions individually and in joint consultative forums

To manage service delivery Ensure all equipment is processed through CSSD in compliance with appropriate standards.

Work collaboratively with customers to ensure that all equipment lists and resource data is accurate and available in CMH

Position description: Counties Manukau Health 5

Key Accountability Standards / Achievements

systems.

Implementation and maintenance of tracking systems to ensure CMH meets organisational requirements

Recognises and values the roles and skill of all members of the CSSD team and their delivery of service.

Identifying opportunities for service improvements.

Follows up and monitors incidents of unsafe practice and provides timely feedback.

Manages and implements the introduction of new processes within the team

Provide support, guidance and leadership to the educator CSSD to assist with staff orientation, training and credentialing.

Participates in the annual budget planning with Service Manager.

Builds business cases for appropriate purchases/service expansion/service improvements.

Resource Management Works collaboratively to ensure safe staffing levels are maintained.

Rosters staff within the designated resources with appropriate skill mix and an awareness of rostering guidelines

Works in partnership with managers to identify current and future staffing resource requirements.

Participates and manages the recruitment process

Actively promotes and implements retention initiatives in order to reduce staff turnover.

Actively manages all aspects of annual leave and sick leave

To maintain professional development (self and others)

Leads, develops, manages and promotes succession planning

Provides staff with timely feedback around performance and works in partnership with the staff member and appropriate others to develop strategies for managing performance gaps.

Maintains own clinical competence and complies with the requirements of NZSSA. AUS/NZ4187-2014.

Implements and leads the team in all aspects

Position description: Counties Manukau Health 6

Key Accountability Standards / Achievements

of AUS/NZ4187-2014.

Leads the annual performance review process to identify ongoing professional development requirements for staff and self.

Monitors national and international trends in the area of practice.

Attends as appropriate educational opportunities relevant to role and scope of practice,

Leads and supports the direction of teaching of staff and colleagues to enhance professional development.

Risk Management Risk Management plan developed, then managed, for CSSD

Workplace Health & Safety hazards are identified and reported, including self- management of hazards where appropriate

Ensure the service meets all statutory, regulatory and contractual obligations and complies with all CMH policies and procedures including occupational health & safety and human resource policies.

Meets regularly with the quality, health and safety representatives

HEALTH & SAFETY

Recognises individual responsibility for workplace Health & Safety under the Health and Safety Act 1992

Management roles:

Ensure a safe working environment and safe working practices

Plan, lead, organise and control Health & Safety activities directed at preventing harm in the workplace, in consultation with employees and Health & Safety representatives for area

Ensure that all accidents/incidents in the workplace are investigated, and that hazards are recognised and adequate controls put in place

Non Management roles:

Counties Manukau DHB (CM Health) Health and Safety policies are read and understood and relevant procedures applied to own work activities

Workplace hazards are identified and reported including self-management of hazards where appropriate

Can identify health and Safety representative

Position description: Counties Manukau Health 7

Key Accountability Standards / Achievements

for area

CULTURAL SAFETY Commitment to the principles of Treaty of Waitangi

Honouring Cultural Diversity

Respect, sensitivity, cultural awareness is evident in interpersonal relationships.

Our cultural differences are acknowledged by respecting spiritual beliefs, cultural practices and lifestyle choices.

Utilise Information Technology Demonstrate an ability to access and use available clinical information systems.

Is conversant with applications required for specific discipline/role. For example, i.PM, Concerto, Outlook, T-Doc etc.

Maintains own professional development by attending relevant IT educational programmes including T-Doc User Group.

Position description: Counties Manukau Health 8

COMMUNICATION AND INTERPERSONAL SKILLS

Will be required to interact on a regular basis with a range of Counties Manukau Health staff members including: Operations Manager Theatre, Anaesthetics and CSSD

CSSD Shift Supervisors

Clinical Educator CSSD

CSSD Staff

Materials Management Team Leader

Nurse Manager Theatre

All Senior Nursing

Loan Administrators

Materials Management Staff

Nursing Staff/Health Care Assistants

Infection Control

Quality and risk

General Engineers

Biomedical Engineering

Externally there will be contact with: Medical Suppliers and Representatives

Getinge

Johnson & Johnson

Device Technologies

CR Kennedy

3M

GKE

Medifix

Situations may often call for tact, diplomacy and will require information to be handled in a discreet and sensitive manner.

In conflict situations will be required to exercise sound judgement, negotiation and persuasiveness skills, toward facilitating a workable outcome.

PROBLEM COMPLEXITY

Will be regularly challenged by a wide range of professional, strategic, operational management and human resource issues.

There will be a requirement to be able to prioritise, problem solve, negotiate time frames, while still providing a quality customer service.

The range of problems will be diverse and require solutions customised to meet the circumstances of the client. Therefore opportunities will arise to provide innovative options to the client based on proven outcomes.

There will be demands to meet deadlines, maintain accuracy and quality of information. Failure to do so could impact on the organisation in terms of patient and staff safety. Will refer to Service Manager for advice or second opinion.

Position description: Counties Manukau Health 9

SCOPE FOR ACTION

Following consultation and agreement with the Service Manager is empowered to make decisions and implement recommendations aligning to safe practice. You will be encouraged to use initiative and problem solving skills to develop innovative approaches to issues. Discretion is required to be exercised in releasing confidential information to the appropriate parties.

DIMENSION OF THE POSITION

Will be responsible to the Service Manager for the achievement of agreed objectives and operates within the confines of Counties Manukau Health.

POSITIONS REPORTING

Directly CSSD Educator T-DOC Administrator CSSD Supervisors CSSD Staff Indirectly Administration Assistant, Theatres

PERSON SPECIFICATIONS

Minimum Preferred

Qualification

Business or Management degree

NZSSA Certificate Level 3

Tertiary qualification in relevant field

Current NZSSA Certificate Level 5

Change Management Experience

Experience

Staff Management

3 – 5 years Team Leader/management role

3 – 5 years management experience leading 20+ staff

AUS/NZ4187-2014 implementation

In a Healthcare Environment

Senior CSSD experience

Materials Management knowledge

Knowledge of instrument tracking systems and data bases

Knowledge in budget management

Strong equipment knowledge

T-DOC System

Position description: Counties Manukau Health 10

Skills/Knowledge/ Behaviour

High Level of written and communication

Proven ability for priority setting/time management

Problem solving/planning

Conflict Management skills

Ability to work independently and be a team member

Recruitment, project management, negotiation, procurement, supplier SLA management, union management,

Computer skills in Oracle, iPM, Excel, T-Doc

Knowledge of AUS/NZ4187-2014

Knowledge of tracking systems

Strong CSSD Equipment knowledge

Personal Qualities Quality/Customer Focus

A high standard of personal work ethic; time management skills; the ability to work automously

Personal maturity

Ability to operate in a team environment

Quality and continuous improvement orientation

Good listener

Honest and reliable

Uses initiative

Well-developed interpersonal and relationship building skills

Confident to lead large group

Multi-tasking

Conference speaking

Leadership Ability to develop and communicate a vision for the future, inspiring commitment to the goals of the organisation and team

Liaise with clinical staff and suppliers to achieve the most appropriate outcome

Plans to accomplish goals, establishes timeframes and

Position description: Counties Manukau Health 11

can realistically allocate resources

Clinical/Operational Performance

Encourages staff to continually improve sterile service delivery

Liaise with clinical staff and suppliers to achieve the most appropriate outcome

Understands the importance of the patient care process and seeks service improvements

People and Team Management

Able to recognise and acknowledge achievements of others.

Clearly communicate with staff and provides an environment during one –on –one performance appraisals which is supportive and positive.

Collaborates with other key workgroups to achieve objectives.

Self Management Sets high personal standards and strives to achieve

Displays drive and energy to overcome obstacles

Can work to deadlines and achieve outcomes

Change Management Contributes to the change management projects by coaching staff, championing issues and providing feedback to the Operations Manager on implementation.

Participates in change management projects across the service and organisation wide.

Support the staff in undertaking new challenges.

Expresses information effectively, both orally and written

Creates opportunities to

Position description: Counties Manukau Health 12

network internally and externally

Value Diversity Understands the significance of the Treaty of Waitangi

Display cultural sensitivity

Appreciates insights and ideas of the individuals and work effectively with these differences.